303 Customer Reviews over 8 pages
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- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
-
Is excellent: just works, no matter how many of us are using internet in the house. perfect for a family home
- Location
-
- Location
- Northampton
- Reviewing
- Utility Warehouse
- Date
- 2018-02-02
- Comments
-
I had a full package from Utility Warehouse (UW) including broadband, electricity gas and broadband. I really battled with them to get even close to my purchased speed option. When I cancelled they even had the nerve to ask for their router back, even though I never had one in the first place. Went to Sky and got exactly what I paid for. Cancelled all of the services in the end. Their customer service will set their dogs on to you for money that you do not owe due to their mistakes and do not even apologise when it was shown I was in credit. Use someone else!!!!
- Location
-
- Location
- Accrington
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Utility Warehouse customer service is up there with the best how ever the broadband connection keeps cutting off, the router is in my kitchen and sometimes I struggle watching Netflix etc. in the living room. I have the standard broadband and would have to pay £5 more a month to upgrade which I am resentful to do as I am already paying £5 more than I was with sky which worked ok.
- Location
-
- Location
- SE England
- Reviewing
- Utility Warehouse
- Date
- 2017-07-19
- Comments
-
More than happy with UW as a provider for my broadband (and other utilities), their customer service is excellent.
- Location
-
- Location
- Romford
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
-
I recently joined this company on a recommedation and having read the reviews posted previous I can honestly say, I would think they are describing a different company. No issues whatsoever and even if I do, I have the details of a personal rep (The person who signed me up) who has said that he can assist should I need it, what other company gives you that. I guess its each to there own but for me its so far so good. I have recommended this company myself and as a resutl received a thank you from the company in the form of vouchers. So thumbs up for me
- Location
-
- Location
- East midlands
- Reviewing
- Utility Warehouse
- Date
- 2018-08-06
- Comments
-
Absolutely fantastic services I switched my home phone, broadband, mobile, gas and electricity and im saving nearly £50 per month on my previous provider (BT). When nobody else could offer me even standard broadband utility warehouse saved the day with fibre. They guaranteed 5mbps and im getting 7 regularly. Heartily recommend to everyone.
- Location
-
- Location
- Faversham
- Reviewing
- Utility Warehouse
- Date
- 2019-11-08
- Comments
-
Not fibre but good for line in/router. Occasional problems but very good customer service.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2017-05-18
- Comments
-
My broadband still goes off every so often just as it did with BT. Very annoying.
- Location
-
- Location
- Cefn coed , Merthyr Tydfil
- Reviewing
- Utility Warehouse
- Date
- 2018-12-26
- Comments
-
I have Netflix some films have to start again I’m not happy with their broadband 0.39mb
- Location
-
- Location
- Colne
- Reviewing
- Utility Warehouse
- Date
- 2021-05-26
- Comments
-
Absolutely disgraceful levels of service, falsely advised repeatedly resulted in full cut off of services at the exchange as a result of their billing error not resolved 2months+ after the issue was resolved. Shoddy/no communication, everything is automated and a case of 'computer says no', nobody does what they say they will and lies and fobs you off to the next person. Continued intermittent connection issues for eighteen months, still not fully resolved.
If you have ANY issues with utility warehouse you will waste hours and hours and hours of your life on the phone being passed from pillar to post giving you conflicting information and if you're lucky, MIGHT offer you £30 off their already extortionate billa for your trouble.
- Location
-
- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2017-08-20
- Comments
-
Since we have switched the problems have been getting worse and worse. Constant crackle on the phone line which in turn stops the broadband from working.With numerous uncountable calls to tech support and still the problem exists. I wish we had never swapped provider, we are paying good money for old rope and if things dont change rapidly I will stop contract due to the lack of failing to provide even the basic of service.
- Location
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- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2021-11-28
- Comments
-
Up until a month ago my broad band was fair for the price but now its very poor. All other aspects of UW are fine. I must cancel the internet service and even with a newer router its abysmal. Phone is fine.
- Location
-
- Location
- east sussex
- Reviewing
- Utility Warehouse
- Date
- 2020-07-07
- Location
-
- Location
- Kent
- Reviewing
- Utility Warehouse
- Date
- 2017-03-28
- Comments
-
Useless customer service. Painfully slow to get anything sorted out. Seems it's still the 1970's with this company. Avoid!
- Location
-
- Location
- WN7
- Reviewing
- Utility Warehouse
- Date
- 2015-08-31
- Comments
-
I used to be with TalkTalk and that was good. I changed because I thought it was a better deal. I know it's early days, but I expected more from them. I run a desk top and a lap top, the desk top was ok, but the laptop was very slow. Whereas with TalkTalk, it was as fast as the desktop. I may have shot myself in the foot.
- Location
-
- Location
- Gillingham, Kent
- Reviewing
- Utility Warehouse
- Date
- 2021-04-15
- Comments
-
Very poor indeed. Completely unreliable. Internet often just drops out. If I can get through a Zoom meeting without interruption or break in service it's a miracle. Very, very poor. Forget trying to download programs on Sky. Part- recorded, record failure and so on. Stay well clear.
- Location
-
- Location
- SHREWSBURY
- Reviewing
- Utility Warehouse
- Date
- 2016-09-13
- Comments
-
was on the phone for 3/4 of an hour, using my Mobil,
Just needed them to test how fast my internet was.
chatting and asking questions only to be told they cannot check at the moment as the machine had broken down, could I ring back tomorrow.
Hopefully it. will be up and running then, forget it I`m switching.
- Location
-
- Location
- Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-01-12
- Comments
-
I moved over from BT for price and have found fibre broadband to be excellent. Have been a customer for almost a year now and I have a busy home with teenage boys on xbox and netflix etc and we never have a problem. Wonderful
- Location
-
- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2019-03-16
- Comments
-
I'm on standard broadband which is averaging about 4-6mbps for ethernet, quite normal for ADSL connections, however on wifi the broadbands atrocious.The speed In the mornings is usually under 1mbps and 2 in the afternoon. The wifi can go down at any given moment. On the rare good days I get 4-5mbps. There are better options out there for broadband.
- Location
-
- Location
- essex
- Reviewing
- Utility Warehouse
- Date
- 2020-12-05
- Comments
-
Very frustrating service as it drops out frequently and now my speeds are buggered. feels like i am constantly contacting them with a problem.
- Location
-
- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2021-09-14
- Comments
-
This is now beyond a joke. Unable to connect my Skybox and the broadband is absolutely rubbish.
I will change providers tomorrow and move all my utilities as well.
You are rubbish and deserve to go bankrupt.
Thanks for nothing
Sams
- Location
-
- Location
- Wrexham
- Reviewing
- Utility Warehouse
- Date
- 2017-05-19
- Comments
-
Broadband speed slower than neighbours. Have had one or two breakdowns in broadband but very satisfied with customer service.
- Location
-
- Location
- Evans
- Reviewing
- Utility Warehouse
- Date
- 2023-01-31
- Comments
-
Excellent customer service, spoke to a guy within minutes who helped me to set my router up.
- Location
-
- Location
- East Mids
- Reviewing
- Utility Warehouse
- Date
- 2019-02-22
- Comments
-
Absolutely shocking. I signed up to this company a couple of years ago, I immediate found the broadband was rubbish compared to what I had been used to with Sky, so I had to pay to upgrade which defeated the object of saving money, I still have problems with broadband mainly in the evening despite upgrading. I am now having nightmare with my Gas & Elec bill as they have allowed my bill to build up, since smart meter put in this year, and I have now been told I owe them a small fortune. Absolutely disgusting. I am going to save up to pay them off, and then cancel all my subscriptions with them. They don't deserve my business.
- Location
-
- Location
- Dudley
- Reviewing
- Utility Warehouse
- Date
- 2020-10-27
- Comments
-
Been with UW since 2013 and had utilities, broadband and cashbackcard.
Dropped the gas and electric after 2 years as saving of £30 / month was better.
ADSL is very good for 15mbps down , 0.6 mbps up as it costs about half price due to cashbackcard.
Had to call CS twice in 7 years and issues were fixed within a day.
- Location
-
- Location
- bradford
- Reviewing
- Utility Warehouse
- Date
- 2018-06-08
- Comments
-
Terrible service.
2 months i have been with them and had Open reach engineers out 5 times and still waiting for them the 6th time. The routers they send are next to useless,they drop out constantly. Ive not gone 2 days without having to ring them about my speed. 1 Meg is pretty much all i get even tho i pay for 7 plus plus. Just received a bill for 2 months even tho they said they was crediting my account. Rang them and they said because ive had some service (1 day every week i can use the internet) i have to pay for the service. I tried to cancel as they are not providing me any service and they said they was going to charge me a big cancellation fee. Disgusting service do not use and avoid at all costs.
- Location
-
- Location
- Portsmouth
- Reviewing
- Utility Warehouse
- Date
- 2018-03-29
- Comments
-
I have been with Utility Warehouse for almost 2 years now and have all the services with them since the first day. Despite giving 2-3 meter readings a month they still estimate in every bill. I called them to ask for a smart meter and they sent me a so called company which came, looked around for a few minutes and then they said they don't have the proper tools for the installation...this was booked with 2 weeks in advance so they could have brought everything. I should have charged them a fee for making me take half day off from work cause they charge you a £50 fee if you make them come for nothing right?
At the beggining I bought 2 samsung s7 and did this over the phone, gold and black, when I picked the package only the gold one was in the box. I called them and they said like nothing happened yes because you only been with us for 3 months you can only take one as for the second one you will have to pay a deposit...when I made the contract over the phone we did it for 2 devices 2 monthly tarrifs and they haven't said anything about the deposit...
The serious problem started after 3-4 months with the internet. I have tried everything with customer service, changing the router trying different settings and the internet was very very slow not even 1mb. Within the last few months is just not working for good hours despite resets to the router and while at home I need to stay on data mobile.
I have sent them an ultimatum email at the end of march and I've been contacted yesterday(28 april) by somebody which she didn't even read my email and what was the reason of me leaving them and she asked me if I want to have more data on mobile:). I explained again what is the problem and she offered me to upgrade to ultra broadband for a few pounds more a month and I said yes whatever but then she said I will start a new contract for 18 months:) really? For what? The service? What service? Switching something from the computer??? No way...So I am accepting to stay with them I also accept to pay more and they want a new contract???? Yes I am happy to pay the mobiles contracts as they gave me a device of £600 but not for internet...
I am sorry but this is my opinion and I really can't wait to change them and be done!
There are more things to complain about but I spent already too much form my data mobile (wifi is still not working) for them. I do this mostly for the people who are looking to see the opinions anyway.
- Location
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- Location
- Kent
- Reviewing
- Utility Warehouse
- Date
- 2020-05-29
- Comments
-
I wish to express my disappointment at your company's behaviour and unprofessionalism ever since COVID19.
As a vulnerable female, and single mother, your company made so many mistakes, promises that were completely misleading and took a large sum payment from my account in full knowledge that you failed to support me as a customer during these unfortunate times.
The government in March 2020,thanked energy providers for keeping services running, supporting the national need to stay at home, but I have say with hugh regret that after being a loyal customer of utility wear house for over 15 year, at my hour of need, you failed me.
Today Utility Warehouse took a huge amount of over £450, leaving me unable to pay direct debits, despite making promises that I was a fixed payment plan on the 1st April of £150, when given a meter reading, in full knowledge that I I have been working from home for the last 8 weeks, advised that I had used more energy than expected and so had pay additional charges, in full knowledge that I have always paid over £200 per month for last 10 years.
Now I have no
funds to pay towards direct debit due on the 30th May and have been charged by my bank for defaults.
I will be reporting your behaviour to the energy complaints ombudsmen and will send out a message to consumers never to contract with Utility Warehouse as you are unashamedly unprecedentedly unprofessional.
- Location
-
- Location
- Camborne
- Reviewing
- Utility Warehouse
- Date
- 2020-10-12
- Comments
-
Have just upgraded my broadband and according to the Broadband Dept it should have shown no problems, well it has made no difference whatsoever. My son is still getting terrible connection with it cutting out constantly. We are not happy at all that they did not tell the truth! Its terrible.
- Location
-
- Location
- United kingdom
- Reviewing
- Utility Warehouse
- Date
- 2023-09-24
- Comments
-
Uw decided to stop my internet without telling despite an agreed payment plan im on and have paid the majority of that off while charging £100 per month which i pay off, 5 days without internet
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- Utility Warehouse
- Date
- 2021-04-16
- Comments
-
Having been trying for 3 weeks to get the service connected. BT have checked the line and all OK. Utility Warehouse staff have all been very helpful and polite but cannot resolve the issue. Talk Talk are denying any responsibility and refusing too help - a complete waste of space.
- Location
-
- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2018-06-18
- Comments
-
By far the worst customer experience ever!
I was a loyal customer of TalkTalk for 8+ years and was promised faster broadband and I would pay less, who would not go for that?
The broadband was terrible and due to my business, I had to cancel as the signal kept dropping.
UWDC's customer service team are often confrontational and implied it was my PC, rather than their poor broadband.
Had no choice but to find another supplier (Plus Net) and would you believe it, the broadband works as it should.
Due to the fact that I have cancelled one of their services (despite it not being fit for purpose) they have exposed me to a whole host of hidden charges, for allegedly "FREE" LED lightbulbs.
To make matters worse, my bills have now gone up instead of down.
Due to the fact they sell through 'agents' (kind of like pyramid selling) face to face meetings aren't recorded, as they would be by most reputable suppliers. This means consequently all the lies and false promises you are told to get your business boil down to 'hear-say' which you will struggle with in a court of law.
I will be seeing this company in court.
- Location
-
- Location
- Isle of Wight
- Reviewing
- Utility Warehouse
- Date
- 2021-01-26
- Comments
-
Appalling speeds - today getting 3.61 download. Always on and off. Unreliable in the extreme. Keep trying to get me to upgrade, promised 11 mbps at present, as I say getting 3.61. 4 years of poor service. No problems with distance from router, not a high traffic area. Despite security settings on router, lots of people piggybacking. Change router reluctantly if I pester them.
- Location
-
- Location
- Leeds
- Reviewing
- Utility Warehouse
- Date
- 2020-01-30
- Comments
-
AVOID!!!!!!
They promise you the heavens, but you get nothing but sluggish and horrible service. If you did decide to leave them, even at the end of your contract they threaten you wil all sort of charges the latest recieved is see below.
Please return your wireless router
As you haven't returned the previous wireless router we sent you yet, we thought we'd drop you a little reminder. Don't forget, we apply a charge for any unreturned equipment. We don't want to have to do that, so please send it back today.
- Location
-
- Location
- Nottingham.
- Reviewing
- Utility Warehouse
- Date
- 2023-07-04
- Comments
-
Very unreliable broadband.Drops aleast once somtimes twice aday.Was with EE should never have left them.Would I recommend u>w broadband that a emphatic NO
- Location
-
- Location
- Yeovil
- Reviewing
- Utility Warehouse
- Date
- 2019-04-18
- Location
-
- Location
- Christchurch Dorset
- Reviewing
- Utility Warehouse
- Date
- 2017-06-05
- Comments
-
Very disappointed with broadband speed and reliability.
- Location
-
- Location
- Evesham
- Reviewing
- Utility Warehouse
- Date
- 2019-01-05
- Comments
-
Nothing good to say. Bills leapt up after smart meters and 'money saving' LED bulbs installed. WIFI is none existent except when next to router. All my ceiling spotlights were broken when fitters installed new bulbs. Broadband is far worse than any supplier I've known before. I have had a complaint on going since March '17 and was offered £30 as resolution to start with. I have to pay £170 to get a qualified electrician to fix my lights, they then offered to pay that to settle my complaint as final resolution which I refused as it didn't address any of the other massive issues I have. Have now taken complaint to The Ombudsman. Totally useless company in my experience. Regret leaving Sky. Stay well clear.
- Location
-
- Location
- BOURNEMOUTH
- Reviewing
- Utility Warehouse
- Date
- 2018-04-12
- Comments
-
Shocking reduction in service over last 6 months. Have been with U W for approx 9years but will be moving ASAP hidden charges poor speeds bad customer service.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Utility Warehouse
- Date
- 2019-01-17
- Comments
-
I couldn’t be happier; excellent speeds (often faster than advertised) on fibre broadband and never any problems with it. I can’t speak highly enough.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.