303 Customer Reviews over 8 pages
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- Location
- Cheshire
- Reviewing
- Utility Warehouse
- Date
- 2022-08-31
- Comments
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This is by far and away the WORST WiFi I have ever had the displeasure of being connected to, you can’t even watch a simple YouTube video in 480p without it buffering, I could do that with a doddle when YouTube was invented!! It randomly goes on strike every few hours and completely cuts out, absolute disgrace.
- Location
-
- Location
- Herts
- Reviewing
- Utility Warehouse
- Date
- 2018-06-23
- Location
-
- Location
- Herts
- Reviewing
- Utility Warehouse
- Date
- 2018-06-23
- Comments
-
Utility warehouse is the slowest most unreliable internet broadband I’ve ever come across. It’s is unable to even let you play a game without you glitching or lagging. Would definitely not recommend this awful service.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Utility Warehouse
- Date
- 2018-10-09
- Comments
-
I must say, all the 1 star reviews are very accurate. The 5 star reviews are obviously fake and come from their PR teams.
Took me 10 minutes to do this review because that useless piece of sh%t router dropped out again. Consistent drop outs all day every day roughly 10 minutes apart. Its laughable really.
- Location
-
- Location
- Glasgow
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
-
Been with company 5 months never had any problems fab customer service even took time to phone me make sure I was happy and tech team were fab my Interent stop working phoned them wait 2mins and they could tell me I had switched the wireless button off on my router. Many benefits to this company as not just broadband u can get money off ur bills every month with cash back card I have referred all my friend and family and got vouchers from it
- Location
-
- Location
- Bridgend
- Reviewing
- Utility Warehouse
- Date
- 2018-10-12
- Location
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- Location
- Morecambe, UK
- Reviewing
- Utility Warehouse
- Date
- 2018-10-11
- Comments
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DO NOT GO WITH UTILITY WAREHOUSE. - Any of these reviews that state it is a good service are clearly not using much internet at all or are made by the companies PR team. I am reading the same issues that I am currently having! Terrible internet that barely gives good speeds, tell you to upgrade to fibre but doesn't do anything whatsoever to change it. Offer you routers and various other bits. THESE DO NOT WORK. I live in a semi detached house and the signal is fine, but the speeds are absolutely shocking. I cannot play a game without 400 ping on a regular basis and it is very rare I get a normal 30. It's a conning scheme most likely for elderly people who just want to 'browse' bbc news or something. Go with another provider!
I wish someone had told me! The reviews are incredibly misleading.
- Location
-
- Location
- Statham
- Reviewing
- Utility Warehouse
- Date
- 2018-05-13
- Comments
-
Absolutely terrible! Words cannot describe the awfulness of this broadband. I am unwilling to play xbox with my friends because the router that was recommended does not give half of the percentages I need to play. All of my friends pay exactly the same for their broadband and they never have problems wether their is 1 or 12 in the house all using wifi. Myself on the other hand, can't play if there is 2-3 people using the broadband. The only time the wifi ever works or even satisfies is when I'm home alone. I can't even watch youtube without my video bufferning for 10 miniutes or so. We've tried fitting ethenet cables from the router to the xbox, which is a very well known way of dealing with poor connection, yet it makes absolutely no difference. I would not recommend this terrible broadband to anyone because it will vener give what other broadbands give. I would recommend any other broadband apart from this one. I will change broadbands ASAP with no hesitation. Terrbible experience with Utility Warehouse broadband.
- Location
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- Location
- Salford Uk
- Reviewing
- Utility Warehouse
- Date
- 2019-09-30
- Location
-
- Location
- Cowden
- Reviewing
- Utility Warehouse
- Date
- 2017-07-19
- Comments
-
Very poor broadband but not the fault of UW BT are to blame. Our UW agent has done his best for us and is much appreciated
- Location
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- Location
- Southminster Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
A great broadband service at a great price.
- Location
-
- Location
- Sheffield
- Reviewing
- Utility Warehouse
- Date
- 2019-03-20
- Comments
-
Avoid, Avoid Avoid!!!!!!!!!
I joined this company after 3 months the monthly payments increased and were not affordable. They blocked me from leaving them even after confirming it in writing to me and each time they found a way to send me a final bill and if I complain they threaten me with county judgements and debt collectors evil company! I can't get rid of them even though I have another supplier.
- Location
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- Location
- Newbury
- Reviewing
- Utility Warehouse
- Date
- 2020-03-09
- Comments
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This is a great broadband service. Been a customer for 5 years and wouldn't switch plus I get other services included and money off shopping too. It's a brilliant concept that that I'm very confident with.i have a personal distributor who looks after my account and set it all up. This is the way to get the best deal so make sure you talk to someone, not do it yourself
- Location
-
- Location
- North London
- Reviewing
- Utility Warehouse
- Date
- 2020-11-30
- Comments
-
Broadbank speed NIL Reliablilty NIL
Having been a Customer with Utility Warehouse for 16 years I am extremely disappointed with their Current Service
I had everything including mobile and Cash Back Card NOW BECAUSE OF THE USELESS BROADBAND SERVICE if I leave I am being charged £160. for breaking the contract When They Continuously Break Their Service to us.
NOT ONLY THAT THEIR 10 YEAR LIGHT BULBS are now breaking AFTER LESS THAN 2 YEARS and we are to be charged £140. for them THEY ARE ABSOLUTE C...
- Location
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- Location
- Colchester
- Reviewing
- Utility Warehouse
- Date
- 2021-04-01
- Comments
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I can hardley understand the team on the end of the phone and they say things like oh - there been an event on your account - what does that mean?? my internet is so intermittent its ridiculous if this was electricity I would have strobe lights in the lounge! - Crap "Product"
- Location
-
- Location
- Oxford
- Reviewing
- Utility Warehouse
- Date
- 2019-06-05
- Comments
-
Been with them since February and I've not had many problems but the ones I've had have been rectified quickly. Going over these reviews all I can say is wow what a load of crap!!!
I used the cash back card accordingly and not only did I zero out my current bill but I am in credit for next month. The free yes free lightbulbs are worth it when one blows I'll get a new one with no charge.
The gourmet society card is worth £80 and to be given that as a bonus also confirms the rubbish articles on here.
Oh yeah not only that I've referred 23 people and I've received £460 in shopping vouchers for my referrals.
If you have any brain functions other than a soggy biscuit and work your savings in the right way you'll not only save money but have a more reliable service.
I'll admit the internet speed isn't as fast as virgin or bt direct but for the house holds needs it runs an xbox one, ps4, PC, laptop, sky q box hard wired while also running 4 phones, iPad air, galaxy tablet, 2 kindles and 4 smart TVs wireless!
So as you can see I'm happy with the service I get. And I'd recommend that if you see a sales representative for this company go and ask them this "so how much can you save me?"
I was being cocky when I asked that question and the response after the appointment was not only was I saving £63 a month £756 a year but I'd be getting lots of bonuses as I messaged above.
- Location
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- Location
- East Sussex
- Reviewing
- Utility Warehouse
- Date
- 2020-05-19
- Comments
-
These have got to be the worst company ever.
We was told a figure for gas electric and broadband based on our last years usage with other providers. However this figure was off and has increased 3x as much now which is more then we was paying.
The Internet speeds are rubbish. We are lucky to get half of what we are guaranteed, so you phone up and complain then it will go back up for a few days then drop again. They must be slowing the speeds on purpose hoping we don't check.
Their Customer service is a joke and dont help with your problems just read off a script.
Would never recommend and stay well clear.
- Location
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- Location
- Inverness
- Reviewing
- Utility Warehouse
- Date
- 2021-03-23
- Comments
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very slow broadband and often drops out. seem unable to sort the issue despite many phone calls. Totally uninterested and they are very frustrating to deal with. Avoid at all costs
- Location
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- Location
- Woburn Sands
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Don't know if it is my geographic area but find broadband slow. Service from UW always excellent if I need assistance.
- Location
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- Location
- Somerset
- Reviewing
- Utility Warehouse
- Date
- 2021-06-03
- Comments
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Shocking scam company contract not worth the paper its written on. Beware the light bulb scam doubles your contract length. Beware the crappy router on which rent is charged each month. Beware if you follow termination to theletter they will still overcharge you until. Your credit balance is gone. So many better companies out there AVOID
- Location
-
- Location
- Chorley
- Reviewing
- Utility Warehouse
- Date
- 2020-06-25
- Comments
-
I’m paying for standard broadband and as I am only 1/4. Mile from the broadband mast wondering why I’m not getting better speeds
- Location
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- Location
- Weymouth
- Reviewing
- Utility Warehouse
- Date
- 2014-10-27
- Comments
-
Really good, always English call centre. Bit more expensive though + on the outset they said it would be anytime calls - 2 months into the contract they withdrew this offer and said we would have to pay compensation if we left. Cant fault the rest of the package though - just not as cheap as they make out.
- Location
-
- Location
- Gosport
- Reviewing
- Utility Warehouse
- Date
- 2017-10-26
- Comments
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It lives up to TalkTalks reputation,even though I asked about it before I purchased,so wrong of me to believe them.
- Location
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- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2022-10-07
- Comments
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I was happy at first as the price was better for what I was using. Less than one year in and my router drops signal every other day. My bills are never the same and I only use broadband. Customer service line is always at least a 1 hr wait. Really disappointed
- Location
-
- Location
- Lancaster
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Quick to respond on telephone no waiting for service, very helpful if you have a problem
- Location
-
- Location
- LIVERPOOL
- Reviewing
- Utility Warehouse
- Date
- 2020-03-16
- Comments
-
Absolutely woeful service and now holding me to ransom. Im unable to leave my contract without penalty. I pay the premium package that guarantees 29mbs but I receive and average of 10 to 15mbs. When I ring up to complain they just fob me off
AVOID this provider
- Location
-
- Location
- Gwent
- Reviewing
- Utility Warehouse
- Date
- 2018-05-21
- Comments
-
I have been a Utility Warehouse customer for over two years, during that time, I have had many problems with my broadband and phoneline.
Recently, I experienced constant internent drop outs, and phoneline interference, for a period of 3 months. I was constantly told by Utility Warehouse technical support, it was a problem with the internal wiring in the house, as the tests they did on my line were all OK. Eventually, I lost connection of phone and internet completely. I arranged for a BT engineer to investigate, Utility Warehouse would not do this.
The BT engineer came and found two faults on the outside cable leading directly to the house, and detected further problems between that cable and the exchange, which he could not fix. A second BT engineer arrived days later, and in his words, found multiple problems with the connection to the exchange. The BT engineer found no problems on the internal wiring of the house. I was completely without connection and phoneline for a week and a half, I have still not received compensation or refund for the loss of service over two months later.
There was still a problem with the broadband dropping out, this was eventually diagnosed as a faulty router. This was replaced by Utility Warehouse as an exchange unit. The postage of the old unit back to them was paid by me, this was supposed to be refunded, this also still hasn't happened.
For two months, connection was OK, though some internet dropouts were still happening.
Now, just over two months later, I am experiencing the same problems once more, consistent internet dropouts and phoneline noise.
My advice, stear clear of Utility Warehouse broadband service, they are without doubt, the worst internet provider I have experienced, with extremely poor technical support. I am investigating changing to another provider ASAP.
- Location
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- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2020-04-21
- Comments
-
Excellent service, both from a technical aspect and in terms of customer service. Significantly outperforms our old Virgin connection, despite on paper Virgin having faster broadband... it turns out, the ping rage on Virgin is lower, and they restrict speeds on peak hours, which UW don't do. UW router is way better, reaching the top floor of our 3 storey house, as well as into the back garden. The kitchen is no longer a deadspot, and the 2 teenagers can game and whatsapp while we watch netflix, with no buffering on any of the 7 or 8 connected devices. We've not needed to call customer services for much, but when we have, they've been ace. Just had an email, literally today, to say our contract has expired, but the price stays the same. Brill.
- Location
-
- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2023-12-16
- Comments
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Do not buy from this godawful broadband provider, We called them up countless times so they can hopefully fix the slow internet issue but as of right now the internet is still awful. They advised replacing the wifi box however its still terrible. They will throttle your internet connection too, stay far away from this terrible brand.
- Location
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- Location
- Cardiff
- Reviewing
- Utility Warehouse
- Date
- 2020-03-30
- Comments
-
Broadband was absolute rubbish from day 1, even with upgrading the router and paying even more money. the payment plan that you get put on is rubbish and if you don't stay on top of it you end up with hundreds of pounds in arrears. If you ring customer service, they are not helpful. I have recently left UW and have been left with a very HEFTY bill of almost £800 from the Arrears and penalties etc.. this company is a farce and I will be telling everyone of my internet contacts and personal friends to never join this club. to top it off, the person who signed me up and the person who signed her up left because of similar reasons and because problems were NEVER resolved. even after letting UW know that we are full time carers, that are unable to work, of a woman with dementia and numerous disabilities, would not give us any compensation. unlike the wonderful service we have been given by our current provider.
RUBBISH SERVICE AND COMPANY.
if I could give no stars I would give them none!!!!!!!
- Location
-
- Location
- Taunton
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
-
Changed from Bt, we had such poor speed connection issues with them and had enough with their attitude of “if we come out and the problem is your fault we will charge you” that when we met a Utility Warehouse Distributor we were so ready to switch, we had the best package with Bt and were paying in the region of 80 quid pm now we have the the highest package from Utility Warehouse for 36.19pm to be precise. Initially the broadband and connection issues were all gone for a month, when they came back I rang UW and they detected a fault on the line (openreach maintain the network so not to do with your provider), the guy from their tech department was friendly and helpful and said that an engineer would visit to sort (no mention of if it’s our fault we have to pay
- Location
-
- Location
- Ayrshire and West lothian
- Reviewing
- Utility Warehouse
- Date
- 2018-08-02
- Location
-
- Location
- Maidstone
- Reviewing
- Utility Warehouse
- Date
- 2018-07-26
- Comments
-
BEWARE! The broadband service was never right and we had multiple replacement routers sent to no avail. There are errors on the bills and fees that you are never told about beforehand. The service is expensive, and bills are confusing if you have multiple services with them. When we decided to leave, it has taken months of phonecalls and emails and we still keep being sent bills, and we have now had to threaten with going to the ICO and making a complaint. This company is not a good deal on so many levels!
- Location
-
- Location
- Lymington
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
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Often have to re-set the router as the red light appears on the Internet connection.Recently had a problem with the phone and broadband. It was dealt with promptly when I notified Utility Warehouse. No complaints with their service and attention. Good company to be with.
- Location
-
- Location
- rhyl
- Reviewing
- Utility Warehouse
- Date
- 2017-05-01
- Comments
-
Internet kept cutting out almost immediately after transfering from bt
After 5 visits from bt engineers who each could not locate the problem i decided to cancel service.. the staff at UW all blamed bt and after each visit said problem was fixed..they are possibly the worst company i have ever dealt with..DONT GO WITH UTILITY WAREHOUSE
- Location
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- Location
- Kirkcudbright SW Scotland
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Recent problem at the exchange dealt with speedily and super efficiently. Good follow up.
I would recommend this wholeheartedly.
Such a relief to avoid BT
- Location
-
- Location
- Ashford, Kent
- Reviewing
- Utility Warehouse
- Date
- 2019-01-29
- Comments
-
As a customer of Utility Warehouse I have to say how impressed I am with all of their services. The broadband that we have is the Ultra+ with a Super Router and it is FANTASTIC! Never drops out, we have lots of gadgets and gizmos attached to the router and no problem at all. My son is a gamer and we stream movies and TV.
I would definitely recommend Utility Warehouse.
- Location
-
- Location
- STOCKTON-ON-TEES
- Reviewing
- Utility Warehouse
- Date
- 2023-05-01
- Comments
-
Joined these last august as I was quoted 156pound for energy… was told the more services I took the cheaper it would be. Got broadband mobile cash back card… I’m not paying the 156 pounds a month it has doubled to 300 a month
- Location
-
- Location
- Leeds
- Reviewing
- Utility Warehouse
- Date
- 2017-08-17
- Comments
-
if you switch to this company you will regret. I was with Virgin media and now the reception is very very poor with Utility Warehouse, and bear in my mind the router is conected to a phone line and you definitely won't have the same performance as a Virgin. Do not get iluded!
- Location
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- Location
- Devon
- Reviewing
- Utility Warehouse
- Date
- 2024-03-24
- Comments
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Shouldn't be so surprised such low prices. Only get what you pay for as they say. Terrible instructions with any item who knew we had 2 lines 5g & 2.4htz. Sadly both just as bad as each other. Slow or completely dropping out. No homework for the children as nobody available on the phone to help at weekends. Not happy at all
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.