303 Customer Reviews over 8 pages
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- Location
- Warrington
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
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Very happy so glad I changed over
- Location
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- Location
- Hebden Bridge
- Reviewing
- Utility Warehouse
- Date
- 2021-07-13
- Comments
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I have paid recently for ultra broadband an extra £3 a month. The new router was sent but no step by step guide which was supposed to be in the package. Still not gone live so had no broadband since 8th July. You can no longer email them. I have also lost faith in Trust Pilot for awarding this incompetent company a 5 star rating.
- Location
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- Location
- Gloucester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-02
- Comments
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My broadband experience has been shocking.ive had to chase up utility warehouse over the past 6 weeks to get the line installed. I had to chase up the router several times.staff were rude and unhelpful. The broadband is really slow.i wouldn't recommend to family or friends.
- Location
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- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2021-11-01
- Comments
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Can't comment on broadband speed or reliability, because Utility Warehouse won't actually come out and install broadband. They promise to come, we wait in all day, but nobody comes. This keeps happening and I'm sick of sitting on the phone on hold for literally HOURS. Customer reps promise faithfully that somebody is coming, not their fault as I'm sure my booking pops up on their screen. Why can't I have broadband installed? Why wont anybody come? Why don't they at least have the common courtesy to call and let us know that nobody is bothering to come today so we can get on with our lives? Do they actually exist - ah, yes they do because they're taking monthly money for a non existent service. Been trying for almost 2 months to get it set up.
If you're reading these reviews because you're considering Utility Warehouse, AVOID AVOID AVOID, THEY ARE LESS THAN USELESS.
- Location
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- Location
- Pendle lancs
- Reviewing
- Utility Warehouse
- Date
- 2018-09-22
- Comments
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Ok where broadband was but exp keen on vat bussi where other companys dont pay 150p paper bill 2pounds caller display mobile 11 pounds month 50 pounds in total per monthpester you to ave light bulbs dident want them say last life time lol 6 went first six months made in china lol gas electric lot more exp so gone back to edf overhall dont go with these london base ferm ok for rich down there but this is lancashire lol all bad exept virgin ideal them
- Location
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- Location
- nw london
- Reviewing
- Utility Warehouse
- Date
- 2023-03-16
- Comments
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The worst broadband i have had so far...loses connection.....upload and download are slow alot of the time, never near whats been quoted.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-03-24
- Location
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- Location
- BRIDGEND
- Reviewing
- Utility Warehouse
- Date
- 2022-08-27
- Comments
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Broadband was diabolical when we first signed up a number of years ago, couldn't get us connected for nearly 1 month so we came out of the contract.
Since the news of energy bills raising so much, we decided to give them another go after recommendations by a friend.
Still no change in the company, Internet is absolute rubbish and as far as getting back in touch with you within 4 working days of receiving an email, UW haven't replied to my wifes email of over 3 weeks ago and so far mine neither that was sent to them nearly 1 week ago.
- Location
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- Location
- Inverness
- Reviewing
- Utility Warehouse
- Date
- 2020-02-19
- Comments
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My elderly parents in law were with Utility Warehouse for almost 22 years before they switched to another internet provider at Christmas to halve their bill.
Since then they received a bill for GBP100 for switching away. Apparently they were in a contract and that's their punishment for breaking it.
My mother in law has queried this charge and asked that it be waived given that they have been such long-standing customers since 2002, but they have been told they must pay it.
What a disappointing way to reward such loyal customer service.
- Location
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- Location
- Bath
- Reviewing
- Utility Warehouse
- Date
- 2018-06-01
- Comments
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Broadband speed consistently above 70 Mbps. Upload 19 Mbps. Even better than the average values quoted by Utility Warehouse. Absolutely brilliant customer service - fast, polite and helpful. Utility warehouse quickly refunded nearly £200 in early termination fees for broadband (BT) and mobile (EE). No wonder they came top in the Which survey!
- Location
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- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2019-12-28
- Comments
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When it comes to customer service I really can't fault Utility Warehouse they are by far the best providers to date
- Location
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- Location
- Bolton
- Reviewing
- Utility Warehouse
- Date
- 2021-05-06
- Comments
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currently paying £36 a month for ultra broadband at guaranteed speed of 35mbps and the most i have ever got is 16mbps constantly dropping out drops at least 8 times a day they charge you whatever they feel like each month for your gas and electricity the only thing that has always work and been fully happy with is my mobile AVOID AT ALL COST
- Location
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- Location
- Hythe, Kent
- Reviewing
- Utility Warehouse
- Date
- 2018-06-12
- Comments
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Well, it seems i'm not alone with the terrible broadband i receive from Futility Warehouse. Six months now, of internet dropping and background static on the landline. Every time i call them its the same conversation. Reset your router, try another handset, we'll send you a new microfilter. I'm sure you are all familiar with it by now. Then, when i say i'm going to another broadband supplier, they hit me with the threat of an £84.00 charge because i signed up for the Gold package. More like old, because that's the service i'm getting, like the bad old days of dial up! Well you know what, hit me with it, because i'm gone. Worst ever!!
- Location
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- Location
- North Wales
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
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Everything gets full marks except the speed, it's rubbish where I live. It's forcing the fiscally challenged to buy fiber optic broadband. Other than that the broadband is pretty good, even when there's a problem, there's always a very polite and helpful person on the phone ready to help. It's very reassuring, especially when you can't get out much, internet is a lifeline
- Location
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- Location
- Northamptonshire
- Reviewing
- Utility Warehouse
- Date
- 2019-09-26
- Comments
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Honestly the worst wifi experience i’ve ever had, would NEVER recommend to anyone that has a house with more than 1 room as the wifi service won’t reach. Would give no stars if that was possible. My room is on the floor above the router and the wifi connection is extremely poor and whenever I am watching a video, buffering occurs to the point where I have to turn on my own data to access the internet. Appalling when I’m paying for fibre optic wifi. Save your money.
- Location
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- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2020-06-25
- Comments
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Where do I start, I read through most comments and I feel your pain and disappointment, especially feel for the lady who had 450quid taken from her. Shocking.
Alright so my experience I have been with UW for over 3 years now. My WiFi has been acting up since the day it arrived, thought nothing of it. Still thought UW was genuinely doing their part they give you WiFi, gas and electric sounds like the perfect package in one. However it's a lie, my WiFi has not stopped ******* up all these years. I use my WiFi alot especially during this Covid 19 lockdown and almost every day my WiFi drops, it's drives me up the wall. Especially when I am streaming a film over WiFi and the WiFi drops and the film goes back to the beginning so I then have to search through the film to get back to where I was, it ruins the movie. It doesn't stop there.
All of yesterday my WiFi dropped 6 times, I would understand if I had just installed and it needed to adjust, fair enough but throughout those 3 years the same issue, I even phoned 'em up told 'em about it, they wanted ME to pay £60 for an engineer, I thought to myself fudge that no way.
Price wise, I started off paying about £28 and that jumped up to £30.98 several months ago after checking my monthly bills on my email and saw my bills steadily creeping up, if that's not bad enough £4.99 commission on top. So I am currently now paying almost but might as well be £36/month for only 11mb/s, I was with BT beforehand paying less, much less I should have stayed with them. Anyway, Combine this shadiness with constant disconnecting WiFi you'll soon realise you're paying more than what you get, right now there are many providers who are much cheaper for 11mb/s. My ignorance got me joined up to UW. All that money wasted, and for what.
Recently, I had enough, changed providers for WiFi, gas and electric (changed my gas and lecky to a company called Bulb, check 'em out get a quote). The only reliable thing about UW is you can bet your WiFi WILL drop I guarantee it. Don't put yourself through the stress you don't need it. What you pay for is not what you get in return, on the sly they will take more money. It's not a discount club, it's a bootleg club, Utility Warehouse the knock off club.
Normally I don't post reviews, well not bad ones anyway, but I've lost so much trust and respect for this company that I'm no longer interested in their shenanigans. So from me goodbye Utility Warehouse, I will not be recommending you to anybody. If I could give 0 stars I would it's been nothing but a disappointment. Shame on you, care more about money than your paying customers, who pay for your services and receive fudge all in return but a slap in the face. Out of order, big time.
- Location
-
- Location
- Somerset
- Reviewing
- Utility Warehouse
- Date
- 2019-09-19
- Comments
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I have been a customer for 20 years and although there have been the odd hiccups (and what company doesn't have them) have been very pleased with Utility Warehouse. Also when we moved we only had to make one phone call and they sorted everything out for us.
- Location
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- Location
- Cardiff
- Reviewing
- Utility Warehouse
- Date
- 2018-08-08
- Comments
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Honestly, steer clear of UW! False promises, lousy service, terrible customer service and very expensive in the long run!
Do yourself a favour and do not ever go with this company. I have had nothing but trouble, head ache and heart ache since I signed up.... and am financially worse off!!
- Location
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- Location
- Bournemouth
- Reviewing
- Utility Warehouse
- Date
- 2021-07-10
- Comments
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Excellent customer service but unfortunately very very poor internet even with the upgraded speed! UW to be fair tried to sort it out but through the pandemic, it really didn’t help my business- continually cutting out during every meeting. Had to move to Sky sadly :(
- Location
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- Location
- Lincolnshire
- Reviewing
- Utility Warehouse
- Date
- 2018-05-27
- Comments
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Bloody rubbish. Slow speed, drops out, customer service is a joke as no one seems to know their arse from their elbow. Stuck in an 18 month contract unless I pay an extortionate exit fee. Avoid at all costs!
- Location
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- Location
- Salisbury
- Reviewing
- Utility Warehouse
- Date
- 2017-09-29
- Comments
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We are not in s great area for any provider but having talked to neighbours our speed wth UW is lowest. More frustrating is that it is so unreliable. I often work through the night and it seems as if it just goes off completely in the early hours - as if UW throw a switch and shut it down!
Spent a couple of hours on phone with engineers in early days and if would improve for a while. Got ripped off for new Router that made no difference at all.
Stayed them initially because of reduced rates in energy but they are not comparable with many good deals out there and I am in process of switching / wish I had done it a year ago.
Could not recommend them.
- Location
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- Location
- Hampshire
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
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I switched last year to Uw and have never experienced any issues I have ultra fibre and with a 3 story house and 4 children all using tv or computers it has never cut out of been slow.
- Location
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- Location
- North London
- Reviewing
- Utility Warehouse
- Date
- 2020-05-18
- Comments
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Fantastic Services and Broadband. We have both Virgin and UW BB in our home and many time we have had 0 service from Virgin and all had to use the standard UW service and it has never let us down. The customer service and technical support Utility Warehouse offers is excellent. Very happy customer.
- Location
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- Location
- BN211DL
- Reviewing
- Utility Warehouse
- Date
- 2020-07-15
- Location
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- Location
- Abingdon
- Reviewing
- Utility Warehouse
- Date
- 2020-01-10
- Comments
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Right, not sure where to start. I have been with them for over 2 years and I thought of them as a good company till last month when my line got disconnected and I was with no Internet for a week. How appealing is that they wanted me to pay for nit using the Internet!!! Again, the bill came on the 2nd of January saying if the full payment won't pay by the 10th of January the service will be disconnected. I paid on the 8th and they still have disconnected the service!!! Now I am left with no work to do(I work from home),no homework for me as I am a student or my children. My disable son can't cope without YouTube videos(they help calm him down) and the whole family is affected. How appalling that the bill was payed before the date but they have cutted the service anyway. I will be at loss to my money for not having work to do. I still can't believe it. Overall the customer service was always good dealing with any problems I had up to today when they have disconnected the broadband despite no having arrears. Not sure what I am gonna do but I am definitely gonna challenge that. This is definitely out of order.
- Location
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- Location
- Winchester
- Reviewing
- Utility Warehouse
- Date
- 2018-02-18
- Comments
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I haven't had a great experience with this provider. The wifi is at times terrible and doesn't help as I run a home office. The lights on the box are constantly flashing. I'm not satisfied.
- Location
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- Location
- Lincoln
- Reviewing
- Utility Warehouse
- Date
- 2017-04-17
- Comments
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Acceptable level of connectivity for my particular usage.
- Location
-
- Location
- Burgess Hill, West Sussex
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
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I an extremely pleased with Utility Warehouse. I've been with them since 2013 and have been amazed at how low my bills are in comparison with other people who use other companies. Their customer service is second to none, they answer promptly and have always sorted out any queries I may have had. I just use standard broadband speed (not super fast) and it's been adequate for my needs including streaming. I like the fact that all the services are included on one bill and they are very easy to understand. Overall I can thoroughly recommend them.
- Location
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- Location
- Essex
- Reviewing
- Utility Warehouse
- Date
- 2018-03-28
- Comments
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Excellent. I have been completely happy with Utility Warehouse. The broadband speed and other services are much better than our previous providers. Would highly recommend.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2018-09-06
- Comments
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Honestly. Don't even consider this company. I paid for having a worse than dial up speed or no internet at all very often. Now their taking me to court for the privilege.can't wait. I intend to print every one of the swathes of bad reviews and send then to the court myself. Disgraceful
- Location
-
- Location
- Malvern
- Reviewing
- Utility Warehouse
- Date
- 2021-06-28
- Comments
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Utility Warehouse are an excellent organisation but they cannot improve my broadband speed
- Location
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- Location
- Derby
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
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We have the occasional hiccup but staff are always ready to take as much time as needed to get it sorted
- Location
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- Location
- Staffordshire
- Reviewing
- Utility Warehouse
- Date
- 2023-05-07
- Comments
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Moved to UW from Virgin as was paying over the odds and virgin cust service was pants. UW cust service is UK based and often im speaking to a human within 3 rings!! Broadband speed is good, got three kids and we can all stream and video call at once. The router has 5G aswell as traditional cable, so can put different devices on the separate connections. Often virgin or cable goes down in th street , and I can still continue to work/stream/video call using the 5G network on the router, brilliant!
- Location
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- Location
- Wirral
- Reviewing
- Utility Warehouse
- Date
- 2023-05-22
- Comments
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Rubbish broadband, keeps dropping out and slow. Can't wait to finish contract.
- Location
-
- Location
- Bedford
- Reviewing
- Utility Warehouse
- Date
- 2018-09-20
- Comments
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Dreadful service, tricked in to a contract that meant we had to pay a load of money to them when we left even though they were unable to provide the service we wanted in our new home. Customer service is appalling no one willing to talk to you about the issue. The broadband is slow and real issues with connecting to the internet as connection was so unstable. Avoid
- Location
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- Location
- Reading
- Reviewing
- Utility Warehouse
- Date
- 2018-03-06
- Comments
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I am going insane trying to get decent broadband from Utility Warehouse. Do not use them. I think my only option is to leave them but they want a silly amount of money to do that. Feel totally ripped off.
- Location
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- Location
- Cambridge
- Reviewing
- Utility Warehouse
- Date
- 2019-03-26
- Comments
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Before I start, I can categorically say I am not a UW distributor. I cannot understand how so many people are complaining about poor broadband with UW. I have been on the mid range broadband and router for a year and have never had less than 30mbps. My in-laws are on it too, and also have had no issues. The only thing I will say is it doesn’t work well with bt hub routers for some reason as I tried it when I left bt just out of curiosity. We have 3 ps4’s, 3 computers, countless streaming sticks and we’ve had no issues so suprised by the negative comments.
- Location
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- Location
- Huddersfield
- Reviewing
- Utility Warehouse
- Date
- 2019-04-26
- Comments
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I have been very satisfied with UW. I have everything in my package except the budget card. When I have had a problem it has been dealt with promptly and in a friendly manner. For elderly people it is if you can afford to pay slightly more for the convenience of everything being under one number. Plus the big bonus is that they are in this country and not India. Convenience and peace of mind some times costs that little bit more. Finally when your family are left to wind up your affairs it’s only one number to ring. Satisfied customer no chasing around every year for new deals.
- Location
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- Location
- Winslow Bucks
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
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Brlliant Company been with them for many years they are excellent with Gas Electricity Broad Band and Free Land Line
- Location
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- Location
- Herefordshire
- Reviewing
- Utility Warehouse
- Date
- 2018-02-04
- Comments
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We joined Utility Warehouse in March 2017
Utility Warehouse initially promised us when we switched that we would be connected for broadband service without interruption but we waited to be connected for over a week.
The mobile service that they provided us with does not work in our house or even outside nearby. Their router is of poor quality.
Recently for over a month we could not use our fix phone line or have an internet connexion.
Their technical services, although very polite, during this period fed us with lies, confirmed appointments to fix the problem when no one turned up and so did their local agent (representative) about what was taking so long to fix the problem.
During this month of breakdown of telephone and broadband services we wrote 3 times by means of recorded letter to their Executive Chairman in order to try to extract a date for the reconnection of our service. Our letters remain unanswered to date and no apologies have been forthcoming.
I would recommend strongly to anyone considering switching to Utility Warehouse to abstain.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.