303 Customer Reviews over 8 pages
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- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2018-08-29
- Comments
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I have been with UW few as a customer found the broadband service below average spped below 7- 10mbs standard package. Router lights flashing often ,then red no signal ,buffering often,poor wifi conection with devices.My advice go with more reliable service provider.
- Location
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- Location
- Shrewsbury
- Reviewing
- Utility Warehouse
- Date
- 2019-06-16
- Comments
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In my third year with UW and as yet no problems. Fully supported to change from BT and service the same as with BT, but less expensive. Initially, my anxious moments were well supported by UW team. They helped me when the old line required replacing and explained who to contact in BT Outreach. My usage is restricted to laptop, tablet and mobile, which all function very well using this broadband.Bills easy to access.
- Location
-
- Location
- Launceston
- Reviewing
- Utility Warehouse
- Date
- 2018-06-09
- Comments
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Broadband speed to building is 8mb but numerous tests show router only provides 2mb max. Shocking performance, constantly crashing.
- Location
-
- Location
- The Wirral
- Reviewing
- Utility Warehouse
- Date
- 2017-03-31
- Comments
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Broadband speed is very good & the other services I use are excellent. I have a Double Gold tariff which saves me money and I have always had great service when I need help or advice.
- Location
-
- Location
- Barrhead
- Reviewing
- Utility Warehouse
- Date
- 2019-04-29
- Comments
-
Terrible, terrible, terrible along with awful, inadequate, poor, delay everything to ensure you need to pay £250 cancellation fees. Do not sign up ever unless you want no service and pay £1000 for the privilege.
- Location
-
- Location
- Glasgow
- Reviewing
- Utility Warehouse
- Date
- 2019-04-29
- Comments
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AVOID, AVOID as they are awful.
- Location
-
- Location
- Suffolk
- Reviewing
- Utility Warehouse
- Date
- 2019-12-17
- Comments
-
Worked fine for 7 months then stopped one day, contacted utilities warehouse and they told us the only way to get it back was to upgrade to fiber pay an extra £5 a month and have to extend the contract by 18 months. We changed supplier because I didn't want to pay more and there were cheaper options available with other suppliers.
- Location
-
- Location
- dorset
- Reviewing
- Utility Warehouse
- Date
- 2018-12-18
- Comments
-
really shocked at these reviews.
we switched from BT, we have 2 ps4's, 4 phones, 2 laptops and 2 tablets in our household and the internet we receive is brill!! however I think you need to upgrade to the premium router for optimum internet benefits. half the price of BT and defo worth the switch
- Location
-
- Location
- Northill
- Reviewing
- Utility Warehouse
- Date
- 2018-11-14
- Comments
-
Utility warehouse, are not at all interested in trying to improve my broadband service. Indeed they have advised my to go elsewhere. I have complained to the ombudsman who ordered them to pay compensation, but my broadband is worse now that it has ever been.
- Location
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- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
- Location
-
- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
Sorry about incorrect email!
- Location
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- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2018-12-09
- Comments
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Have just joined Utility Warehouse 3 weeks ago, have had no internet connection since joining up. Could not connect to internet so went through troubleshooting with them, but did not work. They sent me a new router but still does not work. Went through troubleshooting again but still no luck. They have now advised me to take my computer to a computer shop to get it fixed. There is no problem with my computer, I am currently using it at my parents house and can log on to their internet absolutely fine. Plus the computer worked perfectly until I plugged in their router. Am not happy as I have been made redundant and need to use computer to look for a job but cant do anything :(
- Location
-
- Location
- Stroud
- Reviewing
- Utility Warehouse
- Date
- 2017-05-24
- Comments
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We did not realise that one of our e mail addresses was not portable, and have had to pay the previous provider to keep the address, after e mails stopped arrive. Advance notice of this as an issue would have been helpful, as its taken a while to sort.
- Location
-
- Location
- portsunlight wirral
- Reviewing
- Utility Warehouse
- Date
- 2019-09-04
- Comments
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the only thing I can say they are the most greedy company I have ever dealt with don't go near them also the most dearest wifi per month
- Location
-
- Location
- Clawton
- Reviewing
- Utility Warehouse
- Date
- 2017-05-24
- Comments
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Broadband speed here is just rubbish, but this is due to my location. Your support team and the expertise of the local Tech. services have provided us with the best we can hope for at present. So thank you.
- Location
-
- Location
- STANFORD-LE-HOPE
- Reviewing
- Utility Warehouse
- Date
- 2023-06-11
- Comments
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I am paying for 3 eero boosters still I can only get internet in 3 rooms.talking to an UW operator last week admitted I’m only getting half speed,(no offer of a refund there) appalling service would not recommend worst thing ever changing from sky roll on the 14th going back to sky broadband it will nice not to spend endless hours watching the television buffering
I pay in the region of nearly £50 a month with an House phone ,and have had endless scam calls something I never had before
- Location
-
- Location
- Llanwern nr Brecon. Powys.
- Reviewing
- Utility Warehouse
- Date
- 2016-07-03
- Comments
-
Appalling service currently. 0.1 Mb Varias between 0.8Mb at best to nothing! If I lived on the top of a mountain it would be understandable but I am just 4 miles away from a major town in Powys. BT have installed a pole opposite my house with cables already for Fibre-optic broadband but will not connect until July 2017! Broadband is worse now than the old system !
- Location
-
- Location
- Frazer
- Reviewing
- Utility Warehouse
- Date
- 2018-05-14
- Comments
-
Well where do I start the internet speed is such a joke I mean I struggle just watching a short video on my phone never mind trying to watch something on either my Xbox or Netflix’s iv never used an internet provider that is so so rubbish I would even be payed to use this as it is so bad. never get internet with these as they’re not fit for purpose there customer service is okay but doesn’t help the WiFi speed. I tried getting fibre but the couldn’t because of my area where I live. THERE USELESS AND SHOULDNT EVER OF BROUGHT OUT AN INTERNET SERVICE
STAY WELL CLEAR OF THESE!!!!!!!
- Location
-
- Location
- Blackburn
- Reviewing
- Utility Warehouse
- Date
- 2018-06-20
- Comments
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As a 16 year old you can imagine that I love my internet, when my mum told me we were changing broadband providers I wasn't too over the moon as we would be without internet for nearly two weeks. However, even with being with Utility Warehouse, you may as well have no internet because half the bloody time it doesn't work!! And when you do ring up about the problem, the customer service is a bag of balls too! we went a whole month without internet once after telling us it would take only THREE days to sort out. If you're planning on changing to Utility Warehouse, save yourself the hassle and don't.
- Location
-
- Location
- Hull
- Reviewing
- Utility Warehouse
- Date
- 2018-10-09
- Comments
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Not sure how they get away with this. Ive considered logging speeds over the period of a month or so to try and sue them for scamming but its too risky.
Utility warehouse are clearly paying handsomely for good reviews on some of the bigger review websites, where they rank close to the top 3. Dont trust any of this. The closest i found to non biased reviews is here, although i dont understand any review above 1 star.
That router was made for a school project im sure.
- Location
-
- Location
- Grimsby
- Reviewing
- Utility Warehouse
- Date
- 2018-10-17
- Comments
-
Currently downloading Forza Horizon 4. Its still got 15 gigs to download and has been downloading constantly for a week.
I was playing online poker last night. Router kept dropping out in important hands. TOTALLY UNUSABLE. 1 star is generous. They deserve 1/10th a star.
- Location
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- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2020-06-29
- Comments
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I had the standard subscription and the speed was somewhere at 9Mbs download. It often doesn't work. Works in the area. After I switched to the 60Mbs subscription, the speed is between 3-5Mbs. The phone doesn't work even today. All after work and cable changes. I gave up contacting by phone. One year with minimum speed and the highest subscription.
- Location
-
- Location
- Paignton
- Reviewing
- Utility Warehouse
- Date
- 2019-05-14
- Comments
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Slow as anything. I rely on internet speed for work, at the moment I have had to use my phone hotspot to use the internet. Absolutely shameful. Avoid like the plague.
- Location
-
- Location
- Stockton
- Reviewing
- Utility Warehouse
- Date
- 2018-09-30
- Comments
-
Absolutely shocking internet speed, cannot do anything with it, always dropping out and kicking devices off needing to enter passwords again, when it is connectes it’s absolutely lousy speeds max of 300kbp i mean dial up was faster. What company doesnt have help and support on a sumday. What a load of crap.
- Location
-
- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2019-01-24
- Comments
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4.74mb Download is pathetic. Quite often (every other day) we have to reboot our router.
- Location
-
- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2019-01-20
- Comments
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IF YOU ARE READING THE CUSTOMER REVIEWS ON THIS SITE LET ME SAVE YOU A LOT OF TIME. THE OVERWHELMING MAJORITY OF REVIEWS REVEAL AN APPALLING RECORD OF TRULY BAD SERVICE. What is needed now is an expert guide on how to quit Utility Warehouse and avoid any severance penalties or fees. Will some legal expert please provide this?
OFCOM should step in and investigate this company - it is disgraceful.
- Location
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- Location
- Cheshire
- Reviewing
- Utility Warehouse
- Date
- 2022-09-25
- Comments
-
Was with NowTV and perfectly happy. Moved broadband to Utility Warehouse as I could fix energy prices at a better price than elsewhere.
Broadband is a total joke - constantly disconnecting from the internet, constantly losing Wi-Fi connection. A hour doesn’t go by without having to reboot the router. Am on second router now, exact same problems. With government new energy deal, I’m not even saving any money over another company but stuck into a contact with awful broadband. Customer service line has been quite attentive, but can’t resolve the issue. Don’t take this product.
- Location
-
- Location
- Maidstone
- Reviewing
- Utility Warehouse
- Date
- 2017-09-06
- Comments
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Switched from standard broadband giving me 5MBs max download to fibre optic to street cabinet, promised 35Mbs download with minimum of 29, actually regularly got 42 MBs!
Very happy !
- Location
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- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2018-12-12
- Comments
-
For some unknown reason my broadband speed crashes most nights after about 11.30 at night. This is a consistent phenomenon. Utility Warehouse are singularly un-helpful.
- Location
-
- Location
- Kettering Area
- Reviewing
- Utility Warehouse
- Date
- 2018-11-13
- Location
-
- Location
- Nottingham
- Reviewing
- Utility Warehouse
- Date
- 2020-04-27
- Comments
-
Great company had a issue to start but resolved really quick, great customer service
- Location
-
- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2019-01-13
- Comments
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Had a few problems at the start they were put right and l was payed compensation l was with BT before and they were nastey and useless and l ended the contract and they got the ballifes on to
me i won my case against them as they broke the contract with me as they did not deliver the spreads they said l would receive.
- Location
-
- Location
- Birmingham
- Reviewing
- Utility Warehouse
- Date
- 2018-06-20
- Comments
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Joined utility warehouse and was promised lower monthly payments and quality internet connection
What a pack of lies.
The internet connection never works, unexpected bills and impossible to leave them.
They are crooks and shouldn’t be allowed to con the public in this way, I could kilck myself for not reading any reviews before as all of them are negative!
When I questioned why my internet had been down for over 5 days their explanation was that the router wouldn’t work if there was metal objects in the home such as a microwave or filing cabinet !
Surely with all of these poor reviews something has to be done ?
I welcome any advice please.
- Location
-
- Location
- Sherborne , Dorset
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
-
My service is poor and my mobile reception is terrible.
I could not even finish my call to customer service as the man on phone just took some notes. Told him am getting my phone missed calls two days later!!!
Am always missing mobile calls as it hardly ever connects and when it does connect it ends before I have finished talking.....
- Location
-
- Location
- Whitstable
- Reviewing
- Utility Warehouse
- Date
- 2017-10-17
- Comments
-
We move from BT to Utility Warehouse and we couldn't be happier. Moving from BT's constant rebooting till I suffered repetitive strain injury on my finger.... to UW where I have never, not once, had to reboot. The supply is constant and true. The best broadband decision we've made. FANTASTIC.
- Location
-
- Location
- Reading
- Reviewing
- Utility Warehouse
- Date
- 2016-12-29
- Comments
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Connection is rubbish. I cannot even do the speed test because it times out. Waste of money. I am leaving this as soon as possible. Anyone reading this I suggest NEVER join this company. Absolute Scam!
- Location
-
- Location
- UK
- Reviewing
- Utility Warehouse
- Date
- 2023-04-27
- Comments
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I have spent months working with UW to try and correct an error they made with our Meter readings which resulted in a significant overcharge. They have had numerous opportunities to issue a correct bill but have failed. They have since cut off our mobile and broadband services and threatened to refer us to Debt collection agencies. Due to their error we are now without broadband access as we try and sort out their mess. Great when we work from home! UWs response? If you don't like it go to the Ombudsman - obviously we have! Never been treated so poorly by a Utility company before...
- Location
-
- Location
- Oxfordshire
- Reviewing
- Utility Warehouse
- Date
- 2021-01-04
- Comments
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The absolute worse, buck passing, overcharging, lack of customer service bunch, I have ever had the displeasure to deal with. They are downright dishonest. They still owe us money to this day. Steer well clear
- Location
-
- Location
- Epsom
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
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New here, still evaluating but all seems good.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2019-12-11
- Comments
-
You would advise to stay away from this provider.
I had different problems with the,
Broadband: it doesn't work well, hardly had any signal, kept disconnecting, even when right next to it
Cancelling is a nightmare, they make it so difficult. They will try everything they can to stop it. Apparently they are going to chrage me £31 for cancellation, which I had never read anywhere. But i will pay, I just want to leave
Move team: I moved and they forgot to follow the utilities, they kept sending me threatening letters to new occupier even though i contacted them to say it was me. And after 5 months, they finally corrected their mistake and i had a huge bill.
Bulb replacement scam: I thought it was a good idea, someone came and said they couldn't fit bulbs so they left a box of bulbs that fitted nowhere in my house. I had to dispose of it. Then they used it to say that i couldn't cancel the broadband because they deposited a box of bulbs 2 years ago.
The communication is hard.
I have talked to some nice people trying to help me, they obviously haven't chosen to work there, we all need to work.
I regret having joined. I thought it would be easier to have less providers. It was a good idea, if they were professional and more agile.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.