303 Customer Reviews over 8 pages
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- Location
- guildford
- Reviewing
- Utility Warehouse
- Date
- 2010-05-24
- Comments
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I have just found a company that has a uk call centre & they answer the phone so quickly too ! they are called the Utility Warehouse & I can also get further reduction on my bills by referring friends & family on top of that I get discount off my bill with a list of their well known retail partners at last hurray
- Location
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- Location
- Sandhurst
- Reviewing
- Utility Warehouse
- Date
- 2022-06-17
- Comments
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Dear Utility Wearhouse customer service please understand that people have lots of difficulties to pay bills. Don't ask your client who wants to cancel broadband contract "Don't you have smart TV?" Honestly I don't but don't make me less of a person that I don't. Kind regards
- Location
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- Location
- bridgend
- Reviewing
- Utility Warehouse
- Date
- 2017-12-19
- Comments
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this company are a joke , they seem to make the rules up as they go along , i have been a gold standard customer with them for 3 years , and they trying holding me to ransom when i ask for an upgrade , even though i have never missed a bill , they have completely lost my respect and they have just lost my custom as well , complete jokers stay away from !!
- Location
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- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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no complaints, get what I want whenever, very pleased
- Location
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- Location
- Puddletown
- Reviewing
- Utility Warehouse
- Date
- 2019-05-07
- Comments
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We were told we would get up to 80mb download speed. Well not quite there but getting a constant 75mb. Very happy with that. Only lost broadband for 12 hours during the change over. Very happy with the hole package
- Location
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- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2021-03-03
- Comments
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There seems to be 2 sorts of review on here for UW, 1 or no stars across the board with complaints about constantly dropping broadband, poor customer service, exit fees and rising bills - or 5 stars across the board saying how wonderful they are. Not saying that the 5 star reviews are from UW partners, but I am firmly in the best avoided camp for all the above reasons
- Location
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- Location
- Smith
- Reviewing
- Utility Warehouse
- Date
- 2023-11-02
- Comments
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When it works it’s fast but it’s so unreliable. When first installed the 2.5 and 5 were combined which meant our security gear which only used 2.5 would not work. That was then separated so we now have the choice. But it was still unreliable and they claimed it was incompatibility with my kit. First it was then wifi extender then my Sonos sound system and then my VPN. It would log on but with no internet connection which was extremely frustrating. So it was all my fault - not recommended.
- Location
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- Location
- Worthing, West Sussex
- Reviewing
- Utility Warehouse
- Date
- 2020-09-11
- Comments
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I have been a UW member since 2004. I am very pleased with all I get. I have landline, broadband and utilities all together.
Landline. Just works. Broadband, I'm on a "Fibre to the cabinet" connection and no matter who you buy from the physical infrastructure, the actual wires, will be identical. The router they supplied was cheap, but I have replaced it with something better. I have never lost connection, I get 60 down 20 up. Good enough for 2 PC's and a tablet at the same time and to not notice any slowdown. Pings are just 14ms average. Pure fibre to the house would be faster, but thats not available locally and hell, this is enough for us.
Gas and power come down the same pipes as anyone else too. The only difference is the price, and I haven't been able to find a lower COMBINATION of phone, broadband, gas and power.
- Location
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- Location
- Northampton
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
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Broadband ok. Other services not so good as prices keep creeping up, small, but they add up to unacceptable levels.
- Location
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- Location
- Bournemouth
- Reviewing
- Utility Warehouse
- Date
- 2023-12-01
- Comments
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We were really hopeful of UW and cancelled our reliable broadband, however UW broadband couldn’t get to a second room. When I called they suggested my walls were too thick and sent two boosters out, that didn’t help either. Said it was my issue as signal to router was great, but even a device 2 foot from it dropped in and out. They were good cancelling it and everyone I spoke to was nice, but the actual broadband is shocking.
- Location
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- Location
- stockport
- Reviewing
- Utility Warehouse
- Date
- 2018-11-15
- Comments
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excellent connection excellent customer service very happy changed all utilities to utility warehouse
- Location
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- Location
- clenchwarton, kings lynn,norfolk
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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broad band speed is useless keeps dropping off at night when busy.
its all due to the distance the optic fibre is away .
countless engineers have tried to improve the speed to no avail.
Bt need to get the all the lines updated we are paying for rubbish phonelines etc.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2016-05-13
- Comments
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Good for the first few weeks.Then running 0.15MB instead of getting 20MB.
- Location
-
- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
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I have been very satisfied with your service up to now but am not happy regarding the no paper accounts. I have always been keen to check those each month. Sorry you no longer send them.
- Location
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- Location
- Isle of Wight
- Reviewing
- Utility Warehouse
- Date
- 2023-09-21
- Comments
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Terrible service. Have now been without phone line and internet for 4 weeks. We are pensioners with health problems but despite complaints have received no updates or action. Have now missed a appointment with a consultant neurologist. Our heating is controlled by internet so have no heating. Cannot print anything. Asked for unlimited data for mobile phone whilst without internet and they have the audacity to be charging us extra for that. The stress and worry for us is unacceptable.
- Location
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- Location
- Warwickshire
- Reviewing
- Utility Warehouse
- Date
- 2017-05-17
- Comments
-
I have been a customer of Utility Warehouse since 2013. Since that time I have been genuinely delighted with their customer service, and offers. As I live in a very rural area, my Broadband service is very slow and nothing any Broadband service can alter that until new lines are installed. I'm told that there is no plans for that in the near future however. I have been offered help from Utility Warehouse as I am a pensioner with costs and meter readings etc. Now I have received a smart meter so no more readings are required. I have had all my light bulbs changed for LED bulbs free and the offer of a 'new' for 'old' bulbs' if or when a bulb goes. Recently I did have a problem with my broadband but I phoned customer service who solved the problem immediately and the agent told me how to do this myself if it ever happened again. I can honestly say that I am delighted with all sections of their service. The bills are so easy to read, the costs are low due to me being a 'GOLD' customer (I have phones, gas, electricity etc from the same firm) and everything I spend at certain shops gives a discount which is taken off my bill. However, there is one minor downside (which I have found with EVERY energy company I have ever been with) - when I phone Customer Services, the wait can be far too long. The phone call is free but my time is precious. Other than that, I have found this is the best Energy company I have ever experienced for prompt, efficient service, There has never been any cause for the smallest of complaint. (I hope I don't have to eat my words if the prices escalate!)
- Location
-
- Location
- Surrey Hills
- Reviewing
- Utility Warehouse
- Date
- 2021-07-19
- Location
-
- Location
- Southend on Sea
- Reviewing
- Utility Warehouse
- Date
- 2023-01-15
- Comments
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Broadband is forever cutting out. When you call the customer service team all they suggest is getting a new router every time. If your connection fails between Saturday 16:30 and Monday 7.59 then you're completely buggered because they are closed, no out of hours provided.
We upgraded to ultra last year and no difference than before.
DO NOT SIGN UP TO UW
- Location
-
- Location
- Worthing
- Reviewing
- Utility Warehouse
- Date
- 2017-03-30
- Comments
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Very good service. Speeds fine to work from home. Any problems sorted quickly and efficiently.
- Location
-
- Location
- Gomeldon
- Reviewing
- Utility Warehouse
- Date
- 2018-12-14
- Comments
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Broadband keep dropping out and know one really is interested in fixing it and now router wont accept password, even thou its correct and then re-joins by its self and they say there's nothing wrong with the router, they say its Apple.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2020-10-23
- Comments
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30 years of electricity and gas with different suppliers. 10 years of broadband with different suppliers. Utility Warehouse is the most useless company I have ever dealt with. Slowest broadband ever, extortionate fees and everyone passing the buck. Avoid them at all costs. Don't be fooled. They've lost over £10,000 long term just to make £175 cancellation fee short term.
- Location
-
- Location
- Kings Lynn
- Reviewing
- Utility Warehouse
- Date
- 2019-08-18
- Comments
-
After having some technical issues with my internet provider,like the first time with out internet for about a week and no phone too,the second time with phone again and the internet speed very low,again for another week,this all in the first 7 months of contract the last thing I wanted is to renew my contract. Now I m moving address so I phone them to transferred my internet into the new address, when things here getting to the end this lady told on the phone that my contract would start again on the transferring date so I said that I was expecting a fee for this but not a renewal, so I told that I would thing about it and would phone her back on the next day to tell her my decision and she said that I had to make a decision straight away or she cut me off, I just said ok do what you like and turned the phone down on her. My question is it legal that your internet provider on a moving address situation demands a renewal even when you not satisfied with the service? Because during those two weeks of having technical issue they got compensation from open reach and me as a customer with out service got nothing. Who defends the customers when they been abused? Please advise
- Location
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- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2022-05-24
- Comments
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this wifi has caused me numeral problems, mixed with its 2-day long wifi drops and slow download speed. this wifi is to avoid FOREVER.
- Location
-
- Location
- KNUTSFORD
- Reviewing
- Utility Warehouse
- Date
- 2017-07-20
- Comments
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very satisfied customer
- Location
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- Location
- Wisbech
- Reviewing
- Utility Warehouse
- Date
- 2018-06-27
- Comments
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I only found one of the customer service people friendly and helpful. The rest of them talk over you while you try to explan the issue and get you trying the same thing over and over even though it' not working. Then they lie to you.
What they *won't* tells you is that they use talktalk for the broadband. I deliv=berately didn't want to go with talktalk because they are dreadful. When I brought it up with a member os staff, they said "well you should have asked". So hands up how many people go to a new ISP and say "are you using talktalk"?
Then one told me that if I didn't have a landline phone connected, the internet wouldn't work. WTF????
- Location
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- Location
- Wisbech
- Reviewing
- Utility Warehouse
- Date
- 2017-12-13
- Comments
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they lie by omission. I had problems with talk talk so I left them within the cooling off period. I signed up with Utility warehouse and nowhere did they mention that they in fact simply resold talktalk packages. I'm still with talktalk!!!!
I am furious. This is mis-selling and I am about to take this further legally.
- Location
-
- Location
- KNUTSFORD
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
EXCELLENT
- Location
-
- Location
- Sandbach
- Reviewing
- Utility Warehouse
- Date
- 2023-04-16
- Comments
-
Given up with this service. Unreliable, intermittent..internet at best, programs start then I get the dreaded white spinning circle...despite the TV being directly linked to the latest router. I dont even contact the company any more...they have no solutions. They are increasing the price for a service I just aint getting. Company speed tests state the service is fine, when I do my own test directly via TV, I get no service, intermittent connection or dropping in and out over the duration of the test(s). Im now looking at alternate service providers who will actually deliver actual internet speeds consistently with no drop out.
- Location
-
- Location
- Grantham
- Reviewing
- Utility Warehouse
- Date
- 2018-10-10
- Comments
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I am obtaining a premium router from my supplier to see whether it will improve my broadband speed. Only minor problems so far.
- Location
-
- Location
- Bolton
- Reviewing
- Utility Warehouse
- Date
- 2019-08-04
- Comments
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Can’t fault the service, same if not better speed than I was getting with BT (I think they put a block on it at peak times). The router is Equivalent to BT smart hub in that I can get good signal in every room. This was not the case on virgin and sky who I have had in the past.
Rang up and was though to an agent based in a uk call centre in about 3 mins and that’s a rarity these days!
- Location
-
- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2021-09-14
- Comments
-
Absolute rubbish. Keeps crashing and unable to reboot without full shutdown.
Avoid at all cost
- Location
-
- Location
- york
- Reviewing
- Utility Warehouse
- Date
- 2017-02-17
- Comments
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not working very well
- Location
-
- Location
- BRADFORD
- Reviewing
- Utility Warehouse
- Date
- 2018-08-21
- Comments
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They do not provide the calculation they use to work out your bill so how can I be sure it's right.
- Location
-
- Location
- Edinburgh
- Reviewing
- Utility Warehouse
- Date
- 2019-08-21
- Comments
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Shocking customer service. Insisting we restart our contract for moving house to another 18 months or pay £150 fee for finishing contract early. Speed/ router are complete crap and the internet is constantly cutting out. Only two of us in a small flat so no excuse for this. Would rather close the contract that give them a penny more than they are due. Complete scam! Avoid!!
- Location
-
- Location
- Jones
- Reviewing
- Utility Warehouse
- Date
- 2017-05-28
- Comments
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Very poor customer satisfaction regarding broadband speed and making OpenReachBT step up their rollout of Fibre to premises.
- Location
-
- Location
- Irby Wirral
- Reviewing
- Utility Warehouse
- Date
- 2018-01-31
- Comments
-
I have been with Utility Warehouse since 2011,i thought they were good in the first 4 years but the last 2 years they have been rubbish,my monthly bills would average around £26 for homephone and broadband then they went up to £32 and on one month they hit £52 I am only a moderate user and I have long waits to get through on phone and they keep changing there contact phone number,so I e'mailed them and it takes them over a week to reply,i was put on a cheaper line rental and they gave me credit on my next bill proving they had overcharged me,check out this company,they have a lavish state of the art office in London,they regularly treat there staff to lavish parties and give fancy cars away in incentives to staff to enrol sucker customers like me,AVOID,they will drain your bank account,there rip off merchants.
- Location
-
- Location
- Enfield
- Reviewing
- Utility Warehouse
- Date
- 2017-03-31
- Comments
-
Impressive service. Haven't felt the need to go to Fibre broadband yet - the speed they have is fine for my usage (family of 4, daily usage, occasional streaming and gaming).
- Location
-
- Location
- Swindon
- Reviewing
- Utility Warehouse
- Date
- 2019-07-30
- Comments
-
It has been a week since I am having problem with the internet. The connection keeps on dropping. Called customer service today but the guy was like you need to buy a handset or borrow a phone from your neighbour for him to check what is wrong with the internet.WOW He did not even apologise once for the inconvenience he bluntly said it will be fixed by tomorrow and if not get a handset and call us again. Horrible customer service!!!!
- Location
-
- Location
- Newport
- Reviewing
- Utility Warehouse
- Date
- 2019-01-22
- Comments
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Generally, we have had a good experience with UW, but recently have hit a strange problem. We switched from TalkTalk broadband (absolute cr@p) to the mid range UW offering. The coverage was poor upstairs, so tried getting an extender. Each one I have tried has connected to the router but will not recognise the password when you connect a device - anyone else found this?
- Location
-
- Location
- weston super mare
- Reviewing
- Utility Warehouse
- Date
- 2019-08-28
- Comments
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Broadband problems for months since I switched from BT. Three new routers and two visits from Open Reach and Utility Warehouse are still saying it's not their equipment that's at fault. I've spent days on the 'phone going over and over the same solutions and nothing has worked. I'm buying my own router and will be saying Goodbye to Utility Warehouse
- Location
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