1,510 Customer Reviews over 38 pages
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2018-01-06
- Comments
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Decided to take out the broadband after being a mobile customer with Vodafone for 15 plus years, biggest mistake of my life, after being told i would not have to pay for the install I was charged the £118, after complaining and requesting a call I had with the call centre be listened back to prove what i had been told no one ever got back to me, 14 months later and a further 3 complaints not one of the Vodafone staff have been in contact to resolve this matter, hands dowm worst broadband provider i have ever had in over 10 years. Avoid at all costs!!
- Location
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- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2018-01-05
- Comments
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Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!!
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2018-01-04
- Comments
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Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2018-01-03
- Comments
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Had an awful experience with Vodafone and had to cancel within the cooling off period. The connection was not stable and would drop every few minutes. When I called Vodafone they insisted that the problem was at my end.Then they cancelled the connection without my authorisation and I'm now left without broadband for 20 days. Will never use this rubbish company again.
- Location
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- Location
- Carshalton
- Reviewing
- Vodafone
- Date
- 2018-01-02
- Comments
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If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT.
- Location
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- Location
- Lewes
- Reviewing
- Vodafone
- Date
- 2018-01-02
- Comments
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Basically failed to deliver any service. Promised information but failed to deliver even that. Hopeless company. Do not buy from the,
- Location
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- Location
- Chester-le-Street
- Reviewing
- Vodafone
- Date
- 2018-01-01
- Comments
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We were told the broadband speed would be up to 3 times faster at least than our previous supplier. It’s actuall nearly 3 times slower and keeps disconnecting really angry about this
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2017-12-31
- Comments
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76 Fibre. Access line gives 67MBps. Real is 1 to 3 MBps after 15:00 to 1.00. 2Mbps all through weekends. Jitter, no games.
Router fails even with Chromecast.
5.8GHz WiFi hangs up router.
I had better speeds with traffic management from other 38 Fibre provider.
Got overcharged. Suppose to be free installation, got to pay £49.00
Avoid
- Location
-
- Location
- Rochdlae
- Reviewing
- Vodafone
- Date
- 2017-12-30
- Comments
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The best broadbamd i have had no problems would recommend. Customer service is good too n for the price £25 a month i would like to see some other company compare to what vodafone can offer
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-27
- Comments
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I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work, my sister bought without asking me, problem still not resolved, their customer service team messing about online, they won't let us type while chatting, something dogy going on with this broadband provider, please be careful
- Location
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- Location
- Ryde
- Reviewing
- Vodafone
- Date
- 2017-12-27
- Comments
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have fibre as thought would be faster get between 1 and 3 down load. worse then my standard broadband. rang them they tested line said was a problem handed me over to tech team who said this speed was with in there acceptable perameters. So be warned don't sign up to a contract with the clowns
- Location
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- Location
- Walton-on-Thames
- Reviewing
- Vodafone
- Date
- 2017-12-26
- Comments
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Vodafone used to be a professional company which seemed to care about its customers. Unfortunately they seemed to have lost their way. Their customer services is appalling. We all know life is not perfect but hours and hours on the phone with them to try and resolve basic issues is something i can do without. A reliable internet is important to me and they are unable to offer this and seem to resolve any issue.
Please please, for your own sanity avoid them at all costs.
You have been warned!!!
- Location
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- Location
- ORPINGTON
- Reviewing
- Vodafone
- Date
- 2017-12-25
- Comments
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AVOID AT ALL COST, DON'T WASTE YOUR MONEY. VERY UNRELIABLE BROADBAND KEEP BREAKING UP IN EVERY 3-5 MINUTES.
ABSOLUTELY RUBBISH, WILL HAVE TO CANCELLED CONTRACT EARLY.
AVOID - AVOID - AVOID.
- Location
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- Location
- Me6nt5
- Reviewing
- Vodafone
- Date
- 2017-12-23
- Comments
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Doesn't seem to be working even tough they sent out open reach with out me asking
- Location
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- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2017-12-23
- Comments
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Arranged switch date with vodaphone, switch date came, no internet connection. Phoned costumer support, 30 mins later spoke to representative. Told there was a fault on my line and would have no service for 8 DAYS until the fault could be fixed. Strange that my previous broadband provider found no faults. Abysmal service from vodaphone
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-20
- Comments
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I read all the reviews before ordering and to be fair they werent great.. but i thought id give it a try and i couldnt be happier.. yes you get a couple of teething problem but that was to do with open reach connections... vodafone sorted it with them and get a new socket put in within 48 of me calling. The service is great now and i have never experienced bad customer service from them. I would advise give it a go the price wont be beaten!!
- Location
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- Location
- Glossop
- Reviewing
- Vodafone
- Date
- 2017-12-19
- Comments
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I suppose most people only leave reviews when things go wrong, which distorts the real picture. Although Vodafone twice cancelled my order, it was soon re-activated and after a week of service I am (so far) very satisfied. The service activated flawlessly on the correct day, the speeds and latency are better than before and I'm paying £20, not BT's £48 per month for my internet!
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2017-12-17
- Comments
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I was promised a minimum speed of 40mbps and I'm struggling to even get 12mbps.
My old provider gave me over 20mbps and the area offers up to 57mbps.
I've twice contacted Vodafone about this and although helpful, the speed has not increased at all.
Very dissatisfied, disappointed and wouldn't recommend.
- Location
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- Location
- n2
- Reviewing
- Vodafone
- Date
- 2017-12-13
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2017-12-13
- Comments
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AVOIDD!!!The worst services ever!! The worst customers services. Even Talk talk are far more better!
I would give less then one start if possible after such bad experience with them. I made a contract for home broadband after using them services for many years for my mobile. They made the contract lying and saying they will provide the best services ever and even a consistent present. The present was just a lie as after 4 mouths didn't received anything. Anyway ...they lie to me again about the live day for the internet keep postpone that. Finally the start internet arrived and waiting for the green router light witch even after 3 mouths and a half failed to come. I spent daily hours and hours with them on the phone all off them promise to fix it. I asked them to cancel in those 30 days but they keep lying assuring me I will finally have internet 3 mouths like this....after so much waiting my sister who lives at the same address as me, tired of waiting made new contract on her name with different provider. I didn't know at that time that one contract cancel automatically the previous one because of just one phone line assigned per house. Suddenly Vodafone remembered about me and sent me a 218£ bill for cancelling the contract. Paying 218£ for nothing as THEY FAILED to provide them services and ignore my calls (for 3 MOUNTHS) for witch the contract was signed. I start calling them again daily each of the UNTRAINED customers services employees kept me on the phone for 2-3 hours saying they can not wave the extra charges. I made numerous complaints every time they promising special team will contact me as priority ,2 weeks still waiting. PLEASE try to avoid them 'services' AS MUCH AS YOU CAN!!!!
- Location
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- Location
- Newmarket
- Reviewing
- Vodafone
- Date
- 2017-12-12
- Comments
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Unless you want to risk getting stuck in a contract for a service that only works with a wired connection - AVOID LIKE THE PLAGUE! All these guys can tell you is that they 'Dont guarantee a WIFI connection' and there is nothing else they can do.
The first 10 months of the contract were fine but now I regulary have WIFI download speeds of less than 1mgb when sat 2 foot away from the router and makes the likes of sky q unusable. Have spent hours going through configuration settings with them over and over again. Very few houses around me so no excuses to be found on channel settings etc. Nor has my house grown thicker walls overnight. They are not interested in escalating and will not consider sending a replacement router.
Their customer service is literally horrendous. Im sure there a number of customer reviews testifying a decent service, but if you value your time and money, please dont take the risk and shop elsewhere.
- Location
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- Location
- Dundee
- Reviewing
- Vodafone
- Date
- 2017-12-11
- Comments
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Lying on the phone at customer services. My home broadband went off at 10.20pm on Wed 7th Dec 2017. Called Vodafone 9 times between Wed and Sat. Told utter lies by staff. First it was an outage, then a fault at the exchange, then Tech2 team said there was no fault. Even although my broadband was still off. Spoke to a woman who told me call back Sat Morning at 8pm and ask to speak to Tech2 team (which you can't do. I subsequently found out). Phoned back spoke to some bloke who said Tech team will call you within 24 hours. Which they didn't do. Then I called again Sat night at 6pm. Went nuts at the woman on the phone. Told her I was going to Ofcom and trading standards. She put me on hold. Boom 2 mins later my broadband is back on. Odd that?
As soon as my 18 month contract is up I'm gone. I pay them £110 a month for 2 mobiles, a tab, home phone and broadband, And they don't care. As long as they get their money their happy. Bunch of robbing liars. Avoid at all costs!
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2017-12-10
- Comments
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Very unhelpful when speaking with an adviser also I wish I had not changed from Sky as all it does is keep dropping the connection and if you contact Vodafone there advice is to check on line which is impossible as the connection has dropped, about as much use as a chocolate tea pot.
Really annoyed!
- Location
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- Location
- Tamosius
- Reviewing
- Vodafone
- Date
- 2017-12-10
- Comments
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I read lots of negative feedbacks and decided to ignore them and give Vodafone a try. Wish I would of done opposite. One months waiting for the installation and then 6 weeks waiting for Vodafone to fix intermittence broadband connection. No luck. Internet dropping out all the time, talking with theirs technical department on weekly basis and now I understood that they do not know how to fix this problem. They did replaced router ones but after that speed became even slower, 7 to 14mb/s out of promised 35 mb/s. this gives me reason to cancel broadband.
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2017-12-09
- Comments
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Signed up to Vodafone Unlimited Fibre 76 and for the first few months it was fantastic, great speeds on both consoles connected, both phones and both tablets. However my speeds dropped about a week ago (was receiving 5mbps, my minimum should be 35mbps) with only one device connected. I have contacted there customer service about ten times now, including 3 phonecalls to the complaints line. 3 of the live chats were cut off, as were2 of the 3 calls. When I do eventually get through to someone all I get is "we will raise a ticket with the tech 2 team", who have already contacted me and said my internet is fine. They are also supposed to contact me back again within 3 days, I am now on my fourth day, and awaiting 3 different phonecalls from their customer service, all of which should have taken 3 days max. Again it has been like this for a week at least. Eight days to be precise.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-09
- Comments
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Probably the worst broadband ever! I would keep away from this company! They suck you in promising you amazing speeds and super deals and its all lies! I cannot believe how a company like this is allowed to exist!!
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2017-12-07
- Comments
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Very unprofessional people. I was without any broadband for more than two weeks and they keep on telling me new lies everyday. This company is a joke. Absolutely rubbish and a waste of time
- Location
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- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2017-12-06
- Comments
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Top class service. They delivered everything they promised. Installed on time and the broadband speed delivered is as advertised. I have no negative comments only positive things things to say at this time. I would recommend this service. I was with BT and this service is equal to BT at a vastly cheaper price.
- Location
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- Location
- Bicton, Shrewsbury, Shropshire
- Reviewing
- Vodafone
- Date
- 2017-12-06
- Comments
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There were initial problems with getting broadband and phone line at our new property and initially in getting the right speed on a fibre connection. But the support people at Vodafone could not have been more helpful in ironing out the various issues. Polite, helpful and good at communicating what was going on to resolve issues. We now have fast fibre service and phone line at a good price.
- Location
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- Location
- Hayes
- Reviewing
- Vodafone
- Date
- 2017-12-03
- Comments
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I switch on fibre 76 Vodafone and I pay 60£ for new line. 1st day I was getting speed 60mbps and upload 17mbps. Next day start WiFi speed dropping to 10mbps and upload 15mbps. I contact support and they say my speed 1st 10days will be poor. After that router start saying it’s disable and I can’t do anything to set up my router WiFi setting because disabled. I connect to support about this issue and they couldn’t fix my this issue. They say try sometime and maybe will work. I will see 10 days more if speed improved.
I had TalkTalk fibre 35 and that was very good and wasn’t droping speed as Vodafone broadband.
Look to me bodafone bad but let see how it gonna be.
- Location
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- Location
- Oldham
- Reviewing
- Vodafone
- Date
- 2017-12-01
- Location
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- Location
- Blackwood, South Wales
- Reviewing
- Vodafone
- Date
- 2017-11-28
- Comments
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We had BT fibre 72mb and it was great but expensive. We changed to Vodafone when contract ran out and it was biggest mistake ever. Absolutely rubbish in every respect. We averaged 60mb with BT and with Vodafone are averaging 12mb even though we are paying for 76mb now. We have had lots of calls to Vodafone and no matter how Much fiddling with setting, no improvement. We even spent £130 on new high class router which did some improvements.
We would rather pay to end contract with Vodafone and go back to BT.
- Location
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- Location
- newcastle upon tyne
- Reviewing
- Vodafone
- Date
- 2017-11-26
- Comments
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my broadband is provided by italk i have no signal upstairs and it goes off all the time i can hardly hear anyone on the house phone i cant get 1471 or the answering service and when i ring them all they say is buy a booster
- Location
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- Location
- Ballymena
- Reviewing
- Vodafone
- Date
- 2017-11-22
- Comments
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Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
- Location
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- Location
- NW London
- Reviewing
- Vodafone
- Date
- 2017-11-18
- Comments
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So disappointing! Had Vodafone in West London before moving to NW, was good, never had real issues with it. Since we've got it installed here, first they couldn't get it live because of some sort of line issue, then some exchange issue, after another week another exchange issue. Customer Care DON'T CARE, all they know is "we can't guarantee Wifi speed". Dear Lord, does 0.78 even qualify as speed? Wasted hours on the phone with them, I am pretty sure there is something with this router, but they won't bother sending an engineer to check it, because I am - they say - getting the minimum guaranteed speed in the router. I can't connect with a cable, I have a laptop and don't want to be tied up to the a cable. I understand that wi-fi is slower than ethernet, but 0.something is not even speed!
- Location
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- Location
- Chester
- Reviewing
- Vodafone
- Date
- 2017-11-15
- Comments
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If I could give less than 1 star I would. Never, ever join. Faulty router after 3 months and 3 weeks later they still don't have a replacement in stock..no reason, no answers, no help, no f'in idea the lot of them.
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2017-11-15
- Comments
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I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2017-11-13
- Comments
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I am appalled by Vodafone home broadband and I feel like I have no recourse. I chose to move to Vodafone and was told that fibre broadband would be available in 10 days. Two months later with limited contact, Vodafone took over the line and have left us with no internet connection for 4 days to date. They have now told me I have to make myself available for 3 days so that an Engineer can turn up on the one that suits him.I have lost business because of lack of connection and now I am expected to take up to 3 days off work to be available to their Engineer.I just don't know what I can do to get broadband back. There is a shocking lack of concern or urgency on Vodafone's part. They don't care that I'm without internet and they cannot promise internet connection within the next week. It is the most shockingly bad customer service I have ever come across. I feel completely desperate as they are making no progress on getting me connected despite all of my pleas. If anyone can help point me in the right direction to get things moving, please do. Even my official complaints to Vodafone are ignored.
- Location
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- Location
- DEWSBURY
- Reviewing
- Vodafone
- Date
- 2017-11-10
- Comments
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Got vodafone installed 21st of March 2017, started complaining about a problem on 7th April. Been complaining about said problem in drops and kicking devices off the network ever since. Keep getting told, theres not a problem at their end (how great for them). So I have to either put up with this rubbish provider for another 8 months or pay 8 months to cancel it! This even though I've been complaining since within the 30 day cancellation period! Wish I hadn't of bothered. What a waste of my hard earned money!
Please avoid like the plague!
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2017-11-09
- Comments
-
Pity that Virgin doesn’t supply my area. Vodafone is the worst broadband I’ve never had. I wish you good luck with the customer service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.