Broadband Reviews - Fixed Line Broadband Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Listed below are all the fixed line broadband suppliers we've received reviews for.

Click the column headings to sort the table.

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Provider    
Satisfaction    
Service    
Speed    
Reliability  (Sorted)  
Cheapest Broadband    
1
Gigaclear

Gigaclear

Based on 100
customer ratings for Gigaclear since 2020-09-02


See 43 reviews

3.6 stars
3.5 stars
3.8 stars
3.6 stars
  • Satisfaction
    3.6 stars
  • Customer Service
    3.5 stars
  • Speed
    3.8 stars
  • Reliability
    3.6 stars
£19.00 first 24 months

£228 first year cost

Go to site
  • Satisfaction
    3.6 stars
  • Customer Service
    3.5 stars
  • Speed
    3.8 stars
  • Reliability
    3.6 stars

Based on 100
customer ratings for
Gigaclear
since 2020-09-02


See 43 reviews

£19.00 first 24 months

£228 first year cost

Go to site
2
Plusnet

Plusnet

Based on 3105
customer ratings for Plusnet since 2020-12-01


See 3478 reviews

3.3 stars
3.5 stars
3 stars
3.2 stars
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars
£18.95 first 12 months

£227 first year cost

Go to site
  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 3105
customer ratings for
Plusnet
since 2020-12-01


See 3478 reviews

£18.95 first 12 months

£227 first year cost

Go to site
3
Hyperoptic

Hyperoptic

Based on 100
customer ratings for Hyperoptic since 2020-11-30


See 222 reviews

3.2 stars
3.2 stars
3.5 stars
3.2 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3.5 stars
  • Reliability
    3.2 stars
£18.99 first 12 months

£238 first year cost

£9.99 upfront cost

Go to site
  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3.5 stars
  • Reliability
    3.2 stars

Based on 100
customer ratings for
Hyperoptic
since 2020-11-30


See 222 reviews

£18.99 first 12 months

£238 first year cost

£9.99 upfront cost

Go to site
4
BT

BT

Based on 5214
customer ratings for BT since 2020-12-01


See 3192 reviews

3.1 stars
3.1 stars
2.9 stars
3 stars
  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3 stars
Free first 3 months

£252 first year cost

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  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3 stars

Based on 5214
customer ratings for
BT
since 2020-12-01


See 3192 reviews

Free first 3 months

£252 first year cost

Go to site
5
EE

EE

Based on 1058
customer ratings for EE since 2020-12-01


See 1540 reviews

3.2 stars
3.5 stars
2.8 stars
3 stars
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars
£22.00 first 24 months

£264 first year cost

Go to site
  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 1058
customer ratings for
EE
since 2020-12-01


See 1540 reviews

£22.00 first 24 months

£264 first year cost

Go to site
6
Virgin Media

Virgin Media

Based on 4865
customer ratings for Virgin Media since 2020-12-01


See 4013 reviews

3 stars
2.8 stars
3.1 stars
2.9 stars
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars
£24.00 first 18 months

£288 first year cost

No upfront cost online

Go to site
  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 4865
customer ratings for
Virgin Media
since 2020-12-01


See 4013 reviews

£24.00 first 18 months

£288 first year cost

No upfront cost online

Go to site
7
TalkTalk: For Everyone

TalkTalk

Based on 3214
customer ratings for TalkTalk since 2020-12-01


See 6304 reviews

2.8 stars
2.7 stars
2.7 stars
2.8 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars
£20.00 first 18 months

£240 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 3214
customer ratings for
TalkTalk
since 2020-12-01


See 6304 reviews

£20.00 first 18 months

£240 first year cost

No upfront cost online

Go to site
8
Vodafone

Vodafone

Based on 1108
customer ratings for Vodafone since 2020-12-01


See 1093 reviews

2.8 stars
2.9 stars
2.7 stars
2.8 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars
£19.49 per month

£234 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 1108
customer ratings for
Vodafone
since 2020-12-01


See 1093 reviews

£19.49 per month

£234 first year cost

No upfront cost online

Go to site
9
Sky

Sky

Based on 5123
customer ratings for Sky since 2020-12-01


See 1988 reviews

2.9 stars
3.1 stars
2.6 stars
2.7 stars
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
£25.00 first 18 months

£300 first year cost

No upfront cost online

Go to site
  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 5123
customer ratings for
Sky
since 2020-12-01


See 1988 reviews

£25.00 first 18 months

£300 first year cost

No upfront cost online

Go to site
10
NOW Broadband

NOW Broadband

Based on 484
customer ratings for NOW Broadband since 2020-12-01


See 345 reviews

2.8 stars
3 stars
2.5 stars
2.7 stars
  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 484
customer ratings for
NOW Broadband
since 2020-12-01


See 345 reviews

£18.00 first 12 months

£221 first year cost

£5.00 upfront cost

Go to site
11
John Lewis Broadband

John Lewis Broadband

Based on 195
customer ratings for John Lewis Broadband since 2020-12-01


See 772 reviews

2.5 stars
2.8 stars
2.2 stars
2.4 stars
  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars
£24.00 first 12 months

£288 first year cost

Go to site
  • Satisfaction
    2.5 stars
  • Customer Service
    2.8 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars

Based on 195
customer ratings for
John Lewis Broadband
since 2020-12-01


See 772 reviews

£24.00 first 12 months

£288 first year cost

Go to site
12
Onestream

Onestream

Based on 154
customer ratings for Onestream since 2020-12-11


See 134 reviews

2.1 stars
2.2 stars
2.4 stars
2.3 stars
  • Satisfaction
    2.1 stars
  • Customer Service
    2.2 stars
  • Speed
    2.4 stars
  • Reliability
    2.3 stars
£19.95 per month

£239 first year cost

Go to site
  • Satisfaction
    2.1 stars
  • Customer Service
    2.2 stars
  • Speed
    2.4 stars
  • Reliability
    2.3 stars

Based on 154
customer ratings for
Onestream
since 2020-12-11


See 134 reviews

£19.95 per month

£239 first year cost

Go to site
13
Shell Energy Broadband

Shell Energy

Based on 391
customer ratings for Shell Energy since 2020-12-01


See 536 reviews

2 stars
2.2 stars
2.1 stars
2.1 stars
  • Satisfaction
    2 stars
  • Customer Service
    2.2 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars
£15.99 first 18 months

£192 first year cost

Go to site
  • Satisfaction
    2 stars
  • Customer Service
    2.2 stars
  • Speed
    2.1 stars
  • Reliability
    2.1 stars

Based on 391
customer ratings for
Shell Energy
since 2020-12-01


See 536 reviews

£15.99 first 18 months

£192 first year cost

Go to site
14
italk

italk

Based on 100
customer ratings for italk since 2019-07-29


See 58 reviews

2 stars
2.1 stars
1.8 stars
1.8 stars
  • Satisfaction
    2 stars
  • Customer Service
    2.1 stars
  • Speed
    1.8 stars
  • Reliability
    1.8 stars
£21.99 per month

£274 first year cost

£9.95 upfront cost

Go to site
  • Satisfaction
    2 stars
  • Customer Service
    2.1 stars
  • Speed
    1.8 stars
  • Reliability
    1.8 stars

Based on 100
customer ratings for
italk
since 2019-07-29


See 58 reviews

£21.99 per month

£274 first year cost

£9.95 upfront cost

Go to site

Recent ratings are derived from either the last 12 months or the last 100 customer ratings, whichever is largest. Show all time ratings.