303 Customer Reviews over 8 pages
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- Location
- Warwickshire
- Reviewing
- Utility Warehouse
- Date
- 2017-10-15
- Comments
-
Awful. Avoid at all costs. If there was a zero rating I'd have used it, hence 1 star
- Location
-
- Location
- Warwickshire
- Reviewing
- Utility Warehouse
- Date
- 2021-08-20
- Comments
-
Awful company harassing me for money which I do not owe threatening me causing my anxiety to worsen I have lost my job they need to leave me alone
- Location
-
- Location
- WATFORD
- Reviewing
- Utility Warehouse
- Date
- 2021-08-20
- Comments
-
Join UW on 30th March 2021 and broadband and phone start giving problems From April 2021, 5 months now still not solve the problems don't go to UW
- Location
-
- Location
- west yorkshire
- Reviewing
- Utility Warehouse
- Date
- 2019-10-08
- Comments
-
I've been with uw since 2014 and considered them a good company. However our internet is truly shocking, the mobile is expensive and I've just switched our energy as even Double Gold we were paying a high price for electricity especially. I'm a former distributor and cannot recommend them to any of my customers any more.
- Location
-
- Location
- weston super mare
- Reviewing
- Utility Warehouse
- Date
- 2019-08-28
- Comments
-
Broadband problems for months since I switched from BT. Three new routers and two visits from Open Reach and Utility Warehouse are still saying it's not their equipment that's at fault. I've spent days on the 'phone going over and over the same solutions and nothing has worked. I'm buying my own router and will be saying Goodbye to Utility Warehouse
- Location
-
- Location
- Weymouth
- Reviewing
- Utility Warehouse
- Date
- 2014-10-27
- Comments
-
Really good, always English call centre. Bit more expensive though + on the outset they said it would be anytime calls - 2 months into the contract they withdrew this offer and said we would have to pay compensation if we left. Cant fault the rest of the package though - just not as cheap as they make out.
- Location
-
- Location
- Whitstable
- Reviewing
- Utility Warehouse
- Date
- 2017-10-17
- Comments
-
We move from BT to Utility Warehouse and we couldn't be happier. Moving from BT's constant rebooting till I suffered repetitive strain injury on my finger.... to UW where I have never, not once, had to reboot. The supply is constant and true. The best broadband decision we've made. FANTASTIC.
- Location
-
- Location
- Whittington
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Very good customer service. Competitive gas and electric costs. Don't feel we could get better service with any other service provider.
- Location
-
- Location
- Winchester
- Reviewing
- Utility Warehouse
- Date
- 2018-02-18
- Comments
-
I haven't had a great experience with this provider. The wifi is at times terrible and doesn't help as I run a home office. The lights on the box are constantly flashing. I'm not satisfied.
- Location
-
- Location
- Winslow Bucks
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
-
Brlliant Company been with them for many years they are excellent with Gas Electricity Broad Band and Free Land Line
- Location
-
- Location
- Wirral
- Reviewing
- Utility Warehouse
- Date
- 2023-05-22
- Comments
-
Rubbish broadband, keeps dropping out and slow. Can't wait to finish contract.
- Location
-
- Location
- Wisbech
- Reviewing
- Utility Warehouse
- Date
- 2018-06-27
- Comments
-
I only found one of the customer service people friendly and helpful. The rest of them talk over you while you try to explan the issue and get you trying the same thing over and over even though it' not working. Then they lie to you.
What they *won't* tells you is that they use talktalk for the broadband. I deliv=berately didn't want to go with talktalk because they are dreadful. When I brought it up with a member os staff, they said "well you should have asked". So hands up how many people go to a new ISP and say "are you using talktalk"?
Then one told me that if I didn't have a landline phone connected, the internet wouldn't work. WTF????
- Location
-
- Location
- Wisbech
- Reviewing
- Utility Warehouse
- Date
- 2017-12-13
- Comments
-
they lie by omission. I had problems with talk talk so I left them within the cooling off period. I signed up with Utility warehouse and nowhere did they mention that they in fact simply resold talktalk packages. I'm still with talktalk!!!!
I am furious. This is mis-selling and I am about to take this further legally.
- Location
-
- Location
- WN7
- Reviewing
- Utility Warehouse
- Date
- 2015-08-31
- Comments
-
I used to be with TalkTalk and that was good. I changed because I thought it was a better deal. I know it's early days, but I expected more from them. I run a desk top and a lap top, the desk top was ok, but the laptop was very slow. Whereas with TalkTalk, it was as fast as the desktop. I may have shot myself in the foot.
- Location
-
- Location
- Woburn Sands
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Don't know if it is my geographic area but find broadband slow. Service from UW always excellent if I need assistance.
- Location
-
- Location
- Woking
- Reviewing
- Utility Warehouse
- Date
- 2017-04-16
- Comments
-
It doesn't help if broadband is lost at the weekend that customer service is closed. Broadband does not always fail during business hours. Not impressed.
- Location
-
- Location
- Worcester
- Reviewing
- Utility Warehouse
- Date
- 2018-06-14
- Comments
-
Terrible. Hardly any broadband. Constantly drops out. Just received new router and hardly made a difference. Locked into a contract and the monthly charges for telephone ridiculous. Think it will be cheaper to leave and pay stupid amount of money for leaving provider! Not impressive at all!
- Location
-
- Location
- Worthing
- Reviewing
- Utility Warehouse
- Date
- 2017-03-30
- Comments
-
Very good service. Speeds fine to work from home. Any problems sorted quickly and efficiently.
- Location
-
- Location
- Worthing, West Sussex
- Reviewing
- Utility Warehouse
- Date
- 2020-09-11
- Comments
-
I have been a UW member since 2004. I am very pleased with all I get. I have landline, broadband and utilities all together.
Landline. Just works. Broadband, I'm on a "Fibre to the cabinet" connection and no matter who you buy from the physical infrastructure, the actual wires, will be identical. The router they supplied was cheap, but I have replaced it with something better. I have never lost connection, I get 60 down 20 up. Good enough for 2 PC's and a tablet at the same time and to not notice any slowdown. Pings are just 14ms average. Pure fibre to the house would be faster, but thats not available locally and hell, this is enough for us.
Gas and power come down the same pipes as anyone else too. The only difference is the price, and I haven't been able to find a lower COMBINATION of phone, broadband, gas and power.
- Location
-
- Location
- Wrexham
- Reviewing
- Utility Warehouse
- Date
- 2022-06-12
- Comments
-
So from the start the WiFi connection has been shocking slow speeds the lot. Phoned up and we ended up going for a higher per month price in order to get a better router as they stated there was nothing wrong with the connection so money spent at still as bad absoulty awful router is at the bottom of the stairs in a standard 3 bed council house and I can't get a decent connect in the half the router is in the other half of the house keeps cutting in and out all the time upstairs I don't connect at all
- Location
-
- Location
- Wrexham
- Reviewing
- Utility Warehouse
- Date
- 2017-05-19
- Comments
-
Broadband speed slower than neighbours. Have had one or two breakdowns in broadband but very satisfied with customer service.
- Location
-
- Location
- Yeovil
- Reviewing
- Utility Warehouse
- Date
- 2019-04-18
- Location
-
- Location
- york
- Reviewing
- Utility Warehouse
- Date
- 2017-02-17
- Comments
-
not working very well
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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