303 Customer Reviews over 8 pages
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- Location
- Herts
- Reviewing
- Utility Warehouse
- Date
- 2018-06-23
- Comments
-
Utility warehouse is the slowest most unreliable internet broadband I’ve ever come across. It’s is unable to even let you play a game without you glitching or lagging. Would definitely not recommend this awful service.
- Location
-
- Location
- Hoddesdon
- Reviewing
- Utility Warehouse
- Date
- 2017-11-01
- Comments
-
Worst broadband provider I have ever been with. Constant lag when streaming, picture quality poor when streaming unreliable source of service to depend on especially if you rely on internet. EVEN WORSE FOR GAMING. When I was with sky a a 2.33 GB download would take between 5-10 minutes sometimes less than that. I'm now looking at a 2-3 hour time period for that same download. With an average download speed of 4.096 KB per second although that is constantly altering. If i wanted to do and update for anything above 20 GB I'm looking at a 2-3 day wait which is completely unacceptable. I left for a cheaper deal and thought that they might be some differences in downloading speed but didn't think it would be this bad. Also the deal hasn't turned out to be cheaper at all if anything I'm paying more for a worse service. When speaking to the customer service team they blamed it on the area that I lived in. DON'T BELIEVE ANY POSITIVE REVIEWS, if you are thinking it's to good to be true you are 1000% right. BIGGEST MISTAKE OF MY LIFE, don't let it be yours.
- Location
-
- Location
- Horley
- Reviewing
- Utility Warehouse
- Date
- 2018-06-27
- Comments
-
Based on the below reviews you would think that Utility Warehouse is a poor service. Well I can say that they are fantastic. When I was with Sky on the top broadband, all I got was drop connections as complaints from the family. Since we have switched with them, the change over perfect and I chose their middle broadband with a free standard router. Two of the family work from home all day on the internet,there is no break in sercvice ad we meet our deadlines. In the evenings we have 5 smartphones,2 smart tv's,plus one on chrome and 3 tablets all working great with the router and 3 tplinks. The customer service is fantastic and always eager to resovlve issues efficiently. I can understand why Which has voted Utility Warehouse in March 2018, best broadband of the year. Are we saying that an independent review has got it all wrong? I don't think so, I for one am more than happy and have definitely save a lot of money. Thank you Utility Warehouse.
- Location
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- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2019-01-20
- Comments
-
IF YOU ARE READING THE CUSTOMER REVIEWS ON THIS SITE LET ME SAVE YOU A LOT OF TIME. THE OVERWHELMING MAJORITY OF REVIEWS REVEAL AN APPALLING RECORD OF TRULY BAD SERVICE. What is needed now is an expert guide on how to quit Utility Warehouse and avoid any severance penalties or fees. Will some legal expert please provide this?
OFCOM should step in and investigate this company - it is disgraceful.
- Location
-
- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
-
I have been very satisfied with your service up to now but am not happy regarding the no paper accounts. I have always been keen to check those each month. Sorry you no longer send them.
- Location
-
- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2018-12-12
- Comments
-
For some unknown reason my broadband speed crashes most nights after about 11.30 at night. This is a consistent phenomenon. Utility Warehouse are singularly un-helpful.
- Location
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- Location
- Huddersfield
- Reviewing
- Utility Warehouse
- Date
- 2019-04-26
- Comments
-
I have been very satisfied with UW. I have everything in my package except the budget card. When I have had a problem it has been dealt with promptly and in a friendly manner. For elderly people it is if you can afford to pay slightly more for the convenience of everything being under one number. Plus the big bonus is that they are in this country and not India. Convenience and peace of mind some times costs that little bit more. Finally when your family are left to wind up your affairs it’s only one number to ring. Satisfied customer no chasing around every year for new deals.
- Location
-
- Location
- Hull
- Reviewing
- Utility Warehouse
- Date
- 2018-10-09
- Comments
-
Not sure how they get away with this. Ive considered logging speeds over the period of a month or so to try and sue them for scamming but its too risky.
Utility warehouse are clearly paying handsomely for good reviews on some of the bigger review websites, where they rank close to the top 3. Dont trust any of this. The closest i found to non biased reviews is here, although i dont understand any review above 1 star.
That router was made for a school project im sure.
- Location
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- Location
- Hythe, Kent
- Reviewing
- Utility Warehouse
- Date
- 2018-06-12
- Comments
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Well, it seems i'm not alone with the terrible broadband i receive from Futility Warehouse. Six months now, of internet dropping and background static on the landline. Every time i call them its the same conversation. Reset your router, try another handset, we'll send you a new microfilter. I'm sure you are all familiar with it by now. Then, when i say i'm going to another broadband supplier, they hit me with the threat of an £84.00 charge because i signed up for the Gold package. More like old, because that's the service i'm getting, like the bad old days of dial up! Well you know what, hit me with it, because i'm gone. Worst ever!!
- Location
-
- Location
- Inverness
- Reviewing
- Utility Warehouse
- Date
- 2020-02-19
- Comments
-
My elderly parents in law were with Utility Warehouse for almost 22 years before they switched to another internet provider at Christmas to halve their bill.
Since then they received a bill for GBP100 for switching away. Apparently they were in a contract and that's their punishment for breaking it.
My mother in law has queried this charge and asked that it be waived given that they have been such long-standing customers since 2002, but they have been told they must pay it.
What a disappointing way to reward such loyal customer service.
- Location
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- Location
- Inverness
- Reviewing
- Utility Warehouse
- Date
- 2021-03-23
- Comments
-
very slow broadband and often drops out. seem unable to sort the issue despite many phone calls. Totally uninterested and they are very frustrating to deal with. Avoid at all costs
- Location
-
- Location
- Irby Wirral
- Reviewing
- Utility Warehouse
- Date
- 2018-01-31
- Comments
-
I have been with Utility Warehouse since 2011,i thought they were good in the first 4 years but the last 2 years they have been rubbish,my monthly bills would average around £26 for homephone and broadband then they went up to £32 and on one month they hit £52 I am only a moderate user and I have long waits to get through on phone and they keep changing there contact phone number,so I e'mailed them and it takes them over a week to reply,i was put on a cheaper line rental and they gave me credit on my next bill proving they had overcharged me,check out this company,they have a lavish state of the art office in London,they regularly treat there staff to lavish parties and give fancy cars away in incentives to staff to enrol sucker customers like me,AVOID,they will drain your bank account,there rip off merchants.
- Location
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- Location
- Isle of Wight
- Reviewing
- Utility Warehouse
- Date
- 2021-01-26
- Comments
-
Appalling speeds - today getting 3.61 download. Always on and off. Unreliable in the extreme. Keep trying to get me to upgrade, promised 11 mbps at present, as I say getting 3.61. 4 years of poor service. No problems with distance from router, not a high traffic area. Despite security settings on router, lots of people piggybacking. Change router reluctantly if I pester them.
- Location
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- Location
- Isle of Wight
- Reviewing
- Utility Warehouse
- Date
- 2023-09-21
- Comments
-
Terrible service. Have now been without phone line and internet for 4 weeks. We are pensioners with health problems but despite complaints have received no updates or action. Have now missed a appointment with a consultant neurologist. Our heating is controlled by internet so have no heating. Cannot print anything. Asked for unlimited data for mobile phone whilst without internet and they have the audacity to be charging us extra for that. The stress and worry for us is unacceptable.
- Location
-
- Location
- Jones
- Reviewing
- Utility Warehouse
- Date
- 2017-05-28
- Comments
-
Very poor customer satisfaction regarding broadband speed and making OpenReachBT step up their rollout of Fibre to premises.
- Location
-
- Location
- Kenley
- Reviewing
- Utility Warehouse
- Date
- 2019-01-22
- Comments
-
I've been most unsatisfied with Utilities Warehouse. Our energy bills doubled after having a smart meter fitted with no explaination as to why there was such an increase and the reliability of our broadband was shocking so we had to change provider and Utilities Warehouse are still trying to get more money out of us for cancelling the service. Shocking.
- Location
-
- Location
- Kent
- Reviewing
- Utility Warehouse
- Date
- 2017-03-28
- Comments
-
Useless customer service. Painfully slow to get anything sorted out. Seems it's still the 1970's with this company. Avoid!
- Location
-
- Location
- Kent
- Reviewing
- Utility Warehouse
- Date
- 2020-05-29
- Comments
-
I wish to express my disappointment at your company's behaviour and unprofessionalism ever since COVID19.
As a vulnerable female, and single mother, your company made so many mistakes, promises that were completely misleading and took a large sum payment from my account in full knowledge that you failed to support me as a customer during these unfortunate times.
The government in March 2020,thanked energy providers for keeping services running, supporting the national need to stay at home, but I have say with hugh regret that after being a loyal customer of utility wear house for over 15 year, at my hour of need, you failed me.
Today Utility Warehouse took a huge amount of over £450, leaving me unable to pay direct debits, despite making promises that I was a fixed payment plan on the 1st April of £150, when given a meter reading, in full knowledge that I I have been working from home for the last 8 weeks, advised that I had used more energy than expected and so had pay additional charges, in full knowledge that I have always paid over £200 per month for last 10 years.
Now I have no
funds to pay towards direct debit due on the 30th May and have been charged by my bank for defaults.
I will be reporting your behaviour to the energy complaints ombudsmen and will send out a message to consumers never to contract with Utility Warehouse as you are unashamedly unprecedentedly unprofessional.
- Location
-
- Location
- Kettering
- Reviewing
- Utility Warehouse
- Date
- 2018-04-18
- Comments
-
Been there customer as home user for couple of years. I've just rang them to ask to move my services from old address to the new address, been told about £30 connection charges, £20 moving charges and new contract for 18 months - this is non acceptable ! - would accept £30 and keep current contract, when asked to cancel all the services (landline & broadband) been told about £180 cancellation fee - this is just ridiculous, this is how they rob their customers
- Location
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- Location
- Kettering Area
- Reviewing
- Utility Warehouse
- Date
- 2018-11-13
- Location
-
- Location
- Kettering Northants
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
-
Well pleased with your service you provide on all subjects
- Location
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- Location
- Kings Lynn
- Reviewing
- Utility Warehouse
- Date
- 2019-08-18
- Comments
-
After having some technical issues with my internet provider,like the first time with out internet for about a week and no phone too,the second time with phone again and the internet speed very low,again for another week,this all in the first 7 months of contract the last thing I wanted is to renew my contract. Now I m moving address so I phone them to transferred my internet into the new address, when things here getting to the end this lady told on the phone that my contract would start again on the transferring date so I said that I was expecting a fee for this but not a renewal, so I told that I would thing about it and would phone her back on the next day to tell her my decision and she said that I had to make a decision straight away or she cut me off, I just said ok do what you like and turned the phone down on her. My question is it legal that your internet provider on a moving address situation demands a renewal even when you not satisfied with the service? Because during those two weeks of having technical issue they got compensation from open reach and me as a customer with out service got nothing. Who defends the customers when they been abused? Please advise
- Location
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- Location
- Kirkcudbright SW Scotland
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Recent problem at the exchange dealt with speedily and super efficiently. Good follow up.
I would recommend this wholeheartedly.
Such a relief to avoid BT
- Location
-
- Location
- KNUTSFORD
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
EXCELLENT
- Location
-
- Location
- KNUTSFORD
- Reviewing
- Utility Warehouse
- Date
- 2017-07-20
- Comments
-
very satisfied customer
- Location
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- Location
- Lancaster
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Quick to respond on telephone no waiting for service, very helpful if you have a problem
- Location
-
- Location
- Launceston
- Reviewing
- Utility Warehouse
- Date
- 2018-06-09
- Comments
-
Broadband speed to building is 8mb but numerous tests show router only provides 2mb max. Shocking performance, constantly crashing.
- Location
-
- Location
- leamington spa
- Reviewing
- Utility Warehouse
- Date
- 2017-02-05
- Comments
-
Started off ok with broadband speed and it has been so slow now for a long time and the answer is always going through the same process of switching off this that and the other made no difference and we now have a speed of 0.59 which is ridiculous, never had a problem with Zen and their speed was always good. We live in a town with good speeds! Need to move now.
- Location
-
- Location
- leeds
- Reviewing
- Utility Warehouse
- Date
- 2018-12-20
- Location
-
- Location
- Leeds
- Reviewing
- Utility Warehouse
- Date
- 2020-01-30
- Comments
-
AVOID!!!!!!
They promise you the heavens, but you get nothing but sluggish and horrible service. If you did decide to leave them, even at the end of your contract they threaten you wil all sort of charges the latest recieved is see below.
Please return your wireless router
As you haven't returned the previous wireless router we sent you yet, we thought we'd drop you a little reminder. Don't forget, we apply a charge for any unreturned equipment. We don't want to have to do that, so please send it back today.
- Location
-
- Location
- Leeds
- Reviewing
- Utility Warehouse
- Date
- 2017-08-17
- Comments
-
if you switch to this company you will regret. I was with Virgin media and now the reception is very very poor with Utility Warehouse, and bear in my mind the router is conected to a phone line and you definitely won't have the same performance as a Virgin. Do not get iluded!
- Location
-
- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2023-12-16
- Comments
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Do not buy from this godawful broadband provider, We called them up countless times so they can hopefully fix the slow internet issue but as of right now the internet is still awful. They advised replacing the wifi box however its still terrible. They will throttle your internet connection too, stay far away from this terrible brand.
- Location
-
- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
- Location
-
- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
I had a number of issues I needed support with. The support and the quality of the support I received was excellent thank you. And the problem/s were resolved. A great service as ever!
Sorry about incorrect email!
- Location
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- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2019-03-16
- Comments
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I'm on standard broadband which is averaging about 4-6mbps for ethernet, quite normal for ADSL connections, however on wifi the broadbands atrocious.The speed In the mornings is usually under 1mbps and 2 in the afternoon. The wifi can go down at any given moment. On the rare good days I get 4-5mbps. There are better options out there for broadband.
- Location
-
- Location
- Leigh
- Reviewing
- Utility Warehouse
- Date
- 2018-02-28
- Comments
-
This has got to be the worst broadband ever. Cannot stream anything with it out it buffering constantly.
- Location
-
- Location
- Lincoln
- Reviewing
- Utility Warehouse
- Date
- 2017-04-17
- Comments
-
Acceptable level of connectivity for my particular usage.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Utility Warehouse
- Date
- 2018-05-27
- Comments
-
Bloody rubbish. Slow speed, drops out, customer service is a joke as no one seems to know their arse from their elbow. Stuck in an 18 month contract unless I pay an extortionate exit fee. Avoid at all costs!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Utility Warehouse
- Date
- 2019-01-17
- Comments
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I couldn’t be happier; excellent speeds (often faster than advertised) on fibre broadband and never any problems with it. I can’t speak highly enough.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Utility Warehouse
- Date
- 2018-10-09
- Comments
-
I must say, all the 1 star reviews are very accurate. The 5 star reviews are obviously fake and come from their PR teams.
Took me 10 minutes to do this review because that useless piece of sh%t router dropped out again. Consistent drop outs all day every day roughly 10 minutes apart. Its laughable really.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.