303 Customer Reviews over 8 pages
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- Location
- Northill
- Reviewing
- Utility Warehouse
- Date
- 2018-11-14
- Comments
-
Utility warehouse, are not at all interested in trying to improve my broadband service. Indeed they have advised my to go elsewhere. I have complained to the ombudsman who ordered them to pay compensation, but my broadband is worse now that it has ever been.
- Location
-
- Location
- Norwich
- Reviewing
- Utility Warehouse
- Date
- 2018-10-22
- Comments
-
We changed to UW a 3 months ago from Virgin. There is no comparison. UW broadband is much more stable with lower ping rate.I can't understand the bad reviews. We have there mid range router as we stream and game a lot. So much better than virgin which was fast when it worked but would drop out to nothing several times an hour.
- Location
-
- Location
- Norwich
- Reviewing
- Utility Warehouse
- Date
- 2021-06-14
- Comments
-
The internet is decent , however this is the most expensive internet I've ever had in this area . I only went with utility warehouse to test it out as it sounded good with the other packages . But this is just a joke/scam price wise . Avoid !
- Location
-
- Location
- Nottingham
- Reviewing
- Utility Warehouse
- Date
- 2020-04-27
- Comments
-
Great company had a issue to start but resolved really quick, great customer service
- Location
-
- Location
- Nottingham.
- Reviewing
- Utility Warehouse
- Date
- 2023-07-04
- Comments
-
Very unreliable broadband.Drops aleast once somtimes twice aday.Was with EE should never have left them.Would I recommend u>w broadband that a emphatic NO
- Location
-
- Location
- Nottinghamshire
- Reviewing
- Utility Warehouse
- Date
- 2023-03-27
- Comments
-
Broadband reliability is absolutely shocking and annoyingly tied in for 18 month.
- Location
-
- Location
- nw london
- Reviewing
- Utility Warehouse
- Date
- 2023-03-16
- Comments
-
The worst broadband i have had so far...loses connection.....upload and download are slow alot of the time, never near whats been quoted.
- Location
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- Location
- Oswaldtwistle
- Reviewing
- Utility Warehouse
- Date
- 2020-02-15
- Comments
-
Utility Warehouse have gone down hill fast in my estimation.
We have been with them 18 months now and after such a terrible service in all areas.
The energy and broadband deal we took out we had to take a SIM card at £10 per month to reduce the overall package we have never used this at a cost of £180
We was £40 in credit over a year in Gas and they insisted they reduce the direct debit by 7p a month (yes 7p)
We was £32 in debt with the electric and they increased this by £10 per month.
This was The most craziest thing you could think of.one could compensate The other and still leave us in credit.
They was not prepared to do this ?????
Our gas monthly charge was reduced by 7p and electricity increased by £10 per month.
I think these people need educating in mathematics.
The broadband WiFi has been terrible we have had to buy boosters upstairs.
We have now decided to move as our 18 month contract is up with UW.
They are demanding £102 for the so called FREE light bulbs which was on offer with UW if you took out Broadband and energy on a 18 month contract, they say the light bulbs are not FREE and you have to keep the contract for 2 years ??? This is another big con as the LED bulbs are rubbish I have replaced 9 over the last 12 months.
We definitely will not use UW ever again and definitely will not be recommending a friend to this company as they could become a enemy.
- Location
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- Location
- Oxford
- Reviewing
- Utility Warehouse
- Date
- 2019-06-05
- Comments
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Been with them since February and I've not had many problems but the ones I've had have been rectified quickly. Going over these reviews all I can say is wow what a load of crap!!!
I used the cash back card accordingly and not only did I zero out my current bill but I am in credit for next month. The free yes free lightbulbs are worth it when one blows I'll get a new one with no charge.
The gourmet society card is worth £80 and to be given that as a bonus also confirms the rubbish articles on here.
Oh yeah not only that I've referred 23 people and I've received £460 in shopping vouchers for my referrals.
If you have any brain functions other than a soggy biscuit and work your savings in the right way you'll not only save money but have a more reliable service.
I'll admit the internet speed isn't as fast as virgin or bt direct but for the house holds needs it runs an xbox one, ps4, PC, laptop, sky q box hard wired while also running 4 phones, iPad air, galaxy tablet, 2 kindles and 4 smart TVs wireless!
So as you can see I'm happy with the service I get. And I'd recommend that if you see a sales representative for this company go and ask them this "so how much can you save me?"
I was being cocky when I asked that question and the response after the appointment was not only was I saving £63 a month £756 a year but I'd be getting lots of bonuses as I messaged above.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Utility Warehouse
- Date
- 2021-03-01
- Comments
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In almost 3 years, I have never had any issues and we regularly have 8-10 devices on the broadband at any given time. I highly recommend Utility Warehouse for all my home services.
- Location
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- Location
- Oxfordshire
- Reviewing
- Utility Warehouse
- Date
- 2021-01-04
- Comments
-
The absolute worse, buck passing, overcharging, lack of customer service bunch, I have ever had the displeasure to deal with. They are downright dishonest. They still owe us money to this day. Steer well clear
- Location
-
- Location
- Paignton
- Reviewing
- Utility Warehouse
- Date
- 2019-05-14
- Comments
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Slow as anything. I rely on internet speed for work, at the moment I have had to use my phone hotspot to use the internet. Absolutely shameful. Avoid like the plague.
- Location
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- Location
- Pendle lancs
- Reviewing
- Utility Warehouse
- Date
- 2018-09-22
- Comments
-
Ok where broadband was but exp keen on vat bussi where other companys dont pay 150p paper bill 2pounds caller display mobile 11 pounds month 50 pounds in total per monthpester you to ave light bulbs dident want them say last life time lol 6 went first six months made in china lol gas electric lot more exp so gone back to edf overhall dont go with these london base ferm ok for rich down there but this is lancashire lol all bad exept virgin ideal them
- Location
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- Location
- Pinner,London
- Reviewing
- Utility Warehouse
- Date
- 2018-06-10
- Comments
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Sadly I am two months into Utility Warehouse broadband subscription and feeling imprisoned in a network that barely works.Stuck for the next one year with a very unreliable internet.Misled by the reps who told me I wouldn’t pay a cancellation charge if I only give a months notice.Which was totally false when they were trying to sell their package.I run an online Masters program and can’t get through a lecture without protracted interruption,neither can I take my online exams without much worry the connection would break.
Can’t cancel because of the huge cost of cancellation.They get their money monthly and we get extremely poor service.
This is cheating.
Please avoid this provider at all cost!!!
- Location
-
- Location
- plymouth
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
-
Everything is fine
- Location
-
- Location
- PLYMOUTH
- Reviewing
- Utility Warehouse
- Date
- 2020-10-14
- Comments
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So UW were supposed to cancel my NowTV when I switched, they didn't, so i ended up getting billed for £100 by NowTV and UW won't take responsibility.
The UW charged me £90 for a secon router they claim i have, which i dont.
The internet didnt work for the first 2 weeks so I was supposed to be getting a £50 credit, they didnt do that either
Currently been on hold for an hour, phone rings twice then its back to hold music.
Unreal. First bill was £240 instead of the £120ish agreed.
Why can no company seem to just honour their word and do exactly what you pay them for, is it that hard?
- Location
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- Location
- Portsmouth
- Reviewing
- Utility Warehouse
- Date
- 2018-03-29
- Comments
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I have been with Utility Warehouse for almost 2 years now and have all the services with them since the first day. Despite giving 2-3 meter readings a month they still estimate in every bill. I called them to ask for a smart meter and they sent me a so called company which came, looked around for a few minutes and then they said they don't have the proper tools for the installation...this was booked with 2 weeks in advance so they could have brought everything. I should have charged them a fee for making me take half day off from work cause they charge you a £50 fee if you make them come for nothing right?
At the beggining I bought 2 samsung s7 and did this over the phone, gold and black, when I picked the package only the gold one was in the box. I called them and they said like nothing happened yes because you only been with us for 3 months you can only take one as for the second one you will have to pay a deposit...when I made the contract over the phone we did it for 2 devices 2 monthly tarrifs and they haven't said anything about the deposit...
The serious problem started after 3-4 months with the internet. I have tried everything with customer service, changing the router trying different settings and the internet was very very slow not even 1mb. Within the last few months is just not working for good hours despite resets to the router and while at home I need to stay on data mobile.
I have sent them an ultimatum email at the end of march and I've been contacted yesterday(28 april) by somebody which she didn't even read my email and what was the reason of me leaving them and she asked me if I want to have more data on mobile:). I explained again what is the problem and she offered me to upgrade to ultra broadband for a few pounds more a month and I said yes whatever but then she said I will start a new contract for 18 months:) really? For what? The service? What service? Switching something from the computer??? No way...So I am accepting to stay with them I also accept to pay more and they want a new contract???? Yes I am happy to pay the mobiles contracts as they gave me a device of £600 but not for internet...
I am sorry but this is my opinion and I really can't wait to change them and be done!
There are more things to complain about but I spent already too much form my data mobile (wifi is still not working) for them. I do this mostly for the people who are looking to see the opinions anyway.
- Location
-
- Location
- portsunlight wirral
- Reviewing
- Utility Warehouse
- Date
- 2019-09-04
- Comments
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the only thing I can say they are the most greedy company I have ever dealt with don't go near them also the most dearest wifi per month
- Location
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- Location
- Puddletown
- Reviewing
- Utility Warehouse
- Date
- 2019-05-07
- Comments
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We were told we would get up to 80mb download speed. Well not quite there but getting a constant 75mb. Very happy with that. Only lost broadband for 12 hours during the change over. Very happy with the hole package
- Location
-
- Location
- Rct
- Reviewing
- Utility Warehouse
- Date
- 2023-08-16
- Comments
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If I could give it 0 I would . Appalling broadband . Worse I've encountered. We can't even get on normal channels through sky . So we are having to use our firestick to watch some telly . But even all the channels on there are not working . Got fed up of reporting it and they say its fine . Can't wait for contract to end .
- Location
-
- Location
- Reading
- Reviewing
- Utility Warehouse
- Date
- 2018-03-06
- Comments
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I am going insane trying to get decent broadband from Utility Warehouse. Do not use them. I think my only option is to leave them but they want a silly amount of money to do that. Feel totally ripped off.
- Location
-
- Location
- Reading
- Reviewing
- Utility Warehouse
- Date
- 2016-12-29
- Comments
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Connection is rubbish. I cannot even do the speed test because it times out. Waste of money. I am leaving this as soon as possible. Anyone reading this I suggest NEVER join this company. Absolute Scam!
- Location
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- Location
- rhyl
- Reviewing
- Utility Warehouse
- Date
- 2017-05-01
- Comments
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Internet kept cutting out almost immediately after transfering from bt
After 5 visits from bt engineers who each could not locate the problem i decided to cancel service.. the staff at UW all blamed bt and after each visit said problem was fixed..they are possibly the worst company i have ever dealt with..DONT GO WITH UTILITY WAREHOUSE
- Location
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- Location
- Romford
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
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I recently joined this company on a recommedation and having read the reviews posted previous I can honestly say, I would think they are describing a different company. No issues whatsoever and even if I do, I have the details of a personal rep (The person who signed me up) who has said that he can assist should I need it, what other company gives you that. I guess its each to there own but for me its so far so good. I have recommended this company myself and as a resutl received a thank you from the company in the form of vouchers. So thumbs up for me
- Location
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- Location
- Salford Uk
- Reviewing
- Utility Warehouse
- Date
- 2019-09-30
- Location
-
- Location
- Salisbury
- Reviewing
- Utility Warehouse
- Date
- 2017-09-29
- Comments
-
We are not in s great area for any provider but having talked to neighbours our speed wth UW is lowest. More frustrating is that it is so unreliable. I often work through the night and it seems as if it just goes off completely in the early hours - as if UW throw a switch and shut it down!
Spent a couple of hours on phone with engineers in early days and if would improve for a while. Got ripped off for new Router that made no difference at all.
Stayed them initially because of reduced rates in energy but they are not comparable with many good deals out there and I am in process of switching / wish I had done it a year ago.
Could not recommend them.
- Location
-
- Location
- Sandbach
- Reviewing
- Utility Warehouse
- Date
- 2023-04-16
- Comments
-
Given up with this service. Unreliable, intermittent..internet at best, programs start then I get the dreaded white spinning circle...despite the TV being directly linked to the latest router. I dont even contact the company any more...they have no solutions. They are increasing the price for a service I just aint getting. Company speed tests state the service is fine, when I do my own test directly via TV, I get no service, intermittent connection or dropping in and out over the duration of the test(s). Im now looking at alternate service providers who will actually deliver actual internet speeds consistently with no drop out.
- Location
-
- Location
- Sandhurst
- Reviewing
- Utility Warehouse
- Date
- 2022-06-17
- Comments
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Dear Utility Wearhouse customer service please understand that people have lots of difficulties to pay bills. Don't ask your client who wants to cancel broadband contract "Don't you have smart TV?" Honestly I don't but don't make me less of a person that I don't. Kind regards
- Location
-
- Location
- SE England
- Reviewing
- Utility Warehouse
- Date
- 2017-07-19
- Comments
-
More than happy with UW as a provider for my broadband (and other utilities), their customer service is excellent.
- Location
-
- Location
- Selby
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Location
-
- Location
- Sevenoaks
- Reviewing
- Utility Warehouse
- Date
- 2023-03-28
- Comments
-
Great service
Upgraded to FTTP
- Location
-
- Location
- Sheffield
- Reviewing
- Utility Warehouse
- Date
- 2019-03-20
- Comments
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Avoid, Avoid Avoid!!!!!!!!!
I joined this company after 3 months the monthly payments increased and were not affordable. They blocked me from leaving them even after confirming it in writing to me and each time they found a way to send me a final bill and if I complain they threaten me with county judgements and debt collectors evil company! I can't get rid of them even though I have another supplier.
- Location
-
- Location
- Sheffield
- Reviewing
- Utility Warehouse
- Date
- 2022-05-01
- Comments
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!!!!!DO NOT GET THIS BROADBAND IF YOU ARE LOOKING AROUND!!!!!!
Worse broadband I have ever had! Customer service blames the phone line box in my house, I know it wasn't because I was with sky for 5 years with 0 problems but I got it replaced anyway and still drop in broadband, nothing connects and when you finally get it working it drops out again! I am litterally being charged for a box to blink red all day!
- Location
-
- Location
- Sherborne
- Reviewing
- Utility Warehouse
- Date
- 2020-05-20
- Comments
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I was happy until recently. However I am now having to do regular housekeeping on my mailbox. If you are using a browser (I am on Outlook for email) you get no warning, even when the box is full, until peoples start phoning saying they have got a "mailbox full" message. As message size increases with photo attachments etc. this happens regularly. I know how to fix it (clear large inbox messages plus trash and spam, but it is a great nuisance. The mailbox size seems simply to small. I have at least one friend who has like me been using UWCLub for years who has just left because of this issue.
- Location
-
- Location
- Sherborne , Dorset
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
-
My service is poor and my mobile reception is terrible.
I could not even finish my call to customer service as the man on phone just took some notes. Told him am getting my phone missed calls two days later!!!
Am always missing mobile calls as it hardly ever connects and when it does connect it ends before I have finished talking.....
- Location
-
- Location
- SHREWSBURY
- Reviewing
- Utility Warehouse
- Date
- 2016-09-13
- Comments
-
was on the phone for 3/4 of an hour, using my Mobil,
Just needed them to test how fast my internet was.
chatting and asking questions only to be told they cannot check at the moment as the machine had broken down, could I ring back tomorrow.
Hopefully it. will be up and running then, forget it I`m switching.
- Location
-
- Location
- Shrewsbury
- Reviewing
- Utility Warehouse
- Date
- 2019-06-16
- Comments
-
In my third year with UW and as yet no problems. Fully supported to change from BT and service the same as with BT, but less expensive. Initially, my anxious moments were well supported by UW team. They helped me when the old line required replacing and explained who to contact in BT Outreach. My usage is restricted to laptop, tablet and mobile, which all function very well using this broadband.Bills easy to access.
- Location
-
- Location
- Smith
- Reviewing
- Utility Warehouse
- Date
- 2023-11-02
- Comments
-
When it works it’s fast but it’s so unreliable. When first installed the 2.5 and 5 were combined which meant our security gear which only used 2.5 would not work. That was then separated so we now have the choice. But it was still unreliable and they claimed it was incompatibility with my kit. First it was then wifi extender then my Sonos sound system and then my VPN. It would log on but with no internet connection which was extremely frustrating. So it was all my fault - not recommended.
- Location
-
- Location
- Somerset
- Reviewing
- Utility Warehouse
- Date
- 2019-09-19
- Comments
-
I have been a customer for 20 years and although there have been the odd hiccups (and what company doesn't have them) have been very pleased with Utility Warehouse. Also when we moved we only had to make one phone call and they sorted everything out for us.
- Location
-
- Location
- Somerset
- Reviewing
- Utility Warehouse
- Date
- 2021-06-03
- Comments
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Shocking scam company contract not worth the paper its written on. Beware the light bulb scam doubles your contract length. Beware the crappy router on which rent is charged each month. Beware if you follow termination to theletter they will still overcharge you until. Your credit balance is gone. So many better companies out there AVOID
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.