303 Customer Reviews over 8 pages
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- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2021-11-28
- Comments
-
Up until a month ago my broad band was fair for the price but now its very poor. All other aspects of UW are fine. I must cancel the internet service and even with a newer router its abysmal. Phone is fine.
- Location
-
- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2019-01-24
- Comments
-
4.74mb Download is pathetic. Quite often (every other day) we have to reboot our router.
- Location
-
- Location
- LIVERPOOL
- Reviewing
- Utility Warehouse
- Date
- 2020-03-16
- Comments
-
Absolutely woeful service and now holding me to ransom. Im unable to leave my contract without penalty. I pay the premium package that guarantees 29mbs but I receive and average of 10 to 15mbs. When I ring up to complain they just fob me off
AVOID this provider
- Location
-
- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2021-11-01
- Comments
-
Can't comment on broadband speed or reliability, because Utility Warehouse won't actually come out and install broadband. They promise to come, we wait in all day, but nobody comes. This keeps happening and I'm sick of sitting on the phone on hold for literally HOURS. Customer reps promise faithfully that somebody is coming, not their fault as I'm sure my booking pops up on their screen. Why can't I have broadband installed? Why wont anybody come? Why don't they at least have the common courtesy to call and let us know that nobody is bothering to come today so we can get on with our lives? Do they actually exist - ah, yes they do because they're taking monthly money for a non existent service. Been trying for almost 2 months to get it set up.
If you're reading these reviews because you're considering Utility Warehouse, AVOID AVOID AVOID, THEY ARE LESS THAN USELESS.
- Location
-
- Location
- Llanwern nr Brecon. Powys.
- Reviewing
- Utility Warehouse
- Date
- 2016-07-03
- Comments
-
Appalling service currently. 0.1 Mb Varias between 0.8Mb at best to nothing! If I lived on the top of a mountain it would be understandable but I am just 4 miles away from a major town in Powys. BT have installed a pole opposite my house with cables already for Fibre-optic broadband but will not connect until July 2017! Broadband is worse now than the old system !
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2018-06-01
- Comments
-
Terrible internet from the beginning, even though we were meant to be in a high-connection area. Received a £700+ bill after leaving because they couldn't accurately estimate consumption. That bill covered 18 months of inaccurate billing. To understand the scale of miscalculation, the average electricity bill in the UK is around £600 per annum for a big house (lived in a flat). Customer service lines always understaffed. Avoid like plague.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2022-05-24
- Comments
-
this wifi has caused me numeral problems, mixed with its 2-day long wifi drops and slow download speed. this wifi is to avoid FOREVER.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2019-04-01
- Comments
-
Unfortunately I have to agree with many of the reviews on here. Had quite an out of date BT router/BT broadband previously, "upgraded" to the best router UW offer. Have never had problems with buffering and low connectivity before. Rely on this to work from home and now have long stretches in the day when I cannot work. Also new "state of the art" router does not get anywhere near as far into house as old "out of date" BT router. Not liking the sound of comments that it's difficult to get away from them. Want to do so ASAP, maybe should have read the smallprint...? By the way, only UW distributor who actually gave whole name on here was Karen Bailey. I'm sure quite a few of the glowing reviews on here are from people who make money out of distribution.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2019-05-15
- Comments
-
The connection used to drop sometimes and I got lots of stuttering and freezing with streaming films, but my real problem was with the routers breaking after about a year. The standard router model struck me as very poor quality and I did not want to pay £2 extra a month for a much sturdier-looking model. They would never send me a spare modem so that I could have it in store til the existing one broke. I found the 9am opening time for the phone-in customer helpline rather late. The staff I spoke to were always polite - it wasn't their fault I found this company no that easy to deal with.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2019-12-11
- Comments
-
You would advise to stay away from this provider.
I had different problems with the,
Broadband: it doesn't work well, hardly had any signal, kept disconnecting, even when right next to it
Cancelling is a nightmare, they make it so difficult. They will try everything they can to stop it. Apparently they are going to chrage me £31 for cancellation, which I had never read anywhere. But i will pay, I just want to leave
Move team: I moved and they forgot to follow the utilities, they kept sending me threatening letters to new occupier even though i contacted them to say it was me. And after 5 months, they finally corrected their mistake and i had a huge bill.
Bulb replacement scam: I thought it was a good idea, someone came and said they couldn't fit bulbs so they left a box of bulbs that fitted nowhere in my house. I had to dispose of it. Then they used it to say that i couldn't cancel the broadband because they deposited a box of bulbs 2 years ago.
The communication is hard.
I have talked to some nice people trying to help me, they obviously haven't chosen to work there, we all need to work.
I regret having joined. I thought it would be easier to have less providers. It was a good idea, if they were professional and more agile.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2018-04-01
- Comments
-
I have had enough with Utility Warehouse. My EE Mobile Data Is Better than you internet. it takes me 1-1-30 to download a 2 minute update on the PS4. I cant watch videos in HD it doesnt even reach 1MB. on your website you tell us to change our wires its lies does not help. your internet is trash and for those of you who want to buy it dont even though it might be cheap it is not worth it. sometimes i am at home on my own and the only thing connected to wifi is my ps4 and i can still not share play with my friends it says internet to slow. this is unbelievable Utility I hope you guys seen it i am going to be leaving Utility Warehouse Bunch Of Mugs With ur rubbish internet.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2020-06-29
- Comments
-
I had the standard subscription and the speed was somewhere at 9Mbs download. It often doesn't work. Works in the area. After I switched to the 60Mbs subscription, the speed is between 3-5Mbs. The phone doesn't work even today. All after work and cable changes. I gave up contacting by phone. One year with minimum speed and the highest subscription.
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2020-06-25
- Comments
-
Where do I start, I read through most comments and I feel your pain and disappointment, especially feel for the lady who had 450quid taken from her. Shocking.
Alright so my experience I have been with UW for over 3 years now. My WiFi has been acting up since the day it arrived, thought nothing of it. Still thought UW was genuinely doing their part they give you WiFi, gas and electric sounds like the perfect package in one. However it's a lie, my WiFi has not stopped ******* up all these years. I use my WiFi alot especially during this Covid 19 lockdown and almost every day my WiFi drops, it's drives me up the wall. Especially when I am streaming a film over WiFi and the WiFi drops and the film goes back to the beginning so I then have to search through the film to get back to where I was, it ruins the movie. It doesn't stop there.
All of yesterday my WiFi dropped 6 times, I would understand if I had just installed and it needed to adjust, fair enough but throughout those 3 years the same issue, I even phoned 'em up told 'em about it, they wanted ME to pay £60 for an engineer, I thought to myself fudge that no way.
Price wise, I started off paying about £28 and that jumped up to £30.98 several months ago after checking my monthly bills on my email and saw my bills steadily creeping up, if that's not bad enough £4.99 commission on top. So I am currently now paying almost but might as well be £36/month for only 11mb/s, I was with BT beforehand paying less, much less I should have stayed with them. Anyway, Combine this shadiness with constant disconnecting WiFi you'll soon realise you're paying more than what you get, right now there are many providers who are much cheaper for 11mb/s. My ignorance got me joined up to UW. All that money wasted, and for what.
Recently, I had enough, changed providers for WiFi, gas and electric (changed my gas and lecky to a company called Bulb, check 'em out get a quote). The only reliable thing about UW is you can bet your WiFi WILL drop I guarantee it. Don't put yourself through the stress you don't need it. What you pay for is not what you get in return, on the sly they will take more money. It's not a discount club, it's a bootleg club, Utility Warehouse the knock off club.
Normally I don't post reviews, well not bad ones anyway, but I've lost so much trust and respect for this company that I'm no longer interested in their shenanigans. So from me goodbye Utility Warehouse, I will not be recommending you to anybody. If I could give 0 stars I would it's been nothing but a disappointment. Shame on you, care more about money than your paying customers, who pay for your services and receive fudge all in return but a slap in the face. Out of order, big time.
- Location
-
- Location
- Lymington
- Reviewing
- Utility Warehouse
- Date
- 2019-07-28
- Comments
-
Reported internet and wifi down two dsys ago,asked when would it be fixed,was told engineers there now they did not know when it would be fixed and sugested I walked round to the exchange and asked the engineers my self. Still no Internet today Sunday tried to contact UW but no one there told to use the Internet. Very poor customer service being told go find out yourself we dont care and we dont know.
- Location
-
- Location
- Lymington
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
-
Often have to re-set the router as the red light appears on the Internet connection.Recently had a problem with the phone and broadband. It was dealt with promptly when I notified Utility Warehouse. No complaints with their service and attention. Good company to be with.
- Location
-
- Location
- Maidstone
- Reviewing
- Utility Warehouse
- Date
- 2018-07-26
- Comments
-
BEWARE! The broadband service was never right and we had multiple replacement routers sent to no avail. There are errors on the bills and fees that you are never told about beforehand. The service is expensive, and bills are confusing if you have multiple services with them. When we decided to leave, it has taken months of phonecalls and emails and we still keep being sent bills, and we have now had to threaten with going to the ICO and making a complaint. This company is not a good deal on so many levels!
- Location
-
- Location
- Maidstone
- Reviewing
- Utility Warehouse
- Date
- 2023-01-16
- Location
-
- Location
- Maidstone
- Reviewing
- Utility Warehouse
- Date
- 2017-09-06
- Comments
-
Switched from standard broadband giving me 5MBs max download to fibre optic to street cabinet, promised 35Mbs download with minimum of 29, actually regularly got 42 MBs!
Very happy !
- Location
-
- Location
- Malvern
- Reviewing
- Utility Warehouse
- Date
- 2021-06-28
- Comments
-
Utility Warehouse are an excellent organisation but they cannot improve my broadband speed
- Location
-
- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2018-06-18
- Comments
-
By far the worst customer experience ever!
I was a loyal customer of TalkTalk for 8+ years and was promised faster broadband and I would pay less, who would not go for that?
The broadband was terrible and due to my business, I had to cancel as the signal kept dropping.
UWDC's customer service team are often confrontational and implied it was my PC, rather than their poor broadband.
Had no choice but to find another supplier (Plus Net) and would you believe it, the broadband works as it should.
Due to the fact that I have cancelled one of their services (despite it not being fit for purpose) they have exposed me to a whole host of hidden charges, for allegedly "FREE" LED lightbulbs.
To make matters worse, my bills have now gone up instead of down.
Due to the fact they sell through 'agents' (kind of like pyramid selling) face to face meetings aren't recorded, as they would be by most reputable suppliers. This means consequently all the lies and false promises you are told to get your business boil down to 'hear-say' which you will struggle with in a court of law.
I will be seeing this company in court.
- Location
-
- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2022-10-07
- Comments
-
I was happy at first as the price was better for what I was using. Less than one year in and my router drops signal every other day. My bills are never the same and I only use broadband. Customer service line is always at least a 1 hr wait. Really disappointed
- Location
-
- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2018-08-29
- Comments
-
I have been with UW few as a customer found the broadband service below average spped below 7- 10mbs standard package. Router lights flashing often ,then red no signal ,buffering often,poor wifi conection with devices.My advice go with more reliable service provider.
- Location
-
- Location
- Margate
- Reviewing
- Utility Warehouse
- Date
- 2023-03-26
- Comments
-
From beginning the broadband services was excellent but recently I returned the two eero to them still sit in the boxes for one whole year, never been open and been charged for entire time.
I decided to send them back, after UW received them and since then my broadband connection non stop dropping. A very disappointing with their absolute disgusting services.
I will then back to BT which I'm happy to pay for.
- Location
-
- Location
- Margate, Kent
- Reviewing
- Utility Warehouse
- Date
- 2019-01-23
- Comments
-
By far the best Broadband I’ve had.
Great value and speeds. The new super router is amazing.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2019-12-28
- Comments
-
When it comes to customer service I really can't fault Utility Warehouse they are by far the best providers to date
- Location
-
- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2017-05-18
- Comments
-
My broadband still goes off every so often just as it did with BT. Very annoying.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2020-10-23
- Comments
-
30 years of electricity and gas with different suppliers. 10 years of broadband with different suppliers. Utility Warehouse is the most useless company I have ever dealt with. Slowest broadband ever, extortionate fees and everyone passing the buck. Avoid them at all costs. Don't be fooled. They've lost over £10,000 long term just to make £175 cancellation fee short term.
- Location
-
- Location
- Morecambe, UK
- Reviewing
- Utility Warehouse
- Date
- 2018-10-11
- Comments
-
DO NOT GO WITH UTILITY WAREHOUSE. - Any of these reviews that state it is a good service are clearly not using much internet at all or are made by the companies PR team. I am reading the same issues that I am currently having! Terrible internet that barely gives good speeds, tell you to upgrade to fibre but doesn't do anything whatsoever to change it. Offer you routers and various other bits. THESE DO NOT WORK. I live in a semi detached house and the signal is fine, but the speeds are absolutely shocking. I cannot play a game without 400 ping on a regular basis and it is very rare I get a normal 30. It's a conning scheme most likely for elderly people who just want to 'browse' bbc news or something. Go with another provider!
I wish someone had told me! The reviews are incredibly misleading.
- Location
-
- Location
- Newbury
- Reviewing
- Utility Warehouse
- Date
- 2020-03-09
- Comments
-
This is a great broadband service. Been a customer for 5 years and wouldn't switch plus I get other services included and money off shopping too. It's a brilliant concept that that I'm very confident with.i have a personal distributor who looks after my account and set it all up. This is the way to get the best deal so make sure you talk to someone, not do it yourself
- Location
-
- Location
- Newport
- Reviewing
- Utility Warehouse
- Date
- 2019-01-22
- Comments
-
Generally, we have had a good experience with UW, but recently have hit a strange problem. We switched from TalkTalk broadband (absolute cr@p) to the mid range UW offering. The coverage was poor upstairs, so tried getting an extender. Each one I have tried has connected to the router but will not recognise the password when you connect a device - anyone else found this?
- Location
-
- Location
- North Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
Mostly very happy with UW. Our Broadband speed is diabolical, but so is everyone's around here, reliability is not so hot either. Website is a bit annoying, very often have to put my password in several times before getting through. I dont compare prices, but depend on UW to keep them as low as possible, and I think they do. I get all my utilities from them and am very happy at the present time.
- Location
-
- Location
- North London
- Reviewing
- Utility Warehouse
- Date
- 2020-11-30
- Comments
-
Broadbank speed NIL Reliablilty NIL
Having been a Customer with Utility Warehouse for 16 years I am extremely disappointed with their Current Service
I had everything including mobile and Cash Back Card NOW BECAUSE OF THE USELESS BROADBAND SERVICE if I leave I am being charged £160. for breaking the contract When They Continuously Break Their Service to us.
NOT ONLY THAT THEIR 10 YEAR LIGHT BULBS are now breaking AFTER LESS THAN 2 YEARS and we are to be charged £140. for them THEY ARE ABSOLUTE C...
- Location
-
- Location
- North London
- Reviewing
- Utility Warehouse
- Date
- 2020-05-18
- Comments
-
Fantastic Services and Broadband. We have both Virgin and UW BB in our home and many time we have had 0 service from Virgin and all had to use the standard UW service and it has never let us down. The customer service and technical support Utility Warehouse offers is excellent. Very happy customer.
- Location
-
- Location
- North Wales
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Everything gets full marks except the speed, it's rubbish where I live. It's forcing the fiscally challenged to buy fiber optic broadband. Other than that the broadband is pretty good, even when there's a problem, there's always a very polite and helpful person on the phone ready to help. It's very reassuring, especially when you can't get out much, internet is a lifeline
- Location
-
- Location
- North Wales
- Reviewing
- Utility Warehouse
- Date
- 2018-10-09
- Comments
-
LOVE THEM!!!
I have a 3 storey stone house. And use their middle rooter out of 3 possible. Works perfect. If you have signed up through website and picked small free rooter(meant for 1-2 bed flat) to just cut cost - your own fault. That's why they have distributors to get you the services and deals best suited for you. And look after you in long run. I have all my services with UW. I love the fact I get everything on one bill and no other provider reduces my bills when I do my usual shopping. My broadband and landline usually works out free when I spend with cashback card.
- Location
-
- Location
- northallerton
- Reviewing
- Utility Warehouse
- Date
- 2020-05-13
- Comments
-
been with them 2 years only 1 break down not the cheapest as i am on monthly contract good so far
- Location
-
- Location
- Northampton
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Broadband ok. Other services not so good as prices keep creeping up, small, but they add up to unacceptable levels.
- Location
-
- Location
- Northampton
- Reviewing
- Utility Warehouse
- Date
- 2018-02-02
- Comments
-
I had a full package from Utility Warehouse (UW) including broadband, electricity gas and broadband. I really battled with them to get even close to my purchased speed option. When I cancelled they even had the nerve to ask for their router back, even though I never had one in the first place. Went to Sky and got exactly what I paid for. Cancelled all of the services in the end. Their customer service will set their dogs on to you for money that you do not owe due to their mistakes and do not even apologise when it was shown I was in credit. Use someone else!!!!
- Location
-
- Location
- Northamptonshire
- Reviewing
- Utility Warehouse
- Date
- 2018-11-18
- Comments
-
Currently moving away worst Internet I have ever had always getting kicked off several times a day actually got worse since telling them I'm leaving
- Location
-
- Location
- Northamptonshire
- Reviewing
- Utility Warehouse
- Date
- 2019-09-26
- Comments
-
Honestly the worst wifi experience i’ve ever had, would NEVER recommend to anyone that has a house with more than 1 room as the wifi service won’t reach. Would give no stars if that was possible. My room is on the floor above the router and the wifi connection is extremely poor and whenever I am watching a video, buffering occurs to the point where I have to turn on my own data to access the internet. Appalling when I’m paying for fibre optic wifi. Save your money.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.