303 Customer Reviews over 8 pages
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- Location
- East Norwich
- Reviewing
- Utility Warehouse
- Date
- 2018-02-21
- Comments
-
Best speed so far is 0.72 .But I still have to pay full price which I think is robbery
- Location
-
- Location
- east sussex
- Reviewing
- Utility Warehouse
- Date
- 2020-07-07
- Location
-
- Location
- East Sussex
- Reviewing
- Utility Warehouse
- Date
- 2020-05-19
- Comments
-
These have got to be the worst company ever.
We was told a figure for gas electric and broadband based on our last years usage with other providers. However this figure was off and has increased 3x as much now which is more then we was paying.
The Internet speeds are rubbish. We are lucky to get half of what we are guaranteed, so you phone up and complain then it will go back up for a few days then drop again. They must be slowing the speeds on purpose hoping we don't check.
Their Customer service is a joke and dont help with your problems just read off a script.
Would never recommend and stay well clear.
- Location
-
- Location
- Edinburgh
- Reviewing
- Utility Warehouse
- Date
- 2019-08-21
- Comments
-
Shocking customer service. Insisting we restart our contract for moving house to another 18 months or pay £150 fee for finishing contract early. Speed/ router are complete crap and the internet is constantly cutting out. Only two of us in a small flat so no excuse for this. Would rather close the contract that give them a penny more than they are due. Complete scam! Avoid!!
- Location
-
- Location
- Enfield
- Reviewing
- Utility Warehouse
- Date
- 2017-03-31
- Comments
-
Impressive service. Haven't felt the need to go to Fibre broadband yet - the speed they have is fine for my usage (family of 4, daily usage, occasional streaming and gaming).
- Location
-
- Location
- Epsom
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
New here, still evaluating but all seems good.
- Location
-
- Location
- Epsom
- Reviewing
- Utility Warehouse
- Date
- 2023-07-17
- Comments
-
Horrible WiFi connection, can barely stream a video at 114p resolution (no exaggeration) and I end up using my hotspot 90% of the time. Customer service keeps making excuses saying they are using copper wires and promised to upgrade to fibre optic but the broadband is still the same old rubbish. Who is still using copper wires? Waste of money and a scam.
- Location
-
- Location
- essex
- Reviewing
- Utility Warehouse
- Date
- 2020-12-05
- Comments
-
Very frustrating service as it drops out frequently and now my speeds are buggered. feels like i am constantly contacting them with a problem.
- Location
-
- Location
- Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-01-12
- Comments
-
I moved over from BT for price and have found fibre broadband to be excellent. Have been a customer for almost a year now and I have a busy home with teenage boys on xbox and netflix etc and we never have a problem. Wonderful
- Location
-
- Location
- Essex
- Reviewing
- Utility Warehouse
- Date
- 2018-03-28
- Comments
-
Excellent. I have been completely happy with Utility Warehouse. The broadband speed and other services are much better than our previous providers. Would highly recommend.
- Location
-
- Location
- Evans
- Reviewing
- Utility Warehouse
- Date
- 2023-01-31
- Comments
-
Excellent customer service, spoke to a guy within minutes who helped me to set my router up.
- Location
-
- Location
- Evesham
- Reviewing
- Utility Warehouse
- Date
- 2019-01-05
- Comments
-
Nothing good to say. Bills leapt up after smart meters and 'money saving' LED bulbs installed. WIFI is none existent except when next to router. All my ceiling spotlights were broken when fitters installed new bulbs. Broadband is far worse than any supplier I've known before. I have had a complaint on going since March '17 and was offered £30 as resolution to start with. I have to pay £170 to get a qualified electrician to fix my lights, they then offered to pay that to settle my complaint as final resolution which I refused as it didn't address any of the other massive issues I have. Have now taken complaint to The Ombudsman. Totally useless company in my experience. Regret leaving Sky. Stay well clear.
- Location
-
- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2020-04-21
- Comments
-
Excellent service, both from a technical aspect and in terms of customer service. Significantly outperforms our old Virgin connection, despite on paper Virgin having faster broadband... it turns out, the ping rage on Virgin is lower, and they restrict speeds on peak hours, which UW don't do. UW router is way better, reaching the top floor of our 3 storey house, as well as into the back garden. The kitchen is no longer a deadspot, and the 2 teenagers can game and whatsapp while we watch netflix, with no buffering on any of the 7 or 8 connected devices. We've not needed to call customer services for much, but when we have, they've been ace. Just had an email, literally today, to say our contract has expired, but the price stays the same. Brill.
- Location
-
- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2017-08-20
- Comments
-
Since we have switched the problems have been getting worse and worse. Constant crackle on the phone line which in turn stops the broadband from working.With numerous uncountable calls to tech support and still the problem exists. I wish we had never swapped provider, we are paying good money for old rope and if things dont change rapidly I will stop contract due to the lack of failing to provide even the basic of service.
- Location
-
- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2021-09-14
- Comments
-
Absolute rubbish. Keeps crashing and unable to reboot without full shutdown.
Avoid at all cost
- Location
-
- Location
- Exeter
- Reviewing
- Utility Warehouse
- Date
- 2021-09-14
- Comments
-
This is now beyond a joke. Unable to connect my Skybox and the broadband is absolutely rubbish.
I will change providers tomorrow and move all my utilities as well.
You are rubbish and deserve to go bankrupt.
Thanks for nothing
Sams
- Location
-
- Location
- Fareham
- Reviewing
- Utility Warehouse
- Date
- 2022-10-16
- Comments
-
Told minimum speed would be 31mb, lucky to get half that. Customer Service trying to fob me off by saying my minimum speed is 13mb, despite what my contract states. Already got 1 complaint in with Ofgem, looks like another will be going in with ofcom. Only been with these clowns 2 months !!
- Location
-
- Location
- Faversham
- Reviewing
- Utility Warehouse
- Date
- 2019-11-08
- Comments
-
Not fibre but good for line in/router. Occasional problems but very good customer service.
- Location
-
- Location
- Frazer
- Reviewing
- Utility Warehouse
- Date
- 2018-05-14
- Comments
-
Well where do I start the internet speed is such a joke I mean I struggle just watching a short video on my phone never mind trying to watch something on either my Xbox or Netflix’s iv never used an internet provider that is so so rubbish I would even be payed to use this as it is so bad. never get internet with these as they’re not fit for purpose there customer service is okay but doesn’t help the WiFi speed. I tried getting fibre but the couldn’t because of my area where I live. THERE USELESS AND SHOULDNT EVER OF BROUGHT OUT AN INTERNET SERVICE
STAY WELL CLEAR OF THESE!!!!!!!
- Location
-
- Location
- Gillingham, Kent
- Reviewing
- Utility Warehouse
- Date
- 2021-04-15
- Comments
-
Very poor indeed. Completely unreliable. Internet often just drops out. If I can get through a Zoom meeting without interruption or break in service it's a miracle. Very, very poor. Forget trying to download programs on Sky. Part- recorded, record failure and so on. Stay well clear.
- Location
-
- Location
- Glasgow
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
-
Been with company 5 months never had any problems fab customer service even took time to phone me make sure I was happy and tech team were fab my Interent stop working phoned them wait 2mins and they could tell me I had switched the wireless button off on my router. Many benefits to this company as not just broadband u can get money off ur bills every month with cash back card I have referred all my friend and family and got vouchers from it
- Location
-
- Location
- Glasgow
- Reviewing
- Utility Warehouse
- Date
- 2019-04-29
- Comments
-
AVOID, AVOID as they are awful.
- Location
-
- Location
- Gloucester
- Reviewing
- Utility Warehouse
- Date
- 2017-04-02
- Comments
-
My broadband experience has been shocking.ive had to chase up utility warehouse over the past 6 weeks to get the line installed. I had to chase up the router several times.staff were rude and unhelpful. The broadband is really slow.i wouldn't recommend to family or friends.
- Location
-
- Location
- Gomeldon
- Reviewing
- Utility Warehouse
- Date
- 2018-12-14
- Comments
-
Broadband keep dropping out and know one really is interested in fixing it and now router wont accept password, even thou its correct and then re-joins by its self and they say there's nothing wrong with the router, they say its Apple.
- Location
-
- Location
- Gosport
- Reviewing
- Utility Warehouse
- Date
- 2017-10-26
- Comments
-
It lives up to TalkTalks reputation,even though I asked about it before I purchased,so wrong of me to believe them.
- Location
-
- Location
- Gourock
- Reviewing
- Utility Warehouse
- Date
- 2023-06-09
- Comments
-
Unreliable broadband provider. Slow and unstable dropping connection constantly. Customer service is decent but unable to resolve issue. Due money back as speeds unable to reach minimum guarantee they provided at the start of the contract.
- Location
-
- Location
- Grantham
- Reviewing
- Utility Warehouse
- Date
- 2018-10-10
- Comments
-
I am obtaining a premium router from my supplier to see whether it will improve my broadband speed. Only minor problems so far.
- Location
-
- Location
- Great Yarmouth
- Reviewing
- Utility Warehouse
- Date
- 2019-04-13
- Comments
-
This company are extremely good at apologising and blowing smoke off your backside but absolutely crap at sorting out any problem. I was supposed to have Broadband and phone running a month ago but OpenReach failed to connect me (beware this godawful company too!) I have spent the last 3 weeks sitting on the phone (my mobile of course) trying to get anyone at UW to listen to my complaint. All they kept doing was telling me my phone and broadband were live when they clearly weren't as I don't even have a phone line or socket yet!! When I tried to cancel, their sales team said I'd have to pay an early termination fee. Vast numbers of staff listened to me rant on and yet very few of them actually called back, actioned anything or kept me updated. Not even a non-computer generated email to keep me updated.
I have finally managed to speak to someone there called Paige in Customer Services,who has at last cancelled without charge.
Trying to phone through to the right department at UW is practically impossible and the amount of time I've been kept on hold music is unacceptable. Having read other reviews here about the poor levels of customer service I cannot say I'm surprised. My whole experience of dealing with this company as been stressful and frustrating. I'm still with a phone or broadband and now I am going to have to start over with another provider. Probably Virgin. And when I get a moment I will switch my energy from them also.
- Location
-
- Location
- Grimsby
- Reviewing
- Utility Warehouse
- Date
- 2018-10-17
- Comments
-
Currently downloading Forza Horizon 4. Its still got 15 gigs to download and has been downloading constantly for a week.
I was playing online poker last night. Router kept dropping out in important hands. TOTALLY UNUSABLE. 1 star is generous. They deserve 1/10th a star.
- Location
-
- Location
- guildford
- Reviewing
- Utility Warehouse
- Date
- 2010-05-24
- Comments
-
I have just found a company that has a uk call centre & they answer the phone so quickly too ! they are called the Utility Warehouse & I can also get further reduction on my bills by referring friends & family on top of that I get discount off my bill with a list of their well known retail partners at last hurray
- Location
-
- Location
- Gwent
- Reviewing
- Utility Warehouse
- Date
- 2018-05-21
- Comments
-
I have been a Utility Warehouse customer for over two years, during that time, I have had many problems with my broadband and phoneline.
Recently, I experienced constant internent drop outs, and phoneline interference, for a period of 3 months. I was constantly told by Utility Warehouse technical support, it was a problem with the internal wiring in the house, as the tests they did on my line were all OK. Eventually, I lost connection of phone and internet completely. I arranged for a BT engineer to investigate, Utility Warehouse would not do this.
The BT engineer came and found two faults on the outside cable leading directly to the house, and detected further problems between that cable and the exchange, which he could not fix. A second BT engineer arrived days later, and in his words, found multiple problems with the connection to the exchange. The BT engineer found no problems on the internal wiring of the house. I was completely without connection and phoneline for a week and a half, I have still not received compensation or refund for the loss of service over two months later.
There was still a problem with the broadband dropping out, this was eventually diagnosed as a faulty router. This was replaced by Utility Warehouse as an exchange unit. The postage of the old unit back to them was paid by me, this was supposed to be refunded, this also still hasn't happened.
For two months, connection was OK, though some internet dropouts were still happening.
Now, just over two months later, I am experiencing the same problems once more, consistent internet dropouts and phoneline noise.
My advice, stear clear of Utility Warehouse broadband service, they are without doubt, the worst internet provider I have experienced, with extremely poor technical support. I am investigating changing to another provider ASAP.
- Location
-
- Location
- Hampshire
- Reviewing
- Utility Warehouse
- Date
- 2018-01-06
- Location
-
- Location
- Hampshire
- Reviewing
- Utility Warehouse
- Date
- 2020-01-03
- Comments
-
Broadband just doesn’t work. Poor signal and things don’t stay connected. Customer services are polite and pleasant but unable to replace and conflicting advice given. Landline will only work when plugged directly into the wall, won’t work when plugged in via the broadband filter. Reported multiple times but no real attempt to resolve. In process of switching to BT due to the above.
- Location
-
- Location
- Hampshire
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
-
I switched last year to Uw and have never experienced any issues I have ultra fibre and with a 3 story house and 4 children all using tv or computers it has never cut out of been slow.
- Location
-
- Location
- Hampshire
- Reviewing
- Utility Warehouse
- Date
- 2017-02-03
- Comments
-
Service at the beginning and change over went fine but then the cracks appear.............. Started having issues with broadband and after 2 visits from an engineer they still couldnt fix it so we we considered going onto fibre broadband if it could be agreed that the switchover charge could be removed as they could fix our normal broadband which was more than adequete for our needs/use. Along with this we had a few queries on a bill which we had been overcharged, the staff member we dealt with was extremely rude and unhelpful.
When signed up we were not told you get charged for the cashback card each month nor that there was a charge when you topped up or that there was a minimum amount that you were able to put on.
Along with this we were not aware that although they say no contract or exits fees well there are! £30 for broadband and £25 for each electricity and gas. So watch out.
After cancelling with this company as we agreed to pay all the exit fees to get out, we had received and paid our final bill or what we thought was our final bill. Then they kept coming even being told by numerous staff members that the account was closed and clear so cancel your direct debit. Low and be hold we were getting bills and messages saying your account was overdue etc. So they ended listening to the previous call to confirm we had been told this. Low and behold yes that's fine all paid and clear and closed. 2 weeks later yes you can guess we got another bill. And so it goes on.....
The logic behind the whole 1 bill thing is great and they were a little cheaper but they're useless when there are issues.
- Location
-
- Location
- Hastings
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
Speed more than sufficient for my limited needs. Reliable without any significant loss of speed at peak times. Costs are satisfactory. Small problem with spam soon rectified by changing filter settings. Been with them for many years.
- Location
-
- Location
- Hazel Grove
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
On the whole Utility Warehouse are excellent. Very helpful staff. The routers for broadband aren't very reliable. We're on our third in 3 years but on the whole i think the service is outstanding.
- Location
-
- Location
- Hebden Bridge
- Reviewing
- Utility Warehouse
- Date
- 2021-07-13
- Comments
-
I have paid recently for ultra broadband an extra £3 a month. The new router was sent but no step by step guide which was supposed to be in the package. Still not gone live so had no broadband since 8th July. You can no longer email them. I have also lost faith in Trust Pilot for awarding this incompetent company a 5 star rating.
- Location
-
- Location
- Herefordshire
- Reviewing
- Utility Warehouse
- Date
- 2018-02-04
- Comments
-
We joined Utility Warehouse in March 2017
Utility Warehouse initially promised us when we switched that we would be connected for broadband service without interruption but we waited to be connected for over a week.
The mobile service that they provided us with does not work in our house or even outside nearby. Their router is of poor quality.
Recently for over a month we could not use our fix phone line or have an internet connexion.
Their technical services, although very polite, during this period fed us with lies, confirmed appointments to fix the problem when no one turned up and so did their local agent (representative) about what was taking so long to fix the problem.
During this month of breakdown of telephone and broadband services we wrote 3 times by means of recorded letter to their Executive Chairman in order to try to extract a date for the reconnection of our service. Our letters remain unanswered to date and no apologies have been forthcoming.
I would recommend strongly to anyone considering switching to Utility Warehouse to abstain.
- Location
-
- Location
- Herts
- Reviewing
- Utility Warehouse
- Date
- 2018-06-23
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.