303 Customer Reviews over 8 pages
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- Location
- bradford
- Reviewing
- Utility Warehouse
- Date
- 2018-06-08
- Comments
-
Terrible service.
2 months i have been with them and had Open reach engineers out 5 times and still waiting for them the 6th time. The routers they send are next to useless,they drop out constantly. Ive not gone 2 days without having to ring them about my speed. 1 Meg is pretty much all i get even tho i pay for 7 plus plus. Just received a bill for 2 months even tho they said they was crediting my account. Rang them and they said because ive had some service (1 day every week i can use the internet) i have to pay for the service. I tried to cancel as they are not providing me any service and they said they was going to charge me a big cancellation fee. Disgusting service do not use and avoid at all costs.
- Location
-
- Location
- bridgend
- Reviewing
- Utility Warehouse
- Date
- 2017-12-19
- Comments
-
this company are a joke , they seem to make the rules up as they go along , i have been a gold standard customer with them for 3 years , and they trying holding me to ransom when i ask for an upgrade , even though i have never missed a bill , they have completely lost my respect and they have just lost my custom as well , complete jokers stay away from !!
- Location
-
- Location
- Bridgend
- Reviewing
- Utility Warehouse
- Date
- 2018-10-12
- Location
-
- Location
- BRIDGEND
- Reviewing
- Utility Warehouse
- Date
- 2022-08-27
- Comments
-
Broadband was diabolical when we first signed up a number of years ago, couldn't get us connected for nearly 1 month so we came out of the contract.
Since the news of energy bills raising so much, we decided to give them another go after recommendations by a friend.
Still no change in the company, Internet is absolute rubbish and as far as getting back in touch with you within 4 working days of receiving an email, UW haven't replied to my wifes email of over 3 weeks ago and so far mine neither that was sent to them nearly 1 week ago.
- Location
-
- Location
- Bromsgrove
- Reviewing
- Utility Warehouse
- Date
- 2018-05-13
- Comments
-
I have been a Utility Warehouse customer for 9 months now. Since day one I have not been able to use my broadband without it keep dropping out every few minutes. I have contacted them to be told that the router that they use is not as good as the BT one I had before, I need to pay a £40 fee to get a better one and this would have to be another 18 month contract. I did this and the new router made no difference so I sent it back within the 14 days.I have now decided to leaved then and have been told that I need to pay £216. So not only am I paying for the worst service that I have ever had but they are going to extort money from me if I leave. There broad band is worst broadband provider I have ever been unfortunate enough to use.
DO NOT TAKE THERE BROADBAND, IT IS NOT FIT FOR PURPOSE.
- Location
-
- Location
- Burgess Hill, West Sussex
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
-
I an extremely pleased with Utility Warehouse. I've been with them since 2013 and have been amazed at how low my bills are in comparison with other people who use other companies. Their customer service is second to none, they answer promptly and have always sorted out any queries I may have had. I just use standard broadband speed (not super fast) and it's been adequate for my needs including streaming. I like the fact that all the services are included on one bill and they are very easy to understand. Overall I can thoroughly recommend them.
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- Utility Warehouse
- Date
- 2021-04-16
- Comments
-
Having been trying for 3 weeks to get the service connected. BT have checked the line and all OK. Utility Warehouse staff have all been very helpful and polite but cannot resolve the issue. Talk Talk are denying any responsibility and refusing too help - a complete waste of space.
- Location
-
- Location
- Camber
- Reviewing
- Utility Warehouse
- Date
- 2020-02-22
- Comments
-
When the Internet went live, It all seemed fine, performed a quick speed test and It clocked in at around 18mb/s, not as fast the previous provider but It's not too bad. Fast forward a week and the connection has already dropped, sat at around 0.4/0,6 mb/s and ~160 ping for the entire weekend. started the process to switch again already, cause these issues will keep popping up, and I'm not putting up with it for 3 years. Terrible internet, DO NOT go with them. The only reason I've given customer service 3 stars is because I've never actually spoken to them.
Again, I DO NOT recommend, stay well away
- Location
-
- Location
- Camborne
- Reviewing
- Utility Warehouse
- Date
- 2020-10-12
- Comments
-
Have just upgraded my broadband and according to the Broadband Dept it should have shown no problems, well it has made no difference whatsoever. My son is still getting terrible connection with it cutting out constantly. We are not happy at all that they did not tell the truth! Its terrible.
- Location
-
- Location
- Cambridge
- Reviewing
- Utility Warehouse
- Date
- 2019-03-26
- Comments
-
Before I start, I can categorically say I am not a UW distributor. I cannot understand how so many people are complaining about poor broadband with UW. I have been on the mid range broadband and router for a year and have never had less than 30mbps. My in-laws are on it too, and also have had no issues. The only thing I will say is it doesn’t work well with bt hub routers for some reason as I tried it when I left bt just out of curiosity. We have 3 ps4’s, 3 computers, countless streaming sticks and we’ve had no issues so suprised by the negative comments.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Utility Warehouse
- Date
- 2019-10-15
- Comments
-
Terrible company, I initially had my gas and electric with UW and decided to take up broadband and home phone thinking I’d be saving money! After being a customer for a few months I was offered a switch comparison, lo and behold I’ve been paying an extortionate amount! For a single mother of two I feel like I’ve been well and truly ripped off! In total I was paying around £130 pm for gas, electric, home phone and broadband! My new provider for gas and electric are charging me £58 pm for both and my broadband is now £18 pm! Do not sign up with UW it’s a rip off!!
- Location
-
- Location
- Cardiff
- Reviewing
- Utility Warehouse
- Date
- 2018-08-08
- Comments
-
Honestly, steer clear of UW! False promises, lousy service, terrible customer service and very expensive in the long run!
Do yourself a favour and do not ever go with this company. I have had nothing but trouble, head ache and heart ache since I signed up.... and am financially worse off!!
- Location
-
- Location
- Cardiff
- Reviewing
- Utility Warehouse
- Date
- 2020-03-30
- Comments
-
Broadband was absolute rubbish from day 1, even with upgrading the router and paying even more money. the payment plan that you get put on is rubbish and if you don't stay on top of it you end up with hundreds of pounds in arrears. If you ring customer service, they are not helpful. I have recently left UW and have been left with a very HEFTY bill of almost £800 from the Arrears and penalties etc.. this company is a farce and I will be telling everyone of my internet contacts and personal friends to never join this club. to top it off, the person who signed me up and the person who signed her up left because of similar reasons and because problems were NEVER resolved. even after letting UW know that we are full time carers, that are unable to work, of a woman with dementia and numerous disabilities, would not give us any compensation. unlike the wonderful service we have been given by our current provider.
RUBBISH SERVICE AND COMPANY.
if I could give no stars I would give them none!!!!!!!
- Location
-
- Location
- Cefn coed , Merthyr Tydfil
- Reviewing
- Utility Warehouse
- Date
- 2018-12-26
- Comments
-
I have Netflix some films have to start again I’m not happy with their broadband 0.39mb
- Location
-
- Location
- Cheshire
- Reviewing
- Utility Warehouse
- Date
- 2022-08-31
- Comments
-
This is by far and away the WORST WiFi I have ever had the displeasure of being connected to, you can’t even watch a simple YouTube video in 480p without it buffering, I could do that with a doddle when YouTube was invented!! It randomly goes on strike every few hours and completely cuts out, absolute disgrace.
- Location
-
- Location
- Cheshire
- Reviewing
- Utility Warehouse
- Date
- 2022-09-25
- Comments
-
Was with NowTV and perfectly happy. Moved broadband to Utility Warehouse as I could fix energy prices at a better price than elsewhere.
Broadband is a total joke - constantly disconnecting from the internet, constantly losing Wi-Fi connection. A hour doesn’t go by without having to reboot the router. Am on second router now, exact same problems. With government new energy deal, I’m not even saving any money over another company but stuck into a contact with awful broadband. Customer service line has been quite attentive, but can’t resolve the issue. Don’t take this product.
- Location
-
- Location
- Chester
- Reviewing
- Utility Warehouse
- Date
- 2017-12-03
- Comments
-
Awful internet in terms of speed and reliability, I've had it since Tuesday and at least twice a day it will drop out and say to check the router - despite the router saying the internet is connected. Half the time it can't even load basic gif pictures. Dial up Internet from the 90's/early 00's is faster and better than this. (Not spoken to customer service which is why I ranked it as average). Avoid at all costs
- Location
-
- Location
- Chorley
- Reviewing
- Utility Warehouse
- Date
- 2020-06-25
- Comments
-
I’m paying for standard broadband and as I am only 1/4. Mile from the broadband mast wondering why I’m not getting better speeds
- Location
-
- Location
- Christchurch
- Reviewing
- Utility Warehouse
- Date
- 2017-03-13
- Comments
-
Utility Warehouse Ultra fibre gives me a download speed of 13kbts and upload 0.6kbts. Looking to going elsewhere.
- Location
-
- Location
- Christchurch Dorset
- Reviewing
- Utility Warehouse
- Date
- 2017-06-05
- Comments
-
Very disappointed with broadband speed and reliability.
- Location
-
- Location
- Clawton
- Reviewing
- Utility Warehouse
- Date
- 2017-05-24
- Comments
-
Broadband speed here is just rubbish, but this is due to my location. Your support team and the expertise of the local Tech. services have provided us with the best we can hope for at present. So thank you.
- Location
-
- Location
- clenchwarton, kings lynn,norfolk
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
broad band speed is useless keeps dropping off at night when busy.
its all due to the distance the optic fibre is away .
countless engineers have tried to improve the speed to no avail.
Bt need to get the all the lines updated we are paying for rubbish phonelines etc.
- Location
-
- Location
- Colchester
- Reviewing
- Utility Warehouse
- Date
- 2021-04-01
- Comments
-
I can hardley understand the team on the end of the phone and they say things like oh - there been an event on your account - what does that mean?? my internet is so intermittent its ridiculous if this was electricity I would have strobe lights in the lounge! - Crap "Product"
- Location
-
- Location
- Coleford
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
-
Overall I have no complaints. Customer service is superb.
- Location
-
- Location
- Colne
- Reviewing
- Utility Warehouse
- Date
- 2021-05-26
- Comments
-
Absolutely disgraceful levels of service, falsely advised repeatedly resulted in full cut off of services at the exchange as a result of their billing error not resolved 2months+ after the issue was resolved. Shoddy/no communication, everything is automated and a case of 'computer says no', nobody does what they say they will and lies and fobs you off to the next person. Continued intermittent connection issues for eighteen months, still not fully resolved.
If you have ANY issues with utility warehouse you will waste hours and hours and hours of your life on the phone being passed from pillar to post giving you conflicting information and if you're lucky, MIGHT offer you £30 off their already extortionate billa for your trouble.
- Location
-
- Location
- Cowden
- Reviewing
- Utility Warehouse
- Date
- 2017-07-19
- Comments
-
Very poor broadband but not the fault of UW BT are to blame. Our UW agent has done his best for us and is much appreciated
- Location
-
- Location
- Croydon
- Reviewing
- Utility Warehouse
- Date
- 2018-07-18
- Comments
-
We’ve had intermittent broadband connection for months now and we’re supposed to have the fastest fibre optic broadband going. That’s not to mention the double in price of our utilities bills since a smart meter was fitted. Feel totally ripped off by then.
- Location
-
- Location
- Derby
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
-
We have the occasional hiccup but staff are always ready to take as much time as needed to get it sorted
- Location
-
- Location
- Derbyshire
- Reviewing
- Utility Warehouse
- Date
- 2020-01-10
- Comments
-
I was previously with TalkTalk receiving around 70mb down and 20mb up paying £25 per month. Talktalk increased my bill by £2 after the first year which at the time I was outraged by (i deeply regret this now).
I met a UW salesperson at a business event and was convinced to sign up to their services. On paper, the broadband deal was like for like to what I had with TalkTalk so I was happy to go ahead and sign up.
I work from home and occasionally use a VOIP phone for conference calls. How embarrassing for me when my VOIP phone cut out 3 times in 15 minutes due to poor connection and I had to call back into the conference a 4th time using my personal mobile.
Whilst I realise home broadband connections are not necessarily the best for VOIP, a connection quoted as having download of 65Mb should be sufficient considering it was 2pm and no other devices in my household were using the internet heavily.
Following this i started to notice other issues, my Alexa devices didn't function as well, (i'd never experienced buffering with TalkTalk) and it was noticeable if I was using a few devices at once. I live on my own in a small 2 up 2 down terraced house, so I shouldn't have connectivity issues between floors, but I started to experience them.
I've never bothered speaking with UW about the issue because their customer service is terrible in every other service I've had a problem with and as a person who works for a broadband provider I understand that their IT team can't do anything to help me, it's simply the shoddy, and very heavily contended line that I unwittingly signed up for.
I absolutely would not recommend UW for broadband. Their prices do not justify the poor quality lines they provide.
Additionally, if you are currently with UW and haven't yet got the LED lightbulbs, I would be seriously wary of getting them as this ties you in to a further 2 years of having their broadband. I have around 25 of these lightbulbs and 9 have blown in 4 months. My old lightbulbs are back in and working fine.
TalkTalk if you are reading this, please take me back.
- Location
-
- Location
- Derbyshire
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
-
Don't seem to have any problems
- Location
-
- Location
- Devon
- Reviewing
- Utility Warehouse
- Date
- 2024-03-24
- Comments
-
Shouldn't be so surprised such low prices. Only get what you pay for as they say. Terrible instructions with any item who knew we had 2 lines 5g & 2.4htz. Sadly both just as bad as each other. Slow or completely dropping out. No homework for the children as nobody available on the phone to help at weekends. Not happy at all
- Location
-
- Location
- Devon
- Reviewing
- Utility Warehouse
- Date
- 2021-10-28
- Comments
-
I've been with utility warehouse for 7 years they decide to cut off my broadband and phone line for no reason so mmy busiest time of year in my gift shop and I can only take cash and on top of tgat they are trying to treat me now like a new customer and changed my phone number plus trying to make me pay for anew contract ?! You disconnected me I didn't leave !! No-one is helping me and sadly my business may not recover from this now !!!!
- Location
-
- Location
- DONCASTER
- Reviewing
- Utility Warehouse
- Date
- 2018-08-10
- Comments
-
I have moved from talk talk to UW. Been reading all of the comments below. I cannot fault UW at all. Smooth transfer over, saving on my bills, internet great for what we need it for . All internet speeds differ this is nothing to do with the provider it's outreach as they deal with all lines and cables. Great company I can't believe what I am reading of all the issues feels like they are talking about a different company. 10 out of 10 for me and my family
- Location
-
- Location
- Doncaster
- Reviewing
- Utility Warehouse
- Date
- 2019-07-20
- Comments
-
I called to make initial enquiries and these lot signed me up to a full package even though:
- I gave no authority to set up an account
- I hadn’t moved into the property.
- I gave no bank details,
Trying to speak to anyone to remove me from their system meant being passed from person to person, took over an hour, and I am not convinced that this is the end of the matter.
- Location
-
- Location
- dorset
- Reviewing
- Utility Warehouse
- Date
- 2018-12-18
- Comments
-
really shocked at these reviews.
we switched from BT, we have 2 ps4's, 4 phones, 2 laptops and 2 tablets in our household and the internet we receive is brill!! however I think you need to upgrade to the premium router for optimum internet benefits. half the price of BT and defo worth the switch
- Location
-
- Location
- Dorset
- Reviewing
- Utility Warehouse
- Date
- 2019-10-30
- Comments
-
DO NOT TRUST! RIP OFF!!!
Pis poor service and they will rip you off. We were left with 5 weeks in total without internet access (without notice). This happened TWICE! All our bills were paid on time so why did this happen?? Incompetence!! We spent hours on the phone trying to get things resolved. No one was able to bring light to the matter on when we would be back online. The whole family was affected. They sent us a free dongle supposedly to compensate...BUT they started charging us for it without our knowledge!! No compensation for loss of service nevermind for the LOSS of earnings and hours spent trying to get to the bottom of the issue. No one knew their bottom to their elbow. Don't have everything under one roof, seriously they will drop you in the poo and treat you like dirt on their shoe. It isn't cheaper either, they do not save you money...they waste your time and money.
- Location
-
- Location
- Dover
- Reviewing
- Utility Warehouse
- Date
- 2017-11-08
- Comments
-
Absolutely awful , I can’t believe how slow the broadband is .
- Location
-
- Location
- Dudley
- Reviewing
- Utility Warehouse
- Date
- 2020-10-27
- Comments
-
Been with UW since 2013 and had utilities, broadband and cashbackcard.
Dropped the gas and electric after 2 years as saving of £30 / month was better.
ADSL is very good for 15mbps down , 0.6 mbps up as it costs about half price due to cashbackcard.
Had to call CS twice in 7 years and issues were fixed within a day.
- Location
-
- Location
- East midlands
- Reviewing
- Utility Warehouse
- Date
- 2018-08-06
- Comments
-
Absolutely fantastic services I switched my home phone, broadband, mobile, gas and electricity and im saving nearly £50 per month on my previous provider (BT). When nobody else could offer me even standard broadband utility warehouse saved the day with fibre. They guaranteed 5mbps and im getting 7 regularly. Heartily recommend to everyone.
- Location
-
- Location
- East Mids
- Reviewing
- Utility Warehouse
- Date
- 2019-02-22
- Comments
-
Absolutely shocking. I signed up to this company a couple of years ago, I immediate found the broadband was rubbish compared to what I had been used to with Sky, so I had to pay to upgrade which defeated the object of saving money, I still have problems with broadband mainly in the evening despite upgrading. I am now having nightmare with my Gas & Elec bill as they have allowed my bill to build up, since smart meter put in this year, and I have now been told I owe them a small fortune. Absolutely disgusting. I am going to save up to pay them off, and then cancel all my subscriptions with them. They don't deserve my business.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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