303 Customer Reviews over 8 pages
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- Location
- Somerset,UK
- Reviewing
- Utility Warehouse
- Date
- 2024-04-12
- Comments
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I only changed to Utility Warehouse because of the bundle deal with my electric & mobile. My provider before was fantastic & I didn’t want to change. I’d also tried UW years ago & it was awful then but thought hopefully they’d be better now. No, awful signal dropping in & out constantly, was told there was something wrong with the wall socket in the house (it worked perfectly 2 days previous with Sky). I’ve cancelled & gone back to Sky.
- Location
-
- Location
- South Wales
- Reviewing
- Utility Warehouse
- Date
- 2019-01-30
- Comments
-
This broad band is absolutely shocking, I changed to UW broadbands with the promise that it would be faster and cheaper but ever since I changed all I have had is problems, and hoping it would improve I upgraded the internet package I was on and tbh it’s even worse than the lower package, constantly buffering, lagging. I was on my own in my house with only 1-2 devices connected and I was lagging all over the place on my PlayStation, and stuff was really slow on my phone.
- Location
-
- Location
- South Wales
- Reviewing
- Utility Warehouse
- Date
- 2018-06-02
- Comments
-
Excellent customer service, best I’ve ever experienced. Services are very cheap & reduced further with a cashback card. Far superior Compared to my previous preoviders...... Sky, O2 & talk talk. Recommended
- Location
-
- Location
- South wales
- Reviewing
- Utility Warehouse
- Date
- 2018-11-01
- Comments
-
I'm with this company with my broadband I would like to warn all the people that intrested to go with them in my honest opinion they are absoukyy f#@@ useless can't even watch Netflix or play video games or download games on my x box rang the utlitlie warehousecustomer service to see what the issue was and they said there nothing they can do only can troubleshoot it terrible company business good enough taken your money for the bills but not good enough to come sort the problem out for their customers
- Location
-
- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2018-12-09
- Comments
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Have just joined Utility Warehouse 3 weeks ago, have had no internet connection since joining up. Could not connect to internet so went through troubleshooting with them, but did not work. They sent me a new router but still does not work. Went through troubleshooting again but still no luck. They have now advised me to take my computer to a computer shop to get it fixed. There is no problem with my computer, I am currently using it at my parents house and can log on to their internet absolutely fine. Plus the computer worked perfectly until I plugged in their router. Am not happy as I have been made redundant and need to use computer to look for a job but cant do anything :(
- Location
-
- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2021-03-03
- Comments
-
There seems to be 2 sorts of review on here for UW, 1 or no stars across the board with complaints about constantly dropping broadband, poor customer service, exit fees and rising bills - or 5 stars across the board saying how wonderful they are. Not saying that the 5 star reviews are from UW partners, but I am firmly in the best avoided camp for all the above reasons
- Location
-
- Location
- Southampton
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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no complaints, get what I want whenever, very pleased
- Location
-
- Location
- Southend on Sea
- Reviewing
- Utility Warehouse
- Date
- 2023-01-15
- Comments
-
Broadband is forever cutting out. When you call the customer service team all they suggest is getting a new router every time. If your connection fails between Saturday 16:30 and Monday 7.59 then you're completely buggered because they are closed, no out of hours provided.
We upgraded to ultra last year and no difference than before.
DO NOT SIGN UP TO UW
- Location
-
- Location
- Southminster Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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A great broadband service at a great price.
- Location
-
- Location
- Staffordshire
- Reviewing
- Utility Warehouse
- Date
- 2023-05-07
- Comments
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Moved to UW from Virgin as was paying over the odds and virgin cust service was pants. UW cust service is UK based and often im speaking to a human within 3 rings!! Broadband speed is good, got three kids and we can all stream and video call at once. The router has 5G aswell as traditional cable, so can put different devices on the separate connections. Often virgin or cable goes down in th street , and I can still continue to work/stream/video call using the 5G network on the router, brilliant!
- Location
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- Location
- STANFORD-LE-HOPE
- Reviewing
- Utility Warehouse
- Date
- 2023-06-11
- Comments
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I am paying for 3 eero boosters still I can only get internet in 3 rooms.talking to an UW operator last week admitted I’m only getting half speed,(no offer of a refund there) appalling service would not recommend worst thing ever changing from sky roll on the 14th going back to sky broadband it will nice not to spend endless hours watching the television buffering
I pay in the region of nearly £50 a month with an House phone ,and have had endless scam calls something I never had before
- Location
-
- Location
- Statham
- Reviewing
- Utility Warehouse
- Date
- 2018-05-13
- Comments
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Absolutely terrible! Words cannot describe the awfulness of this broadband. I am unwilling to play xbox with my friends because the router that was recommended does not give half of the percentages I need to play. All of my friends pay exactly the same for their broadband and they never have problems wether their is 1 or 12 in the house all using wifi. Myself on the other hand, can't play if there is 2-3 people using the broadband. The only time the wifi ever works or even satisfies is when I'm home alone. I can't even watch youtube without my video bufferning for 10 miniutes or so. We've tried fitting ethenet cables from the router to the xbox, which is a very well known way of dealing with poor connection, yet it makes absolutely no difference. I would not recommend this terrible broadband to anyone because it will vener give what other broadbands give. I would recommend any other broadband apart from this one. I will change broadbands ASAP with no hesitation. Terrbible experience with Utility Warehouse broadband.
- Location
-
- Location
- stockport
- Reviewing
- Utility Warehouse
- Date
- 2018-11-15
- Comments
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excellent connection excellent customer service very happy changed all utilities to utility warehouse
- Location
-
- Location
- Stockton
- Reviewing
- Utility Warehouse
- Date
- 2018-09-30
- Comments
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Absolutely shocking internet speed, cannot do anything with it, always dropping out and kicking devices off needing to enter passwords again, when it is connectes it’s absolutely lousy speeds max of 300kbp i mean dial up was faster. What company doesnt have help and support on a sumday. What a load of crap.
- Location
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- Location
- STOCKTON-ON-TEES
- Reviewing
- Utility Warehouse
- Date
- 2023-05-01
- Comments
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Joined these last august as I was quoted 156pound for energy… was told the more services I took the cheaper it would be. Got broadband mobile cash back card… I’m not paying the 156 pounds a month it has doubled to 300 a month
- Location
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- Location
- Stroud
- Reviewing
- Utility Warehouse
- Date
- 2017-05-24
- Comments
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We did not realise that one of our e mail addresses was not portable, and have had to pay the previous provider to keep the address, after e mails stopped arrive. Advance notice of this as an issue would have been helpful, as its taken a while to sort.
- Location
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- Location
- Suffolk
- Reviewing
- Utility Warehouse
- Date
- 2019-12-17
- Comments
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Worked fine for 7 months then stopped one day, contacted utilities warehouse and they told us the only way to get it back was to upgrade to fiber pay an extra £5 a month and have to extend the contract by 18 months. We changed supplier because I didn't want to pay more and there were cheaper options available with other suppliers.
- Location
-
- Location
- Surrey Hills
- Reviewing
- Utility Warehouse
- Date
- 2021-07-19
- Location
-
- Location
- Sussex
- Reviewing
- Utility Warehouse
- Date
- 2019-09-13
- Comments
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Our Household have been with UW for nearly 3 years now, and I am not satisfied. They have sorted phone problems a few times, but the bill payers are regularly stung with unexpectedly high bills, which are not itemized or adequately explained. All they can do is promise a temporary reduction, followed by a later Hike in Bills.
The internet is terrible. Regularly freezing and cutting out. Just today we were fitted their shiny new Router, and so far no fewer that two apps on our Smart TV have stopped working. BBC IPlayer won't load at all and ITVPlayer cuts out in the Middle of programmes and won't reload.
All I can assume is that the router cannot cope even with basic streaming. Dread to think what it will be like with Amazon video.
- Location
-
- Location
- Swindon
- Reviewing
- Utility Warehouse
- Date
- 2022-05-11
- Comments
-
Absolute scandal of a company. Have just left them and they are trying to bill me for another full month of services that I no longer have provision or contract or services for. They have also tried to add a £10 disconnection fee! Absolute scandal, they are child of TalkTalk so no wonder they are a nasty evil provider who do not believe in letting customers leaving and will do anything it takes to grab extra money off you. Best advice - never sign up to them in the first place - thieves and scoundrels.
- Location
-
- Location
- Swindon
- Reviewing
- Utility Warehouse
- Date
- 2019-04-08
- Location
-
- Location
- Swindon
- Reviewing
- Utility Warehouse
- Date
- 2019-07-30
- Comments
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It has been a week since I am having problem with the internet. The connection keeps on dropping. Called customer service today but the guy was like you need to buy a handset or borrow a phone from your neighbour for him to check what is wrong with the internet.WOW He did not even apologise once for the inconvenience he bluntly said it will be fixed by tomorrow and if not get a handset and call us again. Horrible customer service!!!!
- Location
-
- Location
- Taunton
- Reviewing
- Utility Warehouse
- Date
- 2019-04-03
- Comments
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Do not sign up with this company. We have had nothing more than problems with our broadband service since joining in November. Our connectivity with Sky prior to this was excellent but thought we could save money by combining our energy bills and broadband with one company. An engineer from BT Outreach has confirmed the problem is with the router and he receives numerous complaints from UW customers with the same issues as ours. The customer service team at UW have been extremely unhelpful so far. Why in 2019 have this company been allowed to get away with this. I hope the company can be investigated and save any others from the stress we have endured
- Location
-
- Location
- Taunton
- Reviewing
- Utility Warehouse
- Date
- 2020-01-14
- Comments
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Changed from Bt, we had such poor speed connection issues with them and had enough with their attitude of “if we come out and the problem is your fault we will charge you” that when we met a Utility Warehouse Distributor we were so ready to switch, we had the best package with Bt and were paying in the region of 80 quid pm now we have the the highest package from Utility Warehouse for 36.19pm to be precise. Initially the broadband and connection issues were all gone for a month, when they came back I rang UW and they detected a fault on the line (openreach maintain the network so not to do with your provider), the guy from their tech department was friendly and helpful and said that an engineer would visit to sort (no mention of if it’s our fault we have to pay
- Location
-
- Location
- Thanet
- Reviewing
- Utility Warehouse
- Date
- 2017-08-15
- Comments
-
Since I have Signed to Utility Warehouse, the Broadand internet has been near enough useless. I never had any problems with Sky and wish I hadn't left them. Utility Warehouse staff try and help but it turns out they gave you a useless router when you first sign up, and you need to upgrade it for a better one for a further £50.00 at your own cost. Fibreoptic is not available in our area.
- Location
-
- Location
- The Wirral
- Reviewing
- Utility Warehouse
- Date
- 2017-03-31
- Comments
-
Broadband speed is very good & the other services I use are excellent. I have a Double Gold tariff which saves me money and I have always had great service when I need help or advice.
- Location
-
- Location
- The Wirral
- Reviewing
- Utility Warehouse
- Date
- 2019-02-11
- Comments
-
This may take a while.
I live in a rural area, where broadband stability and speed has, until this year, been a significant issue. Nothing more than the lowest speed service available at the same cost as other areas are paying for significantly better.
I was a customer of BT for 2 years and had significant issues with the broadband service. Eventually, they advised me to ditch the telephone handset as that appeared to affect the braodband service further and, like many households today, it wasn't being used. (We live in an old cottage with thick walls.....pretty much opposite an Openreach green box).
So, having ditched the handset, nothing improved. I switched to UW to pay less for the same broadband service. And didn't replace the handset. It's definitely not the same. In fact, I am now 12 days without any Broadband connection at all. There is a recognised fault in the area, which Openreach were scheduled to fix on February. They needed to apply to close the road; I watched two Openreach vans turn up as expected and leave within an hour; no traffic lights erected for traffic management and no road dug up.
I run a small on-line business; my children require the internet to carry out homework; I have used my data allowance on my mobile wifi unit and mobile phone; I have amassed a significant bill in accessing further data.
I understand the 80/20 rules in making business decisions. And falling into that "20" is stressful. My customers expect timely responses and orders fulfilling.
Being in the "20", no one wants to take any responsibility.
Clearly there are patches of good in UW. I don't rate them at all; the rules of them paying for me to come out of my BT contract changed after I signed up to the service, so there are now actions reliant on me to carry out to get the £80. These actions were not clear or explained when I agreed to switch.
My advice is:
Do your research before switching any service provider. And more over, if your broadband relies on Openreach, which it will unless you are a Virgin Media customer, understand the service level agreements in place in case you have a total outage.
HMRC are demanding that VAT returns are all executed digitally from April.....sadly by then, the excessive charges that I have incurred will mean that not only will I probably be bankrupt, but I'll be facing extra fines because I can't submit my VAT return.
We should all learn a lesson from BREXIT......ask questions and understand the facts. Don't be seduced by cheap because you get what you pay for. And be aware that no service for anything, from anybody, is consistent. It's impossible. Look for what's good in your area. The reviews here are massively mixed. My experience isn't great and I am more than stressed about it. Life in the 21st Century relies on broadband for the majority of the population. UW are no better placed to provide a broadband service than any other Openreach based service provider. But equally they don't have the empathy skills or alternatives to deal with customer issues.
I'm borrowing a wifi unit today. Who know what tomorrow will bring.
Benefit city here I come. It doesn't pay to be responsible for your self anymore.
- Location
-
- Location
- thornton
- Reviewing
- Utility Warehouse
- Date
- 2019-01-26
- Comments
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very slow broadband keeps buffering
- Location
-
- Location
- Toftmonks
- Reviewing
- Utility Warehouse
- Date
- 2019-12-11
- Comments
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The broad band router never got here was due on 4th, by the 10th still not here.& still with BT, !the electricity was more than ESB Elect. . My phone was still with BT. even though they said it was with them. The mobile was also still with BT. sorry guys you service lousy.
- Location
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- Location
- Trowbridge Wiltshire
- Reviewing
- Utility Warehouse
- Date
- 2018-11-26
- Comments
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Absolutely fed up to the teeth with this provider. Been with them for years,but the standard has deteriorated badly just lately, and it takes them ages to sort out any problem, specially with broadband issues. I was told 11Mbps when I signed up, I am getting about 4Mbps, upload speed is laughable, last night 3 hours to upload three photos, after which time I gave up, upload speed 0.2Mbps, can't connect my TV, playing games is a nightmare, and it keeps bombing me off whatever site I am on, not to mention the modem switching itself off when I am in the middle of something. Needless to say am now searching out an alternative. Can't come soon enough, just need to make up my mind which way to go.
- Location
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- Location
- Uffculme Devon
- Reviewing
- Utility Warehouse
- Date
- 2022-09-20
- Comments
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Just taken on Utility Warehouse Ultra + home phone and broadband this week. I received the router within the promised five working days. It was very easy to set up and working within 10 minutes. Am getting speeds of up to 75 download and 18 upload. Signal steady and reliable. Our grandson who likes some hefty gaming is even happy with good strong levels upstairs and down. Very pleased.
- Location
-
- Location
- UK
- Reviewing
- Utility Warehouse
- Date
- 2023-04-27
- Comments
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I have spent months working with UW to try and correct an error they made with our Meter readings which resulted in a significant overcharge. They have had numerous opportunities to issue a correct bill but have failed. They have since cut off our mobile and broadband services and threatened to refer us to Debt collection agencies. Due to their error we are now without broadband access as we try and sort out their mess. Great when we work from home! UWs response? If you don't like it go to the Ombudsman - obviously we have! Never been treated so poorly by a Utility company before...
- Location
-
- Location
- Uk
- Reviewing
- Utility Warehouse
- Date
- 2018-02-14
- Location
-
- Location
- UK
- Reviewing
- Utility Warehouse
- Date
- 2018-07-06
- Comments
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One of the worst broadband provider I have ever used. Slow speeds, the WiFi connection drops extremely significantly to the point playing a game is a big no & literally lags to load low quality (144p) videos. I literally pay to sit around waiting, for a not even a decent enough speed for the best broadband package they provide to actually do my work, maybe play a game with my friends or even browse the internet.
Embarrassing Utility Warehouse, I recommend you stay away. Also the fact they have their “ties with TalkTalk” eeesh
Also due to these sales from their agents or “partner scheme” whatever they call it, achieving customer support/ actual helpful assistance or a refund for their crap service is nearly if not impossible. Then to be stuck in a 18month contract with them! To leave you’re trapped charged with all these hidden fees they fail to announce upon purchasing. Really stay away, there are way better deals & providers out there. Virgin is good, EE is getting better, even BT provided a better service.
- Location
-
- Location
- United kingdom
- Reviewing
- Utility Warehouse
- Date
- 2019-01-07
- Comments
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The only good point about the broadband is the router is thick and weighty - so you can use it to bludgeon the rep that sold you this disgrace.
The broadband, should you manage a connection, is slow. Painfully slow. Possibly contravenes the Geneva Conventions slow. Not to mention it will drop out continuously.
We have now gone through 3 routers (sadly, not through burgeoning) and no significant improvement to connect has occurred. If you are thinking of going with this company, try setting up a brick and connecting to that; it will have the same effect, while also being cheaper and easier to leave in the long run.
- Location
-
- Location
- United kingdom
- Reviewing
- Utility Warehouse
- Date
- 2023-09-24
- Comments
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Uw decided to stop my internet without telling despite an agreed payment plan im on and have paid the majority of that off while charging £100 per month which i pay off, 5 days without internet
- Location
-
- Location
- Wakefield
- Reviewing
- Utility Warehouse
- Date
- 2023-10-11
- Comments
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main reason is poor broadband speed and signals- terrible. I am lucky to cancel within cooling off period without extra charges. Customer services were ok but unable to resolve the issue
- Location
-
- Location
- warminster
- Reviewing
- Utility Warehouse
- Date
- 2018-08-02
- Comments
-
have recently changed telephone and broad band from utilty warehouse to another company.when i phoned to pay what i thought was my last bill i was told that i had to give 30 days notice from the date the new provider told them.i have never had this happen befor other times when i have changed when one takes over from the other that is it and i have only had to pay to the change over date.so i am not happy about this and they could not tell me on the phone what my final payment will be i don't see why not as i am now with my new provider
- Location
-
- Location
- Warrington
- Reviewing
- Utility Warehouse
- Date
- 2017-04-12
- Comments
-
Very happy so glad I changed over
- Location
-
- Location
- Warwickshire
- Reviewing
- Utility Warehouse
- Date
- 2017-05-17
- Comments
-
I have been a customer of Utility Warehouse since 2013. Since that time I have been genuinely delighted with their customer service, and offers. As I live in a very rural area, my Broadband service is very slow and nothing any Broadband service can alter that until new lines are installed. I'm told that there is no plans for that in the near future however. I have been offered help from Utility Warehouse as I am a pensioner with costs and meter readings etc. Now I have received a smart meter so no more readings are required. I have had all my light bulbs changed for LED bulbs free and the offer of a 'new' for 'old' bulbs' if or when a bulb goes. Recently I did have a problem with my broadband but I phoned customer service who solved the problem immediately and the agent told me how to do this myself if it ever happened again. I can honestly say that I am delighted with all sections of their service. The bills are so easy to read, the costs are low due to me being a 'GOLD' customer (I have phones, gas, electricity etc from the same firm) and everything I spend at certain shops gives a discount which is taken off my bill. However, there is one minor downside (which I have found with EVERY energy company I have ever been with) - when I phone Customer Services, the wait can be far too long. The phone call is free but my time is precious. Other than that, I have found this is the best Energy company I have ever experienced for prompt, efficient service, There has never been any cause for the smallest of complaint. (I hope I don't have to eat my words if the prices escalate!)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.