Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    1.8 stars
  • Customer Service
    1.8 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 100 customer ratings since 2022-12-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,017 Customer Reviews over 26 pages

  • Reviewer
    Location
    Liverpool
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting! From waiting a month for the router no internet connection for a week when we eventually receive the box! My husband had to fix it!then hidden charges! 2 hours on hold rude obnoxious telephone handlers! We were told £17.99 then bill is £73.! Absolutely appalling and wont let us cancel! Stay away!!!
  • Reviewer
    Location
    Ipswich
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly dissatisfied with the speed and consistency of this service.
    Without fail, it’s breakdowns weekly.
    I have no Internet right now and it’s been down for 13hrs. I have been told it could take Mon/Tuesday to be fixed. It’s Friday today!!!!
  • Reviewer
    Location
    london
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    thought that Sky are bad, but this guys are the worst ever! Two months ongoing problems with broadband and phone line and they found every excuse in the book to say it is not their fault. The most ridiculous of which was to explain how old system the WiFi is and how it can be affected by anything and prevent it to work properly. Grow up idiots, if that was true 99% of the world will not use WiFi for their wireless connection! Never ever buy phone or broadband service from this people!!!!!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered fibre optic from Origin nearly a month ago, and I still haven't received it. I've had no communication from the company, other than myself contacting them asking what the hell is going on. The people on the phone are very friendly, but I can't say they have been very helpful because I was told I was receiving my router "guaranteed the next day". Two days later I still haven't received it, I've phoned them and have been told it's because my Live Date hasn't been set yet. Well it's been a month Origin, what's the hold up? I had an engineer round yesterday for what I thought was my Live Date but have only discovered today after phoning enquiring about my router that that was just for my phoneline, not my broadband.
    There's been no communication from them and I'm severely fed up. It's incredibly hard to set up everything you need to set up when you move into a new home without the use of the internet. It was the first thing I sorted out and it's now the last thing to be fixed.
    I was recommended Origin from a family member but I would not recommend them to anyone else.
  • Reviewer
    Location
    Leeds
    Reviewing
    Origin
    Date
    Comments
    Do not ever use this company, their reliability in terms of everything they offer is trash, their reliability, their customer service, their equipment, their speed..... all trash, even after 18 months and numerous talks, they still have the wrong address on file. They are a joke of a company and they WILL look to screw you over!! Mark my words, I copy this from Peter because it domes up this company to a tee, I will never go near them again
  • Reviewer
    Location
    Reviewing
    Origin
    Date
    Comments
    Origin broadband are classic scammer, please stay away from them!!!!!!!!!

    They said I owe them £768, and I did not use their service for one day. When i connected the box there was not internet, and a friend told me to call them to cancelled the contract, I called origin, but they refused to picked my calls, and I sent them emails, that I am returning their I would need their address so that I can return their box, and never replied. I cancelled the direct debit,but they use my debit card details and took another £27 unauthorized. Now they have taken my name to CRS credit collector that I owe them £700 plus, I have been having sleepiness nights because of this issue I did not even use their service at all.
  • Reviewer
    Location
    Redhill
    Reviewing
    Origin
    Date
    Comments
    The worst internet provider company. Call them several times and still they can't fix the problem. The signal cuts through, so I can't get my work done. Honestly, don't waste your money on them.
  • Reviewer
    Location
    Stevenage
    Reviewing
    Origin
    Date
    Comments
    Disgraceful company, ORIGIN ARE SUCH A BAD COMPANY, CUSTOMER SERVICE DOES NOT EXIST,PLEASE DO NOT GET INVOLVED WITH THIS COMPANY THEY ARE AN ABSOLUTE NIGHTMARE, they caused me so much stress, never ever actually got connected, their service is disgusting.
  • Reviewer
    Location
    Stoke on trent
    Reviewing
    Origin
    Date
    Comments
    Absolute disgrace, no reply to emails
    Broadband is not fit for purpose, I cannot watch internet tv the speed is so slow it keeps freezing
    This company needs closing down
    Is there a law against this sort of thing
    If so
    Where is law enforcement?
  • Reviewer
    Location
    Neilston
    Reviewing
    Origin
    Date
    Comments
    Stay clear of these cowboys. I signed up after being promised >1 mbps, I usually received 0.06. Their product was so bad that I was asked why my router was offline when it clearly wasn't.

    I missed the cooling off period of 2 weeks as it took them more than 3 weeks to have my lines ready.

    I advised them that I so not want their product any longer and when they refused to cancel I cancelled my direct debit so they won't be able to take any further funds. Let then come after me, I would welcome the fight. In my opinion they've failed to keep up their part of the contract by not supplying the broadband speeds they promised.
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Comments
    Worst internet provider ever - don't use! At best, internet speed that takes 10 minutes for a page to load. At worst, no internet for days. Unhelpful call centre staff - the best they could suggest was spending £50 on a new router. We had perfect sky before - never should have switched.
  • Reviewer
    Location
    Hastings
    Reviewing
    Origin
    Date
    Comments
    Consistently very poor service. Please be cautious about signing up if you rely on the internet
    Please be cautious before signing up to Origin who I'm afraid have consistently offered a bad internet and customer service experience. Over a 4 month period I had only intermittent internet access with a total of 5 weeks during which I had no access at all. My neighbours in the complex had no such issues through other providers. I work from home, have children and as a family we rely on the internet. Needless to say we were severely impacted by this lack of connection. The issue was finally resolved following the provision of a new router and a very considerable amount of time trying to connect to customer services.

    Sadly, our connection remainded poor and I requested a cancellation of my contract with Origin. I was informed that I would have 30 days of continued internet access however my connection was ceased several hours later. I rang customer services and after more than an hour waiting was reassured that I would be reconnected within 24 hours. This did not occur and I rang Origin again to be informed that my connection was ceased due to human error and the advice around reconnection was incorrect. I have therefore been left with my ability to work severely compromised and having to wait 7 or more days for a new internet connection.

    In general customer services were polite and tried to help however repeated protracted waits, errors and misinformation and a fundamental failure to supply a reasonable internet connection means that I cannot at all recommend this company.
  • Reviewer
    Location
    Derby
    Reviewing
    Origin
    Date
    Comments
    Absolutely terrible... can't even watch netflix the broadband is that bad. Constantly cuts off and you have to re start the router for the tiniest bit of Internet and then it is still rubbish. Do not get your broadband from this provider.... 0 stars
  • Reviewer
    Location
    HASTINGS
    Reviewing
    Origin
    Date
    Comments
    Diabolical!! Done 2 reviews on trust pilot, a katey lady said she would contact me eventually she did, I emailed her and had no reply..do not use them I have cut and paste my last email

    Hi Katey,

    Thanks for getting in touch, its a step forward in the right direction hopefully!
    OK, I have 2 phone lines at my property, 1 in the annex and 1 in the house. The annex is still running BT Internet, and the house is running Origin. They both use the same cable from the exchange to our house, then the cable splits, to both property's.
    As Origin WiFi is so abysmal I have connected BT boosters to the annex Bt router, I am getting an average of 40gb from this at approx 20m from annex.
    if I stand next to the Origin router with the same devices then I'm lucky to average at 10gb and constant drops, which is awesome when trying to watch TV programmes.
    If it is true that all calls are recorded then if one was to go through the recorded transcripts of the sales person whom sold me Origin, it was clear that I was told Origin will beat or better BT! oh! how wrong!.
    I have had a chat with the tech team and tried different channels as suggested, and I have also checked the gb speed hard wired which is great, but this is 2020, everything is WiFi, phones, fridge, printer, TV, laptops, tumble dryer, etc, etc,
    So I would just like what I was promised, nothing less! I was told I have the best you have, which I asked for, so, does this mean origin are not that great?? now if this is the case then fine, end my contract and let me go, but I'm not prepared to pay £400 odd pounds to leave the contract, when you are not supplying what your sales person has promised.
    Its a bloody pain, but I can do reviews every week or so, I would rather not! I would like whats promised or let me go no strings attached.
  • Reviewer
    Location
    romford
    Reviewing
    Origin
    Date
    Comments
    Terrible provider. Internet cuts out multiple times per day and they deny there is a problem - I can see from the router logs the line does down from their end.
    The router when it arrived was not configured
    properly and I had to be on hold for hours to get the correct configuration from tech support - it's great that they're in the UK but not when they only have 1 person in the call centre!

    When I signed up I was promised a gift card after 3 months - after countless emails and phone calls it was issued after 6 months - for the wrong retailer!
    They refuse to re-issue the correct voucher and the old one has now expired so I am £200 down and have internet which doesn't work.

    Please do yourself a favour and do not use origin
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Comments
    RUN AWAY!
    They are even worse than most of their reviews.. an absolute joke of a company!
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Origin
    Date
    Comments
    Garbage service, customer support 'hadn't been trained' on the modem they supplied me, modem was supplied with incorrect credentials, had to factory reset and find settings on google, garbage service drops out every twenty minutes. YOU GET WHAT YOU PAY FOR.
  • Reviewer
    Location
    Somewhere
    Reviewing
    Origin
    Date
    Comments
    It keeps turning off 10 times a day I keep contacting the company but they don’t do anything and they take money anyone buying internet do NOT buy origin broadband it’s the worst wifi ever
  • Reviewer
    Location
    Harrogate
    Reviewing
    Origin
    Date
    Comments
    Not even worth a star . The worst company I have ever dealt with . Paid for a service that wasn’t there . Customer service none existing . Don’t touch them .
  • Reviewer
    Location
    Hornchurch
    Reviewing
    Origin
    Date
    Comments
    Messed me about before connection so cancelled before contract started.
    Took my first months money straight away but after promising haven't paid me back yet.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    Origin
    Date
    Comments
    the worst company ever omg spent as many hours on the phone to them on numerous occasions as my broadband has never worked at all. just off the phone again to no avaiL!!!! HOWEVER HAVE ALREADY ARRANGED TO SWITCH PROVIDERS and ORIGIN has cut off my internet OMG disgusting my bills are up to date etc all because im switching customer service is attrocious, most certainly they need a course in public communications, IGNORANT is an understatement
    im not paying for what ive not got and to take my services away all because im moving because your a terrible company yous have withdrawn my internet. also just read other reviews and not good one
  • Reviewer
    Location
    Middlesex
    Reviewing
    Origin
    Date
    Comments
    AWFUL. I have no broadband, never arrived as promised 14 days later. A further 13 days later still no refund as promised. BAD BAD BAD
  • Reviewer
    Location
    Sheffield
    Reviewing
    Origin
    Date
    Comments
    I havent even rated this service cus i havent even had it i paid my bill...... and some how i have no internet.....because someone has took over my line... i have explained that i buy and sell on line and without it i can not live.... they dont care said someone will ring back... yhis has never happened this service has been no exsistant i have had the worst service ever avoid.... avoid... avoid... do not go with origin....
  • Reviewer
    Location
    Rotherham
    Reviewing
    Origin
    Date
    Comments
    The absolute worse broadband provider I have ever known. Was switched over from SSE, getting 76Mb, down to between 2Mb to a max of 15Mb. Customer service is awful, with wait times exceeding an hour. Avoid at all costs.
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Comments
    Con cancelled this in November ,still won't pay me my money back,they say oh we sort it out done this few times now and they say the same oh we sort it but dont
  • Reviewer
    Location
    Liverpool 7
    Reviewing
    Origin
    Date
    Comments
    Biggest regret is signing up with these. The staff can't answer questions because they don't have a clue!! They want payment upfront and then don't even bother to set it all up... u have to chase them to get anything started. Feel I'd be within my rights to end the contract earlier than agreed....I haven't even had any services. Beware
  • Reviewer
    Location
    Dorset
    Reviewing
    Origin
    Date
    Comments
    this company is the worst I have ever dealt with. They lie they say they are going to keep in touch, NEVER
    They say they will email you when BT have sent a report, NEVER
    They say they will send you a new router 4 times, STILL WAITING
    THEY SUPPLY FAULTY GOODS, CUSTOMER SERVICE IS CRAP, YOU CANT CANCEL SO I WOULD NEVER RECOMMEND THEM EVER
    OUR NEXT STEP IS CONTACTING WATCHDOG AND FINANCIAL OMBUDSMAN AS INTERNET DROPS EVERY 3 MINUTES BUT CANT CANCEL
    ABSOLUTELY THE WORST COMPANY
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Comments
    Terrible services, The broadband is barely there. If you manage to watch a video on the lowest quality on youtube without constant buffering then it is a miracle. No support whatsoever, waited on the phone for 2h and no one answered. They started charging me illegally 18 pounds per month on top of what i have already paid due to "mistake in the system". It is the worst provider i have come across. It was a big mistake going with Origin
  • Reviewer
    Location
    Leicester
    Reviewing
    Origin
    Date
    Comments
    Truly awful all round .constant dropouts poor speeds poor service. I've never know a company like this. The only thing that's reliable about this company is the direct debits..please avoid
  • Reviewer
    Location
    Falkirk
    Reviewing
    Origin
    Date
    Comments
    Failing internet, phone line cuts off while on the phone. Put on hold for minimum of 40 minutes then disconnected. Customer service is appalling. Router didn’t work was offered compensation which was never received. Don’t reply to emails, 14 emails sent! Not a single reply. Never received call backs as told I would. Ombudsman contacted and took case on and struggled with contact. Agreement made for compensation after 2 months. Origin had 28 days to make compensation payment and failed, however took more money from my bank after the account with them was closed. Case is still ongoing with ombudsman. Disgusting treatment from this company.
  • Reviewer
    Location
    Reviewing
    Origin
    Date
    Comments
    The worst broadband company of all time!! Didn't honor my contract, mismanaged complaint, rejected my new providers request to let me leave despite contract ended. SHOCKING
  • Reviewer
    Location
    Tyne and Wear
    Reviewing
    Origin
    Date
    Comments
    AVOID AVOID AVOID ORIGIN at all costs! Try to leave and your stuffed. Will send you a massive bill so cancel any direct debit before you ring them. Charge £40 for the router unless sent back... no other provider does this. They disconnect you from your account portal as soon as you inform them you are changing providers so you're unable to access it to check your bill or personal info. Give you duff information to get you off the phone and make the rules up as they go saying 'someone has just informed me that ...'
    Ask for Oliver Brysou and they dont know their own Managing Director! Then say he's not available. You can hear the smugness in their voices as they know they have your bank details and credit card number so will try and get your money anyway they can. I CAN'T BELIEVE THEY HAVEN'T BEEN INVESTIGATED BY THE FRAUD SQUAD YET BUT HOPEFULLY SOON. DOM JOLLY SHOULD BE ON THE CASE.
  • Reviewer
    Location
    Rochdale
    Reviewing
    Origin
    Date
    Comments
    AVOID!!! I never leave reviews however the service provided by Origin Broadband is so poor I feel compelled to warn everyone to STAY AWAY! The connection is exceptionally unstable and looses connection 4 to 5 times per day taking up to 30 minutes to connect. This happens whilst you are browsing, gaming, watching movies etc. The customer service (45 min hold) are useless and you will be counting down the days until your contract runs out.
  • Reviewer
    Location
    Leeds
    Reviewing
    Origin
    Date
    Comments
    Origin Broadband should not be in the market they put beautiful service on the net to get people to sign up but trust me is a trap.
    Their policy is hidding you don't get to see before signing up.
    You don't get that fibre speed they talk about and mostly the network go off for over an hour.
    When you relocate they charge you and automatically signing up new contract (12-18 months)
    When ending the contract they charge you huge sum even if their service is not yet activate in the property whiles you sign up you get charge.
    What a way to make money
  • Reviewer
    Location
    Bedford
    Reviewing
    Origin
    Date
    Comments
    spend hours trying to reach the customer support, no help, sending emals trying to schedule technician visit but not replying, no action, was without internet for 5 weeks, such a waste of time needed to switch
  • Reviewer
    Location
    Orkney Islands
    Reviewing
    Origin
    Date
    Comments
    Do not even consider going with this crowd of cowboys. I got signed up over the phone and was promised the earth. It was going to be the fastest and best signal that was possible to get or so I was told. What rubbish. I cannot talk to anybody online and the internet and the signal just cuts off quite frequently.To make matters worse I discovered last week they have changed my phone number, which I have had for over 30 years and never even told me. My number is very important to me as people like doctors, hospital,banks, accountants, etc all call on my number. When I phoned to demand my original number be reinstated the customer service woman did not even ask for my details.Origin is the worst company I have ever had any dealings with and how they are allowed by the government to carry on trading I don't know They are pure and absolute garbage
  • Reviewer
    Location
    Hastings
    Reviewing
    Origin
    Date
    Comments
    Went with origin, changed from bt as origin promised same service half price. How stupid was I to believe this, origin was awful, WiFi was absolutely rubbish, not a spot on bt, this maybe just my area. I can give a honest comparison as I still ran bt in the annex of house so both used same cable entering property, anyway after many emails, phone calls and no help from them, bt have bought me out of the contract back with bt, everything is awesome again, origin chased me for a final payment of £29 practically impossible to contact to pay 1 month sent to their collection company went up to £42 so paid thus as the collection company make it so easy to pay, had a chat with bt they will reimburse me as part of contract pay off, bt fab origin awful, please think and don't waste your hard earned wages on this diabolical company
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Comments
    As an IT professional, I highly recommend that this company be avoided.

    I have made 8 calls to their customer service department and none have been answered. My average hold time is over 20 minutes and have given up.

    A dispute with my bank has been raised to refund monies they have taken and a complaint to Ofcom has been made.
  • Reviewer
    Location
    middlesex
    Reviewing
    Origin
    Date
    Comments
    I am still waiting for my refund after two weeks!

    My broadband/service never did arrived.

    Have now contacted the tele- Ombudsman
  • Reviewer
    Location
    Dalrymple
    Reviewing
    Origin
    Date
    Comments
    Absolutely crap don't even think about there broadband and forget customer service abominable

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.