1,017 Customer Reviews over 26 pages
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- Location
- UK
- Reviewing
- Origin
- Date
- 2024-04-03
- Comments
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Been left with an old router for over 5 years. Called to arrange a house move after we completed on a house just before the bank holiday only to be told we wouldn't get a new router even though it would be a new contract. We found another provider with a better service and they are now trying to charge exit fees for a contract I never signed up for. The only email I have from them says I started a new contract 1st January 1970!! Customer serive is rubbish, Internet quality is rubbish stay well clear
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2024-03-30
- Comments
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Terrible service. They never respond to emails, even official complaints, and it's impossible to contact them on the phone. They don't even provide you with basic information, such as the term of your contract.
- Location
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- Location
- Swindon
- Reviewing
- Origin
- Date
- 2024-03-13
- Comments
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This is a company that does not tell truth. Will attempt any means to try to part you from cash. Had 2 year contract at £21 month they then tried to take £132 they said it was mistake but next month tried £164. Thankfully I reported attempted theft to my bank. Direct debit guarantee scheme ment bank refunded me. Then phone charges started appearing. My contract ends 15th march. I'm so glad to get rid of this terrible company
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2024-03-12
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2024-03-07
- Comments
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They blamed openreach for poor service then I switched provider at the end of my “contract” and it’s all sorted. Operators are rude and don’t know their own so T&C’s and therefore provide you with false, contradictory information. There’s clearly a lot of frustration as you can hear other operators shouting on calls (presumably at clients) in the background. Their email comms are also deceptive and misleading. They conveniently can’t find emails sent to them and as non-UK agents don’t seem to understand basic english phrases. Avoid if you don’t want to get fleeced or endure frustrating calls with long holds! I’ve since switched and my line is better and happily deal with friendly, UK-based agents.
- Location
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- Location
- Solihull
- Reviewing
- Origin
- Date
- 2024-02-27
- Comments
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Abysmal - in nearly 30 years of internet these are by far the worst, even compared to broadband overseas! I have just switched to Sky.
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2024-02-27
- Comments
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Just awful all around. I cannot understand how they have a licence.
Have given notice to quit.
Please AVOID
- Location
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- Location
- Notfolk
- Reviewing
- Origin
- Date
- 2024-02-13
- Comments
-
A dreadful firm to deal with: appalling administration from their take-over of our contract from SSE to date - utter incompetence at every juncture: I can’t wait to take my business elsewhere - anywhere! I doubt we could do worse. At the end of our (SSE) contact they have increased our monthly charge from £29 to £41 and won’t permit us to port our number of 36 years away from them! In my view this is blatant extortion and I have written to OfCom.
- Location
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- Location
- Carlisle
- Reviewing
- Origin
- Date
- 2024-02-09
- Comments
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I was another customer dumped on Origin by SSE/OVO. The promised download speed of 40mbs is regularly down to single figures and the connection frequently cuts out while I am in the middle of trying to work. I have tried twice in the last week to contact their "customer service" with no response. Absolute rubbish company. Do not touch with a bargepole.
- Location
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- Location
- Worksop
- Reviewing
- Origin
- Date
- 2024-02-08
- Comments
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Calling on behalf of my dad who has dementia and now living in nursing home. Tried to canx and told I can't and will have to pay 28 days notice. Pointed out no-one at the bungalow why are they charging an 83 yr old pensioner. They said if he had died they could canx from next day. Absolutely no compassion or special dispensation. Shame on you Origin. SSE was far better.
- Location
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- Location
- Market Harborough
- Reviewing
- Origin
- Date
- 2024-02-02
- Comments
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Tried to transfer broadband to new house and after 3 attempts and an hour on the phone, decided to cancel (which only took 6 minutes) and went to a different company which took 17 minutes to do in total. Origin were not helpful or easy to communicate with at any stage.
- Location
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- Location
- Brighton
- Reviewing
- Origin
- Date
- 2024-01-30
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2024-01-29
- Comments
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Been with origin 2yrs now and I must say I have nothing good to say about them
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2024-01-25
- Comments
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Previously with SSE and everything was fine.
Now with Origin and they're simply appalling in every respect.
Will be leaving.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2024-01-24
- Comments
-
AVOID THIS COMPANY
I informed Origin in November 23 that my mother (their customer) had died. They continue to send me bills, the latest received on the day of her funeral. I have sent 2 complaints (Nov & Dec) to email address provided on their website; absolutely no response. Have rung them numerous times to discuss and when I explain to their "service" representative the reason for the call I am cut off every time; are they deliberately hanging up???
So they don't answer complaints and won't talk to you on the phone.
Undoubtedly the worst company I have ever encountered.
- Location
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- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2024-01-16
- Comments
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Used to be with SSE, was moved without my say so. Orgin are terrible. I phoned up to cancel after my renewal date the 4th Feb but was told I had to do 28 days which is 12th February. So not sure if they put me on another tariff. Woman on the phone was rude and useless. Cancelling my direct debit after final payment not sure who to complain too
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2024-01-05
- Comments
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This is on behalf of my 89 year old FIL. They take your money but dont provide the service. What a joke this company is. providing 5mb download, supposed to be 18 minimum,even that is bad service. They say nothing is wong. Taken 2 months forthem to admit something is wrong. Promised an engineer would call. Never showed up.Utter utter joke. And they wont comensate us, release us out of contract. Avoid like the plague is my advice.
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2023-12-25
- Comments
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Frankly, poor in every aspect.
They don't give automatic compensation in line with Ofcom's guidelines, so why would you go with a company that behaves like that?
Poor speed of less than 10Mbps, drops out too often and takes a week before anyone fixes it.
- Location
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- Location
- Oxfordshire
- Reviewing
- Origin
- Date
- 2023-12-20
- Comments
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I've been with Origin since early 2019. At that time they were a great company. I've always had a speedy internet connection, and usually get close to max 78mbit/s down and 20mbit/s up. The router does occsaionally seem to drop the connection, but usually in the middle of the night (probably firmware updates), and they sent me a new one a few months back completely free which I've not installed yet.
At some point in the last six months though, something's gone very wrong. Customer service chat and email addresses have been removed from the website, so you have to ring a call centre instead. We were not notified of this. They don't know anything there and can't help. There's no longer any account login, and their postcode/account checker simply doesn't work - it always tells you it can't find your details. On the call I was told the website was "low" - whatever that means - and that we'd receive an update about it in January. I'm not holding my breath, it seems very odd to take down the live service. If they're developing a new backend it'd be done in a dev environment before seamlessly rolling out to production... I'd encourage everyone to avoid Origin until they've actually sorted out their systems.
A real shame to see the downfall of a company which was so good and had great service when I joined five years ago.
- Location
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- Location
- Cwmbran
- Reviewing
- Origin
- Date
- 2023-12-19
- Comments
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Old SSE customer, moved over to these. Slow intermittent broadband that rarely worked. Phoneline didnt work either. Cancelled service, told it'll be cancelled in 28 days. Had 2 direct debit taken since as 'final bill'. No call back, email unanswered. Avoid at all costs.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2023-12-14
- Comments
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If you want disgusting service from staff that lie to you and can’t be asked to do your job, tell they’ll call you back and then don’t, and just generally don’t want to help you, then this is the company for you.
- Location
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2023-12-06
- Comments
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My account was taken over from SSE, had the paperwork saying my account was £23 as signed up for that and that price would stay the same until my contract ends. £69 has been taken via direct debit for 1 months rent, it's ridiculous.
I've emailed 2 complaints but no response, absolute rubbish company
- Location
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- Location
- Devonshire
- Reviewing
- Origin
- Date
- 2023-12-05
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2023-11-14
- Comments
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Cut off my 89 year old mother as sent correspondance to the wrong address after taking over account from SSE/OVO but continued to take money from account still struggling to get her reconnected 3 weeks later with their terrible Customer Service spent many hours on phone and frequent trips needing to be made to our mother flat by myself and my sister terrible company, should not be allowed to operate in the uk market
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2023-11-13
- Comments
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I was passed on to Origin from SSE for phone and broadband. I sent a cheque in payment 8th April 2023 to SSE and was then billed for charges from Origin together with the value of the cheque until November this year. Meanwhile the cheque was cashed through my bank on the 10th of July. I therefore have not paid curent charges until I was refunded the amount of the cheque which surprisingly arrived recently. On the 10 th November and 13th Nov, I called Origin with the intention of paying by credit card but they will not accept payment by normal procedure saying that it has to be done by a link and that I have to have Direct Debits.I'm a very sceptical person and smelt a rat. The girl said it was company policy whereupon I said it wssn't my policy and I would find another supplier. I have tried to contact Origin again but there is no longer anything on the internet to say they exist. Perhaps they are in administration, it would make sense having read a few of the reviews on here.In any case they are very badly administrated, if they are still in business don't get caught.I am left not knowing how to pay the outstanding amount.
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2023-11-11
- Comments
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Absolutely shocking business practices. Scamming people by providing a shockingly poor quality service for huge costs. I’m surprised they are still about. Scammed me out of money by not providing a service that was fit for purpose. Receiving a laughable 4bpm and told this is all I could get and they wouldn’t even try to improve it. Also when asked if I could cancel they said yes but 28 days and payment in full. Haha for something that’s not fit for purpose, I don’t think so. Reported to trading standards.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2023-11-10
- Comments
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I had my energy and broadband supplied by SSE which was a great service, it all moved to OVO energy and was all good until I found out I had been moved over to origin for my broadband without my consent, this is where it goes downhill, no internet for 4-5 hours at a time, tried phoning them but on a hold line for 2-3 hours at a time to be finally cut off ,the service is shambolic and that’s being polite, I have now come to the end of my tether and moved to SKY, I have cancelled my direct debit , it will be interesting to see how quickly they contact me
- Location
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- Location
- TROON
- Reviewing
- Origin
- Date
- 2023-11-07
- Comments
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Once it was a very good broadband and customer service. I do not know what happened but now it is nightmare. Live chat is gone, they don't respond to emails, if you have problem you have to phone which is very expensive. I lost 25 pounds calling them and got nothing done. On September 26, I lost my internet connection and I still have no signal. Instead of fixing the problem they sent me a new bill! Stay away from them!
- Location
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- Location
- Deal, Kent
- Reviewing
- Origin
- Date
- 2023-11-07
- Comments
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I am too exhausted from the wasted hours spent on the phone with this bunch of incompetents to write a detailed account of the horrors I have endured with Origin. I would simply advise anybody thinking of signing up with them to think again.
- Location
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- Location
- Cardiff
- Reviewing
- Origin
- Date
- 2023-11-02
- Location
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- Location
- Northumberland
- Reviewing
- Origin
- Date
- 2023-10-27
- Comments
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Well I thought I was still with sse only found out yesterday that I wasn’t by a text sent yesterday there wanting me to pay 360 pound surely you wouldn’t wait this long to contact someone to tell them I’m furious never heard of this company before don’t trust them there asking for money will be hopefully speaking to a manager soon see what comes of that but will change supplier after what iv read about them
- Location
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- Location
- CROMARTY
- Reviewing
- Origin
- Date
- 2023-10-26
- Comments
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Don't even think abut going with Origin. we ended up with them thanks to SSE Broadband dumping their customers to them (presumably without doing any proper due diligence). Continuous breaks in broadband and slower speeds. Eventually switched to BT after numerous complaints to Origin which made no difference to quality of provision. They are now pursuing us for £160 for terminating their crappy "service" Zero out of Five in reality.
- Location
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2023-10-19
- Comments
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Update on my review on 1/10/2023
After hours and hours on hold and hours and hours talking to agents in South Africa , the agent said she would cancel my direct debit so Origin could not take the £201.51 from my bank account , on 11/10 /2023 , as I had received little to no service and shouldn’t have to pay an exit fee.
Today when visiting my bank I was informed that my direct debit had been cancelled by the agent, but Origin had still collected the fee by setting up another direct debit, without my permission, under the name “Origin Communications”. Is this legal?
- Location
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- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2023-10-11
- Comments
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Don't use. Refused to re-connect a landline unless internet was added.Oh and you will be speaking to South Africa. Dreadful
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2023-10-10
- Comments
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Absolutely disgusting service, SSE transferred me this broadband company so didn't have a say in it,never able to get through by phone to them when I did finally get in touch thought everything was sorted and now they have turned my Internet off.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2023-10-09
- Comments
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Origin agreed to a 2 year phone only contract on 1st August 2023. Paperwork was received confirming £23 per month including VAT. For my elderly aunt.
On 24th August they disconnected the phone line of an 89year old lady. They have admitted it was their error but would only reconnect with broadband and phone line at a cost of £33 inc VAT! No phone only deal. I’ve said to install the broadband as they now now apparently do not do just phone, I said to 8nstall both but at the agreed contract price that I have in writing, of £23. They broke the contract and offered £23 compensation . I decline on my aunts behalf.
Is this how they increase their profits? Agree to a contract price then break the contract. If we had cancelled the contract within two years there was a financial penalty.
I will be taking this complaint to the Ombudsman and the media.
Do not use Origin.
- Location
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- Location
- Swansea
- Reviewing
- Origin
- Date
- 2023-10-09
- Comments
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Completely disgusting company.
After 6 months of searching for a way to contact SSE about my broadband as they had advised they had only moved my utilities over to OVO and not mentioned anything about my broadband I was finally advised to contact OVO as they would now have any information as to where my contract was taken on by.
We discovered what I now see to be infamously awful with customer service and with handling a handover of someone’s contract.
With my utilities OVO had no problem continuing and crossing over my direct debit from SSE.
For some strange reason Origin are incapable of doing the same so they decided it would be acceptable not to bother informing me that it was them that had taken over the account so when I found on on September 11th after them holding my account for almost 6 months I called to see what was going on with my internet as I was now receiving next to nothing in terms of service for the last 3 weeks or so before finally finding out who was responsible.
I was then confronted with a 172 pound debt as of September 11th to which I stated I was not happy to pay as for the last 6 months I had received awful service that I now can hold Origin responsible for.
I later found out after they offered a resolution amount of £30 for 6 months of awful service. That the remaining 142 included the 22 days they had admitted to suspending my services for from august 20th up until the 11th of September when I called so I calculated the increased price (which they also failed to tell me about doing for the last 4 months of my contract) of 22 days out of 31 days at £24 pounds per calendar month worked out as £17 pounds (just over) so I asked for this to be added to my credit in addition to the 30 pounds which should have dropped the price to £125 pounds.
The first agent advised me there would be no further charges added to the account and that they would escalate this matter to manager who does have the authority to grant this extra credit to my debt that shouldn’t even have existed in the first place as they were the ones who cancelled the direct debit.
Awaited a call for nearly a month….
Then to be told the good news is the £17 can be granted but we have also billed you for Octobers line rental despite them actively suspending my services. Which meant the £142 they had lowered the debt had actually now increased to £149 pounds.
So then the next complaint starts adding charges when someone has explicitly confirmed the charges would stop from now on as we had already expressed our desire to seize the account in their words and they had tried to claim upon listening back to our calls that no seize had been discussed if that was the case then how did I know without being informed about any T&C’s that they have 28 day period that it takes to fully “seize” the account.
Excuse after excuse after excuse.
Received another callback from manager today that advised they would help to get this sorted and escalate it yet again to a new level of management that has the authority to remove this extra charge if they are willing.
Then another gentleman called me and was nothing but rude then after agreeing to seize the account advised that the original amount with Octobers bill would’ve now been £196 pounds with the 30 pounds taken off it would have been £166 instead of 142 but they were willing to take off a further £36 pounds however as they were unable to seize the account until Friday they would charge £5 for this period taking the amount to £135.
After how rude they have all been I understand they have come very near to our agreed resolution amount of £135 but again trying to charge for time where the services have been suspended due to debt that was no fault of my own.
The whole point of a direct debit is to not have to worry about remembering to pay your monthly bill and so when a company takes over your contract and cancels your DD without telling the customer then how are we to know? Not even my bank informed me so it seems rather suspicious.
Do not use this company for your broadband you will definitely regret it most awful company I have ever and probably ever will deal with.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2023-10-06
- Comments
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It's been horrible, my 88year old nan had her phone line through origin (part of SSE) then she wanted broadband, to chat with her friends online. It's taken 2 months of me and my brother phoning. She had internet for 2 days and this morning she has had no dialing tone on her landline. I was on the phone to them for over 3 hours. Still no landline. They just keep fobing me off from one service to another. Some of there staff where really rude. None of them are capable of fixing the issue. So now my poor nan has no internet and no landline.
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Origin
- Date
- 2023-10-06
- Comments
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They are an absolute rubbish broadband service. They never contact you back when they say they will contact you back. They still have not cut my telephone line off. That's meant to be cut off. Please do not use this company as they are absolute rubbish.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2023-10-05
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.