1,017 Customer Reviews over 26 pages
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-01-18
- Comments
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The most awful wifi ever, it says wifi can reach up to my loft well guess what im using my data, im only 18 how the hell am i going to constantly pay for my bills especially during COVID Lockdown?
Not only that two of your colleagues said to me that why is everyone using wifi at the same time, well i replied saying well aren't we supposed to do our school works and online class? the guy replied saying well i enjoyed when i didnt have school or college and i still got into uni well thats not a good representation to the youngers or to their kids or to anyone. Absolutely a disgrace telling my father that you guys are good well to be honest im studying IT Network i will somehow find a way to shutdown your business and lying about the speed!
NO ONE PURCHASE THIS BROADBAND OR THEIR TV PRETTY MUCH BOTH OF THEM ARE AWFUL IT'S WORST THAN HAVING NO WIFI
- Location
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- Location
- Keighley
- Reviewing
- Origin
- Date
- 2020-03-09
- Comments
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liars and never sort anything, phone and yu sit for 9over 30 mins before anyone answers, speed 2/3 what it should be not reliable cuts out often and they dont give any reason just waste your day sitting on phone, web chat even worse says Currently replying in under 25 minutes, ha wat a joke 1 hr and 10 minutes later they replied and then asked for answers i did not kwow. AVOID
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
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I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
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- Location
- Draycott
- Reviewing
- Origin
- Date
- 2020-09-10
- Comments
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I wish to cancel my order with origin i was told I would get a installation dates within in 4 days still not got one as I am still within 14 days I wish to cancel service is abysmalbeen on the telephone over a hour trying to speak to someone with no luck and having read all the reviews I wont be bothering .
- Location
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- Location
- Chester
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
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Worst ISP I have ever experienced. Currently getting 0.01mbs whilst on hold for an hour to their support for the 5th time. Lots of disconnects to the internet. AVOID
- Location
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- Location
- County Durham
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
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I took out broadband with origin as i heard through the grapevine they do not impose the dreaded Fair Usage Policy or Traffic Shaping at peak times like most of the big companies do.. throttling your connection right back..and i believe this to be the case.
I also opted for a useful static ip for almost no extra. However the compromise for me has been a consistant download speed of 900kb.. not even 1mb! A fifth of the speed the line is capable of. So only good for browsing and even that requires a router reset every week or so as all hangs. Terrible.
I've tried to stick this service out for almost 11 months now as not in much.. but now theyve just double the monthly bill for no reason. Enough is enough.. i wont be returning or recommending this to anyone.
- Location
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- Location
- Coventry
- Reviewing
- Origin
- Date
- 2018-03-18
- Comments
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Stay away from Origin.
It was bad first week after some connection problems outside of the flat.
Good for the next two weeks,now bad again.
Any browser I choose to use sometimes is slower than,they said to test the speed on my own.Pointless,it says I got 5 mbps download,upload is almost dead or viceversa.
Just stay away,I don't even bother to contact them. I have issues everyday with them.
- Location
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- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2023-08-31
- Comments
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The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
- Location
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- Location
- Birmingham
- Reviewing
- Origin
- Date
- 2018-07-26
- Comments
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The worst broadband ever! No customer service at all. Paid for 12 months in advance - money wasted.
Avoid them!
- Location
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- Location
- Aberdeen
- Reviewing
- Origin
- Date
- 2023-08-31
- Comments
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The worst broadband provider ever. Avoid if you can. I recently moved and my landline phone is not switched on. Have phoned numerous times to sort it out.Customer service is awful. They promise to resolve issues for you and they don't.some of the staff are awful and rude. sometimes you can't even get to speak to a supervisor.
- Location
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- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-18
- Comments
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I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Origin broadband is rubbish it said my line could do 70mbs was only getting 15 , they lie they steal no wonder they are cheap I gone with a small company they are great
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2017-02-12
- Comments
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Awful company, no communication from them for weeks, rude, unhelpful and couldn't care less. Service is a joke, makes dialup look good.
Do yourself a favour and avoid these cretins like the plague.
- Location
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- Location
- Uxbridge
- Reviewing
- Origin
- Date
- 2017-03-20
- Comments
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Terrible service internet do bad and they dont even cancel or call you back!
- Location
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- Location
- Longniddry
- Reviewing
- Origin
- Date
- 2020-12-02
- Comments
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Don’t be tempted by the price tag , over 6 months with no service and STILL waiting on refund. Customer service worst I’ve ever experienced. One star too good!
- Location
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- Location
- Devon
- Reviewing
- Origin
- Date
- 2017-05-04
- Comments
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ORIGIN - THE UNITED AIRLINES OF BROADBAND. Awful, if only I had checked what they were like before signing up. I have had my home number since 2004, I signed up for them in my "granny flat" and they took over the main house number, changed it to a different number and now say they can't get my number back. They ignore emails, make you wait for hours on hold. This is how it works - if the person you eventually speak to gives you their full name they will fob you off with false promises, if they won't give you their full (?real) name they are obstructive and when you say "I just want you to restore the home and business number I have had since 2004 and which I never gave you authority to take over restored" you are told you are unreasonable. This company is shocking, dreadful, worse than rubbish, they are arrogant, pompous, obnoxious, they are worse than incompetent, and they are completely unrepentant, I will be following the example below and complaining to the Ombudsman. PLEASE SAVE YOURSELF THIS GRIEF - DO NOT SIGN UP TO ORIGIN.
- Location
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- Location
- GRAVESEND
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
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They promise what they can't deliver, then try to bind you into paying the term of the contract to be able to rid of them.
Unreliable, giving you speeds less than 10 mbps, even though you pay for the super.
- Location
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- Location
- Beckenham
- Reviewing
- Origin
- Date
- 2018-04-02
- Comments
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Do Not Use this company, it is the worst in the business, download speeds are between 1 -4, you can only have one item hooked up to it at a time, you wait days trying to get through and when you finally manage it, the staff are clueless .
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2024-04-03
- Comments
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Been left with an old router for over 5 years. Called to arrange a house move after we completed on a house just before the bank holiday only to be told we wouldn't get a new router even though it would be a new contract. We found another provider with a better service and they are now trying to charge exit fees for a contract I never signed up for. The only email I have from them says I started a new contract 1st January 1970!! Customer serive is rubbish, Internet quality is rubbish stay well clear
- Location
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- Location
- Walton-on-thames
- Reviewing
- Origin
- Date
- 2017-03-24
- Comments
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After ordering a month ago I am still without internet. There was initially a confusion with the address which was corrected (was just moving).
After their CS team sent their provisioning team an urgent email I was given an installation date the day before the move. I called about 10 minutes after being notified, and a further urgent email was sent to their provisioning team.
The openreach engineer still tried to attend. I called again and still had an issue with receiving a response from their provisioning team. Another urgent internal email I get an installation date of today (24 March). This morning I receive a call from my old property.
I called, asked to speak to the provisioning team which was refused, asked to speak to a manager and was told they would put forward a 24/48 hour call back which I refused. Asked to cancel, transferred to sales who was able to actually speak to provisioning. They were not happy with my explanation of why the engineer didn't attend the new property (different exchange so couldn't attend new property, I did ask) but did put a cancellation through. They did have the nerve to mention charges.
I won't be dealing with this company again, go to a reputable company, I won't make the mistake of trying a small one again.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-08-31
- Comments
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I hate this broadband, because we had it 8 months and it doesn't work properly during the whole period. We waisted so many time on the phone with them. I couldn't work properly with such a broadband! I can not upload nothing and they couldn't resolve this issue (even after 100 calls)! Going to cancel this terrible support!
- Location
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- Location
- gravesend
- Reviewing
- Origin
- Date
- 2017-11-22
- Comments
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Dont even go there.. i wished i had read the reviews BEFORE i signed up!! i joined back in Aug, paid £24.98, received ONE email confirming y order and my details was sent to open reach and heard nothing since! struggled to communicate with someone from customer services and i have now requested via email to cancel my order and asked for a refund.. i am now going with another provider.. this provider is a complete joke..
- Location
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- Location
- Milton Keynes
- Reviewing
- Origin
- Date
- 2017-02-21
- Comments
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Originally took well over 20 days to get me live on ADSL and I've been waiting 22 days to go live on fibre without ever being contacted. I've contacted them multiple times and have been told each time that they have no news on an upgrade date. I've been waiting so long that the BT website no longer says that fibre is available as it is over capacity. I waited MONTHS for it to be available and they potentially make me miss out by being so incredibly slow. Unbelievably poor service - Keep well clear
- Location
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- Location
- Berkshire
- Reviewing
- Origin
- Date
- 2018-03-27
- Comments
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Terrible company. Poor broadband speed. Terrible customer service. They never call back or do what they say they will. You sit on hold for literally hours. They kept charging me for an extra service that I didn’t have and even though they said they would stop, they didn’t. Had to cancel my direct debit to stop the charges. Do not use this provider!
- Location
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- Location
- Blackpool
- Reviewing
- Origin
- Date
- 2019-02-21
- Comments
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The worst internet ever I had to get a new router box as the first one they sent me didn't work. I tried to ring them the first time and had to wait an hour and the internet still did not work. I have rang them twice since as the internet keeps cutting off. Then they said they are going to charge me £198.00. Avoid this rubbish company.
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2017-04-16
- Comments
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Satisfaction is really zero. Customer service should be zero. Broadband speed is not to bad. Reliability is debatable.I have sent a lot of emails to this company and they never reply I have telephoned them and they keep you waiting so long you give up.My service came live on the 27/3/2017 and it stopped working after 2 days it took a 80 min phone call to sort it after a further 7 days it broke again I did not bother contacting them by phone this time I sent them a email to which they did not reply I sorted it my self. I would not recommend this broadband provider to anyone.
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
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Absolutely ******* awful.
Charged me for a contract despite emigrating to a different country.
Threatened me with legal action at the end of the contract despite paying contract entirety.
Then said I could have a 3 month refund on my contract for the inconvenience.
Never received it.
That pretty much sums up Origin in a nutshell.
****, slow and sinister.
- Location
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- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2020-06-04
- Comments
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Awful company steeling a living by providing poor product. Shouldnt be allowed to keep trading.
Months for refunds owed despite winning Ombudsman case against them
- Location
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- Location
- CUMBRIA
- Reviewing
- Origin
- Date
- 2017-07-20
- Comments
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Truly appalling, if you don;t want constant stress avoid this company. Very low speeds ie 3.25 and 0.54,so slow cant always do speed test! Customer service, truly appalling, unable to sort out any problem including: seriously incorect billing, slow speeds, incorrect info on online account, if you ever manage to register,& if so you will be disappointed, it is double dutch, IT problems and all they do is send an email to IT/Billing etc to look into problem reorted and months down the line in spite of calling weekly still no answers or reasons for all of these problems which get worse when you contact Origin Customer sreviced
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2016-12-13
- Comments
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DO NOT TOUCH THEM! Their adverts are misleading. They DO charge setup costs and take a 'deposit' when you place the order, which is against the 14 day 'cool off' period set by ofcom.
We cancelled, but they haven't refunded us. They sent out the router AFTER cancellation either incompetence or by way of keeping our deposit. Their customer services are trained only to give excuses, not results, and certainly not help.
We cancelled because we had to chase them at every point. We would have been left without a service at all if we hadn't sort help from Virginmedia who we were moving from but remain with because of this awful excuse of an ISP.
DON'T WASTE YOUR TIME, OR YOUR MONEY!
They are Unreliable Charlatans!
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-02-16
- Comments
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Awful service, joined 01/01, no internet for 20 days. Hours holding on to speak to customer services and tech- please ring the number from their website and check this before signing. Promised call backs and Engineer visits- none happened. Are refusing to refund.
- Location
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- Location
- SHEFFIELD
- Reviewing
- Origin
- Date
- 2018-02-28
- Comments
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Awful experience with this company from every perspective, technically (constant dropouts) and customer service especially. Spent a year trying to get the issues resolved and with six months to go until end of contract I'm counting the days. Contacted customer services about exiting and they insist on me sticking to the contract (i.e. paying) even though they are breaching it by not delivering a reasonable service.
Appalling.
- Location
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- Location
- amesbury
- Reviewing
- Origin
- Date
- 2018-10-22
- Comments
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slow slow slow! it is so bad i no longer send emails i write letter as its more reliable, also i go to the library in salisbury to get information as it is quicker than google on my laptop!
- Location
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- Location
- Derby
- Reviewing
- Origin
- Date
- 2017-08-08
- Comments
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Started 12 month contract in January 2017 and swap over from Sky etc. was great. However, I quickly realised that I was getting .5 MPS and zero upload MPS. This resulted in my first call to their tech team. 90 minute wait listening to Brian B and awful loop music. Eventually helped by a friendly person and promised to address line speed. 7 days later and nothing had happened. Several long waits later and zero response via Twitter or email, the line speed did increase. Since that time it's been very unreliable. We've not been able to watch Netflix or Iplayer and connection appears to drop daily. The upload speed is so slow that it takes an age to send pictures etc. It's become so bad that I've now moved early to another provider. Shocking customer service and technical issues. Avoid !!!
- Location
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- Location
- Telford
- Reviewing
- Origin
- Date
- 2019-09-05
- Comments
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Absolutely terrible connection drops constantly, origin tell me there's nothing wrong and if they send an engineer out and the fault lies with me (doubt it, I've never had trouble before)then they will charge me £108 or if I'm not in they will charge me same amount..I told them I'm not paying for a service I don't receive and cancelled my dd ...This is quite funny I suppose because they cut me off the next day and it took me over 6 hours to realise
- Location
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- Location
- Diss, Norfolk
- Reviewing
- Origin
- Date
- 2017-07-06
- Comments
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Total and utter incompetent rubbish. I (stupidly don't read the reviews here and) place an order on 12 June. By June 30 I have heard nothing whatsoever from Origin. I call, endure the 30 minute wait and when I reach someone I am told that it is "stuck" with Openreach and they would deal with them on Monday 3rd. On Monday 3rd I get an email saying my service is going live on, yes, Monday 3rd. Sure enough, mid afternoon my BT service goes down. Trouble is, I had asked that no router gets sent as I want to use my own and I was expecting login details but their Portal says that a router has been dispatched. I email their Provisioning team but hear nothing back. So yesterday I call and endure the wait before speaking to the most clueless, unempowered person imaginable. I am told the service went live on the 28 June, which is total and utter b/s. I am also told that they don't support Draytek routers, also total and utter b/s.
I am writing this whilst on hold again, about to tell them that I don't want to activate the service. It is plain that this company doesn't have a clue and I am not going to subject myself or my wife to this level of incompetence. I would rather live without broadband for as long as it takes to get another provider's service installed than activate and be locked in to these characters.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-08-12
- Comments
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I joined yesterday. No broadband at all. I've been on hold to tech support for 1.5 hours so far. Worst service ever. Wish I had checked this site out first before switching. Now going to cancel. Are there any decent broadband suppliers out there.... What a way to spend a Saturday morning. Very frustrating.
- Location
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- Location
- Southampton
- Reviewing
- Origin
- Date
- 2018-09-15
- Comments
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The worst “fibre” broadband ever. Constantly being kicked off, the connection is so slow it’s ridiculous. It may be cheap but honestly just pay the extra few quid and go with a better company. I’m 10 months into my sentence now, only 2 months until I can change my broadband supplier. CANNOT WAIT!! Avoid origin like the plague.
- Location
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- Location
- Aberdeenshire
- Reviewing
- Origin
- Date
- 2019-03-03
- Comments
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Cancelled my service today and it’s the only time in 2 years I’ve managed to get through to customer services in a reasonable length of time. With fibre speed less than 0.5 MBps and virtually unusable I sacked it. Totally appalling ISP from day 1. Steer clear. Shouldn’t be in business.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-25
- Comments
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Had problems since day 1, wish I never signed up. When I ordered the service I did not hear a peep for over a month, until I got a call to say that BT would be connecting my line the next week. Their communication is abysmal, I received no email or anything from them even after the line was set up, luckily I am technical so was able to set the router up myself. The line was connected on 18th Jan but I experience drop outs every 30 minutes on average, sometimes every two minutes in the evenings. Every time I try and call tech support I wait for 30 to 40 minutes before I get mad at the phone not being answered and hang up. I don't have time to be wasting on the phone like that! No matter what time of day I call, I experience these wait times. I have tried mornings, afternoons and very late in the evenings, on weekdays and weekends. Yesterday I reached the end of my tether and spoke to customer services to cancel the line and the woman told me that I would have to pay upwards of £300! When I asked her for what (as I am on the deal that you paid £172 for the year) she vaguely suggested "services". Totally ridiculous. She said that if I wanted to leave the contract I had to raise the issue with tech support and if they don't sort it within 8 weeks, then I can leave. I said how am I supposed to raise the issue with tech support if I cannot get through on the phone?
Eventually she gave me an e-mail address to send logs to but I am not holding out any hope of ever receiving a response.
DO NOT go with Origin - you will regret it. Go with a provider who actually are able to answer the phone to provide support!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.