1,017 Customer Reviews over 26 pages
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- Location
- Darlington Co Durham
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
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DO NOT DEAL WITH ORIGIN BROADBAND AT ALL,Try ringing thier customer services now and you will be waiting on hold for at least 45 minutes then you will get someone that will put you through to someone else and you will be on hold for another 45 to 60 minutes wait and after that you will be no better off .TRY IT AND SEE every time it's happened to me so it's the NORM TRY IT NOW And see its freephone so won't cost you .
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-12
- Comments
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We waited 2 weeks without Internet for them to install only for them to tell us they couldn't serve our location (despite us checking our postcode initially and Origin saying they could!) So then we were back to square 1.
Despite not providing us with any service Origin still took payment and then after 2 weeks, instead of refunding the money, they helped themselves to another payment!)
- Location
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- Location
- Swansea
- Reviewing
- Origin
- Date
- 2020-11-22
- Comments
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The only positive I can add about Origin is that we received our router only 8 days later than we were meant to... I know people have waited a lot longer.
We pay £23 a month for what is meant to be up to 36mb broadband. However, we have never received anything over 6mb speed. We have contacted them on numerous occasions to which they say everything is fine with our network. Even though it is not even possible to watch Netflix without it buffering every 2 minutes.
Now they want to charge us the full term of the remaining contract to cancel it... even though we have never received anywhere near the speeds they promised us when taking out the broadband contract.
I seriously advise anyone looking for a broadband service provider to avoid Origin like the plague. I can only hope that a Trading Standards investigation comes down on them hard!
- Location
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- Location
- Monmouth
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
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I am now on hold for 45 minutes following emails to them. In common with all of the other comments the speed is shocking - I cannot work from home with how slow the connection is. Dropped from 3MB to less than 1 MB. No streaming possible... Truly awful and to be avoided - exactly what we did not want from a broadband supplier.
- Location
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- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2023-11-11
- Comments
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Absolutely shocking business practices. Scamming people by providing a shockingly poor quality service for huge costs. I’m surprised they are still about. Scammed me out of money by not providing a service that was fit for purpose. Receiving a laughable 4bpm and told this is all I could get and they wouldn’t even try to improve it. Also when asked if I could cancel they said yes but 28 days and payment in full. Haha for something that’s not fit for purpose, I don’t think so. Reported to trading standards.
- Location
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- Location
- Tyrone
- Reviewing
- Origin
- Date
- 2020-09-18
- Comments
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I was sold a broadband package, they never installed it, refused to cancel the agreement, and have ignored my letters of complaint. I ended up just cancelling the DD, maybe now theyll get in touch. It turns out Fibre optic isnt even available in my area, and they still sold me the package...
- Location
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- Location
- Paisley
- Reviewing
- Origin
- Date
- 2017-11-28
- Comments
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Sends text with 'no engineer required' but emails an undiscussed phoneline installion date - then denys all responsibility and when cancelled will try to remove a £108 fee for the openreach cancellation.
Customer service polite but utterly useless, took three transfers just to get past the drones doggedly following their scripts and unable to deviate. Will be disputing further. Avoid dealing with this company.
- Location
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- Location
- WEYMOUTH
- Reviewing
- Origin
- Date
- 2018-06-08
- Comments
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Absolute joke of a company. If I could give no stars I would. AVOID AT ALL COSTS!!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-26
- Comments
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Abysmal.
On the day of connection the internet did not work. On the day after it did not work.
I managed to get through to technical support after a long wait and they were able to make some changes and the internet started working. Happy days!
However I then found that every 30 minutes or so the internet stopped working, I had to keep rebooting the router. I thought this might settle down but it continued. I tried to call technical support and was on hold for 52 minutes and then was cut off!
DO NOT USE THIS COMPANY! The internet service doesn't work and you can't get through to technical support. At a loss what to do and have no internet at home!!!
- Location
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- Location
- Reading
- Reviewing
- Origin
- Date
- 2020-09-12
- Comments
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I would I cancel my order. They took the money fast and I haven't received the service yet. Everything is going wrong so far. I left my previous ISP is worst but this one is worst so far based on my experience.
- Location
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- Location
- TEESSIDE
- Reviewing
- Origin
- Date
- 2017-08-14
- Comments
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I was on this site 12 days ago recounting my problems with this company I was prepared to overlook the aforementioned problems slow speed etc, with it being new maybe it needs to settle down ? not really sure what that means ? have things got better no.or worse no ,its still the same sent 2 emails last detailing problems etc.no replies .I am not alone it would seem reading this company reviews on this site I might try a different router ,could wire it ,could do lots of things but whatever I do its going to COST why are these companies allowed to provide us with shoddy service ? my opinion has been formed by reading accounts of lots of ISP providers some well known some not so well known it seems like a lottery getting a 5 star service ( if one exists) the speed checker device on this site I've used it several times speeds o 0.25 Mps (wow) ) I turn off router wait 5 minutes take test again 5.5 Mbs why ?anyway to-day Monday all is well ,still had no response to the aforementioned e mails will I ( will eckerslike )bye folks
- Location
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- Location
- Jedburgh
- Reviewing
- Origin
- Date
- 2017-12-26
- Comments
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Origin should be barred from the industry. But the industry needs a huge shake up. Openreach controls the infrastructure, 'providers' deliver the illusion of competition; in reality they are another layer of protection to BT Openreach's accountability for infrastructure failure. OfCom needs a new set of dentures.
- Location
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- Location
- Accrington, Lancs
- Reviewing
- Origin
- Date
- 2017-09-01
- Comments
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I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your a RIP OFF and not fit for purpose.
- Location
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- Location
- Cornwall
- Reviewing
- Origin
- Date
- 2021-04-01
- Comments
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Broadband could not supply broadband for my grandparents and 3 months after paying for installation and agreeing to contract Origin still hadn’t organised installation at my grandparents house. I finally got hold of them (as noted as a person who can discuss account on my grandparents behalf) via online chat and discussed termination of the contract. They finally agreed via online chat and I sent them the router back as requested. Last week my grandparents received a letter from a bailiff demanding a payment t of over £400 for a full contract amount plus legal fees. They are bullies, can’t supply the service they promise, and have the worst customer service I have ever experienced. They have caused my elderly grandparents a huge amount of stress and anxiety and should be avoided at all costs. Disgraceful.
- Location
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- Location
- Berkshire
- Reviewing
- Origin
- Date
- 2019-11-28
- Comments
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I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers
- Location
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- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2023-10-11
- Comments
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Don't use. Refused to re-connect a landline unless internet was added.Oh and you will be speaking to South Africa. Dreadful
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2021-03-27
- Comments
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I wish I could give zero stars! Please avoid at all cost! Company is run by kids who have no clue. The company feels unregulated and if you want no internet for months on end, go elsewhere! My biggest regret is not reading the reviews from the start!
- Location
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- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2021-07-14
- Comments
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Installation didn’t work and blamed open reach for assigning the wrong land line number, it’s still not working!! I’m left without broadband, do not make the same mistake as me, use a reputable alternative.
- Location
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- Location
- Nottinghamshire
- Reviewing
- Origin
- Date
- 2019-02-01
- Comments
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The broadband is completely unreliable.
It drops out at least 20 times a day. Customer service personnel say they don’t take responsibility for the WiFi reliability or speed, even though I’m sat 2 feet away from the router.
Absolutely rubbish all the way through.
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-03-26
- Comments
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Absolutely terrible. Avoid at all costs!
After moving from BT where I received a constant 21Mbps, I now receive a constant 500Kbps from Origin. The customer support has wait times ranging from 40 minutes to 135 minutes and don't expect any replies for your emails.
I was with them for less than a month before moving. They can sue me if they want me to keep to their contract.
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2017-12-16
- Comments
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Rubbish. Worst provider ever. Super slow speed, rubbish customer service, rubbish router. Everything is bad about this company. Avoid like the plague!
- Location
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- Location
- Godstone
- Reviewing
- Origin
- Date
- 2018-08-15
- Comments
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A fault was found with my broadband as I have only been receiving 0.2mps download and zero upload . I consulted Origin and went through all the technicalities with them but either intermittent broadband was achieved or none at all . Engineer appointment made over a 3 day period and nobody turned up or phoned . Got in touch with Origin again and apologies all round and appointments made for another 3 day period . Again nobody turns up but did get a phone call which was not convenient at the time so they said they would phone next day . They didn't and you guessed it nobody turned up again . Now been waiting for over 3 weeks for a better service . I appreciate they are cheap but I cannot see how they could charge more for this terrible service. I am out of contract but don't know where to go as all the reviews of other broadband providers are pretty bad .
- Location
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- Location
- Barnsley
- Reviewing
- Origin
- Date
- 2021-07-22
- Comments
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Absolute rubbish and they are daylight robbers trying to take nearly double out of my bank than what the agreed price is Internet is absolute rubbish you can't have smart TV playing and the xbox online it jumps all over the place complete waste of money they won't be getting another penny out of me
- Location
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- Location
- GAMLINGAY
- Reviewing
- Origin
- Date
- 2020-03-01
- Comments
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Only signed up with you on Friday 29th March, it was agreed that I would start on 6 April only. I did not agree to change my phone line to you before that date. You have contacted plusnet to take over phone line on 11 March which I have cancelled. I agreed and want to change to you on 6th April only. Not happy with service so far.
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2024-01-29
- Comments
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Been with origin 2yrs now and I must say I have nothing good to say about them
- Location
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- Location
- Bangor
- Reviewing
- Origin
- Date
- 2017-06-08
- Comments
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poor connections and slow most of the times, max speed is 0.01mb/s. technical helpline is useless .
DO NOT AGREE WITH THEM ANY CONTRACT
- Location
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- Location
- Derbyshire
- Reviewing
- Origin
- Date
- 2018-04-17
- Comments
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Terrible service and fraudulent actions. Paid and signed up for a 74mb broadband service and after a couple of weeks rang them to see why I was only getting 15mb (this was the highest speed I got it was usually around 7mb) then was told I could only get UPTO 27mb in my area. Tried to cancel and they said I couldn't as was out of the cooling off period, even though this was under 14 days since my connection started but took over 2 weeks for my broadband to go live, so they're not that stupid. Cancelled the direct debit and posted the router back to them. They then set up a direct debit without my authorisation and continued to take money out of my account. I had to get in touch with the bank to stop them taking any more money. I was probably in the wrong doing this but didn't see why I should pay for a service when they had lied about the speed. They have now passed my bill for the full cost of the contract to a debt recovery agency and the ombudsman are having to deal with the case. Not worth the hassle and wouldn't recommend this company to anyone.
- Location
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- Location
- Lincolnshire
- Reviewing
- Origin
- Date
- 2017-03-16
- Comments
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Do NOT join this company! I regret the day I signed up!!!! 4 weeks after joining, and 4 phone calls to ask where the router is, it arrived. It is now 2months after I paid my set up fee and I still do not have broadband- apparently there is an issue and everyday after a 90minute phone call on hold, they say it will be 'resolved by 3pm tomorrow' which has never been the case. Poor customer service and poor techincal service. I wish I could put 0 stars!
- Location
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- Location
- Attleborough
- Reviewing
- Origin
- Date
- 2020-09-04
- Comments
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By far the worst company i have ever had the misfortune of dealing. We were given faulty equipment, overcharged, Lied to, I'm suprised this company is still trading!!!
- Location
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- Location
- Covnetry
- Reviewing
- Origin
- Date
- 2017-09-14
- Comments
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Keep away ...They taking money from user account without asking . Fraud Fraud.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-12-02
- Comments
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Once again I have had the misfortune to address the issues with this company. Despite cancelling my order many months ago they have suddenly invoked my direct debit mandate, charging me £17.99 for a months rental for a service that I have never had. What is the matter with this company??? they have cost me time and money, never responded to my calls or letters yet still expect me to pay for a non existent service. I propose to seek some form of legal redress against them for loss of earnings, out of pocket expenses and stress...... anyone thinking of using this shower please don't, they are the worse company I have ever had the misfortune of dealing with!!!!!!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-31
- Comments
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Appalling customer service. Never call back when they say they will. They do not reply to emails. Endlessly put on hold. Be warned DO NOT GO WITH THIS COMPANY!!! They have taken my money and I still do not have broadband...they still can't tell me when it will be connected. RUBBISH
- Location
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- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2018-10-19
- Comments
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You know a service is bad when you consider that buying out the remainder of your contract (approximately £600 and 1 year remaining) is actually much cheaper than the amount of money the poor service is costing you per month is lost earnings.
I contact Origin every 2-3 weeks with a complaint and the same story "A member of our team will contact you at this particular time etc etc" is said, but never happens.
Technically, this is actually fraud. The excuse of "The Service is provided by BT Open reach" is used, however I never had this issue while actually with them or indeed virgin when I was with those previously...So in affect, Origin are not providing a service but are charging a premium for it.
No doubt, one of their social media executives (yeah seriously, that is a real job) will contact me and try to offer a solution as before. But in reality, nothing will be resolved.
I'm not interested in perception, image or cost. I'm just interested in a product/service that ******* works...Sadly, this service does neither.
- Location
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- Location
- bHorfield Bristol
- Reviewing
- Origin
- Date
- 2020-04-10
- Comments
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I strongly advise you not to use this service.I used comparison sites to find this provider, with it being the cheapest I foolishly got into contract with them. After stating the current situation of the house I was assured the Wifi would be good enough to use the computer to play games and watch movies which the wifi really struggled to keep up with. Being told it was fibre and the fastest package available I was told the Wifi would be sufficient, this however was not the case. After the engineer had poorly installed the router, we all experienced problems with slow internet and regular disconnection. I complained and the blamed it on our usage saying that there wasn't much we could do, unless we bought extenders. This didn't solve the majority of the problem after buying fairly expensive wifi boosters. Since then I have wanted to cancel which they have said I cant do unless I pay the hefty cancellation fee which is the same as the contract so is pointless. I would strongly advise everyone to NOT PURCHASE this broadband given the quality of service and WIFI, even though it may appear cheap. The staff are incredibly rude which is totally out of order considering the current situation we all find ourselves in. Don't make the mistake I did and DO NOT use Origin unless you want to be spoken badly to or have WIFI that you would be unhappy if you had it in 2005. Stay Safe everyone x
- Location
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- Location
- Hertfordshire
- Reviewing
- Origin
- Date
- 2017-02-04
- Comments
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Having attempted to switch broadband from Sky to Origin Broadband using your website, Origin took payment of £17.99 then failed to send out a Router, I complained to them and eventually cancelled the order due to poor customer service. They have failed to issue a refund within the second time frame given, when i called up today the male on the phone who refused to give his name, then put the phone down on me.
Very poor wont again.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2019-11-09
- Comments
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2 weeks after having it installed my Virgin internet is on its last day and I still haven't had a single successful internet connection with origin.
There customer service department close at 6 on weekdays so you can not get assistance after work. If you phone during work they will tell you that you need to be at the internet connection for them to assist. The package comes with instructions for the default modem but having been sold an upgrade - the instructions do not work for the ASUS AC55u. I also can not speak to anyone on live chat. The automated message says there will be delays because of flooding however they haven't contacted me back a singe time or even given me any evidence anyone is even in the office. So alas another hour will be spent waiting to speak to customer services without ever actually being able to access the internet. AVOID.
The engineer set up the phone line but as he said the modem was "plug and play" didn't set it up even on request. Genuinely bottom tier
- Location
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- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2017-04-04
- Comments
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DO NOT USE ORIGIN. DO NOT PAY UP FRONT. They do not even deserve one star, but I am forced to click on something. I don't even know if this review will load because speed is currently 81 Kbps. YES K!
No response to phone calls, they ignore e-mails. I have told them to improve withing ten days or I will change to a capable provider and sue them for the remainder of the contract. I expect to be suing quite soon and I hope that they don't go out of business before I enforce the debt.
- Location
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- Location
- Greenock
- Reviewing
- Origin
- Date
- 2017-01-22
- Comments
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I have been waiting for a connection since October 2 routers later my son still can't watch anything on youtube they told me I was in contact for 18 months even though I have not been able to use Internet they told me only way would be to get fibre so here I am waiting for another weekend for it to be fixed when you call your on hold for over a hour then cut off no call back rubbish company feel trapped in to longer more expensive contract
- Location
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- Location
- Sheffield
- Reviewing
- Origin
- Date
- 2017-11-02
- Comments
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Terrible, support doesn't exist as far as I can tell. They heavily throttle Netflix to the point where it is unwatchable. Worst ISP I have ever had.
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2023-02-15
- Comments
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No broadband for 30 days multiple issues with customer service very disrespectful was charged double the price of what I was told for my contract monthy tried to speak to a manager,that I was waiting over 6 months for and still not a call I had to call another 3 times to speak to a manager multiple outages over the last 13 months
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.