Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9195 customer ratings since 2020-03-06 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1863 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Would give 0 on everything except customer service if I could. Been horrendous since installing and been worse since working from home. Constant drop outs and slow download speeds on both work and personal devices with some things taking literally days to download. Do not bother with it
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Sky  
Disgusting the wifi is terrible they tell us to many devices are on the line so we take them off and only my sons pc is on and it still bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales Sky  
You will have no end to problems with sky. First, they tell us we can't have super fast in our new home so they give us essentials. That's between 0.014mbps to 1.2mbps for a week. We ring and complain and they say they can actually give us super fast so we upgrade. Queue to upgrade day. Whatever the engineer did, he didn't upgrade. Now we have no internet at all. This is a complete mockery. I have presentations and projects to research and deliver and can't because sky are just bad.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Downpatrick Sky  
Internet with sky is awful which is why I’ve cancled it for be upgraded to everything what they’ve told me to do to fix the issue which seems to be saying what everyone else is saying seems like they know but it’s just a way to get more money so yer I’ve moved to virgin, couldn’t be any happier sky going down bill how much money does sky have though come on.. and they still can’t fix it it’s 2021 they was doing this back in 2016 every properly I’ve moved in I’ve had the same issue so it’s nothing to do with the area sky r just **** end of really
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Reliability
    1 star
Liverpool Sky  
AVOID!!! Unreliable at best, internet is so slow most of the times and customer service cant help. Prices keep increasing every year yet their service keeps going down. Also setting up takes AGES!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Avoid like the plague.
Cancelled my home move, completely inept customer services department. Complaints procedure is an absolute joke, for the life of me i just cannot understand how this charlatan of a company are allowed to get away with ripping off the public in the way that they are doing.
Avoid, avoid, avoid, avoid, avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inverness Sky  
The last 8 months i've had sky have been shocking, I have no end of problems, internet is always going down. I had an engineer out 4 times, the first one replaced new wires inside and it didn't work the second replaced wires outside and crossed the wires and we ended up with nothing. The third fixed the mistake and the fourth came out to the property and said we need a router, a couple of weeks later we hadn't received one so phoned up to be told we don't need one, reluctantly they sent one out and it's a lot better. However there are still times when the internet is rubbish and I can't stream anything. I would not recommend to anyone.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Barry Sky  
Been with Sky since August 2020. Ever since have had recurring problems of connection dropping, wifi cutting out completely for a day, max speeds of maybe 8 to 10 mbs during peak times.

I've even had the peculiar problem of next door neighbours Sky Hub crossing over with ours causing their devices to connect to our network, slowing purs completely. One new router later, 2 planned engineer visits that never happened and many hours with customer services, our broadband is still a pile of refuse.

Yet when complaining, nothing os wrong on Sky's end and it MUST be our router, despite the neighbours having problems too. The staff are also abysmal. I had one guy sass me because I actually knew what I was talking about and had already tried everything possible before calling them.

As soon as this contract term is up, we'll be switching.
  • Customer Service
    2 stars
  • Speed
    3 stars
Sheffield Sky  
Worst customer service I have ever encountered. They don't seem to care about you as the customer at all. Honestly, if Open Reach weren't the sole provider of all of the broadband networks I'd sack them both off. But what's to say we transfer and we get the same rubbish as we get now?!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Sky  
So was with talk talk but went over to sky, absolutely rubbish...slow,drops out constantly....cant even watch Netfliz.... absolutely rubbish internet
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Biggin hill Sky  
As mentioned by others, if I could give minus stars I would.

I have been without broadband now for 3 months due to a broken cable - tried reporting it through Sky who are an embarrassment themselves. Every time I call up to complain I get a new appointment in 2 weeks, they send an engineer out who either isn't allowed to deal with the cables or doesn't have the skillset to fix. That is 4 visits down so far and another booked for 11 days time...

Any escalation point? No. Can I speak to Openreach directly? No. Are my hands totally tied having to tether off my work phone? Yes. Rhetorical questions aside, my work have been charged £13,000 by Vodafone for the data I have used just to be able to carry out my job from home. I am looking at a disciplinary procedure as a result of this and I'm sure a fair share of the bill.

I tried to contact BT Openreach who said they'd send out an engineer in 4 hours... no engineer turned up.

I am an ex-police officer so the phrase "I pay your wages." is pretty hated... but in this case, don't my taxes, broadband payments actually pay their wages?

Sky Broadband - you are a joke, you are of no help, your complaints procedure is laughable.

I currently have a complaint on my account which will get resolved when they get my account up and running. But they can't get me up and running... so it means absolutely nothing. The people at Sky I am speaking to have no authority, they apparently don't have any line management or escalation points.

Between BT Open Reach and Sky - I don't even know what to say other than there is more use in a fart in a lift.

The people are nice on the phone though.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hertfodshire Sky  
Moved to a new home Nov 2019 and was talked into keeping superfast BB at £33 a month. Their advertising was very hard at an average of 59 mbs and still is...AVERAGE!! An engineer told me on his 3rd visit I could only ever get a max of 22 mbs , and that was only if the rest of the street was offline!! My average was around 10, but when I questioned this for a rebate, they said they only had guaranteed 9.2. So, paying for an average speed of 59 mbs at peak times, getting 21mbs maximum, but 10 average, and because it is more than the 9.2 they guaranteed, nothing they can/will do. Advertising almost 60, guaranteeing less than 10. Shizen. They did refund me as expected when lines were down. but stonewalled regarding the above. I have since adjusted my SKY subs from £133 to £62 a month. Vote with your ££££. FGS Check what you can get into your house before signing up to pretend s[eed as they will use their !i told you so! card and rip you right off as long as they can get away with it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
scotland Sky  
Working from home with Sky broadband?? I work better from 4G hotspot! This broadband is a joke, doesn'teven load a regular Google page, not to mention a YouTube video or anything more!!! The customer service tried to help me for few min and then left me hanging without saying anything,waiting for me to hang up, I was wating on the clock 25 min without getting any replies, was talking alone like a fool!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brentford Sky  
Total rubbish. You could not work from home as the service , for want of another word , is awful. Constantly drops out and I mean every day. Wi fi printer use clearly also affected. Had Virgin previously and gonna get them back when Sky contract up. Avoid Sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Whitley Bay Sky  
I have sky fibre ultra-fast - a bit of a joke as I only get 30MB/s on a good day. Being a teacher and working from home for almost a year now has been difficult. Slow speeds and unreliable - I've moved to Virgin media now. 200MB/s here I come.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
fair oak Sky  
Don't get SKY if you have more than 3 devices connecting, I have a fiber optic broadband 75 MB. It's terrible and good luck getting them to help you out, their customer service is terrible too.
London Sky  
Worst Broadband I've had. Speed and reliability intermittent - really poor customer service, all the issues will be the customer end never theirs. Avoid..
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leicester Sky  
dont usually leave reviews - but just wanted to share. internet service and reliability extremely poor. keeps going down. if you were considering going cheaper with Sky Broadband - I'd strongly suggest you pay the little extra for another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Review based on ADSL connection and not fibre as not in the area.
Impossible to use reliably as drops out connection regularly
Diabolical speed any more than two devices and it’s like a 56k dial-up connection.
Easier to contact an MI5 agent than speak to a Sky customer service agent.

Have given this feedback direct to Sky and nothing from them not even an acknowledgment. Awful money grabbing company.

Can’t wait for my contract to end and be out of this misery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Buntingford Sky  
This excuse for broadband is beyond the pale.Outages EVERY day,sometimes 20 times in an hour for several hours!!!Online gaming,streaming and computer are out of the question!Tuesday,Wednesday and Thursday seem to be favourite days for maximum disruption and all this for £23 a month!I wouldn't pay £5 for this totally unreliable service.Thought of changing to BT,but their reviews are just as bad!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
St.Austell Sky  
Abysmal everything! At night my download speed would drop to less than 1Mbps. It was like wading through treacle and as for streaming? No chance.
Customer Service were worse than useless and couldn't care less. Avoid Avoid Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Suffolk Sky  
Sky is horrible and their customer service is awful. The broadband keeps disconnecting every few minutes, so not even ethernet cables help. My house mates and I work in IT and have secured every cable, every box but still. At this point I dont know what I am paying for. I will try to change to BT asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Just recently changed onto super fast broadband after complaining to sky about the price of my package. Got talked into upgrade on broadband plus sky Q for a much reduced price. But got to say the broadband is bad. Never had so much problems with download etc the old one was so much easier and Like a previous review am now tied in for 18mths ???
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Norfolk Sky  
Terrible. Paid extra for top broadband package, paid for delivery of boosters, paid extra for sky broadband boost and still poor WiFi and dropping signal...and this is in a modern house which is not a particularly large house. Stuck now in an 18 month contract and Sky technical say there is nothing they can do.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Berkshire Sky  
Sky is simply fhe worst company in the UK, fullstop. They are only ever interested in selling you something. Customer service ? Forget it. Awful company with zero record of helping customers. Will probably soon be exctinct - stay well clear!
London Sky  
It’s so rubbish. If your looking for good WiFi, look somewhere else. It’s unbearable. But, if you want a WiFi that’s unreliable, stops every 5 seconds, a slow connection, and a WiFi that is unreliable, then sky is what your looking for. If a bomber blew up sky and all its servers went down u would notice cause the WiFi’s that awful and u would think it’s your casual internet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk Sky  
These guys want your money, fell for it,got £50 a month package for tv, phone line and broadband, happy days, the longer you stay the more you pay, now, after 3 years of loyal customer service i pay, wait for it, £129 a month, and this is with a reduced tv package, no sports, now the fun starts, try to add on, so easy, try to cancel they make it as hard as possible, i did'nt give in and have cancelled. Don't fall for the trap
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bolton Sky  
This is the worst customer experience I have ever had. For a long time I told myself not to switch away from TalkTalk because the connection was so reliable and my kids will kill me if they can't game. I never had any issues with TalkTalk, but was lured by the prospect of Sky Q multi-room TV - what a truly disastrous error. Constantly drops the connection meaning my kids get kicked out of games they're winning and we can't watch a movie without having to re-boot the sky box. I have discovered that several of my friends have also been drawn in with identical results. I have spent hours on the phone with Sky only to receive a barrage of useless information. I am told that the source of the issue is the firmware carried by the Sky router and thy can't find a fix for it. Have tried bridging using a separate modem and router, but Sky has put blockers on so you can only use their kit - which is utterly useless. Am currently planning a fathers' one-way trip to the Moon so our Kids can't find us and terrorise us any more! So bad, I'm going to take the contract hit and move away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Sky  
Their knowledge is not as it should be.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
If I could leave 0 stars, I would. I've had issues with my mini box since installation SIX MONTHS AGO. I've spent DAYS at this point on the phone, constantly being told they're looking into it, being told I'll get a call from a manager that never happens, and yet they continue to charge me for a service that is not provided. ZERO customer support, ZERO transparency and ZERO regard for anyone. A company worth £31BILLION+ that needs to steal from its customers... despicable. When you take money for a service you don't provide- that's what that is- STEALING. They are thieves, no two ways about it. I'm still waiting for my refund and for the box to finally work. My internet speeds are all over the place- sometimes fine, sometimes dismal. Helpful, considering we're all working from home. Not to mention, the guy who installed my Sky Q in the first place covered the gaping hole he made in my front room with CLEAR plaster so it catches the eye immediately and I can only assume I'll have to pay out of my deposit. I could go on honestly, at no point has any of my experience with Sky been anything short of horrible. Is it because I'm not from here and have an accent? At this point, I don't know what else to think.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Service was fine for 4 years but then turned into the worst thing ever - kept dropping out, anything from every 2 hours to every 3 minutes. I have had to go into a cold, dark, empty office every day the past 2 weeks because my internet is dropping all day long, making WFH impossible.

When I called the call centre, the guy said there was no issue, it was because of new users being set up in my area, ADSL was just "prone to it" and I should upgrade to Fibre to get rid of the problem! Yeah right! I moved providers instead.

Also I paid for 19mbps but got about 1-5, even though the Sky website always said I was getting 19.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hitchin Sky  
Most of sky's products are great the sky comes is great unfortunately I can't say the same about the WiFi it is the worst WiFi I've seen in a minute it is dodo it is **** I hate it do not use it a I could get better WiFi from the if I used any other company please fix
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral Sky  
Absolutely awful. I am a uni student and have recently had to move addresss, through no fault of my own. I attempted to move the Sky broadband over to my new address 4 weeks ago now. Initially I was told that since I ordered the home move more than 2 weeks before it was due to happen, I was told that the wifi would be set up for me moving in. A week later I was told that the home move had been cancelled - without informing me - and that this was because Sky had attempted to activate the wifi at the new address 3 weeks before I was due to move in - meaning that the old broadband was still active on that line and therefore the activation had not went through. I booked another home move - after being on the phone for over 3 hours - and requested that they do not try to activate the wifi before the date I was moving in, so that this did not happen again. However 3 days after this, the exact same thing happened again. After phoning up AGAIN, I was told the exact same story as before and that it will now be 2 weeks before I have wifi in the new address. I am a final year university student living in a Tier 4 area. It is exam season and all of my final assignments are online, but I have no way of completing exams or submitting assignments now because Sky repeatedly ignored my pleas and now I will not have wifi until the 15th of December, when I moved in on the 1st and was promised that it would be sorted out by then. Sky have been utterly unhelpful and the customer service has honestly been shocking. I am now in danger of failing my degree due to non-submission all because Sky customer service did not take my lockdown, university situation seriously.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Stirling, Scotland Sky  
Easily the worst broadband provider. We called to complain and when they answered they said they would improve it and make it cheaper. It was good for the month period that we could cancel the contract in but straight after turned to ****. I currently cannot load a YouTube video in my room, nor can I use any social media app. It is pathetic. We was promised speeds of minimum 30mbs and right next to the router we get 6. It’s terrible. Definitely not worth it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
After 24 months my contract has come to the end. For the next 5 months I was paying on a monthly basis. When I called with a complaint that my BB is dropping (according to Sky app it was ongoing issue with my sky hub)I have been offered a new hub, HD Netflix and all of this at the redeuced price.
However, nobody has mentioned that I will be entering a new contract and I have to pay for a hub delivery and administration fee! Only found out next day when got an email from Sky.
What a bunch of rogue traders there at Sky.
When I contacted them that I do not want to enter a new contract and that I have not been told about it and extra costs in the first place, they decided that my broadband will be disconnected in two weeks time. Thankfully there are other providers that will be happy to take my money for the service provided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Falkirk Sky  
Cannot believe any review that is in any way positive regards any of sky services, can't wait for the contract to end, when I will cancel all sky services TV/Internet/phone and breathe a big sigh of relief! Never to return again!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Notts. Sky  
complete and utter s***. don't waste your time I have to use my 4g in my home because the internet is that bad can't watch YouTube or Netflix. will just stop working out of the blue don't even try to game unless you want sky high ping. don't waste your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast Sky  
Broadband drops on average twice a day which made working from home during lockdown frustrating on a daily basis. If you're working on the computer and another member of the household uses the wifi at the same time the computer speed goes to a crawl.
Pxxs poor in other words.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
England Sky  
My rating should be zero l ordered broadband from sky on the 18/7/20 here we are on the 27th of October and nothing but a box with two flashing green lights but no connection, they sent me an email last Thursday to confirm my order has been cancelled, with no explanation at all except 1 of three reasons, 1. I no longer wanted it, 2.perhaps l could be moving home or 3. An issue with my order... Definitely not one or two so there must be an issue with my order, case closed apparently... What a disgrace of company, over 3 months wasted and the cheek of it, could l post their box back... Err no you want it come and get it... Now l have to find another provider and start all over again, help please
Hullbridge essex Sky  
NEVER GET SKY INTERNET!! The broadband service is horrifying and drops constantly to which the self heal prompt doesn’t do sh1t! Call customer service 7 times through which they wouldn’t even book me an appointment with an engineer and after that just didn’t respond to my calls. Never ever get sky, biggest ripoff and lies in my life!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Not with sky Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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