2,265 Customer Reviews over 57 pages
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- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2022-12-11
- Comments
-
512 full fibre buffering very poor WiFi even with booster great upload consistent but download very poor not worth the money will not be renewing
- Location
-
- Location
- Sunbury on Thames
- Reviewing
- Sky
- Date
- 2022-12-10
- Location
-
- Location
- Carlisle Cumbria
- Reviewing
- Sky
- Date
- 2022-12-10
- Comments
-
I’ve been with sky since 6/12/2022 I should of been on up n running with my sky broadband internet n tv my internet as never worked since they put it on can’t get my tv to work properly because it as to be paired up with the internet I’ve tried ringing them u just get a silly answer message telling you to do this to do that n it still doesn’t work I’m going to wait till this Monday 12/12/2022 n if it isn’t working then I’ll go with some one else
- Location
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- Location
- Cirencester
- Reviewing
- Sky
- Date
- 2022-12-05
- Comments
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Had no wifi now for over a week and I am told by customer service that it will be another 3 days. meanwhile I am spending a fortune on data for my phone to use it as a hotspot. Truly useless - though they will blame Open Reach as always.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2022-11-20
- Comments
-
Very rubbish, I would give it <1 If I could. It is a absolute scam! Rip off! Jailtime! Bad quality for a ridiculously high price not worth a single penny.
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2022-11-16
- Comments
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Oversubscribed, unreliable, unhelpful and useless broadband provider.
- Location
-
- Location
- Worc's
- Reviewing
- Sky
- Date
- 2022-11-15
- Comments
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Like so many on here that have been ripped off by Sky, I thought I'd add my story and review this tin-pot outfit.
No-end of drop outs once they put me on their 'superfast fibre' superfast my arse it is. I was first on 59 mb package and lucky if I had 36 to 40 and that was on a CAT 6 direct to the router. I called their, well, what they have they nerve to call 'customer service' and they were useless! This was over a period of 8 months of no-end of drop outs and poor speeds. In the end I took my complaint to CISAS and I would everyone who has an issue with Sky, TAKE THEM TO CISAS, they were very good indeed, backed my claim for compensation and I was now dealing with dedicated Sky complaints dept. Oh yes, their services are that crap they actually have a dedicated dept to deal with their shoddy service.
I'm currently trying to get the media and BBC's Rip off Britain involved as now they have upgraded me as I wanted to leave them. They put me on 152 Mb fibre to which I average 62Mb on wi fi and 79 to 82Mb on a CAT 6 direct to the router, it's utterly rubbish! To get anywhere near 152 Mb you'd need to be on 500 Mb. With SKY you never get what they charge you for. if you want a 60 Mb fibre package you need to sign up for the 152 Mb to get close.
Whatever you do, don't bother dealing with the Derby 1 centre, what a bunch of clowns they are there; absolute idiots! When I asked Sharma to put me through to her line manager she went away, came back and said the manager does not want to speak with you. The call was recorded so, go on Sky, I dare you, put that conversation online for everyone to hear the conversation and how your operatives lie and conduct themselves.
We have all seen the advert for EE broadband where the machine shaves a guy using a blade on their fibre network to shave a guy on the mountain. You've also seen the one where they land a plane from someone's lounge with a 100 devices connected. Trust me, you'd never want an open blade or ever want to be on a plane using Sky's fibre broadband, OMG what a joke. You'd either get your throat cut, or the plane would nose dive!
I'm about to file another complaint with CISAS and this time I'm done with these cowboys. I shall get my credits that I'm due and NEVER-EVER use Sky ever again!
How these cowboys can operate in the UK and rip people off like this, it's just a joke!
Sky is old hat now, their technology is draconian, there are much better companies. If you can get it, go with Hyperoptic or Gigaoptic they have over 15,000 5 star reviews.
Report Sky CISAS
- Location
-
- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
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This is the worst broadband and company so far. They will charge you for service you are not enjoying. My broadband is not working and they said I would have to wait for when the engineer will be available and I will still have to pay for the period the broadband is not working. And they agreed the fault is from their side. I will never advise anyone to subscribe to sky
- Location
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- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
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The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
However this is not the worse part.
I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
Well, i decided to cancel, like most of the people have done, after trying sky.
They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
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The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
However this is not the worse part.
I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
Well, i decided to cancel, like most of the people have done, after trying sky.
They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
- Location
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- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
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It is quite rare i wright reviews, especially negative ones, but this one needs to be posted.
I will be honest, the internet is not bad, of course with ups and downs . Speed is avarage , guven its not fiber broadband.
The stress and all the problems started when i decided to cancel my contract.
I got an emailmfrom sky that my 18 month contract was going to an ned and automatically i would be moved to rolled over contract, unless i would
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2022-11-08
- Comments
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very bad customer service, my Call divert has stopped working for nearly 3 weeks and i'm still waiting for them to resolve it and they keep fobbing me.
My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off.
i have reported the issue to sky but unfortunately they never sorted the problem.
on sky help forum every body is complain about the same problem
so now i decided to move to another service provider.
- Location
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- Location
- Stockport
- Reviewing
- Sky
- Date
- 2022-11-03
- Comments
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I honestly got better broadband service in 1999. Sky broadband has been the single worst provider I have ever endured. Any company that removes Google reviews should be a company everyone should avoid.
Sky broadband is the worst provider I have ever had! Please choose a different provider. BT is my business provider and I have never had an issue with them.
- Location
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- Location
- Droitwich Spa
- Reviewing
- Sky
- Date
- 2022-11-02
- Comments
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Don't Ever use SKY...They are intent to extort and rip off as much people as possible..They we're taki g direct debit out of my account Every 2 weeks instead of monthly..I contacted them several times about it and despite assurances it continued..Each time i canceled the direct debit they then wanted me to pay a penalty fee for cancelling...After i terminated their service within 10 days they send you a Bill for £162 which suppose to be for early termination fee, router and Boster fee..NEVER USE SKY.
- Location
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- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2022-10-31
- Comments
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I really cannot wait for my contract with sky broadband to end. The service is not fit for purpose.
- Location
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- Location
- Telford
- Reviewing
- Sky
- Date
- 2022-10-31
- Comments
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Absolutely worst services provided does nkt get there advertised speeds but want you to pay the advertised prices scammer
- Location
-
- Location
- Prescot
- Reviewing
- Sky
- Date
- 2022-10-28
- Comments
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I have no problems great customer service and the broadband TV and landline are spot on
- Location
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- Location
- Hayes
- Reviewing
- Sky
- Date
- 2022-10-25
- Comments
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Worst network and worst customer service ever.I ll inform all my friends to avoid as much as possible sky.From one month already i have no internet because they ve canceled my contract ilegaly and when it comes to put things right,they don t know about theyr head.I ve just been visited by an engineer today to inform me that i have no fibre so he can do anything
- Location
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- Location
- West yorkshfie
- Reviewing
- Sky
- Date
- 2022-10-18
- Comments
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So I have been back and forth with sky for quite some time now. I have been a loyal customer of 3 years and never had any issues. I still don’t with my broadband it is my call lines which I have a issue with. I have parents who are not British born and even though I have told them several times the timings to use the phone so there are no additional charges on the bill but they don’t seem to understand it. I contacted sky to ask for them to add a bar/band of some sort on the phone lines to be used only during the times which is stated in the contact and to support me a little as my bills for sky have been rocketing and nobody could help. I asked to cancel my subscription for my landline and was told legally I can’t as my contract states 18 months and can’t cancel till then. I honestly wish I read the T&C. Future customers keep away from sky they do not support customers and trap them into a long term contract! Once my contract end I will not be returning to sky and will advise anyone I come across to stay clear.
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2022-10-14
- Comments
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Sky is pathatic pathatic. Very very bad connection worst customer service. I wanted to upgrade my broad band speed, witch they were not able to and were asking me to contact open reach if ask them to upgrade their services then we will be able to upgrade sky services. Even the agent said if you want to upgrade this is not sky problem. Pathatic.
- Location
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- Location
- Dereham
- Reviewing
- Sky
- Date
- 2022-10-02
- Comments
-
Worst broadband I’ve ever had keep losing connection ands it’s really annoying.
Supposed to be super fast broadband what a joke.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2022-09-30
- Comments
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Literally a ******* waste of money
2 weeks ago my wifi was not working, so I got a new broadband and still then the wifi has gotten worse.
I couldn't believe how disgusting it was so I tried it on a fresh new laptop, better than my old one.
The results were the same, it's just the wifi
DO NOT BUY SKY!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2022-09-29
- Comments
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I have never experienced such appalling customer service. Their record keeping is unbelievably poor which means you inevitably spend hours of your life chasing them whenever anything goes wrong, which is frequent. Cannot recommend less.
- Location
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- Location
- Mabolo
- Reviewing
- Sky
- Date
- 2022-09-19
- Comments
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Its the worst network connection i have ever experienced. There are so many different wifi brands I encountered but this is the waste wifi network i ever got. Its so awful everytime they give the worst experience. No words waste of money and time and everything. Patiently waiting for there good service but i got to know that they never provide the good service connection.
- Location
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- Location
- L,a
- Reviewing
- Sky
- Date
- 2022-09-18
- Comments
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It’s not THAT bad, but every once I a while I always get disconnected or the wifi just doesn’t wanna work. And it’s really annoying but other than that there is nothing much to say
- Location
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- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2022-09-12
- Comments
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I seriously wouldn't bother, we have been stuck with no Internet connection for the last 28 days!
My girlfriend works from home and needs constant Internet connection for her job.
When asked about a temporary Internet solution we were told they don't provide anything like that.
So I've had to pay for another solution to get us around this issue.
Just doesn't sit right when on day 25 you see an engineer outside scratching his head when openreach know there is an issue but haven't relayed the info.
Same pole otherside of the road he said he was on phone call number 10!to figure out what was heppening. He was fuming when I told him they knew about it already, he spent 2 days on the same fault that cannot even be fixed from there. It's in the exchange.
Sky have been useless at dealing with it and keeping us updated, just generic texts saying the fault still isn't fixed.
- Location
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- Location
- Boston
- Reviewing
- Sky
- Date
- 2022-09-10
- Comments
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In hindsight the biggest mistake I have ever made is signing up for Sky fibre broadband. It is utter *****. The price you sign up for is not the price you pay. Can’t even watch Netflix or Amazon prime due to not loading due to broadband dropping every other day. Our previous provider worked 100% all the time. We changed provider because previous provider prices were too high. Guess what I am now paying the same price do to Sky Lies. I have another 14 months of this **** I would rate sky with a middle finger. Avoid like the plague.
- Location
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- Location
- Birchington
- Reviewing
- Sky
- Date
- 2022-08-27
- Comments
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Absolutely horrific. If you want a good wifi for gaming get bt!
- Location
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- Location
- Edlesborough
- Reviewing
- Sky
- Date
- 2022-08-26
- Comments
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I wish I didn’t go to Sky. Their service is awful. They said they’d send an engineer between 12-5pm today. We had to cancel a long awaited medical appointment, and they also said he’d phone before he came and he didn’t turn up!!! This service is pathetic!
- Location
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- Location
- Poynton, Cheshire East
- Reviewing
- Sky
- Date
- 2022-08-25
- Comments
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Worst internet ever. Stuck with them for 6 years before finally switching (it's like Stockholm's Syndrome). The broadband drops out regularly, at least once a month. When it does lose connection, it takes hours (sometimes up to three days) to work again.
They provide you with no updates regarding how long it will take to fix. Their website has a section for checking your broadband status but it sends you in circles (usually ending with a page telling you that the connection is fine!)
"Self heal" does sometimes work, but very rarely. The self heal is also full of patronising, unnecessary steps (I don't need to check the ethernet cables, just fix my effing connection!)
Here's hoping BT will be better
- Location
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- Location
- Herne bay
- Reviewing
- Sky
- Date
- 2022-08-23
- Comments
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Worst experience ever over 1 year my t.v broadband have not been working as well as phoneline I ve phone sky customer service all most daily . Only to be ignored and lied to with promises off follow up call . Which never happen and they told me over a 150 times not once have they ever . And they have over charge every month for over a year . Sky are absolute scum and a con .
- Location
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- Location
- sheffield
- Reviewing
- Sky
- Date
- 2022-08-16
- Comments
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absolutely disgusted by the customee servuce provided by sky. My internet and sky has not been working for the last five weeks someone was meant to come and visit to resolve the problem and till date no one has been. Then they expect mw to pay my bill for the services I haven't had. I am absolutely shocked to say how awful sky has been after been with sky for many many years absolutely disappointed and disgusted the way I have been treated. Calling sky for days and no one is able to speak as there is no one who would speak due to my bill not been paid I refusw to pay sky for the services I have not been provided with.
- Location
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- Location
- Blackheath
- Reviewing
- Sky
- Date
- 2022-08-15
- Comments
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If you have an elderly or vulnerable friend or family member who subscribe to SKY Broadband, phone or TV, please read the following, and check their subscription costs, as SKY have totally abused an 83-year-old lady with high pressure selling to engorge their profits.
Facts about SKY telesales team, they cold-called her and sold her the following:
• Superfast fibre broadband, when she has no smart phone, laptop or any internet device.
• An expensive bouquet of extra TV channels when she only watches terrestrial Freeview TV.
• A SKY Q box when she only has a 720 resolution TV: Total Package £77 per month
More facts about SKY:
• They charge twice as much as their own subsidiary, NOW TV, for the same service.
• When you try to leave, they lie, saying you cannot keep your phone number.
• They offer better deals to complete strangers on U-Switch than they do to loyal customers.
• They refuse to answer letters.
• They will not provide copy invoices, or even their own address for serving legal papers.
• They have no policy to protect the elderly or vulnerable.
My advice would be to avoid this company, they are about as relevant as Blockbuster, and have no moral compass when it comes to exploiting the vulnerable.
- Location
-
- Location
- wjhhsqwuihi
- Reviewing
- Sky
- Date
- 2022-08-12
- Comments
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Worst. It goes of every 2 minutes. I cant even go on my chromebook because of it. DO NOT USE IT UNLESS YOU LIKE WASTING YOUR MONEY.
- Location
-
- Location
- Rochester
- Reviewing
- Sky
- Date
- 2022-08-12
- Comments
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Honestly terrible service and avoid at all costs. Customer services completely messed up my account and specifically told me to give my personal details to another person who was accidentally linked to the account by sky. Utterly useless and rude customer services.
- Location
-
- Location
- tyrie
- Reviewing
- Sky
- Date
- 2022-08-09
- Comments
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awful wifi, we have the best plan available for it yet it is incredibly unreliable, constantly dropping and having high ping spikes all the time, along with it not being fast in the first place with a download of around 29 mbps its completely not worth it.
- Location
-
- Location
- Worsley
- Reviewing
- Sky
- Date
- 2022-08-08
- Comments
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For many, many years - 8 I was PAYING for BETTER broadband and you provided me with much, much WORS BROADBAND
THEN WHO ARE YOU ??
I have ALREADY RESIGNED from your dishonest services and YOU have TAKEN MONEY from my bank account and MORE than before. SO WHO YOU ARE ??????
- Location
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- Location
- Reigate
- Reviewing
- Sky
- Date
- 2022-08-04
- Comments
-
The worst experience ever. Broadband stopped working and nobody at Sky seems to care. There’s no way to escalate it to a manager even after 2 weeks. They keep changing appointments, then when they come they say it’s someone else’s fault like openreach, who come back and say it’s definitely a sky fault. Nobody calls when they say they will. They don’t seem to keep notes on calls that have taken place, and you spend hours on hold trying to get through to them. Even the sky help staff say it’s not good enough but there’s nothing they can do. Stay away, anyone would be better than sky!
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2022-08-03
- Comments
-
Having been with other companies before, Sky is a massive massive let down. The broadband was very unreliable and it would always have issues at night and during peak hours. As someone who works from home, during almost every call the internet would cut out or the speed would drop massively. I feel so disappointed with the service and am so glad I am moving so that I can never use this horrible company ever again.
- Location
-
- Location
- Near Dunblane
- Reviewing
- Sky
- Date
- 2022-08-03
- Comments
-
So unsurprisingly the Sky WiFi guarantee (minimum 3mbps whole home) is worthless. I was persuaded to switch from a fully functional BT Whole Home system (router and 2 x mesh extenders) that worked perfectly to Sky's rubbish. Just got off the phone to a very unhelpful lady who ran me round the houses, raised my blood pressure and got me nowhere. The router works fine, my BB speeds and stability are fine, the WiFi is awful. Don't tuch Sky with a bargepole.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.