2,265 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-08-11
- Comments
-
It’s all good while it works. God forbid you have a connection issue!! You are in for a treat!! It has now been 2 weeks of back and forth without internet, hours waiting on the phone! Even had to miss work for an engineer to come because they only work Monday to Friday, still isn’t fixed !!
- Location
-
- Location
- broseley
- Reviewing
- Sky
- Date
- 2023-08-09
- Comments
-
I've been with sky for too long.
No reward for loyalty.
VERY expensive for existing customers.
No support.
Unreliable connection.
Time to move!
- Location
-
- Location
- United kingdom
- Reviewing
- Sky
- Date
- 2023-08-09
- Comments
-
Sky is absolutely shocking the wifi doesn’t even work Iam moving my wifi back to bt wifi because it was 10X better complete disappointment , better price with BT wifi and way better connection anyone who’s thinking of sky DO NOT GET IT
- Location
-
- Location
- Irvine North Ayrshire
- Reviewing
- Sky
- Date
- 2023-08-06
- Comments
-
Sky broadband is absolutely shocking
The speed I receive is unacceptable
Every time I phone I get told it’s my area !!!! You would think I stay in the middle of the country side but I DO NOT believe it or not I stay 2 minutes away from Irvine town centre !!!!!
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2023-08-05
- Comments
-
Awful WiFi. Streaming TV shows is fairly decent with some buffer at the beginning and occasional drop out.
However, online gaming is basically a non starter. Lag beyond belief and a ping of 150 and over. My connection speed download is sitting around 30mbps which is acceptable, but 217 kbps upload speed (when promised at minimum 9mbps), is a complete joke.
So, on to sky customer services. A very friendly member of staff who couldn't help me in the slightest. Even going as far to say she games as well and doesn't even use Sky as its terrible. The best she could do was send me an ethernet cable which she admitted would only slightly help.
This is a con. Promising a certain service and not being able to deliver is an actual lie. Now I jave to pay a 90 quid cancellation fee to join an actual decent broadband company. Should never have left Plus Net.
AVOID SKY AT ALL COSTS PEOPLE.
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2023-07-29
- Comments
-
The Internet broadband turns off almost every day many times, Takes 6 minutes for it to turn on, when they fix the Internet it takes them 3 hours worst Internet I've ever had verry bad.
- Location
-
- Location
- Littleport
- Reviewing
- Sky
- Date
- 2023-07-28
- Comments
-
I opted for Sky broadband because of the promised earliest activation date which was on 24th of July.
It didn't get activated even after making multiple calls to your customer care team. You verified that all the connections were done right and promised that I will be having internet within 24th Midnight. I waited for it to happen and yet nothing happened. I made calls again the next day stating the same issue, after a long hold like always I was told to do the same connection verification again and again and gives word that it will be connected soon. Yesterday evening I called again and now you are telling me that there is need to visiting of an engineer which will take 2 more days.
Extremely disappointed with the service I wanted to cancel the contract and your customer care representative did not even try to resolve the issue but agree to cancel it but only by next Friday 28th.
Later, I received the mail saying if I change my mind then I can cancel the cancelation and go ahead with the contract. Figuring out other ways to have some internet connection to my place till Friday I called your customer care again to activate the account and to ask them when it is possible tot send an engineer to get it sorted and they say that now I have to wait till the cancelation to finish and then activate it again after Friday then send an engineer after that. HOW PATHETIC!!
- FAKE OFFRES - Not keeping your word
- UNREALBLE SERVICE
- EARLY ACTIVATION DATE : INCORRECT INFORMATION - CLICK BAIT
- No customer value for time
- Incorrect information via mail
- Arrogant and overconfident customer care rep.
- Location
-
- Location
- Sunbury-on-Thames
- Reviewing
- Sky
- Date
- 2023-07-22
- Comments
-
No good connection and with out my consent, renewing the contract and adding booster package is FRAUD.
I had requested for house move. However along with house move, they renewed my contract for 18 months and also added Sky Broadband Boost package. Neither I asked for this, nor they took my consent, they just renewed and sent me a mail. As I was not expecting a change I didn't go through that mail. This is fraud.
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2023-07-14
- Comments
-
Our internet was recently updated so we would receive a new hub and all. Apparently our internet had to be turned off prior to this happening. We havent receive the hub and the internet has been down for 3 weeks now. For about 2 weeks the mobile data Tim the house wasn't working either so huge inconvenience considering I work from home.
For the 2 weeks I have had to pay extra money for my mobile data plan just to work.
NO HUB received yet. We were told the internet would be reinstated today. That hasn't happened yet.
We are long standing sky customers so I’m struggling to understand why it is okay to treat us like this. The only thing we have received is the Sky puck which is useless with no internet connection.
HONESLTY POOR POOR EXPERIENCE OVERALL. I’M IN DISBELIEF
- Location
-
- Location
- South Coast
- Reviewing
- Sky
- Date
- 2023-07-14
- Comments
-
Barely streams 360p or anything higher than 60mbps, drops out for no apparent reason. Goes down for maintenance without warning. Help themselves to money in your account even though bill is paid. Awful customer service
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-07-11
- Comments
-
User
reword:
I cancelled both TV and broadband with Sky in June 22, with end date of the contract August 2022. We are now in July 2023, and I've realized that they kept charging the broadband for about 1 year after the cancellation, event though I had also returned my router/box back in Oct 2022. I called the customer service, and they offered me a month refund, so I had to take the complain further to the an indipendent Alternative dispute resolution (CISAS) to try to get my refund. Therefore, I am not even
- Location
-
- Location
- Redruth
- Reviewing
- Sky
- Date
- 2023-07-05
- Comments
-
We've been with sky for years, but since last October it's been gruelling.
We've had several days to a week without access. The WiFi from the router is exceedingly weak. we can only get it about 1/2 meters away from the router.
The speed has gone from 80mbs down to 40mbs, and I've had everything replaced from my house to the street box. Still they claim it's not their fault. I've given up, its a pain to change broadband but I've reached the point of it being the only thing I can do.
And they've charged us more for the privilege!
If you even consider going with sky, heed these words. They've got decent ratings on review sites (god knows how) but they're utter unmitigated rubbish.
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2023-07-05
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2023-07-03
- Comments
-
Be wary of switching to Sky if you want a seamless transfer from your existing broadband provider. My existing broadband was switched off this morning but the Sky hub has still not been delivered yet. On speaking to Sky they tell me it will be another 3 days before the router will be delivered and there’s nothing more they can do. So if you rely on having uninterrupted broadband for work or personal use then you may need to consider other options than Sky.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2023-07-01
- Location
-
- Location
- Poole
- Reviewing
- Sky
- Date
- 2023-06-27
- Comments
-
Very poor service here, slow and currently not working
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-06-26
- Comments
-
Worst customer service, they increased the price for more than 25% and won’t cancel my services after calling in many times. They restricted my account and now can’t get connected to customer services. They record all the calls they can see clearly I requested to cancel my services after that increased the prices they agreed months later I’m still getting bills, had to call again and again and finally restricted my account without cancelling it, are they stupid? They’re just thieves wth, never seen a company like this they just want to rob people. Somebody need to stop SKY Services and sue them for millions of pounds they are thieves.
- Location
-
- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2023-06-21
- Comments
-
0 customer service.
Takes half a day to try and get hold of any support. All done via automated messaging services.
DO NOT USE SKY.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-06-20
- Comments
-
I’m really sorry but this internet is very weak and it’s not worth. Really bad impression from this company. Definitely not recommend !
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2023-06-16
- Comments
-
Been with Sky a while and happy with most packages but their broadband speed is not great and it does drop out at odd times. Not sure if any other provider will give better speeds but they are cheaper.
- Location
-
- Location
- BEXLEYHEATH
- Reviewing
- Sky
- Date
- 2023-06-10
- Comments
-
I am disgusted by the service Sky provided throughout the house move. For the last 17 days I didn't have internet except for one day when Openreach engineer visited us. I work from home, and have missed so many deadlines, my son is missing uploading school homeworks. Numerous calls we made to Sky, they keep blaming Openreach, keep saying we don't need to stay home for the engineer's visit while engineer who visited said he certainly needed to come indoors. He also mentioned Sky tries to cut corners by not sending for engineers. I am disgusted, wish I could give zero stars to write this review. Now Sky says they need to wait for Openreach to get back to them for the next 4 days, then them to us....from experience we know it translates as--call and keep calling Sky. A service which takes money shamelessly without service.
- Location
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- Location
- Whitchurch Cardiff
- Reviewing
- Sky
- Date
- 2023-06-09
- Comments
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Since our SKY broadband has been upgraded we
have had numerous problems.
Staff apologies for their companies not having enough engineers.
After sales service poor.
We have been forced to seek another provider.
- Location
-
- Location
- Cambridge
- Reviewing
- Sky
- Date
- 2023-05-02
- Comments
-
I could write a novel about how utterly terrible my experiences with Sky Broadband have been on every level. The short version is that I have been without internet for 42 days (and counting) with still no explanation or any indication of when the issue will be resolved, despite countless phone calls with their advisors. Avoid Sky like the plague.
- Location
-
- Location
- Inverness
- Reviewing
- Sky
- Date
- 2023-04-25
- Comments
-
Absolutely the worst customer service
- Location
-
- Location
- Lincs
- Reviewing
- Sky
- Date
- 2023-04-24
- Comments
-
Do not touch with a bargepole. I agreed a deal for 18 months & they honoured it for one month. It then increased by 25%. All they want is your money the agreed deal does not matter to them. Have canceled contract from its end & will never use them again. Broadband speed on FTTP seemed no faster than FTTC with Plusnet.
- Location
-
- Location
- Grantham
- Reviewing
- Sky
- Date
- 2023-04-24
- Comments
-
My bill keeps going up and up i call costumer service
They are very arrogant I’m leaving sky soon my contact ends i don’t recommend
- Location
-
- Location
- Dorset
- Reviewing
- Sky
- Date
- 2023-04-22
- Comments
-
All fine, until you try and leave. 4 calls - now trying to charge me for equipment that I have sent back and months I do not owe. Go elsewhere DO NOT buy from sky.
- Location
-
- Location
- Worcester
- Reviewing
- Sky
- Date
- 2023-04-21
- Comments
-
Before contract even finished started charging nearly £20 more on top
Submitted ticked with a help centre then spoke with them and totally unhelpful no consideration about anything, always was telling about about confusing t&c no interest in resolving anything.
Sky Makes double contacts with different ending dates so they catch out customers and then forward much higher bills!
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-04-15
- Comments
-
Sky Fibre was awful. We also paid for the booster and still the service did not deliver.Called customer services several times as well as had an engineer check broadband. We tried and it was not for us.
- Location
-
- Location
- Ilminster
- Reviewing
- Sky
- Date
- 2023-04-15
- Comments
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My broadband has jumped from £25 to £31.50/month in a year, way above inflation. They are profiteering...the whole sector stinks.
- Location
-
- Location
- West yorkshire
- Reviewing
- Sky
- Date
- 2023-04-14
- Comments
-
Really poor broadband cutting out and slow you gave us a booster that doesn't work , over 25 years with you and you keep putting prices up yet services get worse you put charges up I phoned got a deal then a month later everything went up an extra £10 a month sorry but you are leaving our household
- Location
-
- Location
- Chislehurst
- Reviewing
- Sky
- Date
- 2023-04-12
- Comments
-
Sky. What a rip off. Wish I'd never cancelled Virgin Media.
Not only is the broadband inferior, it's very slow, constantly failing, on and off nearly every day, at any time, and drives me mad.
I moved to an area where the signal wasn't as good as my last address, less than half. I expected the price to drop, it didn't, I asked they said no. WHY???
I understand that it is not your fault I moved.
I don't understand why it hasn't dropped in price, because it isn't my fault you can't even supply the lack lustre broadband you provided before.
My internet is now around 26 - 32 mbps, making it slower than my mobile phone powered by 3 mobile Internet.
My package was renamed to the 35 mbps package, without my permission, I am paying for the 70 mbps package, this is what should be showing on my bill, nothing else.
The tv signal is also terrible. If I record anything, watch anything live it drifts in and out of signal, pixilated picture. Ruins my programme's.
They even increased my package price this month. An absolute liberty.
I have to put up with this until November. Then the ordeal will be over.
- Location
-
- Location
- South Wales
- Reviewing
- Sky
- Date
- 2023-04-12
- Comments
-
I have been with Sky for 12 years for broadband and tv, but have just changed providers. Loyalty means nothing. Failed to notify me my contract was coming to an end, then increased my bill significantly. Phoned to complain and told the best new price on a new contract would be £20 more than previously for the exact same package. Phoned BT who offered a far better price. Phoned back to cancel Sky and was informed I had not been offered the best deal. They also informed me BT would increase their price come April by 14% but the price Sky were quoting me would the same from April onwards. They offered a faster line speed. On arrival of a BT Engineer (who I had no idea was coming, Sky only notified me of their engineer appointment) I turned him away after him informing me he wanted to drill a two inch hole to anchor his ladder to run a new line in. I wasnt happy to do so as I have recently had the whole house rendered at a large cost. I phone Sky to cancel the line upgrade and remain on my existing speed. I was told it would be 48 hours before a new deal could be offered and theyd be back in touch. Low and behold, no one did. I contacted Sky again, to be offered a 'deal' on my current slower speed, at a greater cost to the faster speed. Also was informed my bill had infact increased in April and I had been incorrectly informed that it would. I was then told the £10 admin fee would be cancelled for the broadband as I no longer accepted the package. Low and behold, that was another lie and apparently it can not be removed. Back and fore for almost a month, with refusal to offer me a fair deal, especially with the deals on offer to new customers, I decided as I was within the cooling off period, to cancel the whole lot and go elsewhere.
Rarely experience issues with the broadband, but once out of contract they will pull your pants down and continuously lie to try and keep you as a customer
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-04-05
- Comments
-
Sky broadband raising prices after 6 months of contract by £4 per month! It’s not nearly 20% up! Just like that. Will never sign up with them again. They do whatever they want!
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2023-03-31
- Comments
-
Terrible experience. Been trying to speak to a manager/have an issue resolved since November (it is now march)! So far no department seems able to help/to have a manager.
Used to be really good customer service/help available if needed.
The call centre bounces you from department to department (put on hold then through security questions every time). Either get told a manager will call back(which they don't) or there is no manager available and they will transfer me to a different department. Usually sales or cancellations- also with no managers.
Cancellations would be fine if I hadn't been told that if I cancel before speaking to someone they will not be able to access my account and therefore can not look into the extra money that has been (and is still being) taken monthly!
Speeds are good when it doesn't drop (which is pretty constant)
Currently been on hold this time for over half an hour.
- Location
-
- Location
- Smith
- Reviewing
- Sky
- Date
- 2023-03-25
- Comments
-
Do not do business with this company! Scammers! I have been a Sky customer for 6 months. The contract is for 18 months. 26£ per month for broadband with an option to increase the price by sky after 12 months by a maximum of 10% = 2.6£. After six months they increase the price by £4 to £30 per month.... I thought it was a mistake... sky explanation: global situation, other companies increase by more... (other companies in my region: VODAFONE £25/month and NOW £24/month VIRGIN £26.5 - contracts guaranteed price for 12 months and faster data transfer!!! Disgusting how sky treats customers!!!
- Location
-
- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-03-23
- Comments
-
Awful. We have a full-fibre connection but made the mistake of using sky for this. regular drop outs (caused by either back-end issues or the terrible sky router which crashes regularly). Sky could not solve the issue and indeed denied that they happened. We swapped to Bt on EXACTLY teh same line and it's now totally stable without any issues. BT customer service is also a LOT better having UK-based staff in Newcastle that you can actually talk to.
- Location
-
- Location
- Gateshead
- Reviewing
- Sky
- Date
- 2023-03-22
- Comments
-
Made phone call to sky today on behalf of my friend as his contact was nearing its end, during the call the account holder stated that the bill was going to be high as he is on UC (increases) just at this my friend said I may have to go elsewhere in a very polite manner) the reply was simple " you have to return the box,leads and remote" WOW you would realy think they would want to keep long term existing customers and who have never failed once on their bills, for this I would never reccomend any 1 going to join sky.
- Location
-
- Location
- Swansea
- Reviewing
- Sky
- Date
- 2023-03-22
- Comments
-
Trying hard to cancel my contract no way will they let me log into my account phone number is no help.
- Location
-
- Location
- Redditch
- Reviewing
- Sky
- Date
- 2023-03-21
- Comments
-
Sky unfortunately put the prices up far to much and far to many times.. last time 20% yes folks 20% phoned up after 16 years loyalty service…
Didn’t want to know so changed to another provider for almost £10 less with !!! Very happy now good night sky… sadly won’t be ever going back due to them putting prices up far to much and far to often..
Ps… keep changing as being loyal is expensive !!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.