Three Mobile Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Recent Customer Ratings for Three

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 331 customer ratings since 2021-08-17 (Show all time ratings)

Visit Three Mobile   Read our Three buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

322 Customer Reviews over 33 pages

  • Reviewer
    Location
    London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is a special place in hell for whoever thought Mifi Internet packages were a great idea for homes. Maybe if ypu live in a van, sure you can make an argument for that but a home. Please do not advertise those as a great Internet deal. Its not. You'll be pulling your hairs put in no time. The volatility in Internet speeds is ridiculous. I had the unfortunate luck to have found a room in a house in London with a Three Mifi package. Worst decision I have ever made. Don't take for granted a good Internet package that is overkill for your needs. Seriously. You'll want to watch a movie, you can't. You want to play video games online, keep dreaming. I have honestly not seen an Internet as bad as this one. I would actually rather have dial up Internet. St least I know what I'm getting.
  • Reviewer
    Location
    South Kensington, London
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Several months with their 4G MiFi, the device is located by the window on a high floor in Central London. Average download speed 2 to 3 Mb/s, when it works!
    Often continuous disconnection and reconnection. Very unreliable internet. I suppose their 5G must be similar as it is newest network and they are not able to sort out their 4G. I've got mobile data plan with BT and it has excellent coverage in my home, so it's a Three service issue. I do not recommend it at all.
  • Reviewer
    Location
    March
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had three broadband for over 4 years now as BT or sky isn't an option. As for fibre. That's a pipe dream where I live. At first it was OK, but over the last few months (start of 2022) three's broadband is getting worse ! I have a good signal for 4g. But forget it.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor signal will be leaving when my contract has expired
  • Reviewer
    Location
    UK
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly awful, both in terms of the service itself and the customer service.
    Before signing up to Three Mobile Broadband I called them to check coverage in the location I would be using it. I was told coverage was good. It is not. Coverage is very, very poor. I even had the router outside and tried every direction on several occasions.
    I have reported this to Three who are refusing to accept this and demanding early termination fee. They are an unscrupulous company.
    I have now purchased EE mobile broadband and receive very good coverage and good customer service. You get what you pay for!
  • Reviewer
    Location
    Maidenhead
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    Received the 4G+ mobile broadband sercomm router today.
    During the day: approx 30Mb/s
    During the evening: approx 1Mb/s

    Crap. Sending it back.
  • Reviewer
    Location
    Rhyl
    Reviewing
    Three Mobile
    Date
    Comments
    Been with 3 since time began, I didn't have any issues until I moved to North Wales. The broadband was shocking could bearly use one device with it. I also only have 2 bars on my mobile phone and that's even after it was changed to 3G as 4G was non existant.I don't like to complain but it's the honest truth.
  • Reviewer
    Location
    North Devon
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have found the Three mobile network is a waste of money. Lucky we didn't sign up to a contract because it would have been a disaster.

    Three's signal is unreliable and their broadband in our area is regularly throttled.

    Living in a seaside, rural area doesn't help, especially when visitors overload the network.

    Three's customer services are also poor; they don't answer social media messages and nothing has been resolved for us over the phone.

    Three's mobile PAYG has become expensive over the past few years, and it just isn't value for money any more.
  • Reviewer
    Location
    Leeds
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor customer service, poor broadband service.
    Asked for updates on issue around my area, usual rubbish of got to wait 7 days for issue to be resolved. Guess what issue wasn't resolved moved to a new ISP
  • Reviewer
    Location
    Bilston, West Modlands
    Reviewing
    Three Mobile
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely useless. Have been with the 3 pay as you go for ages with hardly any problems so I decided to try their 4G broadband. Great to begin with but now the signal is useless even with the 3 mast at the end of my street!! If you need mobile broadband don't use 3. You will just end up wasting your money.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.