379 Customer Reviews over 38 pages
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- Location
- Gpsport
- Reviewing
- Three Mobile
- Date
- 2023-09-28
- Comments
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Three 5g broadband really is something I was a bit iffy at first but wow. If your close to a 5g mast your laughing place the modem in the window and you have full fast reliable connection u download a lot some big files and they come down faster than that of normal fiber broadband I can download a 70 gb file in mins it's so impressive I don't know why anyone would pay for a fixed connection it's much faster than any fixed broadband I can't recommend it enough
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2023-09-17
- Comments
-
Can’t work from home
Can’t watch TV
Can’t use the Xbox
Beyond horrible
How can I get out of the 24 month contract with these thieves?
- Location
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- Location
- Swansea
- Reviewing
- Three Mobile
- Date
- 2023-08-26
- Comments
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Three Broadband.
If it works for you, great. Best of luck trying to cancel with these absolute jokers if you aren't happy with it however.
I had a horrendous time with Three Broadband. Joined in February 2023. Called to cancel within 30 days as the upload speeds weren't good and the router needed a daily manual reboot. It took them ages to send me the returns label. Had to call three times over 7 days for them to send it. I was worried about not receiving the returns label as it was coming up to the end of their 30 day returns policy and I didn't want them coming back to me saying it was too late to return. Eventually it was sent, so I packed up the device, took a photo of the parcel and sent it back. Kept a copy of the DPD receipt. Constantly checked the DPD tracking and when I saw it was received by Three, I thought nothing of it at that point.
A month went by and had a text saying my bill was due. No payment was needed as I was originally on a three months free offer but called to query this anyway and was told it was 'nothing to worry about'. She took the reference number from my DPD receipt and said no further contact needed. I was skeptical. And for good reason.
As further months went by I kept on receiving warning texts and emails saying my account was falling into arrears. I kept calling them each time for them to later state they never received the router back despite me giving them the reference number from DPD proving it was received at their returns office on time. They even once had the cheek to ask me to contact DPD as it was lost with them despite it clearly showing as receiving and signed for at Three.
Early August, I had an alert from Credit Karma. June and July were updated as missed payments by Three and this caused my credit score to immediately drop dramatically. Also checked my Experian credit file to find the same score drop.
I immediately raised a complaint with Three via their website who took around ten days to call me back. When they called me back, I was horrified to hear them ask for the reference number from the tracking again and asked me to contact DPD. The tracking number was provided within the complaint webform! When I contacted DPD they said they had fulfilled their obligation and it had clearly been signed for at the receiving end so it had to be only Three to resolve the matter. I was stern but polite, but insisted that they must resolve the complaint. They said they'd further contact me within 7 days as they'd need to check with the backend team.
No contact was made by them so I went on their webchat a few days ago to firmly assure them that I will be taking this matter to the ombudsman should this not be resolved within a timely matter due to the detrimental effect on my credit file through no fault of my own. An hour passed, and the agent agreed to finally cancel the contract down fully but seemed to have a tone as if Three were doing me a favour on this occasion. I queried of course the credit file issue but he insisted he'd raise a report with the credit file team to get the derogatory markers removed within 30 days. No-one in the right mind would blame me at this point for being a little doubtful. Should the markers not be removed in that time I will contact the ombudsman and CK/Experian/Equifax to raise a notice of correction.
Over the years I have been a Three customer on and off ever since the brand launched on 3rd March 2003. Generally they've been great; but my experience in 2023 with them has been nothing short of horrifying. I won't actively consider them again. If I did want to go back, I'd only consider an MVNO of theirs like Smarty that doesn't affect your credit file and a plan you can easily cancel online.
What a bunch of cowboys. I now shudder whenever I see a TV ad of theirs.
- Location
-
- Location
- Cheshire
- Reviewing
- Three Mobile
- Date
- 2023-07-23
- Comments
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Upload 1.4 if luck download 1.5 if lucky
- Location
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- Location
- Sheffield
- Reviewing
- Three Mobile
- Date
- 2023-07-22
- Comments
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Worst network broadband and mobile data both from three. Even zero is not worthy given this company. Customer service took 20 mints over the phone trying to figure out which post code I am in. We are not getting the service that we paid for. We must take this company to court. We are paying monthly without getting just average net.
- Location
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- Location
- Canterbury
- Reviewing
- Three Mobile
- Date
- 2023-06-20
- Location
-
- Location
- NORTH EAST
- Reviewing
- Three Mobile
- Date
- 2023-06-02
- Comments
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Poor network connection ALL of the time. Was mis-sold business contracts (broadband & mobile). Broadband speed was 0.5 to 2 meg in my business (so I have started cancellation procedure). I was told they use a different network from their mobile network so broadband speeds are faster- a lie! My mobile business contracts are no better- lose all benefits (Three Plus). Ive written 2 complaints without reply. Very poor overall.
- Location
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- Location
- TW14
- Reviewing
- Three Mobile
- Date
- 2023-05-30
- Comments
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I had very unpleasant with 3 customer service. I had submitted cancellation form a month ago yet received the due payment for the next month, when call to explain the adviser said it required 30 days of notice to cancel which I was explained to them that I had submitted the online form for cancellation a month ago and if 3 have problems with website that is not my problem, now they wants me to proof of submission !! How could that possible be as once you submitted the form, the page will resume back and clear the informations that submitted.I clearly explained it to them yet they are persistent of I should give 30 day’s notice and better yet told me that the cancellation form online is for handset LOL, I told them have you check on website and see what it’s written on it, it’s written home board band cancellation form. !!! I should have never start of using 3 and never again. By the way they customer service is base outside uk so what that it tell you.
Highly not recommended
- Location
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- Location
- Ilfracombe
- Reviewing
- Three Mobile
- Date
- 2023-05-25
- Comments
-
Formerly a Three UK mobile PAYG customer, but no more. In our opinion and experience, the Three network is beyond terrible and has been for several years.
All we ever got from Three UK was persistent daytime throttling, and constant disconnects.
How Three gets away with it is anyone's guess.If we'd had a contract with Three, we'd have been screwed.
For the love of all that is holy, think hard and read reviews before you get stuck in a Three UK mobile contract you can't get out of.
We have found Three UK internet absolutely appalling Since we last reviewed them, their network has got much worse.
- Location
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- Location
- E175pe
- Reviewing
- Three Mobile
- Date
- 2023-05-24
- Comments
-
Very poor do not use have to contact everyday as the signal is non existent very very very poor do not buy or use three network
- Location
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