379 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-06-04
- Comments
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Terrible and completely unreliable. Only get this if its your only choice. At least when it was Relish the customer support was good.
- Location
-
- Location
- berrow
- Reviewing
- Three Mobile
- Date
- 2021-05-24
- Comments
-
I have a holiday home and use my wifi there the service is rubbish the new router is suppose to support 10 devices its so bad it wont even load netflix on my tv will be canceling the contract asap
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-23
- Comments
-
Absolutely terrible. I have a Mobile and Home Broadband contract, in Central London Zone 1. Out of the blue, they decided to stop the service for a month. without any notice.Zero WiFi. It took 2 days on the phone with the absolutely hopeless customer service, based in Asia, to find out its for ‘maintenance work’.
They offered a compensation of an ‘extra month for free’. Extra month of what ? No service. Absolutely shocking. We are in a pandemic, people work from home and need Wi-Fi, thank you for cutting us off without notice. I cancelled both contracts and they said I don’t need to pay a penalty... penalty’s for paying for a service it is not existing. The connection, in central London , was rubbish anyway when it worked sporadically for 2 months ( I got a 5 G contract but I was barely getting a 4G with the need to restart the router at least once a day). The worst provider ever, almost criminal. Liars to get more customers that’s all.
- Location
-
- Location
- Doncaster
- Reviewing
- Three Mobile
- Date
- 2021-05-15
- Comments
-
I'd give them no stars if it was possible,abysmal download speed less than 1Mbps at the moment they're simply unable and unwilling to meet their contractual obligations and I suspect any good reviews on here have been sent by their employees,Avoid like the plague is my opinion.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-13
- Comments
-
The worst experience ever! I switch to 5G broadband wanting to reduce cost of broadband and stop paying for line rental. Even though I live in central London the 5G signal kept dropping, latency and drops in connectivity were common. Hours wasted with tech support on the phone they finally agreed to allow me to terminate contract and send equipment back. Five months later I’ve realised they are still taking payments and now are telling me there is no evidence of agreement to allow me to terminate contract early. I’ve raised complaint and am still waiting on outcome. Whatever you do get everything in writing and take names of whom you spoke to. Do NOT trust!!!
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2021-05-04
- Comments
-
I am thrilled with 3's insane speed . even though speed vary between 500 mbps to 5gbps . I have a tower just near my window , may be thats why I am getting this super speed . I am happy so far
- Location
-
- Location
- North Norfolk
- Reviewing
- Three Mobile
- Date
- 2021-05-01
- Comments
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I have been using three for years we had three phones and a mobile broadband dongle then a Huawei router , problems started when 4G rolled out everything became unreliable, not so bad on phones butemail through router became unreliable as streaming video has become more widely used the router situation is awful. however setting it to 3G does give consistent 4mbit down and 6 up so Netflix etc works ok , the real issue is customer service or lack of it I have now got rid of the phones and moved to different networks the router SIM has 9 months to go but I'll move to another providor , they clearly rate shape their network otherwise how can you have a full signal and no data throuput !
- Location
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- Location
- E11
- Reviewing
- Three Mobile
- Date
- 2021-04-15
- Comments
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I have joined 3G home broadband almost two years now and their service has never worked properly. I have asked them to terminate that contract for almost two years and they kept telling me they need to do troubleshooting each time I called. Their broadband has been extremely slow and in most cases did not work at all. I have told them since you cannot provide me with the service promised to terminate the contract and they never did.
Now they left me without no choice but stop paying them. Now they are sending us letters to pay the bill or they will send us to court. I'm refusing to pay for a service that has never worked or provided. They have kept us by force for almost to years and without broadband, in-fact I have to use my phone internet to do my work and has costed me even more money.
- Location
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- Location
- s yorks
- Reviewing
- Three Mobile
- Date
- 2021-03-27
- Comments
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joined 3 several years ago and was initially reasonably happy with the mobile broadband service which l utilised at work. Moved jobs recently and decided to quit 3 as the coverage poor in the Peak District. That's when the hassle began. l contacted 3 via the net to cancel what had become a simple rolling monthly contract and waited for a final bill that failed to arrive. lnstead l received a letter from a debt collection agency stating that my account was in arrears and that my credit rating would be ruined if payment was not made. A few days later a bill from 3 appeared which l paid, but l still find myself pursued by the debt collectors while attempting to resolve the issue directly with 3 who seem utterly clueless. my advice is to steer well clear of 3.
- Location
-
- Location
- Gloucester
- Reviewing
- Three Mobile
- Date
- 2021-03-20
- Comments
-
Almost impossible to use can be better to just switch it off .
- Location
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