4,684 Customer Reviews over 469 pages
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- Location
- Redditch
- Reviewing
- Virgin Media
- Date
- 2010-01-14
- Comments
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Quite happy with almost 9meg download speed as we are in a rural location. But upload speed is poor by comparison. Luckily we don't do much uploading.
- Location
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- Location
- exeter
- Reviewing
- Virgin Media
- Date
- 2010-01-10
- Comments
-
75 percent of the time im lucky to reach one meg when i pay for ten.they are so inconsistent with the speed i recieve.i ring up the customer service line which costs a bomb,get past talking to a machine finally about to talk to a real person and it cuts out every time like it does it on purpose so you ring up and spend more money.all the swear words in the english language is what i think of this rubbish company.if BT's line installation didnt cost so much id be gone long ago from this company.
- Location
-
- Location
- crawley
- Reviewing
- Virgin Media
- Date
- 2009-12-07
- Comments
-
bahhhh. less than 1/4 advertised speed. unacceptable.
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2009-12-07
- Comments
-
Speed is 1/4 of what it should be!
- Location
-
- Location
- RUNCORN
- Reviewing
- Virgin Media
- Date
- 2009-12-05
- Comments
-
what customer service?
- Location
-
- Location
- Hatfield
- Reviewing
- Virgin Media
- Date
- 2009-12-04
- Comments
-
Virgin cable internet in the Hatfield area is terrible and should be avoided at ALL costs, the d/l speed is awful the majority of the time and the ping to london has been in excess of 8 seconds (once) and regularly exceeds 2 seconds. They have sent engineers to rectify the problem who appear to do nothing. In short, go with another supplier, even if it has to be good ol' reliable copper wired.
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2009-12-02
- Comments
-
10meg connection. 50kbps after 5pm. Rubbish. I'm thinking of cancelling.
- Location
-
- Location
- b
- Reviewing
- Virgin Media
- Date
- 2009-11-28
- Comments
-
Reliability poor, Promised upto 20Mb, but still 10Mb. Cust paying more for L package and get same speed as M cust. Indian call centres are a joke. Poor english, lack understanding, read from scripts..... why do they pretend to be called 'David' or 'Simon' ... to make us believe they are in uk? Complete joke.
- Location
-
- Location
- stockport
- Reviewing
- Virgin Media
- Date
- 2009-11-27
- Comments
-
Average is what I call Virgin Media Broadband. Customer service technical support not that great. whilst reporting a fault they said its been fixed just as my modem went off. they then change their mind and said its a modem fault. I know its not a modem fault (I am a network technician) most of the time the service is stable, a little slower than what I would like. Speed restictions are in place between 5pm and 11pm. when calling them they have automated selection which talks way too much. I would say to anyone thinking of joining them. most of the time its a fair service 80% of the time the other 20% I would say poor but not completey bad.
- Location
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- Location
- blackburn lancashire
- Reviewing
- Virgin Media
- Date
- 2009-11-26
- Comments
-
when speaking to a customer adviser you find you are speaking to somebody abroad they dont seem to understand English and after 20 minutes on the phone i gave up
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.