4,684 Customer Reviews over 469 pages
-
- Location
- dartford
- Reviewing
- Virgin Media
- Date
- 2010-06-17
- Comments
-
my broadband was cancelled from india on the day it was to be installed 16 June now i am asked to wait till the 29 june, no satisfaction from one person all failed to help just telling me i have to be treated now as a new customer, very bad service, not one phone was returned as promised, it takes 2 people to instal one cable, i am now looking for an alternate provider who will connect me before the 29 june
- Location
-
- Location
- middlesbrough
- Reviewing
- Virgin Media
- Date
- 2010-06-17
- Location
-
- Location
- leicester
- Reviewing
- Virgin Media
- Date
- 2010-06-08
- Comments
-
Absolute rubbish.
I pay £20 amonth for this service. I came in from work at 11 pm to find my download speed was between 0.1 & 0.12 mbps.
Virgin throttle the speed in the hope you will upgrade to a more expensive package, It's about time they gave the service you pay for. I can see a court case coming.
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2010-06-07
- Comments
-
I have been with them for about 5 years now. Customer service has improved a lot and if I need to call they no longer use premium rate numbers and calls are answered very promptly. The main problem is the email service which seems to very problematic lately often being down hours on end and smetimes most of the day! I also have recently had a lot of problem acessing webmail when in the USA which I am hoping has been resolved now that its changed to Googlemail. My speed is usually quite good but never get the 10mb more like 7mb on average.
- Location
-
- Location
- Gravesend
- Reviewing
- Virgin Media
- Date
- 2010-05-29
- Comments
-
To the person who says they are paying for calls,try dialing 150 I havent been charged yet.
I get 9/10mb, this is fast enough for my needs so Im satisfied.
Cable is generally faster than copper but costs more, you get what you pay for
- Location
-
- Location
- Guildford
- Reviewing
- Virgin Media
- Date
- 2010-05-24
- Comments
-
Well where to start ...I thougt I would get a great deal on tv phone & bb for the past 10 months I had to call 5 times about their bb so then when I rang to find how near I was to end of contract I was told if I wanted to give 6 weeks notice I would have to pay early termination or ring back in 2 weeks to give a normal months notice to get out of that clause.Over the next 2 days they came back & quoted £27 for just tv when I originally enquired about just tv being quoted £67 then over the weekend they cut my phone off which I hadn't asked for then when rectifying this I was told it would be 2hours now the tv has stopped working. I don't think I will be ressuming as a tv only customer now !
- Location
-
- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2010-05-22
- Comments
-
overall pretty pleased with the service although sometimes customer service is a little poor and cant understand what they mean and i'm finding that in the evenings my broadband speed drops to as low as 1 Meg
- Location
-
- Location
- M21
- Reviewing
- Virgin Media
- Date
- 2010-05-19
- Comments
-
Sporadic connection, in central Manchester !! The new e-mail is a nightmare
- Location
-
- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2010-04-30
- Comments
-
Unbelievably fast broadband on desktop and laptop (getting over 40mb on both. Kids love the Xbox360 and always host as they always have fastest connection. Good customer service as well.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2010-04-21
- Comments
-
Virgin has one major flaw, no guaranteed upload speed. This means they cannot guarantee you can send emails, upload videos to Youtube, put pics on Facebook or anything else for that matter of fact. I get 0.08 meg upload speed, meaning it could take 3 hours to send a 1meg email. Not good enough.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.