Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 984 customer ratings since 2023-05-13 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,684 Customer Reviews over 469 pages

  • Reviewer
    Location
    dartford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    my broadband was cancelled from india on the day it was to be installed 16 June now i am asked to wait till the 29 june, no satisfaction from one person all failed to help just telling me i have to be treated now as a new customer, very bad service, not one phone was returned as promised, it takes 2 people to instal one cable, i am now looking for an alternate provider who will connect me before the 29 june
  • Reviewer
    Location
    middlesbrough
    Reviewing
    Virgin Media
    Date
    Comments
    my broadband download speed id LESS than....wait for it....I MGPS. i should be getting up to 10mgps but i've never been over that in nearly 3 years that i have been with virgin. and they have the audacity to increase my internet bill from £15 a month to £18.50 a month. i rang them yesterday and said to reduce it back to £15 or i will be going elsewhere. i won that one. my complaints have NOT been answered and i find virgin to be the worst broadband suppliers of all. all i ever get is someone from an indian call centre when i phone them to complain about my treatment. i joined them initially as i don't have a bank account and i can pay my bills by cash with virgin. but i've had a lot of trouble with them ignoring me time after time,and i know i am not alone in this. it can take me 5 hours to download a movie. my mate does his in an hour! (he lives a couple of miles away). take my advice, stay away from virgin broadband.
  • Reviewer
    Location
    leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish.
    I pay £20 amonth for this service. I came in from work at 11 pm to find my download speed was between 0.1 & 0.12 mbps.
    Virgin throttle the speed in the hope you will upgrade to a more expensive package, It's about time they gave the service you pay for. I can see a court case coming.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with them for about 5 years now. Customer service has improved a lot and if I need to call they no longer use premium rate numbers and calls are answered very promptly. The main problem is the email service which seems to very problematic lately often being down hours on end and smetimes most of the day! I also have recently had a lot of problem acessing webmail when in the USA which I am hoping has been resolved now that its changed to Googlemail. My speed is usually quite good but never get the 10mb more like 7mb on average.
  • Reviewer
    Location
    Gravesend
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    To the person who says they are paying for calls,try dialing 150 I havent been charged yet.
    I get 9/10mb, this is fast enough for my needs so Im satisfied.
    Cable is generally faster than copper but costs more, you get what you pay for
  • Reviewer
    Location
    Guildford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Well where to start ...I thougt I would get a great deal on tv phone & bb for the past 10 months I had to call 5 times about their bb so then when I rang to find how near I was to end of contract I was told if I wanted to give 6 weeks notice I would have to pay early termination or ring back in 2 weeks to give a normal months notice to get out of that clause.Over the next 2 days they came back & quoted £27 for just tv when I originally enquired about just tv being quoted £67 then over the weekend they cut my phone off which I hadn't asked for then when rectifying this I was told it would be 2hours now the tv has stopped working. I don't think I will be ressuming as a tv only customer now !
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    overall pretty pleased with the service although sometimes customer service is a little poor and cant understand what they mean and i'm finding that in the evenings my broadband speed drops to as low as 1 Meg
  • Reviewer
    Location
    M21
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sporadic connection, in central Manchester !! The new e-mail is a nightmare
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    Unbelievably fast broadband on desktop and laptop (getting over 40mb on both. Kids love the Xbox360 and always host as they always have fastest connection. Good customer service as well.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Virgin has one major flaw, no guaranteed upload speed. This means they cannot guarantee you can send emails, upload videos to Youtube, put pics on Facebook or anything else for that matter of fact. I get 0.08 meg upload speed, meaning it could take 3 hours to send a 1meg email. Not good enough.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.