4,679 Customer Reviews over 468 pages
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- Location
- Blackburn
- Reviewing
- Virgin Media
- Date
- 2024-03-26
- Comments
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Absolutely shocking customer service and contract.
You should seriously consider before signing a contract with Virgin Media since the price IS NOT fixed. Unless you're happy to pay for more than what you've contracted for, go for it.
Also, their customer support is absolutely shocking. Cheap outsourced Indian call centre who read off a script.
Virgin Media simply doesn't have the reputation it used to have
- Location
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- Location
- Stanley, Co Durham
- Reviewing
- Virgin Media
- Date
- 2024-03-24
- Comments
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I agreed in January to start in April but they wanted to start service in February and had an installation date of 24th Feb. So I cancelled immediately wrote to webservices, and rang customer services it was acknowldeged and so they did not turn up on the 24th Feb. I thought that was the end of it, but I was on holiday in March and webcam picked up workmen installng Virgin box to my property on the 12th March, without my knowledge or agreement atall. Infact I rang the police as I did not know it was Virgin at first. They confirmed on the phone that I had cancelled, and I wrote a formal letter of complaint as the Police stated it was trespass and 'criminal damage' to my property as they had drilled in to my brickwork. I have never redeived the Hub pack, router or anything else so no service, but today O2 rang me saying they wanted to give me a SIM to start my broadband service with Virgin and he insisted I was with them now. I told him that no permission had been given no notification at all to install equipment on my property was given to me and that I considered this to be ongoing aerial trespass and was seeking damages now. I asked him to feed that back. They are impossible to contact, leave you ages on the phone and pass you to other departments where you get cut off. Absolutely terrible I shall never recommend this company now.
- Location
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- Location
- Stourbridge
- Reviewing
- Virgin Media
- Date
- 2024-03-24
- Comments
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Would give zero stars if it was possible. Absolutely shocking!! What has happened to virgin media?? Awful awful company. Shocking service in relation to the TV and broadband but also their customer service. Rude, constantly being cut off, being talked over trying to offer new packages instead of listening to the body of the actual complaint!! Will NEVER use virgin again. Hopefully the new companies on the block currently out rolling i.e BRSK who offer 1gb download speed will give us back the choice as virgin were the only ones to be able to offer these quicker speeds.
Avoid Virgin at all costs.....we had constant outages the online account was ridiculously difficult to try and find the link/button to log the complaint in order for them to acknowledge it even tho they email us to notify us that there is an outage or problem in the area. STAY AWAY FROM VIRGIN MEDIA it's really that simple.
- Location
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2024-03-22
- Comments
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Scammers. I rang to cancel 2 weeks ago (beginning of March). They've sent me a full bill for the whole month of April. They have a 30 day cancellation policy. It takes ages sorting things out on the live chat and yesterday evening didn't get any help at all. Furthermore, I was poorly when my contract ended and have been charged an extortionate amount since. AVoid avoid avoid.
- Location
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- Location
- Walsall
- Reviewing
- Virgin Media
- Date
- 2024-03-18
- Comments
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Absolutely awful and crooked company! Tried to charge me extra even after cancellation. 221.01!!! No help for loyal customers.
- Location
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- Location
- Derbyshire
- Reviewing
- Virgin Media
- Date
- 2024-03-15
- Comments
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I have been with Virgin for some time and everything was OK.
In the past 2 months that has changed. The broadband speed is daily below 120kbps!
I have complained several times. They keep suggesting it is due to my house position, wall, floors etc. However I explain the house has been here since before 1900, I am in the same room as the virgin hub and there has been no new buildings erected anywhere near me. I have explained this to their customer services several times. They won't give me a new hub and they simply insist I wait 24hrs, while they say they will fix the speed.
Sometimes they do seem to fix it, but it goes back to under 120kbps within a few days to a week.
They are not honouring the contract they set up with me and simply cause frustration and insult by repeating questions which suggest I have changed the location of my hub.
Remember this is not a satellite service. This is fibre optic.
I am within 10 feet of their hub, have visual contact with it and there are no walls or doors between my device and it.
Also, I am only running 2 devices. My cellphone and Amazon fire!
Abysmal
Virgin, fix this or give me my money back.
A totally disgusted customer.
- Location
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- Location
- Hyde, cheshire
- Reviewing
- Virgin Media
- Date
- 2024-03-15
- Comments
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Terrible company!
Poor speeds
Intermittent service constantly dropping out
30 day cancellation policy meaning they make you pay after you’ve cancelled!
Terrible customer service.
Avoid at all costs!
- Location
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- Location
- Swansea
- Reviewing
- Virgin Media
- Date
- 2024-03-15
- Comments
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Overcharged
Recently moved home and took virgin media with me from previous home. Since then charges have been coming every month with my bill and Virgin media don't seem able to explain why.
- Location
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- Location
- Reviewing
- Virgin Media
- Date
- 2024-03-14
- Location
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- Location
- Solihull, United Kingdon
- Reviewing
- Virgin Media
- Date
- 2024-03-11
- Comments
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I wish I could have given zero starts to the customer retention policies. All deals are for new customers only. For loyal customers who have been with the company for longer years, it is nearly double the price for the same package. Ridiculous !!! Doesn't UK consumer rights not applicable for customer retention ?
- Location
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