7,010 Customer Reviews over 176 pages
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-01-24
- Comments
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Absolutely diabolical customer service. Slow and unreliable broadband. Router must be turned off and on frequently to get wifi!!
Several times complained, until after spending 3 hours on the phone talking to the technical team only to be told that it could be a router problem. My mistake not to have left talk-talk years ago. Definitely not value for money!!!!
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- Reviewing
- TalkTalk
- Date
- 2017-11-15
- Comments
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We got talktalk within the first two weeks our hub stopped work they kept telling us the new hub was on its way but It wasn't then we got the new hub we were meant to get 3 months Compensation but we never they canceled the compensation without telling us the worse company I have ever dealt with
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- Reviewing
- TalkTalk
- Date
- 2018-11-04
- Comments
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Would definitely recommend.
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- Reviewing
- TalkTalk
- Date
- 2016-11-02
- Comments
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Don't ever use talk talk. Speed poor with constant dropped connections. Every time called about it got fobbed off.Had an increase in fee so jumped at the chance to cancel within cooling off period. Took 3 phone calls to cancel with assurances I wouldn't be charged. Each call was a nightmare - they were a sales team not a cancellation team. Sent me texts, emails and 3 letters confirming I was leaving and offering services I can't even avail of to get me back. More interested in selling than any sort of customer service. The chat service was useless and can't action anything. Also ended up charging me for leaving even though I shouldn't have been. AVOID
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-02-19
- Comments
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I don’t even know why I renewed with talk talk.
They never seem to know what is going on, worst customer service
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-08-25
- Comments
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If you like having your internet drop out completely, often and at random, and having customer support tell you they've run a line test and nothing is wrong before hanging up, then this is the service for you
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- Location
- Reviewing
- TalkTalk
- Date
- 2021-06-11
- Comments
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Please please do not go with talk talk - My router came after the engineer came and then my router arrived 5 days late... it was faulty , waited for another one 3 days and does not work either - engineers so unhelpful so wanted to cancel and now have to call a number that charged to cancel - a massive joke
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-05-27
- Comments
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I have just renewed my contract for the 4th time so I could be called a satisfied customer, others might call me something else.
The speed isn't very good and has deteriorated but is average for this area. A neighbour some 400 yds away has fibre but it is not available for my address!
TalkTalk's main downfall is when you have to contact Customer services as you end up stressed and annoyed. You have wasted time and got exactly nowhere.
I tried to avail myself of the £17 per month deal as my contract was about to expire and as a TalkTalk customer I understood deals were available to both new and existing customers .
This is not true.
From a site like this or any comparison website you click on the deal and are then transferred to TalkTalk who then know you are an exsisting customer and you are then offered " the best available deal for you" which is £18.95. I have spent nearly an hour "chatting" and dealt with three agents who persist that my deal is the cheapest available and that new customers and existing ones are treated equally..........
Broadband .co.uk also state this is true and it is down as one of the advantages of using TalkTalk.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2023-01-10
- Comments
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Awfull had to pay 42.50 for slowest internet ever.
Also when called to change package they kept asking for non existing account email address and phone number....
After 1h of talking they didn't sovle and of my issues.
Had to cancel them and go to other provider who have two times better internet speeds and twice as cheap prices.
My advice dont waste your time with them, they dont care about customers
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- Location
- Reviewing
- TalkTalk
- Date
- 2016-08-01
- Comments
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Ok, I have free Internet for life but this slow thing is making my life a misery!
Time to move on to other providers?
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- Location
- Reviewing
- TalkTalk
- Date
- 2022-02-11
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- Reviewing
- TalkTalk
- Date
- 2022-06-17
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- Reviewing
- TalkTalk
- Date
- 2020-04-13
- Comments
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Dreadful service. The people seem helpful on the phone, but when it comes to the work they produce, it is terrible and the only means of contact through this pandemic is through a community hub, what sort of nonsense is that? I have a simple problem which will take less than 5 minutes to sort out. I would never reccomend this company and would probably actively discourage people to use the service. I would rather pay more to get more.
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-06-10
- Comments
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ABSOLUTELY AWFUL. Wouldn't recommend to anyone. The customer service is appauling, forced to ring them up nearly every week because the internet speed is so slow/ not there at all. Never sort out the problem. YET THE MONTHLY PRICE HAS HEEN INCREASING. I have never been so angry at a company before. Absolutely horrible.
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-03-21
- Comments
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Worst broadband you could possibly get, unprofessional unorganised customer service no basic manners and etiquettes on how to talk to customers. Management are a disgrace and are utterly confused themselves regarding talktalk policies and rules. Staff do not even speak fluent English so is very difficult to communicate especially when they are sat on the other side of the world
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-09-02
- Comments
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Unbelievably bad!I cancelled my talk talk account over a month ago and still getting charged for the service! I phoned customer service and they were really unhelpful and then I get put through to the customer service manager who you think would put things right and she didn't! I'll never recommend talk talk to anyone, whatever you do stay well clear of them. All they want is more of your money and even thats not enough.
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-06-15
- Comments
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do not get internet with talk talk, very slow and the box keeps cutting off. customer service not helpful at all.
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- Location
- Reviewing
- TalkTalk
- Date
- 2014-11-18
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- Reviewing
- TalkTalk
- Date
- 2017-07-18
- Comments
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Been with talk talk for the past few yrs even knowing that talk talk is not good. Upgraded to fibre on May 11th 2017. Got message that it will be live from 22nd of May 2017. Never received the router for fibre broadband. Kept ringing them for the new router and been told that one will be sent few days before the fibre goes live. Never happened withn the time period. Kept ringing two to four times a week and everytime the customer services is from a different country and they don't have a clue at all. Got an email on 11th of July saying my fibre is live and got disconnected from the internet. Internet stopped working, no new router. Had to ring every day two to three times but no straight answer. Atlast after a two months and one week, upon very fierce arguments reiterating how we are losing our patients and income as professionals they sent an engineer from BT who came and checked the outside lines to say that everything is fine. Then we have to ring again and request for a new router which was sent after two days. Very horrible customer services and customer relations. No one in customer services work with a brain.
I am going to switch to another provider immediately
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- Reviewing
- TalkTalk
- Date
- 2014-04-12
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- Reviewing
- TalkTalk
- Date
- 2016-04-28
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- Reviewing
- TalkTalk
- Date
- 2018-07-30
- Comments
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DO NOT EVEN CONTEMPLATE USING TALKTALK the customer service is absolutely DIABOLICAL, THE absolute worst customer service experience in my entire life. The advisors are barely understandable and extreamly rude. They don't update their data systems and you end up repeating your self untill you feel suicidal. These people are the most un professional, unorganised and incompetent customer service team I have ever had the misfortune of doing business with and I am thankful that I will never have to deal with them again. UNBEARABLE DO NOT USE THIS COMPANY.
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-04-16
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- Reviewing
- TalkTalk
- Date
- 2019-08-07
- Comments
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Nothing can describe my disappointment and anger from my experience with using talk talk I honestly hate how the connection is at a minimum state whenever I use it I download things at 1mb/s when it is ment to do 30mb/s. Also I like to play a lot of game so I need to use internet to play online however whenever I go online I can get kick out of the game because I have lost connection. Although ethernet is an alternative I don't want to have wires to connect everything together also the bad internet isn't just on my phone or console it's even bad on my laptop which I use next to the router this frustration is what led me to make this review.
I would recommend to next buy or consider. Better service provider are out there that just charge a little more.
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- Location
- Reviewing
- TalkTalk
- Date
- 2021-09-02
- Comments
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2 weeks without internet - the customer service doesn't care
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-10-08
- Comments
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Utter utter rubbish in all aspects. You might as well not have Wifi and save yourself the money, because you're not going to have it if you sign up with talktalk.
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-09-20
- Comments
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Useless Customer Service since August 1st we have had 1 engineer and 2 new talk talk boxes....still not working...and now I have to wait 2 more weeks for a 2nd engineer!!!!oh and to top it they cant refund my money untill they have resolved the problem.
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- Location
- Reviewing
- TalkTalk
- Date
- 2016-04-16
- Comments
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In short, if you hate someone so much that you are wishing him/her dead, all you need to do is to highly recommend talktalk phone line and broadband to that person, talktalk will take care of the rest! And continue to check arbitury section of local newsletters.
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- Location
- Reviewing
- TalkTalk
- Date
- 2021-02-09
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- Reviewing
- TalkTalk
- Date
- 2016-01-24
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- Location
- Reviewing
- TalkTalk
- Date
- 2022-04-30
- Comments
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Absolutely appalling, just been on the phone with them for hours trying to get a refund since I said to them when my contract finsihes, DO NOT carry on with ur wifi u can turn it of as I don’t need your slow internet and not helping. They wouldn’t give a refund since they wanted me to go through technical help which I’ve done 10000x and now I’ve tried to cancel they keep transferring me and then end up hanging up the call. No one in this company helps neither let’s you cancel neither wants to give a refund. I’ve been on the phone for hours now and they keep transferring calls and when they transferred me last, I was waiting for at least 20 minutes for an advisor and then the phone went blank, no music playing no nothing. I waited 5 minutes and kept speaking to see if anyone was there, absolutely nothing. I turned the call of and tried recalling and now it comes up as saying they’re closed. Absolutely ridiculous and I’m appalled as TALKTALK are just a bunch of SCAMMERS, LIARS and ABSOLUTELY NOT HELPFUL AT ALL. They promised a contract which would stay the same price for the year and instead they kept going up in price over the months and I couldn’t do nothing since It was a contract. And now after I said when my contract finsihes I do not want to continue with you, the advisor didn’t note it on purpose (as I’ve told like 5 of their advisors due to Keep ringing about theirs bad internet service) and still they didn’t cancel and ended up triple charging me for when I said I DO NOT WANT IT and they gave such a really bad service and internet. Absolutely disgusting and I advise new users to not use this provider as I know a lot of people having this problem. I will not recommend anyone to this provider.
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- Location
- Reviewing
- TalkTalk
- Date
- 2016-08-02
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-10-09
- Comments
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Poor customer service, kicking you to the other colleagues constantly. Let you spend the whole day with no problem solved, waiting on hold for at least 2 hours. Charging and charging. Can't get rid of it once you order a braodband services.
Rubbish.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-05-31
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-04-05
- Comments
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This is one of the worst internet connection I’ve ever used, it constantly freezes or stops working for no reason and it won’t load the pages even when you are connected it will just keep coming up with timed out because the connection is so slow. I would not recommend this broadband to anyone, the customer service is almost as bad.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-11-25
- Comments
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Disgusted with the customer service and lack of capability lazy repetetive support team and zero concideration for customers
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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Worst provider ever. plus tv package ties you down for 24months. initially before apparantly agreeing to this i was receiving 14mb. Ever since recieving 1.9mb. The youview box is slow and rarely works as the internet speed is so slow. Impossible to leave mid-contract as the only way to void contract is to have an unresolved ticket open for 28days. every time you complain the agent just closes the ticket anyway so you can never achieve this. every time i have phoned customer service the least amount of time i have been on hold is 15minutes. Would recommend anyone looking to join should go sky or bt instead
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-25
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- Reviewing
- TalkTalk
- Date
- 2018-05-03
- Comments
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One lesson I learnt from talk talk is to check reviews before using a service. AWFUL!
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- Location
- Reviewing
- TalkTalk
- Date
- 2020-06-12
- Comments
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I actually would give TalkTalk a five star rating the Internet is so fast, I was actually in two minds with going with talk talk, I did make the right decision.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.