7,010 Customer Reviews over 176 pages
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-10-29
- Comments
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Do Not even consider signing up with these modern day Pirates, I left a month ago & signed up with PlusNet, the speeds remain stable and the service is good, I have put up with TalkTalk for years and the slow speeds and disconnections and incredibly woeful customer service, which really the speed & disconnections should never have been an issue because I live less than 1/2 Mile away from the exchange, I finally got sick and tired of switching the router off and on every two to three days to reset it to get the broadband working, Guess what TalkTalk it is 2015, and your technology is not 2015, I really hope the recent hacking scandal makes people aware of how totally inept these people are at TalkTalk and it makes them think twice before signing up with them because three Hacks in the space of 1 year is unacceptable as is the level of their poor service.
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2017-04-21
- Comments
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I joined Talk Talk in Feb on a 12 month contract. The speed was extremely slow. I took screenshots of the speed tests I did and registered the slow speed twice (thus giving them reasonable opportunity to remedy it). It didn't improve so I sent a letter telling them that they had not meet the terms of the contract (you can find a copy online) as they had not managed to provide the minimum guaranteed speed (you can find this speed on their welcome email to you) and that I was therefore terminating my contract as a result of their breach. It worked. I got out of the contract with no cancellation fees. (I did the speed tests according to their rules e.g. over a wired connection, in the same room as the router etc.
My speed was so bad that, if I hadn't have been able to exit the contract, I would have paid for another provider anyway.
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2022-09-17
- Comments
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I've pretty much given up on getting a decent service from TalkTalk- just so unreliable. I had to have a fibre connection to get a speed a bit higher than landline and the connection drops on and off - it's never been fully stable. Theyhad the best price in my area for fibre - the minute my finances improve I'll be going with a different provider
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-10-17
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2016-07-15
- Comments
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If I could give it 0 I would, complete and utter waste of time and money! We have been with them around 2 months and have not had broadband for 40 days, we'v had 3 engineers to the house, countless line checks, and in the end when I lost my temper they suddenly realised what the fault was, the simplest of things at their end. We got offered compensation, a measley £14. I would avoid going with them at all costs, the customer service I received was appalling, nobody listened to a word I said, I rang nearly every day for about a month (when I was completely fed up), when I finally got it sorted I was on the phone over an hour and a half being passed from pillar to post, with people who clearly didnt know what they were doing. Annoyed and fed up doesnt even come close.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2017-10-11
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2017-10-06
- Comments
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If I could give zero stars I would. Was promised a minimum speed of 64mbps, am currently receiving 9mbps. Customer service not interested.
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2017-10-06
- Comments
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If I could give zero stars I would. Was promised a minimum speed of 64mbps, am currently receiving 9mbps. Customer service not interested.
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2020-08-06
- Comments
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I will not expand on why I have tried to give zero stars, the reasons are already posted on here many times. If you’re considering Talktalk, before you sign up, try to contact them by email, or phone, but give yourself at least half an hour before you make progress, and don’t expect much progress.
- Location
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- Location
- Yorkshire Dales
- Reviewing
- TalkTalk
- Date
- 2010-08-22
- Comments
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Had been with TalkTalk for phone & Tiscali for B/B for several years with no problems.Then in June,switched to a total package with Tiscali, phone & B/B for £28/month.
First invoice was for £45.80 & when I queried the amount they cut off my broadband , cancelled my account. Would'nt or could'nt restore my B/B service.Spent around 8 hrs on the phone to their centres trying to get service back..useless.
Wrote to their top management complaining. NO reply at all. Dont touch TalkTalk with a barge pole. Would never recommend them even to my worst enemy.
- Location
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