379 Customer Reviews over 38 pages
-
- Location
- Reviewing
- Three Mobile
- Date
- 2014-04-30
- Comments
-
1.5 years ago I signed a contract for monthly payments sim only. Unfortunately, the network signal is weak and disappears without a reason, so I decided to break the contract. It was a subscription of 12 pounds a month. 2 bills before deciding came for the amount of 27 and 29 pounds. After the break the contract I got a bill for 62 pounds, with no connection was doing that were on the bill, and some of them were double-counted. Every second voicemail was counted as a minute. I do not recommend, and he never would use the services of this thieving company. I advise everyone to be careful.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2014-02-16
- Comments
-
I have never experienced worse customer service than with Three UK. I paid for internet, and they couldn't help me get it working. They kept telling me they'd send me the details I needed via text, and they'd never come through. I spoke with over 5 different people and all of them were unhelpful and borderline rude. Now I asked for a refund, and they said they can't do a refund, but they'd be happy to issue a credit to my account. They said their system can't process refunds (which is clearly a lie). I am just so frustrated - and am out the money I paid for a month, which is very frustrating since I didn't even use the service! Switching cell services for sure.
- Location
-
- Location
- Swindon
- Reviewing
- Three Mobile
- Date
- 2014-02-13
- Comments
-
My God where do I start?
How and why I ever got involved with this tin pot company I will never know. After having two contract phones with these jokers then trying to leave because the network coverage was so crap everywhere we went in the UK, the experience was so stressful and upsetting. They just wont let you leave! Endless arguments with the people they employ from the indian sub continent, many of whom you cannot understand, raises your blood pressure to dangerous levels!
I also foolishly took a broadband contract out too, only to find that the only thing they are very efficient in doing is taking your money each month, but they fail to appreciate that it SHOULD be for a reliable service level. Again wherever we went in the UK, there was no service. On the odd occasion we did receive a signal the download speed was crap!!
Sending emails, letters etc just don't work either. They just deny ever receiving anything even though its via their website! They just insist on you phoning them so you can spend hours on the phone arguing with countless individuals and getting nowhere. I STRONGLY ADVISE YOU TO KEEP AWAY FROM THIS COMPANY!!
- Location
-
- Location
- Uxbridge
- Reviewing
- Three Mobile
- Date
- 2013-11-02
- Comments
-
I'm with three network for the last 7 years, and got 3 contracts with them. I had a technical issue with my HTC One x recently and when contacted Three, without explaining things they transferred the call to HTC, saying the manufacturers handle the repairs. It was not the case in the past.
Anyhow phone was collected on 7th of October and they said it would be returned in 5 days.
Even after one week I didn't receive my handset. Spoke to Three/HTC without any luck. Sent 2 emails and a letter to Three but still they could not solve the problem. They didn't bother to provide me with a loan phone even.
Three wanted me to request for a compensation from HTC. But i didn't sign up with any manufacturer to ask for a compensation or deal with them. It's Three who should coordinate with them to make sure that they provide with the service that they promise.
The phone was finally delivered on 31st of October, that's after 24 days.
Well, what sort of a service is that.
On top of that I received a letter from their Director of Customer Services to say that I should take this issue up with Ombudsman Services since they couldn't resolve my issue.
I was with Vodafone, and thereafter with T-mobile before joining Three. The only reason for the switch over was Three was much cheaper, but now I realize that's a big mistake.
Although they're cheap, their Customer Service is really horrendous, and their network coverage is also very poor even in London.
I would never recommend any one to join Three, and also I have 7 more contacts among my family members with Three, and would make sure they switch to another network when their contacts are up for renewals.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2013-08-21
- Comments
-
Horrendous service! these people are so crap. they never wanted to cancel my contract and now they charge me freaking 15 pounds for unlocking!!!!!!!!!!! that is not included in the cancellation charges that incurrred.
- Location
-
- Location
- Cardiff
- Reviewing
- Three Mobile
- Date
- 2013-08-12
- Comments
-
Cancelling a contract takes at least 3 phone calls speaking to different people and takes well over 30 minutes each time. I have had mobile broadband with them on a dongle and for a tablet and cancelling both was a nightmare. They are rude, arrogant, pushy and offer no help. These calls cost me a great deal because I don't have a three phone and they just try to keep you on the phone as if their persistence will encourage you to take out a new contract. Not to mention that their signal for mobile broadband is poor and not worth the money. I won't be using their services again.
- Location
-
- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2013-01-27
- Comments
-
AVOID THREE AT ALL COSTS!!! Customer service is appalling, called them today to cancel after 4 yrs and the first person i spoke to said i would incur a charge for cancelling early even though my contract is due up at the end of the month, second person i spoke to called me a liar as i told him i was offered a better deal with another reputable company and was told not only did this well known company supply refurbished handsets but that i would need to pay £60 to cancel early even though my plan is 35 a month. I eventually agreed to pay this amount just so i did not have to deal with this company any more. I was then passed through to another department only to be told on 5 separate attempts that i could not be located on their systems, after 45 mins, 4 different advisors i eventually was able to cancel for a fee of 59.25. I have since contacted the other company who aledgedly sell refurbished handsets to be told this is false and three have used this tactic to pressure other customers into not cancelling. DO NOT BUY FROM THREE, YOU WILL REGRET IT
- Location
-
- Location
- Hounslow
- Reviewing
- Three Mobile
- Date
- 2012-07-11
- Location
-
- Location
- stockport
- Reviewing
- Three Mobile
- Date
- 2011-02-20
- Comments
-
what a bag of garbbage very poor conectability and download speeds never use them again and would never recomend them
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2010-12-13
- Comments
-
When it works, it's fine. Strong connection and steady.
Occasional irritant is the struggle to get the wifi connection working.
And why THREE different buttons to switch it on?! When do you only want this partly on?
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.