379 Customer Reviews over 38 pages
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- Location
- Wiltshire
- Reviewing
- Three Mobile
- Date
- 2016-04-07
- Comments
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This company has gone from one I used to recommend to people to one I now say to stay far away from. This isn't going to be pretty so lets list all my complaints.
1. Customer services - horrendous & you'll have a hard job understanding what they're saying! If you have any issues, they are completely clueless and insist on reading from a scripted set of questions. 1* rating is too good for them - it should be ZERO.
2. Pricing - they've gone from one of the best (& cheapest) to one of the most expensive. and this cop out CR*p with discounts by direct debit?? Utter rubbish & Tosh. Where they've picked up this practice from, God only knows! Also guaranteed price RISE every year??? Seriously, read their t&c and you'll see..
Also, their contract range is poor & expensive compare to other providers. Serious lack of flexibility to tailor one to your specific needs, so if you end up on the wrong one, they wont allow you to go to a cheaper one, it's always a more expensive option.
And that means you're stuck paying silly prices for up to 2 years!
3. Coverage - zero 4g coverage. 2/3g coverage has gone from good to patchy & pretty much non existent indoors! Tried the phone on different networks and they're all fine so it's a 3 issue.
And 4g?? They paid billions to use the airwaves yet most people don't get it! All the customers get are bigger bills!
4. Product range - Again, compared to others, POOR and expensive - especially on the lower range products. And their tablet selection? If you love apple, you're laughing.. otherwise, atrocious.
Very expensive & all price plans are pitiful.
I'm sorry, but after being with them for many years, I won't be once my current contract ends.
I can't think of any good points anymore for a company which used to be so great...
I would seriously think twice before opting to use them.
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-04-06
- Comments
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If you are purchasing an Apple iPad do not use a 3 sim for broadband. The iMessage does not interact with it so you cannot access the 3 App to top up or change your contract. The call centre I believe situated in India was unhelpful and were not conversant with the interoperability of Apple and 3.
If changing tariffs minimum time to wait is 48 hrs for upgrade which if you are short on data you cannot add whilst you wait.
If you use it for business then that's a nightmare.
Customer Service cannot help you with the above problem as they cannot add or change data.
So beware Cheap but cheap brings its on problems.
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-04-06
- Comments
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I am so disappointed in three and it's only been 1 day. I tried to upgrade my husband's account to change the plan and pay for a new phone as well.
They said it was impossible and I had to start a new contract for 41.00 for 2 years to get the phone I wanted for my husband. Samsung Galaxy S7 Edge for his bday. They did a credit check and approved a 2 year contract with 14 days cooling off period.
The signal service has been so poor that I called to complain and was told to upgrade to a 4G phone and plan for free, and I could cancel the other contract.
They said they had to run another credit check. I complained that they only did one 12 hours ago but they insisted they had to do it again.
Yesterday was glowing I was told and today I did not meet criteria. No leisure vessel in my driveway since last night so very upset.
Yesterday I was told there was a popup saying my cretit was exception and they offered me a free tablet with a data contract for 9.00 a month.
Today, after 3 hours on the phone and 4 people I feel angry, screwed and bitter.
They have damaged my credit for no reason and lied to me about my options.
Literally we have 2 bars by the south facing window and 0 in any other room.
- Location
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- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2016-02-21
- Comments
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3 Mobile have what must be the worst customer service going. When you eventually get through it is very difficult to understand their foreign customer service, they don't acknowledge problems and don't resolve long standing technical issues. We have 3 phones on SIM only Top-Up basis. Initially package prices were very good, but they increase without notice. Also Top-Up is fraught with technical problems whichever way you do it and once you add funds it is frustrating try to buy the correct Add-On package. Lastly why are they unable to generate an historic summary of account transaction and usage? To cap it all recently we have experienced problems with the voice service coverage, internet service still appears OK. In short we will be moving to another provider.
- Location
-
- Location
- crowthorne
- Reviewing
- Three Mobile
- Date
- 2016-01-30
- Location
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- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2016-01-16
- Comments
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Would not recommend! Bought a 1 month dongle plan for £19.99 and the bill came to £25 when i used about 2gb max. I then couldnt access my My3 account to pay the bill because it was blocked - because i wasnt aware of the bill - so i had to call customer services many times to try to work out how to access my account. I ended up paying the £25 bill over the phone but then still couldnt access my account to top up as the sim is for a dongle so cant receive texts which the password would have been sent to. When trying to contact them to change the password they were no help at all and i still havent been able to access my account after trying for a week. I am now on EE which i highly recommend!
- Location
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- Location
- Sussex
- Reviewing
- Three Mobile
- Date
- 2016-01-13
- Comments
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Have been recently burgled and trying to sort things out. 3 proved to be unsympathetic, unhelpful, aggressive and uncooperative. Bombarding me with calls (up to 7 calls in 24 hours) . Foreign operators who cannot understand or care less about our plight. Awful service. Just adds more unhappiness to our distraught situation. Does anyone English work for this company and give a dam??
- Location
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- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-22
- Comments
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Worst provider ever. I hardly go a two month period without the system running slow or not being able to connect at all.
The customer service is about a useful as a chocolate fire tea cup. Every time I got in touch with them, I got someone in another country who didn't understand what I was trying to say, and i usually didn't understand them.
On more than one occasion I was told to take my laptop and drive to somewhere where i could get a better signal. They did not even try to resolve my issues. Ive been with them for three years because they where all that I could afford at the time.
My contract runs out soon and I will not be renewing it with them. as i can now afford a better service.
Would not recommend three to anyone.
- Location
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- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2015-12-14
- Comments
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Oh my the worst company ever. I bought a mobile dongle service to be used abroad in specific countries. It worked from Manchester to London but not beyond. I struggled switching it on and off trying to get it to work whilst abroad with no joy. On return to UK I cancelled the contract - with unbelievable difficulty. Then when final bill arrived they charged me £35 for using the internet. I couldn't understand it and still don't. I argued for several days but they insisted regardless of whether I used it or not I obviously had it on and needed to pay. I still can't get over it. Then to top things up. I sent my sons phone in for repair. The repair service removed the sim card and couldn't work out what they did with it. I ordered a new sim from three and had to pay £5.11. I nearly collapsed other providers replace them for free. There must be a 20K% markup on that bit of plastic. Would never recommend three to anyone. I would give zero stars if it was possible. Telephone customer service an absolute shambles (if you can get through).
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2015-12-10
- Comments
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Three mobile simple doesn't work in the City of London or in buildings. They can show you 4G sign from time to time but you won't be able to open a website or to check your email for less then 2-3 minutes. The speed and coverage is the worst I've seen ever.
To be honest broadband works a bit better in the country, outside London. But never you will get anything even close to 4G seed.
The prices are quite competitive and free roaming is the best advantage.
There must have the worst network in the UK.
- Location
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