204 Customer Reviews over 21 pages
-
- Location
- Manchester
- Reviewing
- Zen
- Date
- 2016-01-05
- Comments
-
Unbelievably bad customer service. Multiple appointments for technicians to arrive resulting in no shows after 5 hours of waiting. After final "completion" still no working internet (more than a month later and two months after they very efficiently charged me 180 GBP in advance). A horrible experience. STAY AWAY.
- Location
-
- Location
- Chesterfield
- Reviewing
- Zen
- Date
- 2016-01-03
- Comments
-
I have now been with Zen for many years, since moving from the hell that was Tiscali.
I have only ever had to call Customer support once with an issue and that turned out to be a faulty Router at my end........no Indian call centres with Zen, super reliability and speeds.
I even got an email from Zen before Christmas, to inform me that there was a cheaper plan than the one I was on, I duly clicked the link and was on the cheaper plan within 24 hours (not many companies do that)
Glad I moved to Zen, not the cheapest but THE BEST.
- Location
-
- Location
- Glasgow
- Reviewing
- Zen
- Date
- 2015-12-21
- Comments
-
Great service. Extremely easy setup. Faster downloads speeds(double that of BT) and based in the UK. Happy customer.
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2015-12-01
- Location
-
- Location
- Windsor
- Reviewing
- Zen
- Date
- 2015-11-04
- Comments
-
I had zen broadband service for nearly 3 weeks into a 12 month contract. Then Monday the 2nd of November came and no internet. For some very bizarre reason our phone line had been cut off from the exchange through no fault of our own at all. So I phoned zen and what seemed to happen from 4 or 5 lengthy phone calls is that my phone line had been cut off so they cancelled my contract- stone dead! So after 3 weeks of use I had no option but to pay zen £357 to end my contract. YES YOU HEARD THAT RIGHT. Cannot believe that I bought this on recommendation from which! Magazine . Daylight thieving robbing lot I will be in contact with which to find out what I can do!! Iv now read more into your reviews and am now realising that you tell other CUSTOMERS that there telephone line has "ceased" also BUYER BEWARE
- Location
-
- Location
- STIRLING
- Reviewing
- Zen
- Date
- 2015-09-13
- Comments
-
I've been with ZEN for almost a year and am very pleased with their service, in all departments.I switched to fibre nine months ago, the transition was made very easy by their knowledgeable technical staff (UK based). Zen are my sixth ISP, over 15 years, and I really cannot see me ever needing to change again. Fast and very reliable with great support, if you ever need it.
- Location
-
- Location
- Beds
- Reviewing
- Zen
- Date
- 2015-06-30
- Comments
-
Have been with Zen for 10 years+.
Can't fault them. Excellent customer service, excellent reliability, excellent speeds.
Also will quite happily cater for the more technical-minded customers who want to be able to adjust things like target SNR margins etc. No hassle, straight through to tech support who had it changed within minutes.
Keep up the good work.
- Location
-
- Location
- Lancashire
- Reviewing
- Zen
- Date
- 2015-04-29
- Comments
-
Have been waiting over 3 weeks to get my Broadband installed and have been messed around by the team at Zen. They tell me BT was the hold up and then someone else in the building gets it installed in 1 week. Then Zen say they can do it re book another appointment and guess what they still can't do it and blame it another problem. Have to say the worse comms company I have work with. If you thought BT were bad, just check these guys out.
- Location
-
- Location
- Co Durham
- Reviewing
- Zen
- Date
- 2015-02-07
- Comments
-
I have been with ZEN a number of years now. I cannot fault them for their service or speed. Before I was with them I was frustrated at broadband dropping out etc etc. Zen customer service are great nothing is too much trouble for them.If I have a problem then it is sorted out quickly staff are friendly and knowledgeable.
Its not the cheapest but I need the reliability of the net for our business.
- Location
-
- Location
- oldham
- Reviewing
- Zen
- Date
- 2012-04-17
- Comments
-
over the years i have had all sorts of different broadband packages, Zen is by far the best, the customer service is second to none and the speeds are exactly what they told me they would be, personally i am very happy with the full service that i am getting from Zen.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Zen are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Zen.