204 Customer Reviews over 21 pages
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- Location
- Todmorden
- Reviewing
- Zen
- Date
- 2017-07-21
- Comments
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I chose Zen as they appeared to have good reviews on local websites. However, their provision is beyond bad. We have unlimited fibre but it is pointless as the speeds are so slow it makes all but the most basic Internet browsing impossible. The one thing they have given me is a new found ability to live life without TV,or much use of the net. Our contract is up in december and we will be leaving. They have never offered an apology or tried to really 'fix' our problem, but continue to take £48 (yes you heard correct) per month off us for the privilege of zero Internet. BUYER BEWARE!
- Location
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- Location
- Birmingham
- Reviewing
- Zen
- Date
- 2017-07-04
- Comments
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Since moving to Zen my line speed has doubled to 18mbs after a poor intermittent service by a much more well hyped provider. Also, the line has been solid for 3 months now and Fitzi router is impressive for speed and versatillity and ease of use. I was with Zen after they first started in 1997 and had to leave due to house move but delighted to be back with an excellent company.
- Location
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- Location
- Luton
- Reviewing
- Zen
- Date
- 2017-05-12
- Comments
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Really happy with the consistency of the speeds and customer support. No long waits during customer service call . You are actually getting what you are paying for, unlike, other broadband companies around .
No load management which means your speeds WILL NOT be slowed down during peak times . and i am loving it.
Keep it up Zen .
- Location
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- Location
- leeds
- Reviewing
- Zen
- Date
- 2017-05-03
- Comments
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Left Talktalk for Zen just over 12 months ago because my broadband slowed down at peak periods. Zen started off reliable but over the past six the internet has started to randomly go off for several hours (it can be okay for a few weeks then it crashes).
Zen has a log of these issues but no explanations, and not all my outages are recorded.
I've changed all the cables and still issues; Zen say it could be the fibre router (now out of warranty) and say I should borrow one to test despite me saying there's no pattern to it crashing - and who is going to let me use their router for a few hours/days?
The easy solution would be to send me a router to test but no, they won't; have been told I could buy a new router but that might not be the problem.
My contract is up in Sept so I'll be leaving; I told them this and they got very defensive.
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2017-04-03
- Comments
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Miserably slow. At the very, very bottom of speedtests and amongst the slowest in the world.. yes thats right the world. They have better ISPs in Syria.
Test 1 = 0.02mb/sec
Test 2 = 0.24mb/sec
...and so slow even the Speedtest on this site won't load.
Avoid completely.
- Location
-
- Location
- Kent CT6
- Reviewing
- Zen
- Date
- 2017-03-15
- Comments
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Bean a customer for 14 years, never shopped around for internet so found no reason to change. Recently had a 5 day outage,Zen communication was zero, internet came back and I called to see what the problem was and have basically been fobbed off. Offered a good will gesture to reimburse me for the days of outage....'Good will!'. I paid for a service and they failed to deliver. I have told them I am moving providers and they have not offered anything. Broadband is slow but steady, that is all.
- Location
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- Location
- North London N1
- Reviewing
- Zen
- Date
- 2017-02-06
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2017-02-05
- Comments
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Zen Fibre is a SCAM. Avoid at all cost. I have been a client of Zen for the last 3 years. I upgraded to fibre and it has been a disaster. Speed is down to 10 Mb/s. I am told by Zen technical advice staff that is a wireless problem but I am using the 2 routers provided by ZEN. total rubbish. Ofcom should take good note and sanction these dishonest companies and protect consumers. WHICH should not recommend ZEN.
- Location
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- Location
- Hampshire
- Reviewing
- Zen
- Date
- 2017-01-10
- Comments
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We've had Zen for about 4 years now but recently the quality has really dropped. When you enquire about why the service has become so intermittent they talk to you like you're someone who doesn't know what internet is. We recently had a stretch of 24+ hours without any connection at all and all they could tell us was that there was a problem at the exchange and someone would be sent to fix it soon. They said WE could call THEM for updates! It was a whole working day without any connectivity but they didn't seem to feel the need to apologise or do anything other than insist that they don't guarantee continuous service. It was such a corporate line, so lame and transparent. We asked for a gesture deduction from our next bill towards the data costs we'd incurred having to tether computers to mobiles to get online and they just repeated the same thing. Their customer service reps had no idea that consumer law allows claims for compensation and that their own contract can't exclude consumer law. Very very poor. Most of all it was a horrible experience being spoken down to by people who were providing a rubbish service and not sorry about it. Avoid.
- Location
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- Location
- Overton, Hampshire
- Reviewing
- Zen
- Date
- 2017-01-06
- Comments
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We started with Zen Broadband 2 years ago and it was absolutely fantastic. All problems sorted even before we were aware of them. We were advised to use our own router and we were provided with all the necessary settings. Everything was perfect. Until we moved homes. On the move we decided to go with Zen's Unlimited Fibre. 1st we were bombarded with emails with overdue payments. It looks like they quite often forget what Direct Debit is for. Then there was their modem/router - absolute rubbish (and you have to pay for it). And the time you have to wait for a support to pick up your phone increased to something between 15 and 30 minutes! And they advised to keep resetting the router settings to the defaults and wait and it will sort it itself. Sometimes it did, sometimes it didn't. And approx 2 months ago stopped working altogether. I can't v
even be bothered to call them again. So I cancelled. Now I have another set of emails with overdue payments. And you have to enter the card details twice for your inconvenience. Again - do they have a clue what a DD is for? Avoid - you can get much cheaper deals with much better router bundled and much better customer support from e.g. sky (at least at the time of writing it)
- Location
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