204 Customer Reviews over 21 pages
-
- Location
- Long Eaton
- Reviewing
- Zen
- Date
- 2017-10-30
- Comments
-
We moved to Zen because they were highly rated by Which, we have had consistent slow speeds (7-10mbps on a line that can get 40) and constant drop outs several times per day.
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2017-10-17
- Location
-
- Location
- UK
- Reviewing
- Zen
- Date
- 2017-10-05
- Comments
-
BY far the worst internet provider I have ever used. I had problems from day one and it just continued to impress me. network down every so often, slow connection and this is just few of what I have experienced. I'm extremely surprised that some customers rates them a a good provider and those kind of inaccurate reviews are very misleading. stay away and give yourself some peace of mind. I decided to post this review to make sure others are fully aware and not mislead by those good reviews.
- Location
-
- Location
- Southampton
- Reviewing
- Zen
- Date
- 2017-10-05
- Comments
-
I have been with Zen for 9 months now, it has been a solid , reliable connection (fibre 2) running at speeds that are quicker than my former BT broadband.
I have used the customer services twice and both time they have come up trumps(faulty cable and a router reset that went wrong), its good to get a uk call centre that answers the phone quickly!
The changeover from BT went supersmooth. These are not the cheapest ISP I have had but to date they have been the best..
- Location
-
- Location
- PONTYCLUN
- Reviewing
- Zen
- Date
- 2017-10-05
- Location
-
- Location
- Walsall
- Reviewing
- Zen
- Date
- 2017-09-20
- Comments
-
Strange how the reviews are either fantastic or dire! We moved from Talk Talk because they positively lied to us about the reasons for our poor speeds and intermittent availability. Zen took over the line and with some great support from their call centre have resolved the intermittency issues and stabilized the speed at a quite acceptable 6Mb (we are not on fibre). We have found the support to be first rate, the information given to be realistic and honest and the solutions practical. They don't provide a great deal of whistles and bells but do provide solid service. Our opinion is that they do deserve their position as one of the better suppliers certainly after our experience of some of the others in the market.
- Location
-
- Location
- North London
- Reviewing
- Zen
- Date
- 2017-09-06
- Comments
-
Staggeringly bad customer service.
Called up on moving into a new home. 2-3 weeks and we'd be set, they said! Then booked an engineer appointment in a month's time. Engineer never showed up, no call or email. Then they said we didn't need an engineer after all, the line had been activated. Line didn't work. They thought about it, and suggested... an engineer callout! In a month's time! For £130! And STILL no broadband of any description. Absolute joke. Avoid like the plague.
- Location
-
- Location
- London
- Reviewing
- Zen
- Date
- 2017-09-05
- Comments
-
Switched from BT Infinity 2 to Zen's equivalent. BT was constantly 60-70Mbps, even in the evenings. Zen is less than 10Mbps during the evening which is making the internet unusable for us. Very annoyed at paying a significant amount for such dire speed - might as well have gone with Talktalk. Going the formal complaint route to try and escape them.
- Location
-
- Location
- Stirlingshire
- Reviewing
- Zen
- Date
- 2017-08-28
- Comments
-
I had very high hopes for this service based on good reviews, including ' Which'. I ignored my reservations on the high cost plus the expensive router which I was assured would provide better speeds. The service worked okay for 4-6 weeks. Since then I've had consistently slow speeds of 3, 5 and 7 - yes really. The slow speeds usually happen after 8 pm and weekends when the call centre is closed. Even on a 'good'day the speed is mediocre at best. The high monthly cost cannot justify the poor service. Unfortunately I can't cancel my contract without penalty until April 2018. Would not recommend.
- Location
-
- Location
- Luton
- Reviewing
- Zen
- Date
- 2017-07-27
- Comments
-
Been with them for last 6 months . service is top notch . never had any downtime and speeds are constant even during peak times . Customer service is spot on . no complains here .
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Zen are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Zen.