2,278 Customer Reviews over 57 pages
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- Location
- Southampton
- Reviewing
- Sky
- Date
- 2015-05-11
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2019-05-08
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2015-12-27
- Comments
-
I was a Sky Broadband customer (speed and reliability perfectly fine), then switched to another provider 12 months ago. Called the Sky Broadband sales team again recently to check offers and was immediately put off by the Neanderthal-like sales tactics. They've put me off and I won't be returning!
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2020-04-08
- Comments
-
Dreadful support. No support for use of third-party routers. Supplied router (Sky Q Hub) is basically a toy, not a serious piece of IT equipment.
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2017-04-16
- Comments
-
Unreliable. Just constantly dropping, had to reset it countless times. It's a shame we had to leave Virgin when we moved home. Now it's more headache for a similar price...
- Location
-
- Location
- southampton
- Reviewing
- Sky
- Date
- 2015-07-10
- Location
-
- Location
- Southborough
- Reviewing
- Sky
- Date
- 2018-10-05
- Comments
-
Since having our q box fitted 11months a go our house has suddenly become plagued with cognitively issues.
I have found sky after 10 years of being a loyal customer, not only rude insulting but down right unreliable. I can not wait till March so I can give them there marching orders.
Sometimes I have had to wait 3 weeks for a engineer, I stupidly thought I was lucky to only have to wait 2 days this time , well 5 days on I’m still waiting as my booked appointment was cancelled and rebooked without any consultation with me !!!
Stay well clear unless you want a unreliable service , product , expect to pay for what you don’t receive then Sky is for you
- Location
-
- Location
- Southend
- Reviewing
- Sky
- Date
- 2023-01-20
- Comments
-
Had to get unlimited data on my phone as the WiFi keeps dropping out, cat 6 cable hard wired direct to hub is perfectly fine so it must be the hub boxes themselves that are rubbish, got conned into paying an extra £5 a month for sky boost but this does nothing, I will be moving to another provider when my contract runs out, counting down the days
- Location
-
- Location
- Southend on Sea
- Reviewing
- Sky
- Date
- 2015-08-03
- Comments
-
Sky phone broadband is 7.9mb & 1.4mb upload/download speeds, which is pathetic.
always getting kicked off of servers, watching anything online is a joke.
TIME FOR CHANGE
- Location
-
- Location
- Southend on sea
- Reviewing
- Sky
- Date
- 2018-09-12
- Comments
-
Beware of sky. The first 6 months of my 18 month contract they kept getting my bill wrong. Always overcharging never under charged. I phoned to cancel last month as my contract was finishing. They never disconnected services and I now have to pay an extra month which is when it was due to increase. If they don't disconnect next month they can sue me.each time I talk to sky agent I get different answer. Incident ly when they first installed they put my landline and broadband in the wrong address so had to wait another month with no telephone and broadband which they charged for. Please people avoid this company like the plague
- Location
-
- Location
- Southport
- Reviewing
- Sky
- Date
- 2019-01-19
- Comments
-
Communial dish doesn't work in my building still billing me for it keep saying engineers coming out an doesn't show up 3 times an when 1 did said he can't fix it sky fibre optics 3g quick a massive con when u wan5 to buy some thing phone answered in sec want to cancel prep to be left on hold all night 1 he an counting worst sevice I have ever had an sky sports there's never any decent games on really disappointed I will never deal with sky again dong really write reviews but if I can save 1 person from these scoundrels it was worth it
- Location
-
- Location
- Southport
- Reviewing
- Sky
- Date
- 2022-04-24
- Comments
-
My journey with Sky starts ~ 2 months ago when I tried to upgrade our broadband speed to superfast. We were paying £26 a month for there “basic package” which is about as fast as a turtle on its back. I called to negotiate a deal, since we were a “Gold VIP” customer I was hoping I could get a good contract offer. I was told that upgrade would be almost twice as expensive as what I was paying now and there was no room for a discount…so I cancelled.
A few days later I received a letter in the mail offering me discount if I decided to stay with Sky. I thought this would be easier than changing providers… oh how wrong I was.
I called up and was offered a price of £24.50 for the superfast broadband which I was very happy with. I agreed to rejoin under that price. I had already started the process with another provider so I was asked to cancel that before the upgrade could proceed. I cancelled and called Sky back 2 days later.
At this point I was told they couldn’t honor the £24.50 deal as “it had to be the sales representative that offered me the deal to activate it.”
At this point I was starting to get a bit annoyed. I was bounced around various teams and after ~ 6 hours of hold time and days of attempts I finally got the activation agreed, HURRAY!
Not quiet, something “went wrong” and the whole activation was cancelled…. so I called up again and spoke to Jerry (Jerry was great & should get promoted). He looked into the issues, got everything sorted over the course of 2 days and called me back to keep me updated on his progress…
….this would have been a good resolution (although a bit painful to get to) HOWEVER, the mess now continues:
My activation date has come and gone with no hub in sight, my billing is incorrect and is being charged £35.50/month and to top of everything else, I’ve been charged £50 in made up offer admin fees.
It’s safe to say they’ve thoroughly p*ssed me off, have lost a 5 year customer and prompted me to write a very detailed review of my troubles across every review site that I could find.
- Location
-
- Location
- Southport
- Reviewing
- Sky
- Date
- 2017-10-04
- Comments
-
Laughably poor service all round. Being billed £104pm (after they bumped the price up without notification) for wifi that regularly cuts off and a TV picture that pixilates before eventually dying. Dreadful customer service as well. They couldn't deal with my complaint as they claimed (not for the first time) their computers were frozen so couldn't access my account. And the agent couldn't write down my number as they're not allowed to use pens and paper in the call centre! They haven't called me back. If you've got money to burn, give it to charity rather than this shower of con artists. Leaving Sky and their utterly rubbish range of products, never to return.
- Location
-
- Location
- Southport
- Reviewing
- Sky
- Date
- 2016-01-23
- Comments
-
The speed is good, I get around 16mbps down and 1 up. However my router is very very unreliable. Constantly cuts out and comes back. I've checked the router, nothing seems up with it. Wouldn't really reccomend.
- Location
-
- Location
- Southport
- Reviewing
- Sky
- Date
- 2017-11-27
- Comments
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I had a good experience with them. Made setup very easy and internet is always very good. I'm a web developer so I'm on internet all day. Thought I'd post a good experience as it has been.
- Location
-
- Location
- Southwark, London
- Reviewing
- Sky
- Date
- 2017-01-09
- Comments
-
So awful, first couple of months were fine but suddenly getting all sorts of slow speeds and connection problems. Have tweeted, rang and generally complained to try to get some response but now they want us to pay for an engineer to come out. The internet goes on and off about 4/5 times an hour making it impossible to watch anything via download and I can't even bear to work from home. Absolutely appalling and totally frustrating, just counting down the months till we can get out of contract, it's that bad that we are considering paying the fine to get out of it. They have no answers for why the connection is so intermittent.
- Location
-
- Location
- SPALDING
- Reviewing
- Sky
- Date
- 2019-09-07
- Comments
-
AVOID THIS PATHETIC EXCUSE OF A BROADBAND PROVIDER.
I signed up to their broadband package, they took £20 off of me, couldn't give me an installation date, but was told I had to wait to receive an email, the email never arrived, 20+ phone calls later, and promises me managers calling me back, (mates happened) I still had no firm installation date over two weeks on ! I finally lost my patience, and cancelled today, only to be told that my £20 refund would take 30 days to process ! THESE PEOPLE ARE ABSOLUTE THIEVES, WITH INCOMPETENT COULDN'T CARE LESS STAFF, AND A DISGUSTING ATTITUDE TO A MEMBER OF THE PAYING PUBLIC !! Avoid these clowns at all costs, I never got to comment on the quality of the broadband ? They seemed happy just to sit back and take my money without providing anything ! So glad I have now cancelled, avoid these thieves.
- Location
-
- Location
- Spalding
- Reviewing
- Sky
- Date
- 2022-03-29
- Comments
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I had no problems with sky for more than 3 years but noww, tragic!!! Increasing price from the air, sending one email and applying absolutely different amount. Internet dropping all the time, especially at night, last 2 months Internet connection is just disgusting! Can't play a video, nothing, what to talk about any gaming! Really my partner is so angry as well. Last 2 months it's absolutely horrendous. Now I'm trying to contact sky for 25mins,no answer. Still 1 week with them
- Location
-
- Location
- Spalding
- Reviewing
- Sky
- Date
- 2015-10-30
- Comments
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I have had Sky broadband for just over twelve months. Have to say, during this time have had little problem with my service, odd occasion I have had to switch the router off and this has solved the problem.
I rang their Customer Services today. The reason being was my rental increased to the full amount of £7.50 as my 12 months had expired. Also had increases in the telephone charges.
OK, the call took about 50 minutes and spoke to three people, but it was free. Result as well. Better deal for broadband than I had previously been on. Reduced from £7.50 to £2.50 pm for twelve months. Can't complain with that
- Location
-
- Location
- Spilsby
- Reviewing
- Sky
- Date
- 2018-07-31
- Comments
-
Ive been with sky for years and not really had many issues with them till the area had a nasty thunderstorm. We lost our phone and internet. I phoned them and they on Saturday morning and they said it would be repaied on the Monday, it wasnt. I sat on my mobile for over an hour Monday evrning waiting for the next supervisor and they cut me off before I said a word. So another hour plus waiting in the que and finally I got someone. They said my repair is a complex one, I didnt beleive them. they said I could take I was all ready in the process if leaving sky so I guess because Im leaving Sky they dont care. Th up yo a week to do the repair. Tanks Sky Ive given you many years of loyal service and because Im moving to EE because they are £25 cheaper you cant be bothered to reconect my phone and broardband. Thats poor loyalty for you.
- Location
-
- Location
- Sprotbrough
- Reviewing
- Sky
- Date
- 2023-02-07
- Comments
-
Oh dear. 22 years with Sky. Diamond VIP: none of it means a thing. I have wasted over 3 hours on the phone trying to resolve an issue started with one of their advisors putting me into an unsuitable contract. I’m afraid our relationship is over and I am now referring the matter to small claims court. I am not sure why they now have such an unreliable customer service team. The representatives all appear very helpful but promises of return calls fail to materialise and undertakings to offer a resolution are not honoured. I would urge anyone with similar issues to take legal action to at least air the matter.
- Location
-
- Location
- st albans
- Reviewing
- Sky
- Date
- 2015-10-28
- Location
-
- Location
- st helens
- Reviewing
- Sky
- Date
- 2017-04-06
- Comments
-
even if sky give you free broadband forget it they are useles
- Location
-
- Location
- St Helens
- Reviewing
- Sky
- Date
- 2021-11-09
- Comments
-
Down 3 times in 8 week period
Lied ref engineer coming out
averaged 8 days to sort out each time
Had to chase them several occasions as they promised to contact us.
- Location
-
- Location
- St Ives
- Reviewing
- Sky
- Date
- 2023-10-02
- Comments
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They charged my ober £100 due contract termination but it was not depends on me because due financial problems i left property and moved abroad
- Location
-
- Location
- St. Ives
- Reviewing
- Sky
- Date
- 2016-12-01
- Comments
-
Terrible have had no WiFi for 2 weeks now. Engineer came out today couldn't fix it. So now we have to wait another 5 days for Bt to come out. Got a £10 Tesco voucher. Not good enough.
- Location
-
- Location
- St.Austell
- Reviewing
- Sky
- Date
- 2021-01-06
- Comments
-
This excuse for broadband is beyond the pale.Outages EVERY day,sometimes 20 times in an hour for several hours!!!Online gaming,streaming and computer are out of the question!Tuesday,Wednesday and Thursday seem to be favourite days for maximum disruption and all this for £23 a month!I wouldn't pay £5 for this totally unreliable service.Thought of changing to BT,but their reviews are just as bad!
- Location
-
- Location
- Stafford
- Reviewing
- Sky
- Date
- 2019-05-04
- Comments
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We had to contact Sky after one of their engineers installed a new system to our neighbour. As a result of doing so it resulted in losing our signal / unable to access any services. This was 100% their error & their attempts at a resolution was leaving us without any services for 4 days until "an engineer was in our area". No attempt was made to resolve speedily ie an engineer next day. Even with their proposed date again no flexibility was given to give a morning slot only PM. We have escalated past their supervisor to a manager but I have little confidence the manager will recontact me.APALLING CUSTOMER SERVICE!!!!!
- Location
-
- Location
- Staffordshire
- Reviewing
- Sky
- Date
- 2020-08-17
- Comments
-
Ordered Sky Broadband for a Property I purchased. 3-4 days later I get an automatic text message and email stating that "I need to call them to discuss an issue with my order". Once I called and finally got through the horrible automated system that didn't want to transfer me as i'm "not at risk". One of their advisers told me that my order was not successful and I'd need to do it again and they couldn't switch it on on the date I was promised.
As I, like many others during this time, WFH this was extremely upsetting, inconvenient and meant that all my plans to move in have now been postponed.
No way to escalate to get it enabled quicker, just an overly apologetic customer service agent.
So logged a complaint, cancelled the order/service and gone elsewhere instead, they have lost me as a customer for good.
- Location
-
- Location
- Staffordshire
- Reviewing
- Sky
- Date
- 2021-11-21
- Comments
-
I do not advise anyone that has sky tv to have sky Broadband .Due to poor connectivity and lack of Wi-Fi , you loose both sky tv and all the other entertainment packages ,like Netflix,Disney,etc
You can’t even watch YouTube,you have no internet .
Rubbish system and Wi-Fi is terrible .
Can’t wait for sky contract to end .
- Location
-
- Location
- Staffordshire
- Reviewing
- Sky
- Date
- 2014-06-19
- Comments
-
Useless customer service and lousy speed!
Recent connection problems and sky's complete incompetence in sorting them out led me to switch to plusnet. It led to me checking the speed of my sky connection which was the slowest of any provider in the area.
Despite being informed of my leaving (they even phoned me to ask why) sky has continued to deduct the direct debit. Its taken me a number of expensive phone calls and an email live call to get any action. I am now waiting to see if they refund the money they have taken from my account.
- Location
-
- Location
- staffs
- Reviewing
- Sky
- Date
- 2014-09-23
- Comments
-
Absolutely awful!! Steer well clear from Sky. Poor service. poor customer service, poor value for money. I was without broadband for over a month because they wouldn't accept responsibility for their router failure - crap product and ask you to pay for replacement. Plenty of competition Sky.
- Location
-
- Location
- Stalybridge
- Reviewing
- Sky
- Date
- 2020-05-27
- Comments
-
My broadband has been slower than ever for a week or so and for the last two day it's not worked at all, the internet is the only thing keeping me and my kids going through this lockdown and without it has been a nightmare
- Location
-
- Location
- STAMFORD
- Reviewing
- Sky
- Date
- 2021-03-19
- Comments
-
Poor speed all the time
- Location
-
- Location
- Stamford
- Reviewing
- Sky
- Date
- 2017-02-07
- Comments
-
I've had no problems with the BB service, although it doesn't work in our back room (a long way from the router). My only gripe is that they put up the prices (the latest hike means I'm looking around for another provider) at least twice a year. There's no reason for it other than greed. Calling them to threaten to leave usually works in getting them to reduce their price, especially when new customers are being offered a better deal.
- Location
-
- Location
- Stamford Lincs
- Reviewing
- Sky
- Date
- 2021-07-13
- Comments
-
Speeds up when you eventually complain but the only temporarily
- Location
-
- Location
- STANMORE
- Reviewing
- Sky
- Date
- 2018-06-14
- Comments
-
I just do not go along with the reviews about sky customer service i have found each agent very po,ite and have helped me all they can i think some of you sending reviews want to get a life
- Location
-
- Location
- Stansted, Essex
- Reviewing
- Sky
- Date
- 2015-03-09
- Comments
-
Diabolical customer service. Correspondence lost, ignored... takes you ages to even speak with someone. Arrogant, rude and frankly ignorant staff... dealing with anyone from SKY is like wading through treacle. I never even had a contract with them, never used their services at all. They threaten me with legal action for non payment of Broadband I have NEVER had or used! Explain it to them and they constantly repeat their script back at you. I was an O2 customer, but switched to PlusNet when they changed over to SKY, based on all the negative comments I read about SKY. Seems people are right. Anyway, debt collectors (owned by SKY) then started to mail me, the call me. I told them to take me to court if they had the balls. Never heard from them again after that! AVOID SKY at all costs!!!
- Location
-
- Location
- Stanwell
- Reviewing
- Sky
- Date
- 2016-12-05
- Comments
-
Where to begin, rude customer service, terrible practices. Ordered broadband and the date for it to work came and went. Rang sky only to be given the usual run around and "were working on it", over a week later still nothing so after 4 phoncalls was told "this was going to be escalated" and would be sorted soon, recieved a call back an hour later where they asked me to carry out all checks my end and that my phoneline doesnt work, it worked fine, to which it was checked and all fine. At this point i asked to speak to management as i was being given the run around.
The irish sky customer service agent then became defensive and began to refuse to give me any information. At this point i asked for his full name to which he became abusive and hung up the phone. Absolutely ridiculous customer service. Very very poor. Still no internet and now in the process of cancelling sky already. Such cowboys, please really dont waste your time and effort. Its been an absolute headache and hassle for somthing that hasnt even started yet. Terrible
- Location
-
- Location
- Stevenage
- Reviewing
- Sky
- Date
- 2024-03-19
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.