192 Customer Reviews over 20 pages
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- Location
- Aston Clinton
- Reviewing
- Gigaclear
- Date
- 2023-10-02
- Comments
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Well Gigaclear has had issues since day 1 of install. The service always cuts out and they get you to do continual hard wired speed tests. The speed is not 900mbps but more like 600mbps. Engineers don’t turn up for appointments. Holes get left on n the walls. Customer service hang up on you. The whole system is a mess. They can’t give you an unreliable service and expect you to stay with them. Even their mesh system resets itself all the time. I work from home so having unreliable service really impacts me. I will be taking this further
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-09-27
- Comments
-
Never showed up for the install. Fed up waiting so cancelling the service.
- Location
-
- Location
- OX14
- Reviewing
- Gigaclear
- Date
- 2023-09-22
- Comments
-
Connection lasted 15 days, just long enough for them to get over the cooling off period. Now 11 days without connection and I’m not convinced they will fix it anytime soon. Have asked to leave penalty free but they want the full 18 months of the contract. Having to look at getting another provider to run alongside them. They’ve expanded too fast and don’t have the engineers to support the service. I guess those at the top are just taking the money while they can. I can see them collapsing with this business model. AVOID THEM
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Gigaclear
- Date
- 2023-09-21
- Comments
-
Horrendous service and the worst customer service I’ve ever known.
Numerous emails and they do not get back to you. I paid to keep my number and it has now gone.
- Location
-
- Location
- little easton
- Reviewing
- Gigaclear
- Date
- 2023-09-15
- Comments
-
Installation contractor complete cowboy left open trenches with no safety barriers for days, then they cut though our electricity cable. Fibre still sticking out of ground by our gates and we have to take them to court as they won't pay for a new electricity cable to be reinstalled.
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-09-13
- Comments
-
Ordered in January 23, sales lady promised early installation and possibility of contact negotiation when initial 18 months expired.
No one turned up on the install date and despite MANY phone calls, emails and online chats no new date offered. We have Gigaclear in the village and the access point is 5m from my house. The company communication is the worse I have encountered. I will have to cancel and go back to a "fibre to the cabinet" contract. I have been
paying top price for no contract broadband while waiting for Gigaclear......wasting 8 months!
- Location
-
- Location
- Cb114gt
- Reviewing
- Gigaclear
- Date
- 2023-09-05
- Comments
-
Went to sign up , went through all the stages, got to the select an engineer date, nothing for at least 3 months now have to wait hours on hold on the phone just to cancel my account. Not happy
- Location
-
- Location
- Derbyshire
- Reviewing
- Gigaclear
- Date
- 2023-09-05
- Comments
-
Horrendous Customer Care – PLEASE stay away!!
In Jan 2023 I had a call from Gigaclear to say that full fibre would be installed in my area in May/June. I said that I was interested.
In February 2023 I contacted them and said that contract with my existing supplier does not expire until February 2024 and I would have to pay a cancellation fee to change. I proposed that they help me pay the cancellation fee and in return I would change supplier. They said that they could do better than that and give me 6 months free full fibre to trial Gigaclear and run it alongside my current broadband. If, after the trial, I was happy, then I’d change supplier. This seemed like a good deal as the trial would expire at around the same time as my current contract. Assuming Gigaclear proved to be successful in the trial I would swap. I agreed and Gigaclear sent me a contract and I was welcomed to the customer portal.
The fibre infrastructure was completed on our street in July and a week or so after I received an email welcoming me and thanking me for the order. A separate email arrived with a link to book an installation date. Before I could use the link I received a call asking me to pick an installation date. A date was set at Friday 11 August. I was told that I needed to keep the whole day free as the installation could be any time between 09.00 and 18.00 but an engineer would call me approx.. 30 minutes before arriving at the property.
Arrangements were put off, furniture was moved for the drilling into walls and we duly stayed home all day on 11 August. NOBODY ARRIVED, NOBODY CALLED TO APOLOGISE!!
I emailed Gigaclear on Monday 14 August and expressed my annoyance. I received a response apologising for the unfortunate event and stating that it was unclear why the installation didn’t happen! I should enter the portal and book another date. I booked another date on 29 August.
Once again, arrangements were put off, furniture was moved for the drilling into walls and we duly stayed home all day on 29 August. Trying to learn from the previous experience I called Gigaclear mid morning to confirm that installation was due on that day – just to make sure. Yes, everything is fine to go ahead I was told. Yes, it would happen. You guessed it...NOBODY ARRIVED, NOBODY CALLED TO APOLOGISE!!
At the time of writing, 7 days after the last scheduled installation date, still nobody has called to explain, apologise or otherwise attempt to keep me as a customer. Really!!? Do they not have any systems that check through the scheduled installations and follow them up? This is a company that would like my business and hopefully tell others about a good experience so that their sales will expand and the company will prosper. Based on this terrible experience, and I can see from others who have reviewed Gigaclear, the company will not be around for too long and people should stay away from them.
To say that their customer service is poor is a vast understatement. They are terrible, disrespectful and rude.
I sent this review to Gigaclear a few days ago hoping that they might react and call me on an urgent basis. NOTHING, THEY REALLY DON'T CARE!!
By the way, this review is a reflection on the company, not on my initial contact with the company. I'm assuming he realised what type of company he was working for and is now long gone.
P.S. I gave 1 star for speed and reliability but never got as far as actually having an installation!!!
- Location
-
- Location
- PE6
- Reviewing
- Gigaclear
- Date
- 2023-09-03
- Comments
-
It was great to start with - fast, reliable and reasonably priced. But over the last 12 months the service has become awful. It keeps dropping out, and when it does connect it is showing at 5mps when we're paying for 300! Customer service is a nightmare, doesn't help, called me a liar so I'm switching to Sky now,
- Location
-
- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2023-09-01
- Comments
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Awful from installation to customer service.
Customer service is absolutely disgusting it's beyond stressful, complaint department never responded or resolve the matter, full of excuses, speed isn't stable and kept dropping out then, customer service advisor do not listen to anything you tell them, they cannot cancel anything correctly, nor have the ability to correctly update contact information when you given it too them hand full of times.
The installation was absolutely appalling it definitely wasn't professional service.
All in all by far worse company.
- Location
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