192 Customer Reviews over 20 pages
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- Location
- Leckhampstead
- Reviewing
- Gigaclear
- Date
- 2018-11-08
- Comments
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Absolutely a total waste of money,don't be taken in by hype around fibre,I'm on a 200 meg plan of which I'm lucky if I get 35mbs,I live in a rural location and was constantly fed up with buffering and picture freeze so I thought I would pay more to receive a package I thought would be enough to stop the buffering and make watching TV pleasurable again,how wrong I was I'm not much better now,don't waste your money on gigaclear go to someone like bt,if you don't take my advice you like me will be throwing money down the drain,this is my honest opinion
- Location
-
- Location
- Milton Keynes
- Reviewing
- Gigaclear
- Date
- 2018-02-20
- Comments
-
Thank you for the opportunity to give you my opinion with regards to your service
When the gentleman came and sold me the service I was told that this was the future
The old system provided by BT would not be able handle the increase in data we would encounter
and I needed to be prepared
I was impressed and taken in and signed up
Well when it was installed it was truly awful hardly any of the devises I had in the house got a signal
and the ones that did it was pretty naff
So I rang customer support to complain
I was told that it was because there was so much data that it couldn't cope
It was explained to me by saying it was like sausage meat going through a funnel so much going in but only a small hole for it to come through
and all I was advised was to buy some WIFI boosters and set them up around the house to improve the signal
So I had to buy extra boosters so that it worked which seems very strange to me considering I was told this was the best thing since sliced bread
I have installed 2 boosters but its still not that great and am thinking I might have to buy more not something I was expecting and certainly not something I ever needed
with BT
Please bear in mind I dont live in a mansion just a normal 4 bed semi
Problem is I am tied into a contract but I can assure you that when its finish your router will be consigned to the dustbin and I will go back to my old system
To summarise I am paying a lot more for something inferior to what I had before and to add insult to injury have had to buy addition items to make it work
Like I said on Trust pilot
RUBBISH BIGGEST MISTAKE I MADE WISH I HAD STUCK WITH BT
- Location
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