3,590 Customer Reviews over 90 pages
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- Location
- Salford
- Reviewing
- BT
- Date
- 2016-07-21
- Comments
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If you are considering joining BT then don't. Signed a 2 year contract in October, no internet for over 2 weeks, insisted we had internet, sent 2 Openreach engineers who both said, you're right you don't have internet. They eventually fixed it but had to give us a new 'contract' this happened 4 times. They took money on all accounts so we payed them over £370 too much, we are still arguing with them. Today they tell us they are putting their charges up !!! So, what was the point in signing a contract. Utterly scandalous company.
- Location
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- Location
- Banstead
- Reviewing
- BT
- Date
- 2017-03-26
- Location
-
- Location
- Surrey
- Reviewing
- BT
- Date
- 2017-12-09
- Location
-
- Location
- TN31
- Reviewing
- BT
- Date
- 2016-07-24
- Comments
-
Broadband Provider Pah!
Totally unreliable Broadband Provision.
- Location
-
- Location
- Banstead
- Reviewing
- BT
- Date
- 2017-03-22
- Comments
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Absolutely awful, poor customer service!! Wished I'd never changed service provider. Will be cancelling and going back to sky!!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2021-04-15
- Comments
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Really really bad company. Poor service and extremely poor customer service. When they make mistakes (and pretty huge ones at that), they refuse to accept responsibility. We moved our phone & internet to them on the promise of cheap broadband and phone. We asked to keep our phone number of 20 years. They agreed.
When the move took place they disconnected our phone number and gave it away. They insisted that they no longer supported landlines and that we had to have a new digital number. This is not what they promised, so we left.
Efforts to restore our number with our new provider have been thwarted at every turn by BT out of sheer spite. Their representatives accept no responsibility whatever and had the audacity to blame us for their error. When that was getting them nowhere they then blamed Openreach. Openreach have no responsibility for phone numbers at all.
Bad bad bad company. Could not care less. I wish that I could block all their phone numbers just to give them a taste of their own medicine.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2021-02-23
- Comments
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We had a really bad experience. We swapped to BT as our previous provider was slow and erratic. Imagine our surprise when we found that BT was the same.
Worse still, we had asked to keep our phone number and had been promised that this would be done. On the day our broadband was switched BT disconnected our phone line as “we had not requested one”.
Who, in this day and age, lives without a main home phone. Not only that but we have lost the phone number we have held for over 35 years. No one wants to help us get it back.
So angry!
- Location
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- Location
- Mordoor
- Reviewing
- BT
- Date
- 2021-07-04
- Comments
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I can sneeze and interupt the signal. It's weak.
- Location
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- Location
- Inverness
- Reviewing
- BT
- Date
- 2019-11-18
- Comments
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Worst company i have ever dealt with. All they are interested in is signing you into a contract then providing you with crap service. My broadband speed was 2MB! When i complained they said the small print states a minimum of 1 MB ! They then offered me an updated router for £70. Dont be fooled by the name. BT is crap. Ive since moved to talk talk. Excellent customer service. Excellent broadband speed and at 1/3 of the price.
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2015-08-16
- Comments
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Worst customer service I've ever experienced. Spoken to about 9-10 different people regarding the same issue. All claim to 'update' notes online so each member can follow up with the order, but had to discuss same issue over and over again with all staff clueless each time. Unbelievably frustrating. Would move to ANY other provider, however none in our block of flats.
Could not be more frustrated or angry. Almost one month since we first placed our order, only to hear one day ago that we have to replace our order due to the incompetence at BT.
- Location
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- Location
- Brockenhurst
- Reviewing
- BT
- Date
- 2016-09-12
- Comments
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Recently moved from ancient router to shiny new bt infinity as soon as it was available in our area. Supposedly creaky old broadband was 100% reliable. Supposedly much better shiny new infinity regularly goes offline in the evenings and sometimes during the day too. They forgot to mention that by "upgrading" we'd be degrading the reliability of our service.
- Location
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- Location
- kent
- Reviewing
- BT
- Date
- 2016-09-30
- Comments
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I went back to BT; over and over and over and over again.... after deciding to change my contract with another provider, BT (mis)sold me fibre broadband. They enthusiastically (perhaps 'pushily') reiterated that is was 'Good news' as I have fibre broadband to my house. They cancelled my contract with my previous provider and rang me two days later to tell me fibre was NOT available. They then offered me a discounted copper broadband package, which I took only to find out that it would take a further two weeks beyond the original start date to install (a two week break in my service) and that it was significantly cheaper elsewhere. I then cancelled my order to receive an order confirmation text message inviting me to reply 'start' to confirm my order?!? I rang customer services who told me that it should be obvious that an order confirmation means a cancellation (the word cancellation was never in the text). The operative said that an order confirmation is 'semantically correct' for an order cancellation. Not in my world. It is comical looking back, but the fact that the call centre operative would argue with a customer in such a way means that BT are not worth my money, any day, any time, ever. After 8 separate phone calls to this lot I would say 'DON'T BoTher.'
- Location
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- Location
- Dorset
- Reviewing
- BT
- Date
- 2015-09-09
- Comments
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Quite literally the worst customer service I have ever received. We started receiving huge bills (£150). Tried to cancel. Confusion over previous account holders, who is liable, charged obscene amounts until we cancelled the direct debit,as they wouldn't let us cancel or vary the contract as we weren't the account holders, although we had been paying the bills for 2 years (although it had been changed,but they claimed only to an "online account" holder not the account holder which even they got confused over on the calls) spent countless of hours on the phone, emailing, all for them to say they had done nothing wrong and to cut us off without any notice. This took 3.5 months.Poor communication, conflicting advice. Literally,morons who dared to be condescending towards us when we pointed out the endless string of flaws and logical inconsistencies with their argument( like writing a letter to the "account holder' at an address they had not lived at for 2 years years telling them they were going to cancel).They told us from the outset that they could not vary the account holder's name, yet somehow have magically 3.5 months later transferred it in to my partner's name without her permission?!So what we wanted at day 1 to resolve the issue took 3.5 months and allowed them to rack up charges which although they have said we are not liable for, have failed to confirm in writing. We have no idea where we stand. My cat with a headset could have made a better go of it. I will never use BT or their services in any way ever again. We will be referring to the Ombudsman, which they said we couldn't do (wrong again) as it still isn't formally resolved and now they just ignore us. Don't waste your time trying to resolve it with them. Cancel the direct debit, protect your funds and make them come to you. Anyone from BT reading this, look down the list. I'm not even remotely exaggerating about how bad our experience has been, and I doubt anyone else is. Good luck to you BT, you'll need it.
- Location
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- Location
- British countryside
- Reviewing
- BT
- Date
- 2019-11-17
- Comments
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Honestly I can cope with the crappy broadband speed, what really pisses me off about bt is how often there’s a problem and we just lose internet all together. I’m a student and I have a whole lot of my work online, I rely on the WiFi heavily, so when there’s ‘an error on the line’ so it just doesn’t work and I can’t do anything it’s bloody inconvenient. Inconvenient doesn’t even describe it and I would be a lot more vivid if I could. If I could I would give it 0 in broadband reliability and overall satisfaction. Our WiFi has stopped working altogether multiple times and each time they **** around for a while saying that an engineers coming and then that there was an error and they can’t so it’s delayed and I end up going weeks paying for extra data and piggybacking off the school WiFi and my friends hotspot which costs me money and isn’t good for anyone. On top of this because of where we live I don’t have service anyway so I’m not contactable for a while and can’t do anything. The only reason I wouldn’t give customer service 0 is because I have pity for the poor ******* who work for this company. We pay £30 or something a month for this and honestly I think we should be paid for the torture which is using bt.
NEVER USE BT, ITS HELL. (Especially if you live in the countryside).
- Location
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- Location
- Anon
- Reviewing
- BT
- Date
- 2016-11-19
- Comments
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Stay away from this company. They have the worst customer service and they have the worst broadband speed and reliability. The wifi crashes 2 times every hour and we just lost 200 pound concert tickets to a crash. This company needs to go bust.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-03-25
- Comments
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Absolutely useless and unprofessional company.
I was moving into a property and needed broadband working as soon as possible due to work requirements, so I called over two weeks in advance to make sure everything would be set up in time.
Received a call from a bored sounding women two days AFTER the date I'd been assured to tell me the service would be ready in another ten days. When I tried to complain I got cut off.
Called back, got through to a bloke who obviously did not care in the slightest, and was informed my service was delayed because the previous tenant told them they couldn't stop the service yet. Why the previous tenant had a say on my service I still do not know.
Asked for broadband to be turned on the same day as the phone line, was told it's not possible. I work in networking, it's definitely possible and only takes a couple of minutes to do.
Said I would like to cancel my order due to the poor service and received a happy "ok". No apology for bad service, no compromise on delivery times to get me to stay, nothing.
Shockingly bad customer service from start to finish, false information provided, no form of reparation or compromise offered, all-round unpleasant to deal with.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-05-11
- Comments
-
Worst internet provider ever! Slow and unreliable internet (even though we have optic fibre)!!! awful, rude and useless customer service, telling us for two years that there are some technical issues in our area and everytime they give us different timeframes to when these will be completed. If I could rate it with 0 stars I would!! Overall satisfaction NONE!!!!
- Location
-
- Location
- brighton
- Reviewing
- BT
- Date
- 2010-06-02
- Location
-
- Location
- None
- Reviewing
- BT
- Date
- 2019-11-06
- Comments
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I feel like every one of the reviews for every service provider is automated by the opposing competitors to extend the likelihood of finding different providers.. by was good for me yet the reviews are insanely bad. I got a good deal and had to sign off of it as I literally didn't need it because I bought a phone contract that gets 100gb data a month..
- Location
-
- Location
- Reviewing
- BT
- Date
- 2014-11-18
- Location
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- Location
- Wrexham
- Reviewing
- BT
- Date
- 2022-09-14
- Comments
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BT wholehome Wi-Fi is a scam
Do not buy unless you live in a shed as it dosent work properly unless your pretty much sat on top of the Wi-Fi router
- Location
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- Location
- Barnstaple Devon
- Reviewing
- BT
- Date
- 2009-07-28
- Comments
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I use to get Just over 6 at a previous address, this one seems very poor in comparison.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2009-07-28
- Comments
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I really though I had bought a fast service but I tested it today after reading the reports in the press and instead of 8MB i had 0.8MB. Not good enough I will change supplier (currently BT)
- Location
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- Location
- Clacton
- Reviewing
- BT
- Date
- 2021-06-14
- Comments
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Worst company ever. Costumer service agents are rude and liars upgrade you with out permission. Will not recommend to my worst enemy
- Location
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- Location
- Midlands
- Reviewing
- BT
- Date
- 2017-01-17
- Comments
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AVOID. Dreadful service. Had to phone > 6 times to get direct debit sorted. Credit card details and security code given over 4 times. Each time verbal confirmation that all was well now. In spite of this, BT suspended internet without warning. Manager in UK office was offhand and said I should take a business contract, but denied that ordinary customers are treated worse than business - which doesn't augur well for businesses. Promises to call back and confirm arrangements in writing not kept. Conflicting information from customer services.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-09-30
- Comments
-
broadband speed: disgrace
broadband reliability: disgrace
Customer service: please dont get me started.
stay away you are warned!!!!!!!
- Location
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- Location
- suffolk
- Reviewing
- BT
- Date
- 2014-11-08
- Comments
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It took BT 3 weeks to put on my broadband! They said a few days, then another few days, then a week, and then another week and so on.. I hate BT and wish i had never got it!!
- Location
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- Location
- Ashford , Kent
- Reviewing
- BT
- Date
- 2017-02-16
- Comments
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Joining the club of BT frustrated customer .!!!
Nothing to add to the other reviews . I am so shocked how a British company like BT Trap the customers , being rude to the customers and hang up the phone for a mistake done by BT.I have forwarded the complaint along with these reviews to Ombudsman Communications .
Libby Bar , be proud of your worst customer service team , I bet they are following their leader .
- Location
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- Location
- Wrexham
- Reviewing
- BT
- Date
- 2017-08-05
- Comments
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The worst piece of garbage that I have ever paid for
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2016-11-16
- Comments
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Had bt boradband and have had nothing but problems with it since the beginning...slow connection and when i am connected to wifi it drops out and re connects which is very annoying. Bt sent me a new router with no improvemement. Bt say they wont guarantee a wifi connection so Im left with very poor internet even when im stood next to the router!
- Location
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- Location
- Leicester
- Reviewing
- BT
- Date
- 2016-02-29
- Comments
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I did time with talktalk and that's what it's like ,poor service ok when you pay £19 a month that went up slowly to £35 started getting scam calls talktalk not interested.switched to bt cost bit more but get sport fast internet catchup flawless change over no problems.
- Location
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- Location
- Mid Wales
- Reviewing
- BT
- Date
- 2017-03-12
- Comments
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£40 a month for top speed of 0.2 m think I'll go back to sending letters as Royal mail is quicker than my broadband.
- Location
-
- Location
- Colchester
- Reviewing
- BT
- Date
- 2017-04-01
- Comments
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Rubish...
- Location
-
- Location
- Worcestershire
- Reviewing
- BT
- Date
- 2016-07-12
- Comments
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I don't usually leave reviews, but in this case I have to make an exception. BT have been appallingly awful. I ordered BT Infinity online on the 28th April, paid for a line rental saver and connection charge (£243.28) only for them to cancel the order 10 days later claiming I needed a new line (I don't). I was offered the same deal on the phone and they said they would waive the £130 charge for a new line (which they tell me at this point I need, but later tell me I don't) so reordered Infinity only for it to turn out to be considerably more expensive than they promised when the details came through, so I cancelled that in May. Since then I have had a bill for £34 taken from my account, and a final bill for £9- despite never having had telephone or internet from BT. I have made 8 phone calls to them- over 5 hours in total- and still have not had the 243.28 refunded nearly 3 months later, despite repeated promises to do so. BT you are awful, and I wouldn't even recommend your services to someone I didn't like. Beware.
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2016-09-29
- Comments
-
Appalling service on broadband and tv. was told bt sport is free to view on the tv box. when I set it up its unavailable as my broadband speed is too slow. I have been mis-sold this product as it doesn't say anywhere bt sport depends on your broadband speed. when you phone up the call centre staff are rude and unhelpful, if they can even understand English. absolutely shocking service
- Location
-
- Location
- Uk
- Reviewing
- BT
- Date
- 2016-01-08
- Comments
-
AVOID AVOID. Horrible company. They put you through to south east asia . Highly Incompetent . They charge you for service you dont use.
- Location
-
- Location
- spalding
- Reviewing
- BT
- Date
- 2012-04-19
- Comments
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This speed has slipped from 6mbps to less than 2mbps
- Location
-
- Location
- Cuffley
- Reviewing
- BT
- Date
- 2017-02-05
- Comments
-
Poor customer services.
Poor internet services
Extreamly expensive for a very pooor service.
Keep away
- Location
-
- Location
- Stratford on Avon
- Reviewing
- BT
- Date
- 2020-10-26
- Comments
-
I HAD JUST PAID MY BILL, WHEN I GOT THIS :
Issued on Fruday 25 September 12h23 and service stopped on Monday 28 September 2020
I WAS FULLY PAID UP AND ENJOYED HALO PROTECTION ;
BUT BT SUMMARTILY CUT ME OFF !!!
"Hello Anthony,
We're stopping some services linked to the address shown below.
What's happening
Here are the services that have stopped:
phone line
broadband
TV
These services have also stopped:
Halo Fastest 4G Speed
Halo 4GB Mobile Data Boost
BT TV Starter subscription
Wi-Fi Disc
Halo 4GB Mobile Data Boost
BT Sport Pack
Pay As You Go Calling Plan
AMC Channel and On Demand
Halo Fastest 4G Speed
What you'll pay
You'll need to pay about £228.86 for stopping your services with us.
This includes:
charges for ending your contract early – because your services have stopped before the end of your contract, you'll need to pay about £228.86 for the months you've got left"
NO REASON. NO EXPLANATION,. NO PROPER WARNING.
We subsequently found out that this was because someone at No 1 had placed an order for No 11 (my address) with Plusnet !
I was abroad and unable to deal with BT rapidly. Service has now been restored, but it seems to me that I am £200+ out of pocket.
This was a total; cock up which BT cannot deal with ... make progress with one ... they simply pass you on ...
I WILL BE BACK IN COUNTRY SOON TO RESUME THE BATTLE WITH BloodyTerrible.
- Location
-
- Location
- liverpool uk
- Reviewing
- BT
- Date
- 2021-08-19
- Comments
-
I am raising this complaint in regards. two days waiting for a delivery from BT, 1st day i receive a email that phone be delivered between 8am and 9am i live in 3 story flat facing the front, no sign of a dpd van, then i received a email telling me i missed him, i dont know were the driver is but he sent me a photo of a bungalow i am in a 3 story flat, today same again delivery between 11.30 to 12.30 today not showed again, i rang dpd liverpool who advised me he is in the wrong place and advise it will be delivered, not shown up, yet again. i cancel a hospital appointment because dpd liverpool told me it will be delivered today 7.30pm no show again, i have been onto BT and cancelled the item plus all products i have with BT as this has happen before and had to pick the items up from depot, i am not doing it this time, the name of the drive is marcus and because of this i lost 2 days sitting around for item that never showed up,Know spoken to BT and terminated all product, if they cannot get a proper delivery service i have nothing to do with them, i have a lot of items deliver through hermes without any problems, the driver did not attempt to ring if he was not sure were it was, know it costed me time and costed BT now everything i have with BT is going back, you company does not provide a service it provides a headache for its customers. i will be posting on social media as to whats happened and seeking advise regarding wasting my time and and a numberof telephone calls to liverpool office, i await you answer as BT will have question to ask yourselves. when is bt going to realise there losing money and wasting ppl's time
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.