3,590 Customer Reviews over 90 pages
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- Location
- Featherstone
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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ever since we had broad band it's been ridiculous kept going of or would not work bt said upgrade so we did now it's a joke to get through to customer services you just get put through to somebody who can't even understand English they always say there's no manager we have had this for nearly 12 months now they promised to ring a few days later to see if things were any better but never have surely wiyh technology they should know there just fobbing people off all the time I am now looking to speak to somebody to speak to to cancel and a refund they are charging me for something I don't even get and I know quite a few people it's happened to
- Location
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- Location
- Donaghcloney Craigavon Co Armagh NI
- Reviewing
- BT
- Date
- 2010-01-20
- Comments
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I live in the Lagan Valley (the largest populated area in Northern Ireland)and my Broadband Speed varies between 0.310mb and 0.120mb, BT's charter stipulates that all households would have a mimnimum speed of 0.512mb by 2009. I am registered Disabled and use my computer for shopping etc. My computer is only one year old running Vista. BT are absolute rubbish at getting anything done to speed my broadband up. They are helpful on the phone but useless on the ground.
- Location
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- Location
- East Kent
- Reviewing
- BT
- Date
- 2019-05-21
- Comments
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Many speed dips down to a few MB/s download. Use the BT app to check and miraculously they find it's fast.
Switching to another supplier, BT told me "they will be just as bad as we supply the infrastructure".
- Location
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- Location
- Watford
- Reviewing
- BT
- Date
- 2020-08-31
- Comments
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I thought paying top whack prices would equal top whack service,reliability etc - it doesn't - looking at the reviews you are just as likely to experience slow speed patronising unapologetic customer service providers as you are paying half the price of BT - I am swopping to a cheaper provider for what I imagine will be the same poor experience but at least I won't be paying 50 quid a month for it
- Location
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- Location
- Bathgate
- Reviewing
- BT
- Date
- 2022-01-10
- Comments
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Full fibre cable installed in our bones building as promised on 6 December 2021 but not possible to switch on.
Issue outside our building.
6 weeks without Broadband. Very limited information - 3 brief texts - in spite of repeated attempts to contact.
1 call centre operative very pleasant and professional but unable to help.
We have closed the charity office as we are unable to operate without broadband. The 514 members of our social inclusion charity depend on us for prevention of isolation and depression and help with interaction with each other.
Latest date for review by BT has been given ias 11January at which time we have threatened, if we do not have a working service, to cancel our contract with the worst broadband installer ever?
Let’s see what tomorrow brings.
BT - Blooming Terrible.
- Location
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- Location
- Finchley
- Reviewing
- BT
- Date
- 2015-10-28
- Comments
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I'm actually in the same boat as the others customers with their reviews!!! This is a major mistake I made getting BT ... TV, Phone, Broadband... I got it all. I'm still waiting to get my Phone and broadband to get fixed. It's been a week! I had an engineer calling me asking me how long I have been with out broadband... He then tells my wife that someone had changed my phone connection into someone else's in those green boxes you see on the road. Ok, so I thought yeah, that's fixed. Got home nothing!!!! Checked online ... It tells me that it's fixed!!!! Sky overpriced, but the service is there!!!shame on this British company that calls it self British telecom !!!! Fix up!!!!
- Location
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- Location
- WEST WICKHAM
- Reviewing
- BT
- Date
- 2021-07-14
- Comments
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Engineer didn't show up for the activation. They sent me his number in the morning to contact him - he didn't reply to calls nor txt. Supposed to come between 8-1. Then was contacted by the company that arranges the engineer's visits to say that he will come round. - waited til 6pm - nothing. No response to txt nor calls. Then BT called in the evening saying the need to rearrange the appointment. Not so much an issue if you don't work but I have to take another day off work and being self employed it's loss of earnings.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2021-10-23
- Comments
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BT boardband unstable and bad customer service. They expect their customers work around their BT engineers schedule not customers. BT seems to think their customers can take time off work for their engineers. I don't understand that why BT engineers are not at services at weekend or evening. Their fault team is a joke, no customer services at all. Telling me there was no fault when I have no wifi for a few days, then told me not to talk over him when he was the one kept interrupting me talking. Shocking bad services at their fault team. BT management needs to do better to provide some basic infrastructure to the UK public.
- Location
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- Location
- Woodbridge
- Reviewing
- BT
- Date
- 2014-09-05
- Comments
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BT needs to be either investigated by PANORAMA or DISPATCHES on a monthly basis, I have forwarded all our complaint to watchdog (BBC)... promised a package and start date, which once we moved turned out to be a joke, spent an hour on the phone with a woman who found English hard who promised to ring back and who of course did not, further calls and the date got even later leaving school children who need the internet due to illness at home with no internet and our business at risk DUE NOT USE BT
- Location
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- Location
- Southport
- Reviewing
- BT
- Date
- 2015-10-16
- Comments
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We have had nothing but trouble BT Broadband and Phone. We have it in our holiday home and every time we come there is a fault. In July when we came we had been disconnected for no other reason than to put a new line for the van next door. Over three weeks it took them to put the line back on, by which time we had to leave. We came back this week and there is still a fault, we are having to use the hotspot. Every time we phone it takes a week for them to respond. We had a bad response from customer complaints it took over a month on the phone before we could get any compensation for loss of use. Can't wait till Christmas for the contract to run out and try some other company. If we could score zero stars thats what they would get from us.
Harry Banks Southport
- Location
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- Location
- UK
- Reviewing
- BT
- Date
- 2015-11-16
- Comments
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I'm a new customer to BT having suffered low speeds and endless drop outs with Sky for a year. I wouldn't have believed it but BT's speed is worse and their customer service is shocking. I've been trying to resolve an issue with my logon for 11 days but despite saying they will respond within 24 hours I have not received a response. I've tried to live chat with them but the slow broadband speed is hampering those attempts. The only good thing I can say is that my broadband doesn't drop out as much as it did with Sky.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2017-02-23
- Comments
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Broadband speed: rarely reaches speed exceeding 5mbps.
Customer service: no answer. called 2 times and after 15 minutes I decided to hang up.
Broadband reliability: Not only the speed does not reach the figures promised, it is not even stable.
- Location
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- Location
- South Bucks
- Reviewing
- BT
- Date
- 2016-04-16
- Comments
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On the 76MB 'Pro' package. Connectivity consistently drops throughout the day, and speeds when connectivity is available is comedically short of the 76Mb headline speed. On a good day wifi speeds are around 2mb and hard wired speeds closer to 6mb. Utter joke. Unfortunately Virgin Media isn't available, so only alternative option is to stick with whichever ISP chooses to front the BT 76Mb service claim.
- Location
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- Location
- Bradford
- Reviewing
- BT
- Date
- 2018-12-29
- Comments
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My issue was overcharging, I agreed a price for a 12 month contract but was overcharged and the refund was agreed but I never received the refund. BT signed me up to another contract charged me £80 in equipment fees and wasn’t willing to reimburse me. Very bad experience.
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2016-12-21
- Comments
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The broad band is terrible it is also very overpriced I was paying over 50 a month for bt infinity yet it had some really slow speeds
- Location
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- Location
- UK
- Reviewing
- BT
- Date
- 2017-06-23
- Comments
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I would give BT 0 stars if possible. They have quite possibly the worst customer service team possible. After refusing to cancel my account they still continued to charge me up to 15 pounds per month for an account I did not want. I am unsure of this is borderline theft however I am appalled at the provided services: an email I cannot access, overly excessive monthly charges for a limited email account, no accessible customer services team able to cancel a simple email account.
DO NOT SIGN UP
- Location
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- Location
- York
- Reviewing
- BT
- Date
- 2018-10-13
- Comments
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Very disappointed. Raised our price after a yer from 33 to 54 quid, this is ABSOLUTELY ridiculous. By reading more and more reviews I see that that seems to be the problem with everyone all the time. They value drawing in customers and screwing them over and you better be sure as hell that I am NOT coming back to them ever again. You can catch me at TalkTalk getting higher speed, reliability AND lower prices. We're paying for what exactly with BT? Most of the times I'd have my connection drop, their customer service is NO WHERE TO BE FOUND and they screw you over without even notification, an email maybe like HEY dudes, we're gonna raise your internet price with 21 quid now? Naaaah... who gives a crap about the customers themselves right?
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2018-05-14
- Comments
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Broadband and mobile phone reliable. Poor customer contact.
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2023-03-30
- Comments
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Liam was extremely professional. Hi is done a great job to a high standard. He has given me excellent advices on how to to use my ultra fast broadband fibre. He was on time and he had finished his work very quickly. I am glad I had choosing BT services. I believe they are the best.
- Location
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- Location
- ch88ad
- Reviewing
- BT
- Date
- 2017-07-11
- Comments
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my fiber broadband has dropped to about 2 mbs download , despite paying for "up to" 52 mbs. I am only 100 meters from B T cabinet
- Location
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- Location
- stoke on trent
- Reviewing
- BT
- Date
- 2016-07-22
- Comments
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Been with them 15 Years poor service , not receiving a good signal . I can only receive a signal if l am with in 12 feet of the hub . No one seems to help , will Change from BT asap service disgraceful
- Location
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- Location
- Newtownhamilton
- Reviewing
- BT
- Date
- 2016-03-08
- Comments
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Poor speed
Unreliable
And customer service is frustrating when calling up
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2016-09-28
- Comments
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Worst company I have ever dealt with in my life. The connection is very very slow and constantly disconnects at random times when very important events are being carried out. This also happened at my last house when i had bt where it would constantly disconnect and i would have to restart the connection over and over and over untill my brain couldn't handle it anymore. The wifi is constantly slow and drives the whole family insane. Arguments and fights have arised from this dark connection that caused a violent plague to erupt in my household. Sometimes in the morning when i go to eat and McDonalds i take my PC there with me in order to recieve a taste of stable connection. Signing with BT was a fatal mistake that will daunt me till the day i die and I truly hope no one will have to face such a horrific experience.
- Location
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- Location
- guildford
- Reviewing
- BT
- Date
- 2018-04-26
- Comments
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overpriced slow unreliable broadband, would not recomend
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2017-06-02
- Comments
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I have had an absolute shambles with BT to try and get my internet switched from Plusnet to BT. I was given an activation date of 4th May and eventually got connected on 1st June. When I rang on 4th May, apparently my order did not go through to the supplier correctly, they then tried to redo the order and said I would have broadband on 11th May. However, no broadband connection on this date either. After much complaining I was assigned a "case officer" who told me system had messed up and only way to get internet was to cancel order and start again. Should be sorted by Monday 15th. Another call on Monday to apologise again but not sorted and they can't give me a date when it will. More complaining and started asking advisor about their ADR and had to be escalated to his manager as was out of depth. i have had to keep phoning for an update because no one bothers to call me. Just been told I have a "marker" on my line which will take another 5 days to remove so that my order can be placed again. Order was placed again and i eventually got internet 4 weeks late on 1st June.
BT are a joke, never switch to them. I have seen numerous other similar complaint.
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2020-08-01
- Comments
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Don't use BT if you live in central Birmingham. The broadband is terrible. I also had several issues with them when I moved apartments. I moved in the same block and they couldn't fix my connection issues. They made me wait 9 months after which I gave up and ended my service
Also they have absolutely awful customer service. You wait a good 20 minutes on the phone only to have no help until you threaten to leave their service. Complete waste of time and money
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2016-03-13
- Location
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- Location
- Reading
- Reviewing
- BT
- Date
- 2015-07-24
- Comments
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BT was a nightmare and the services I received was poorly. The speed was so variable and quite often I could not read newspapers online because of weak internet speed. When I have had broadband issues it was unbelieveable how BT handled my complaints from India. It was terrible. I noticed that BT people over the phone were telling different things about the problem and it was not innocious mistakes they were rather lies about when BT will resolve the problem or what was the problem. BT has ruined my work as I was working from home and I have been hugely dependent on e-mails which did not work with BT.
I warn you be careful about BT and do not waste your time BT look something else....I lost quite few years with BT and paid so much. I wish I have never have had this unprofessional services from BT.
I feel spry for those Indian agents on the other end of the phone line who were forced to lie about the services they offer.... Shame on BT!
- Location
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- Location
- sheffield uk
- Reviewing
- BT
- Date
- 2016-12-13
- Comments
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It was good at first year. 24/7 good fluent and 2m/sec download speed. I guess it was because I was the first BT user in this building(I paid the line installation fee). Then at second year, the nightmare began. Instability all the time at random periods of day. Download speed was down to 1mb/sec. I guess BT just add another client so we have to share this line. Yet the staff just cannot do anything.
- Location
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- Location
- Ig6 3uf
- Reviewing
- BT
- Date
- 2021-04-28
- Comments
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Bad choice bt business broadband I use 1 years they promised to me £60 after starting £100 or £150 I cancel my contract with bt now 1 years cancel contract now I received letter £2400 please don't use this rubbish company you waste your money only I don't recommended!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.