Three Mobile Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.
Recent Customer Ratings for Three
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 830 customer ratings since 2020-03-06 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
287 Customer Reviews for Three Mobile
| Reviewer | Location | Reviewing | Date | Ratings |
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Terrible. Was sold a 5G connection to my address but when I was experiencing below expected speeds checked the Three website to be told that 5G was not available in my area. When coming to cancel the contract I had to enter my details 3 separate times only to be cut off mid conversation with the person who was meant to be helping me cancel my contract. 0/10, Would never use Three again. |
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| Andrew | London | Three Mobile | 2021-03-04 | |
7 days after purchase Download speed 11.4 MBPS upload 4.9, handling a laptop and 2 mobiles connecting at the same time with no issues at all. Pretty happy very easy set up you are online in no time after unboxing. No hassle, It is a small portable device highly recommended. |
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| N. C. | London | Three Mobile | 2021-02-26 | |
If there were 0 stars, that would be my rating for Three. Their broadband speed is at modem level for most of the day, the customer service provides no help at all but pesters you with standard blah blah blah. They wouldn't even let you out of your contract w/o cancellation fees, even when they're clearly not able to fulfill their part of the contract. If you want so spare yourself a whole lotta trouble, do stay away from this company. They are an embarrassment in every aspect of their doing. |
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| Matt | Co. Monaghan, RI | Three Mobile | 2021-02-26 | |
Please stay away from Three. Shocking speed. Not able to watch a Facebook Watch video without disruptions. Sucked into a 2-year contract. |
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| Gracie | Aberdeen | Three Mobile | 2021-02-20 | |
For seven months had nothing but trouble with three cost me more ln letters and phone calls got nothing back got a phone call couldn't understand man talked sarcastic nothing wrong then box went off altogether had to wait in n all day sent me same box had to change everything still doesn't work I am paying more than any other company anywhere and getting nothing for it please please don't never ever use three |
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| Michelle dudley | Tipton | Three Mobile | 2021-02-17 | |
Just beware that if the post office is slow in returning the router, under the money back guarantee, then you will be receiving almost hourly phone calls from the collections department. There is nothing you can do to stop this (I was told before hand that if I called with the barcode from the return receipt that would be enough - its not, only the router in their hands counts). This might sound minor, but it took the post office 2 months to return the router and during that time I was flagged as a debtor requiring hourly calls. |
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| Richard | Glasgow | Three Mobile | 2021-02-15 | |
Speeds below 1 most of time.Sucked into a two year contract which i cannot get out of.Stay well clear. |
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| william | N Ireland | Three Mobile | 2021-01-31 | |
Utterly useless. Utterly utterly useless. If you have any opportunity to use anything else - do it. |
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| James Ashby | Plymouth | Three Mobile | 2021-01-20 | |
Practically useless. |
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| Ruairi | NI | Three Mobile | 2021-01-19 | |
Very poor srvice works sometime then nothing for hrs. would not waste time or money using 3 mobile broadband. Support is a waste of time they just blame number of people using it. HELLOI thought thats what people pay Broadband for to use not look at. You spend hrs on hold on the phone and get no where with them. |
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| Alan | Eye suffolk | Three Mobile | 2021-01-18 | |
absolutely horrific customer service! I've been having issues with my mobile broadband and Three simply refuses to take responsibility for it and they want to charge me loads of money to cancel the contract. I'm now making a complaint to the Communication Ombudsman Service. |
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| Pej | London | Three Mobile | 2021-01-15 | |
If I could give no stars I would! Shocking speeds and even worse customer service. |
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| Ben | Sheffield | Three Mobile | 2021-01-05 | |
Terrible internet. Terrible customer service. On the phone for hours. Being placed on hold for an hour. Wont let me cancel sim only contract unless i call a number which puts you on hold for ages. Wouldnt recommend to ANYONE. |
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| Paige | Lowestoft | Three Mobile | 2020-12-30 | |
I have been a loyal customer with 3 for over 10 years prior to February the broadband was ok however it has slowly but surely got absymal constantly . Lags when my son is on his ps4 and he can't understand I work from home and it constantly throws me of my network and calls and we can't watch Netflix or now TV as Constantly lagging I have 1 year on my contract I have complained several times and they have tried everything I will be cancelling and taking them to small claims if they put a bad credit mark on my file I have 4 contracts and have just cancelled one phone contract and will be moving the others to different providers very soon they are terrible and reading all these comments on hear bring home just how bad they are now they are going to lose lots of customers |
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| Geoffrey | Bokton | Three Mobile | 2020-12-20 | |
Three when it works is great... just its not very often these days. |
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| Leaving | Shrewsbury | Three Mobile | 2020-12-17 | |
I would give zero stars if I could - they are, in my view, dishonest, unreliable and put so much pressure on me - a vulnerable pensioner I wanted to end my life. They put me in hospital with suspected heart attach as there is no let up from them. They lie in writing saying they need your passport and driving licence to look at your complaint as this is their data protection policy but will not send you a copy of this alleged policy. They tried to charge me £200+ because they sent me two router instead of one (I live in a terraced not Buck palace) idiots. I rang them and emailed the day these 2 routers arrived and asked for an SAE - to return one - I just got a bill for over £200 which I refuse to pay. Ireturned the extra router. As I do not have a passport or driving licence they will not deal with my compaint. I wrote to the CEO by letter twice and sent him an email - he did not reply either - so from the top down - untrustworthy and dishonest. They send me a buill for £48 (my contrat is £22 pm) and will not tell me what it is for but said they would just adjust my direct debit and take the money out of my account - thieves. I stopped the dd. I wait for someone with a brain cell to respond. |
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| JENNIFER SHEBARD | W MIDLANDS | Three Mobile | 2020-12-17 | |
Hi, I seriously question any negative "reviews" of three mobile.I've found them brilliant for customer service. You always get through to a real person. Someone who is normal, personabke and really at ease with any query you have. I've just got their broadband unit. It's great.It works. That's all I ask. Granted I live in Central London but hey: that's the advantage of cities over a village! Compared to VirginMedia which is constantly suffering from digging up the riad or your front drive 3mobille is a dream. |
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| Tim | London | Three Mobile | 2020-12-10 | |
Was once okay, but for the last few months speeds are terrible. Cant play on xbox until after 10pm, or before 9am, during daytime it wont even sign in. During the day, with dial up speeds on laptop just looking at ebay etc. They have oversold capacity, and are now throttling . Just downloaded a 40gb game, it manages about 6gb a night so it only took around 8 days. I will not be renewing contract. |
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| Raymond Symons | Chapeltown Leeds | Three Mobile | 2020-12-09 | |
I have had 3 broadband for 14 months now. When it works speed is ok but often get buffering. In the last 3 months there have been 3 significant service failures lasting several days. The last failure ended today after 9 (nine) days of unusable internet. Current speed is half what it was 2 weeks ago. |
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| AH | Stowmarket | Three Mobile | 2020-12-07 | |
I have been signed to a plan to which I did not agreed far higher that the one I wanted they have no sent any proof of my commitment to this higher plan, and now I will be rip off for a year! |
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| Carolina | Lopez | Three Mobile | 2020-12-04 | |
We’ve had this‘service’ for just over a year now. We signed up in desperation as our BT cabinet is still not fibre enabled and the ADSL connection was awful. |
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| Martin Hawkins | Lowestoft | Three Mobile | 2020-12-02 | |
Absolute rubbish, hovers from 3g to 4g, says good signal but cannot connect to the internet. |
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| Kevin Merry | Derby | Three Mobile | 2020-12-02 | |
As every one else has said this service is a disgrace. How can they be allowed to sell a product that doesn’t work surely this is illegal . This works fine in the middle of the the night but is completely useless in normal hours DO NOT SIGN UP |
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| Dave | Medway | Three Mobile | 2020-11-29 | |
I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!! |
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| IanD | Abingdon | Three Mobile | 2020-11-23 | |
I know a lot of people are down on 3, but it really has felt like they were putting in some serious infrastructure round here. I'm in an 'outside' reception area, on the fringe of coverage, so I got an external aerial for my 5G hub. It was pretty good at the beginning (4 months ago), averaging 200Mbps, but it broke every couple of weeks. Now things are better: seems steady, and am routinely getting 500Mbps at my computer. That's 4 times faster than most fibre. And it doesn't go slower in the evenings. Am quite impressed: for 29 quid a month it's impressive. I hope it stays like this! Well done three... |
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| alex | hackney | Three Mobile | 2020-11-22 | |
These guys have been quietly taking money from my account for a service which they cannot actually provide. I had this router from when it was Relish. I thought that it was cancelled but I was wrong. Now when I tried to reconnect last week I was eventually told that there was no 4G available in my area. Then they tried to sign me up to 5G and wanted my card details etc. I checked on their site and found that there is no 4G or 5G mast in my location and would I like to be contacted when it eventually comes around! I have cancelled the direct debit myself and immediately go an email saying that I had not replied to previous emails about the Direct Debit cancellation?? These guys are liars and thieves.They even have the front to complain when you stop them from stealing your money!!!! |
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| Danielle Lee | London SE5 | Three Mobile | 2020-11-22 | |
Don’t have anything to do with them, we have tried to be loyal and been with them for 15+ years over the last 7 months signal at our home has dropped and that now say we are in a black spot and suggest we leave |
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| James | Mid wales | Three Mobile | 2020-11-08 | |
Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears. |
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| Sean | Doncatser | Three Mobile | 2020-11-06 | |
Worked fine in the beginning (first month - February 2020) after which they started upgrading the network, this meaning 2 days a week the network would be down completely and when was working I had 2-3 mb speed. November 2020 network is up and running properly upgraded to 5G with speeds than can reach sometimes 5 mb. 2 more months and I will close all 3 contracts with 3. |
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| George B | Southampton | Three Mobile | 2020-11-05 | |
Oh dear, I have the same tale of woe that everyone else is posting. When I first switched to three mobile broadband last year it was good enough - getting ~7mbps. But now the service has dropped to the point that web pages won’t load and the servers can’t be contacted. Right now I have 0.4 mbps. A lot of the day it is totally non-functioning. But I have full signal strength. So clearly it is a throttling issue that 3 are doing. They have oversold their capacity until no one gets any. I have tried complaining but it is a futile waste of many hours and nothing is resolved. Why is it so difficult to complain to them? - and why don’t they take the complaints seriously? I have many neighbours who are in the same situation – all wishing they were not with 3 – so it is not just my equipment. Earlier this year I complained and they reset something on the network, and suddenly service was resumed. (removed the throttling?). But it had all dwindled to nothing. Full signal strength and no delivery sums them up. And they don't want to know. |
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| Graham | Reading | Three Mobile | 2020-10-28 | |
Absolute garbage, how is this effin service still alive I have no idea. Abysmal internet connection, goes out at a smallest weather change. Don't bother trying this provider, you'll rip out all your hair. |
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| McDickens | london | Three Mobile | 2020-10-27 | |
The worst Internet service ever!!!!!! Everything everyone else says on here is absolutely true. The only positive thing I can say is some times, weekdays, upto 18:00 I can watch Netflix for a few hours, bbc, itv 4od buffer all the time and My5 don't even bother. After 18:00 and weekends it stops all the time, have to keep resetting it. I have been without any service for hours at a time. Like now for instance. Customer service lie, in fact fight back!! I would bet staff at Three don't have or use it. I have 3 phone, now just sim contract after years of huge bills, I use it as a hot spot, in the same home as my broadband and get a better service (tho that also buffers like crazy) DON'T BOTHER WITH 3 BROADBAND, PLEASE BELIEVE THESE REVIEWS |
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| Peta Morrant | Norwich | Three Mobile | 2020-10-19 | |
Non stop loss of service. Dreadful customer dervice |
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| NickB | Scotland | Three Mobile | 2020-10-19 | |
Without a shadow of a doubt AVOID 3. Aside from their absolutely abysmal connection speeds, they claimed they hadn't received the package with the contents of the broadband router when I tried to cancel. When I phoned their foreign, outsourced and rubbish 'contact us' number that they supplied on their fictitious bill, they told me they would investigate my claim and get back to me, instead of this they just moved it on to a debt collection agency (i presume as a scare tactic). Awful Awful company from start to finish. |
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| Mxbinator | London | Three Mobile | 2020-10-19 | |
Although three are undoubtedly cheap, their customer service is just a total joke so I have left them. |
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| Mattyuk | london | Three Mobile | 2020-10-15 | |
Unbelievably terrible experience, do not use 3 for their home broadband. |
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| Anonwifiuser | Leeds | Three Mobile | 2020-10-05 | |
My 4g Broadband from 3 is all but useless. A complete waste of money. It used to work but for the last 6 months it is 1mb down download/ less than 1mb upload and it periodically just drops out . At the moment I just use my phone as a mobile hotspot. Waste of money. |
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| D Cahill | Aberdeen | Three Mobile | 2020-09-30 | |
its a pity i have to give 1 star because they dont deserve it.I have to log in every 5 minutes so its impossible to do anything.I contact customer service who blame everything they can think of weather.location.congestion ect but what it boils down to is they charge for something they dont provide..Absolutely useless,dishonest company..do not waste your money. |
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| notlob | great yarmouth | Three Mobile | 2020-09-30 | |
it works well at the first one month, but one day, they suddenly blocked me getting into some public websites,which i used all the time. i have to call them to unblock me and now the speed is terrible and unstable, i can't even use it for my work zoom meeting. and the funny thing is I can't even log into my router, Three is obviously monitoring people, very doggy!! |
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| jo | london | Three Mobile | 2020-09-21 | |
I have full signal on my router but my speeds is about 1 mbs , most of the time it’s lower than that , I’ve seen speeds of 10kbs which is rediculas ... I’m stuck with this contract for another year! It also just cuts you off the internet for no reason it just stops !!! I was told it would be perfect for Xbox live , this was a massive lie , you cannot compete with someone with real internet because you are lagging so badly!!!!!!!!!!!!!!! It even struggles to run Netflix! NOT HAPPY!!! |
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| Kev | Southport England | Three Mobile | 2020-09-18 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
