379 Customer Reviews over 10 pages
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- Location
- manchester
- Reviewing
- Three Mobile
- Date
- 2017-11-28
- Comments
-
The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number. I was not even switching providers! I just changed the contract, got the new sim card and therefore kindly asked to keep my old number. Until some gentelment under the name Sunny has assisted me in the best possible way, dealing with a Three customer service was the biggest nightmre and a waste of time!!
- Location
-
- Location
- Banbury
- Reviewing
- Three Mobile
- Date
- 2017-11-21
- Comments
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I wasted so much money topping up my phone or using pay-as-you-go and I've never been so disappointed with a company. I am studying abroad and was told that three was a good phone company to use, but I think otherwise. Three is a terrible company to use. I feel as though all they did was take my money and waste my time. I spent more money on three topping up my phone than I would have with an international plan.
- Location
-
- Location
- Bristol
- Reviewing
- Three Mobile
- Date
- 2017-10-25
- Comments
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I just wanted to cancel my contract and get a PAC. It took 3 phone calls, one visit to the store, many failed 'reset your password' links. A maddening experience. Our last phone call lasted 50 min ! Totally unacceptable. Plus, I never had any coverage, reason why I wanted to switch in the first place.
- Location
-
- Location
- Scunthorpe
- Reviewing
- Three Mobile
- Date
- 2017-10-07
- Comments
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Mobile 3 is totally unacceptable company please beware!! They will scam you with lies and you will have bailiffs knocking at your door as they are trying to do to my mother at the age of over 80 ... stay away from the insurance they other also as the scam is they replace your phone then no give you a return package then they scam £350 from the card you give for the £100 they requested to charge as the fee for replacement... I which l had purchased from VODAPHONE as people warned me of the scams from 3 MOBILE...STAY AWAY FROM 3 MOBILE OR YOU WILL REGRET..!!!
- Location
-
- Location
- Macclesfield
- Reviewing
- Three Mobile
- Date
- 2017-10-06
- Comments
-
Don't use this service. Useless
I can't get quick enough.
- Location
-
- Location
- Scunthorpe
- Reviewing
- Three Mobile
- Date
- 2017-10-03
- Comments
-
Don't get scammed STAY AWAY " 3 MOBILE " & " 3 RESCUE INSURANCE "
Total SCAM " 3 mobile Rescue & 3 mobile " do not trust a word this company sales ... I purchased new phone and insurance damaged my phone and received a new one after many issues with 3 Rescue, when received they did not have a return package package and I requested many times and this was a month ago... know they are going to charge me £350 because phone not returned and even on my emails and calls they agree it's there fault ... I spoke to 3 Mobile for help and they just say it's not there problem 3 RESCUE INSURANCE is not part of there company even though they sold me the insurance...TOTAL SCAM STAY AWAY FROM 3 MOBILE AND 3 RESCUE THEY WILL SCAM YOU AND THERE CALLS ARE HIGH PREMIUM NUMBERS... !!!! I wish I picked VODAPHONE ( I have put recordings of the SCAM ON YOUTUBE & FACEBOOK ) every day posting ...
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-09-30
- Comments
-
I have ordered a pay as you go card online, without any adds on and credit that does not expire. Here is what happened next:
1. They do not send an email order confirmation (I have asked customer support about it and he told me you need to go somewhere an choose an option to get a confirmation).
2. I received a wrong card, that expires in 30 days
3. When I phoned customer service I was told that:
- I can't return an unopened card, apparently the normal consumer rights do not apply
- I can't prove that I ordered a different card (no, I can't as I have not received a confirmation) hence I can't take legal action without a proof - I haven't mentioned legal action, he did, evidently the company does everything to make sure that there is no proof.
- Before I phoned, I was looking at the page of the card I bought, 2 min after my call, when I refreshed the browser, my card was gone.
Very unethical company.
- Location
-
- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2017-09-24
- Comments
-
Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
- Location
-
- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2017-09-19
- Comments
-
Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-09-12
- Comments
-
Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.
Wouldn't recommend Three.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2017-09-07
- Comments
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this is not good mobile network always given some issue with network no signal or cut out phone when you talking , so please do not get three mobile network is not good. thanks
- Location
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- Location
- North Devon
- Reviewing
- Three Mobile
- Date
- 2017-09-03
- Comments
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Stay away from Three and never take their contracts. They're the worst provider, but ThreeUK don't care. Because it was "all you can eat data" (a lie) we had three years of bad reception, slow and throttled internet and continual price rises. Even worse than TalkTalk and they're useless, rude call centres.
- Location
-
- Location
- london
- Reviewing
- Three Mobile
- Date
- 2017-08-13
- Comments
-
crap . very bad experience with three. don't sign with them!!! costumers service is based in India, you can't even understand them. after 3 days of internet, they cut me off saying I used too much data which is untrue as it was a 40 Giga contract (which is usable for 32 people) and the bill was outrageous. I always have been under usage with my former providers. i called the customer service a thousand times and they tried to bribe me into giving me Giga.i had enough allowance left, they tried to steal money but saying i run out of it. Shame on three! DON'T sign with them, they are thieves!
- Location
-
- Location
- Failsworth
- Reviewing
- Three Mobile
- Date
- 2017-05-02
- Comments
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Signed up to capped contract. Then recieved stupid messages billing me 1.50 a message and sky rocketting the bill. 3 said there was no way to stop it and i have to pay. Now i have been took to court. Avoid there contract scam you have been warned!!!!!!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Three Mobile
- Date
- 2017-04-22
- Comments
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Terrible signal and connection on phone network I have with them it took me a year to sort out numerous of phone calls and live chat to be disconnected or hung up on regular bases I had some very very rude and abupt staff over the phone to me patgonzing me down the phone and speaking to me like I'm a stupid person. I once was on my phone for four hours and spoke to 6 different people including the relation customer service team several times to be told oh well there is work going on in your area
- Location
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- Location
- basingstoke
- Reviewing
- Three Mobile
- Date
- 2017-03-23
- Comments
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This is by far the worse company I have dealt with in 20 years their customer service is pathetic and was billed plus admin fees continuously despite cancelling my account Stay well clear as shockingly bad service and poor ethics of staff (who lie and don't do as they say and management alike.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-03-16
- Comments
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I use my 3 phone as my work phone on a day to day basis and run by own business. There has been very poor signal at my place of work for 8 weeks now, numerous client calls have cut out half way through and I have lost significant amounts of business. Despite 3 saying this will not be sorted for some time they are unwilling to allow me to terminate my contract without paying a huge early termination charge. In my view they have breached my contract by no longer providing a working network. I originally signed up with 3 because I was told they had good coverage in my work place, this is no longer the case and they will not let me leave. I have spent hours on the phone to them with no success.
- Location
-
- Location
- Lancashire
- Reviewing
- Three Mobile
- Date
- 2017-03-10
- Comments
-
An absolute JOKE of a company!
Where do I start? The only reason I have to use this shower of fools is purely for work purposes.
I ring to top up the broadband and am ALWAYS in a queue. It's impossible to top up on line. They even have a dedicated line for the fact that you simply CAN'T ever top up on line thus incurring overinflated call charges!
You finally get to speak to someone who tries to keep you on line for even longer by trying to pass the time of day!!
After an age you are told that it's all been completed and to simply unplug and replug the dongle and hey presto!
NOOOO ! not the case - guess what? It does NOT get connected so you have to call back AGAIN and go through the whole procedure AGAIN.
I've got wise to this so today I'd gone through this whole frustrating sage and got put through to the 'technical dept' once AGAIN............
.............
Here we go...The 'tech' was telling me how to plug and unplug the dongle - yes been going that for an hour! Next he asks me to take out sim and do a few other stupid things. At this point I asked if I was on the Ant and Dec show. My sarcasm was wasted on him but never mind!
I didn't do any of the things he said but I pretended to. Guess what after another FIVE minutes of stupid instructions the internet came on!!!! I hadn't actually done anything!!!!!!!!!!!
He couldn't believe I'd DARED to not follow his instructions!! lol
They obviously get people to keep calling and waiting until they decide to simply connect you!
WHAT AN ABSOLUTE CON
AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!
- Location
-
- Location
- Lincs
- Reviewing
- Three Mobile
- Date
- 2017-02-06
- Comments
-
Bought a new 24mth contract from THREE which came with a samsung mobile phone. Three months later the phone just became unusable, not least due to the garbage bloatware THREE preinstall, most of which I had uninstalled. It still left little imovable scabs, one was every time I touch the fone asking if I want to install THREE apps etc - Then the horror story really begins. THREE customer service just happened to mention fone warranty was ONE year, not the two years I signed up to. They also tried to get samsung to deal with the problem, giving me the runaround. I said my contract is with THREE YOU sort it out. Said they would send a new phone. never did. Made an official complaint and every step was blocked by them misusing the data protection act and claiming they cannot talk to me via email unless I give security details, despite the case already being open. So it was ok for me to send sensitive data but not for them. It then just became farcical and I gave up. They then advised I couldnt even complain to the ombudsman!!! A big fat lie. The network service itself was 2nd rate too. Many black spots and 3 and 4g unusable often. The company is a joke.
- Location
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- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2017-02-01
- Comments
-
I have been with almost every phone provider and Three is by far the worst I had to cancel the contract within the colling off period. Three market an International sim so you can use calls, texts and data abroad. Nowhere on the website does it mention this actually only lasts for 2/3/4 (they still can't give a definite answer) until you are charged premium rates for using your phone abroad. I cancelled and have reported to ASA (Advertising Standards Authority) In addition to get my PAC code took my 10 days of constant calling (average hold time 45 minutes) to be put through to Mubai and to be told no comprende on most issues. A manager was due to call me back on 4 occasions during this time. They are so unhelpful. I really can't believe their service. Vodafone however text me my PAC code after leaving and their wait time is merely 5 minutes. I think i'l rejoin. DO NOT go with Three. They are an absolute Joke. also when you go into store they ask to scan your passport before giving you a sim card. I find this highly unnecessary (I mean it's not US border control And since three recently suffered a hack I think its a consumers right to be more careful as to where their unnecessary details are held.
- Location
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- Location
- Wembley
- Reviewing
- Three Mobile
- Date
- 2017-01-17
- Comments
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I've been a Three mobile customer for 4 years and for 3 years I used to have unlimited data, this year I went to the shop and the guy told me to change it for 17 G instead keeping the unlimited contract. That's fine! It's cheaper and my average is 12G per month. However since there it becames a nightmare!!! EXTREMELY SLOW internet, internet goes out all the time... so annoying! Another thing on the day that i changed my contract they told me buy this and that and we will give you a £150 voucher for amazon. I was happy with that. £150 voucher who does't like it?? however when i checked it online they say the voucher will be redeemed after first payment (no problem) and then amazon could take 2 to 3 month to send the voucher...this was in August 2016 5 months passed and nothing!!! I wrote a complain to three and they ignored me!!! Very disappointed!!! I pay every month £55 for an useless service!!!!! Can't wait for next August to finish my contract.
- Location
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- Location
- Newport
- Reviewing
- Three Mobile
- Date
- 2017-01-15
- Comments
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I got a 300 minutes + 3000 texts + 12GB data to which cost me GBP20.
My problem are :
1. There are too much slower of data connection
2. There are too ofter 'disconnect' issue during surfing online
3. There are too much often 'NO SERVICE'.
It's not good to complaint, besides its not type of people who like to do so but all I can say here is.. I made a mistake when I thought that UK has its all the most highly quality both of services and performance. It's so embarrassing when I realise that is just wast't true at all
This is would be the first, and the last I'd use this ISP.
The most worst ISP that I would not recommended it to other service user.
- Location
-
- Location
- U.K.
- Reviewing
- Three Mobile
- Date
- 2016-12-21
- Location
-
- Location
- chester
- Reviewing
- Three Mobile
- Date
- 2016-12-20
- Comments
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I did cancelled my contract with them twice and they charge me £35 after my first cancellation (i did pay and i cancelled a second time the same contract) and they keeps calls me 5 times a day because?i did not cancelled my contract and i need to pay them £40.ive got a few letters from a debt collectors.it was a horrible experience.if you would like to cancel a contract make sure they understands you.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-12-06
- Comments
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I wish there were 0 stars but unfortunately, I can rate minimum 1 star. I used this operator from January, and I am from overseas, when I asked them if I will or will not pay for when I am not here they said there will be no problem, you will be paying pay as you go, but then gave me monthly, so I had to pay all year even the 4 months which I was not in the UK. When I told them that they said it is not their problem, I have to go to the store where I bought it. Afterwards, this month they did not give me my new bill, so my usage this month added up to last month bill, so I had pay 30 pounds extra. Anyways, maybe it is cheap but the worst customer service and telephone operator I have ever seen.
- Location
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- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-12-01
- Comments
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Very Very poor customer service. call center just pss you irrelative department and spending your time at least 3 hours to solve issue. they are not helpful. they do not know.
- Location
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- Location
- Fife
- Reviewing
- Three Mobile
- Date
- 2016-11-25
- Comments
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I decided to join three mobile and get a contract SIM. Worst thing I could have possibly done. The first 6 months was meant to be half price. £11.50! But, they charged me that PLUS the full amount. They admitted to charging me too much and would not refund me. So, therefore, I cancelled the contract SIM. They are now threatening me with an outstanding balance of £213!! For cancelling. Threatening to take me to court etc. Keep sending letters, emails, you name it. I don't believe I should pay this money as my actual mobile did not come from three it was just the SIM card and they are expecting me to pay this for their mistake. Just don't go with three it's the worst and they do this to everyone and the signal with them are rubbish anyway I'd recommend going with something like virgin network rather than three.
- Location
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- Location
- Herne bay Kent
- Reviewing
- Three Mobile
- Date
- 2016-11-24
- Location
-
- Location
- Devon
- Reviewing
- Three Mobile
- Date
- 2016-11-03
- Comments
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I'm so sick of them, leaving after being a long time customer.
They refuse to help me, and I've had numerous emails with rude and arrogant staff. They've doubled their prices on some contracts, and I'm not prepared to pay it.
Clearly Three don't give a damn about their customers, and people seem to be leaving like rats off a sinking ship. Personally I'm glad to be rid of them, and don't recommend them to anyone at all.
- Location
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- Location
- cardiff
- Reviewing
- Three Mobile
- Date
- 2016-10-14
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-10-04
- Location
-
- Location
- UK
- Reviewing
- Three Mobile
- Date
- 2016-09-26
- Comments
-
Some advice for people who are looking to get something sorted with a problem with Three.
1 - Download a free app that records your telephone conversations.
2 - Prior to going to the Ombudsman, pay the £10.00 fee to Three and get all your calls/correspondence re your problem via Freedom of Information.
I had reason to contact Three over a phone problem. I think it is fair to say I was misled and lied to over the two months it took to sort my complaint.
You need evidence, evidence and evidence!
- Location
-
- Location
- Mubvumbi
- Reviewing
- Three Mobile
- Date
- 2016-09-16
- Comments
-
The worst provider I have ever dealt with.
- Location
-
- Location
- east sussex
- Reviewing
- Three Mobile
- Date
- 2016-09-13
- Location
-
- Location
- Reviewing
- Three Mobile
- Date
- 2016-08-28
- Comments
-
Poor security meaning that my account was hacked- this was eventually rectified after a painstakingly slow and complicated process of getting passed from pillar to post within a disorganised team which appeared to have no internal communication or common sense. The customer service team are very polite, but from my experience of phone calls with them they are not helpful as often quite poorly informed of the information I require and unless you go through to the cancellation team it takes a very long time to get through to anyone. Also infuriatingly slow to get call backs on issues I have had with more recently with their service and still having to chase them. Needless to say that after about 8 years with them I am now actively looking to move!
- Location
-
- Location
- Wales
- Reviewing
- Three Mobile
- Date
- 2016-08-05
- Comments
-
Customer services very poor ,, waiting for a deposit to be returned for a contract I cancelled the same day I took it out ,, 2 months ago ,, have been fobbed off by one operator to another ,, asking for proof of payment out then proof which has been sent on 4 occasions ,,,
- Location
-
- Location
- Torquay
- Reviewing
- Three Mobile
- Date
- 2016-05-11
- Comments
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I regret signing up with 3 mobile. They emphasize that they offer "unlimited broadband" - but what is the point when it is so slow you just give up attempting to use it? I swapped a 3-Mobile SIM for an O2 sim and the time to load the same page on a website went from 17 minutes to 3 seconds. Only use 3-Mobile if you want usable connectivity before 2pm in the day.
- Location
-
- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2016-05-10
- Comments
-
Unlike a lot of people here, I have always found 3 great. No problems with connections, minor problems with coverage when I'm out in the sticks, speeds OK. reliable connections, and I have always found customer service to be excellent. I've just negotiated a preferential deal on a new contract and they have given me a very good deal. Can't understand why there are so many bad reviews.....
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2016-05-03
- Comments
-
I have an “All you can eat Unlimited data” contract with Three. Everything was going fantastic for a few months. My downloads and my streaming speed was great and so was my Internet speed.
About 3 months ago I noticed that my signal wasn’t so good anymore and that the speed of my downloads was really bad.
Don’t waste your time calling them because they’ll try to make you think that your SIM card is faulty or that your handset is faulty or any other thing they can distract you with to avoid to tell you that they are throttling/restricting your downloads.
When I connect to the WiFi everything works wonderful, so my SIM and my Handset cannot be faulty.
I called them and asked them if they were restricting my downloads and they assured me 10 times that they weren’t do anything like that, that they don’t restrict anything. So I asked them to send me an email confirming the statement they just made 10 times and they were so certain of. The answer to this of course was that they don’t send emails and that I can find that information in their website. So I asked them to direct me exactly to where in their website they mention this piece if information. After being reluctant to that and then made me wait for 15 more minutes on the line, they told me that they do have restrictions but just in peak hours. They have just lied to me, repeatedly. I was so furious that they treat the costumers like we are stupid. I used to have a service I don’t have any more. A service I’m paying for and you are supposed to provide.
So now, I asked them to direct me exactly to where you can find that information in their website and what I could read in this link is that they restrict Internet from 3pm to 12am. You can read more in the link below.
The question is, what is the point of that? That is exactly the hours anybody will be awake to do anything. They make it sound as if you can just set your alarm for 2am so you can wake up and watch some TV.
They apply these fair use policies during exactly the hours people actually need access to data. What’s the point of paying for it then? Or having it all? It’s not like you’d be awake when speeds are normal.
It’s now 12am and my download and streaming speed is poor. I experienced the same thing with Giffgaff, to the point you couldn’t even use your browser or listening to the Internet Radio. Three is just going to get worse and worse. If I were you, I wouldn’t join them. You’ll get into an endless loop of frustration and find yourself talking on the phone to people who’ll make your life so difficult that you’ll feel physically sick.
I’m now looking for another mobile company – I can’t deal with this poor service again.
- Location
-
- Location
- Ingleton
- Reviewing
- Three Mobile
- Date
- 2016-04-15
- Comments
-
I can honestly say I have never received worst customer service in my life! Have had problems with coverage ever since I've joined and have tried to resolve this. Like others I have been told to take a drive and see if my phone works elsewhere. Have contacted 3 customer service team on various occasions and have found them to be rude, obtrusive and generally unpleasant. I would not recommend 3 Mobile to my worst enemy.
- Location
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