204 Customer Reviews over 21 pages
-
- Location
- Prestwood
- Reviewing
- Zen
- Date
- 2021-06-22
- Comments
-
Utter rubbish promised like 10 or 20 but get 0.005 absolute scam
- Location
-
- Location
- Grayson
- Reviewing
- Zen
- Date
- 2021-05-28
- Comments
-
We have changed to zen wish we had done so earlier the whole process was straight forward.
We were fed up with virgin media sky high prices
And their broad band which kept dropping out.
We are very pleased with zen brilliant customer services as well.
- Location
-
- Location
- Reviewing
- Zen
- Date
- 2021-05-08
- Comments
-
Worst customer service ever, absolutely useless advisors who don’t know what they’re doing. On top of that they have the cheek to flirt with my husband, disgusting and unprofessional behaviour. Stick to the big guns like BT, Virgin etc. At least you know what you’re getting and won’t be talking to dodgy women on the other end.
- Location
-
- Location
- Tooting Bec
- Reviewing
- Zen
- Date
- 2021-04-30
- Comments
-
I don’t understand where all the good reviews come from. The broadband has been having reliability issues for months and these issues have intensified in recent days. Instead of sorting out the problem – which appears to be a faulty router – they are dragging on with endless checks and temporary fixes. They have also said that I may have to pay a technician to attend my flat, hoping to stop me from asking for a router replacement/quick turnaroud. This is disgusting, considering that I am paying for a service that is not delivered. I am very dissatisfied: I have switched despite being one of the most expensive providers, with the hope of a smooth service. Instead, my broadband works intermittently and customer service is unhelpful.
- Location
-
- Location
- Wisbech
- Reviewing
- Zen
- Date
- 2021-04-11
- Comments
-
We changed from Virgin Media and the difference in Customer service, broadband reliability is brilliant. Would completely recommend Zen. They actually have a Customer Service number who answer within 5 minutes. Very pleased we changed.
- Location
-
- Location
- surbiton
- Reviewing
- Zen
- Date
- 2021-03-30
- Comments
-
Absolutely awful service from start to finish. no proactivity on their part at all. I ordered a boradband line. i moved in and had no service. Only then do they tell me that their supplier messed up the order. so another 10 days go buy for them to then tell me that nope, the order cant go through because their is some kind of block on the line. i speak to the landlord, she speaks to her provider and they confirm there is no block on the line. I email this through to zen and get no response for 10 days. I ring up and they tell me that they can no longer see the block on the line, but ill go to the back of the order queue again. i asked for a manager. after a ten minute wait, no manager was available. so what I infer from that is that they are all just level one call centre staff that are unsupervised and grossly incompetent. 2 months since my order and I have no internet still.
- Location
-
- Location
- Newcastle
- Reviewing
- Zen
- Date
- 2021-03-23
- Comments
-
If you want to pay £30 a month + £90 installation whatever, for 3 Mbps download and 0.5 Mbsp Upload in the year of 2021. This is for you!
- Location
-
- Location
- Ipswich
- Reviewing
- Zen
- Date
- 2021-03-16
- Comments
-
Simply put this is the worst broadband provider in the UK.
My internet stopped working, so i called the technical support team. There advice was, "try turning it off and on again." Then they said I'd need to agree to be liable pay up to £160 for an engineer to come to my house. When I didn't agree they told me I needed to speak to their loyalty team, the loyalty team then told me I needed to speak to their technical team.
I've been without internet for 5 days, and their complaints policy states that a team leader will contact you within 2 hours, and that a department manager will contact you within 1 day, yet i've had contact from neither.
- Location
-
- Location
- Leicestershire
- Reviewing
- Zen
- Date
- 2021-02-26
- Comments
-
Please please do not use this internet provider and put yourself through what we have had. At no point during the course of our contract did they ever provide the speed which they claimed. We paid for 80mbs and 90% of the time the actual speed was below 20mbs, it was often as low as 7mbs. The upload speed is even worse, so anything like zoom meetings or online gaming is almost impossible, at one stage our upload speed was 0.07mbs! On top of the speed being dreadful the connection was not very stable even when using a wired connection and the Wi-Fi didn't reach all areas of a 3 bed terrace. You then have to go through a very lengthy process to get out of the contract even though they are breaking contract by not providing the service you have paid for. This is essentially a stalling tactic so they can take more money from you before you are able to switch. They "run tests" and send out a new router, pretending that is going to make any difference. They are also hard to get hold of on the phone, the ques are very long. What they are doing is bordering on fraud and at the very least a shambolic level of customer service.
- Location
-
- Location
- Sussex
- Reviewing
- Zen
- Date
- 2021-01-28
- Comments
-
JUST PERFECT..!! Fast totally reliable...includes all services...get the best forget the rest...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Zen are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Zen.