204 Customer Reviews over 21 pages
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- Location
- Hampshire
- Reviewing
- Zen
- Date
- 2022-05-04
- Comments
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I moved house and realised that I could get a faster, cheaper service in my area. I tried to cancel my zen internet. Even though the service hadn't gone live yet, I was told they'd signed me up to a new contract without telling me and now have to wait 12 months to leave. Thoroughly unimpressed with the customer service.
- Location
-
- Location
- Cambridge
- Reviewing
- Zen
- Date
- 2022-03-01
- Comments
-
AVOID! Appalling customer service, support emails go unanswered, support requests not handled correctly. AN APPALLING COMPANY BADLY RUN.
- Location
-
- Location
- Bedford
- Reviewing
- Zen
- Date
- 2022-02-01
- Comments
-
Zen quite frankly are an excellent company and provide an excellent broadband capability.
I was with BT and like other reviews had numerous visits for slow speed and line drop outs - completely useless.
No problems with Zen in over 3yrs -
A “go to must” if you have broadband problems with your provider… can’t praise Zen enough!
- Location
-
- Location
- Blackpool
- Reviewing
- Zen
- Date
- 2022-01-29
- Comments
-
Moved to Zen 10 months ago from BT now get double the speed and no problems whatsoever. In 18 months with BT had 13 visits from openreach to try to achieve quoted speeds.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Zen
- Date
- 2022-01-27
- Comments
-
Have been with Zen many years and yes they provide a reasonable hassle-free internet and telephone service but I have never understood the applause they receive for support. For the few times I, and friends who I have recommended Zen to, have spoken to Zen I generally find that they barely helpful usually falling back on 'that's the way it is!'. But my biggest problem with them is that the email service they provide is barely fit for purpose.
If your inbox should fill up you get no warning just a cryptic message when trying to send 'could not connect to SMPT host ... We don't want any mail from you. Goodbye.' Very professional. If you then try to access your inbox through webmail to have a clearout there is no response so you cannot do anything about it. You might then contact support who can only offer to delete your whole account and start again. Most professional. So yes I still recommend Zen as probably the best supplier due to various issues with the others but I do not recommend relying on their email service especially if it is vital to your needs.
- Location
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- Location
- Harpenden
- Reviewing
- Zen
- Date
- 2022-01-21
- Comments
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Called today to cancel my broadband and pay any charges owing - done by card over the phone. Thought this was all done and dusted until I received three emails from Zen with three different cancellation dates on them, one of which is now demanding more money. Which one is correct and why are you now asking for more money? Really poor.
- Location
-
- Location
- hastings
- Reviewing
- Zen
- Date
- 2022-01-10
- Comments
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i was with zen till may last year (2021) but they made me so mad i never left a review till now as i am not so raw but others need to no and zen needs to see this and learn from it but basicly if you have a fualt and openrech keep telling wrong info and you keep calling to complane they ask you to leve and almost blam you when if they look at openrech notes they would see inconsistencies from openrech one openrech man finds something external ment to have fixed it then next one finds nothing wrong then next one finds something alse outside yet againe how is that custermers fault also a openrech guy told me it was down to my isp to ask to swap from eci dslam to huawei witch zen pushed back at me and said they have no control over openrech (witch i agreed with) after looking up on googel how openrech worked however why did zen not push back at openrech and ask why there custermer was told this i mean how would a custmer even know what a dslam is and makes of them if they'ed not been told by there engineer come on but hey i moved on and my new isp got openrech to do there job by pushing back at openrech not me !!! oh and the blocked my mobile phone nubmer and that was when i was still with them yet i was never rude to them at all
- Location
-
- Location
- Derbyshire
- Reviewing
- Zen
- Date
- 2022-01-07
- Comments
-
Internet runs at advertised speed but drops out multiple times a day.
Open hours for contacting customer service are not always accurate on website.
Password reset function bugged
Overpriced for the speeds provided
- Location
-
- Location
- Hertfordshire
- Reviewing
- Zen
- Date
- 2022-01-07
- Comments
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Zen used to be the best in the market but for some reason I've had repeated problems over the last year (2021) with both speed and connectivity with FTTC and Ethernet products. Home broadband FTTC is currently down and fibre ethernet at work has had repeated bandwidth and latency issues. It's a shame as their customer support is good but with failing products it can't be much fun working at Zen these days.
- Location
-
- Location
- Cambridge
- Reviewing
- Zen
- Date
- 2021-12-17
- Comments
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APPALLING SERVICE! Now 36 hours on a 'BUSINESS' broadband service - no fix date from Zen, their 'support' staff have no idea what is going on, or indeed where the fault is, which is either at my local exchange, or 50 miles away in the middle of Norfolk - AVOID!!!!!!
- Location
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