4,684 Customer Reviews over 118 pages
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- Location
- West Yorks
- Reviewing
- Virgin Media
- Date
- 2013-11-28
- Comments
-
Virgin are known for their diabolical customer service, a reputation well deserved.
Their claims are massive, their product fails to deliver.
You could always complain but, have you heard about their customer service?
- Location
-
- Location
- west yorkshire
- Reviewing
- Virgin Media
- Date
- 2018-10-01
- Comments
-
OK so this is now a part two of three I guess, my first was a couple of days ago, and an engineer has come out since then.
Long story short, all was fine for 3 weeks, then for almost a week the system was working only at 12mbps anywhere really, then just literally minutes before the engineer slot was to happen, it jumped up to 80mbps in the living room (hub location) only.
It fell back to 12mbps. 2 hours later, the system again jumped up to 80mbps in the living room and a better but paltry 30mbps in the kitchen, twelve feet of open doors away.
Five minutes later, the engineer said he would be there in 5 minutes. I know, right?!
Engineer does his bit, discovers two faulty connections, and as a result of one the phone began working.
The eventual decision to change the hub box seemed moot, as it behaved in the same, better, but changeable fashion.
Here is the upshot of the visit:
- faulty phone connection sorted
- faulty/not fully plugged-in fibre connection pushed fully home
- wifi began behaving as follows:
Cyclical, seemed to go fast then slow in cycles of a few minutes. I began to think virgin had a special way of throttling, that did not choke the data speed to a fixed low level, but cycled it high/low for five minutes each.
Hitherto, I was able to treat power of wifi as inter-related with speed in mbps. IE if we had 4 arcs of wifi, your speed was good.
The virgin system is not like that. I have wifi boosted it to heck and back, and it still just permits 12mbps. this is too clever to be by accident - 12mbps just about permits HD video but of course the BBC iplayer, has dreadful and unusable lag at these speeds.
12 feet, and the signal has to take a left turn into our kitchen...dead. From 87mbps, to 68mbps in the lobby then 14mbps in the kitchen.
I find the entire matter confusing. I think, there IS throttling of some type occurring, BUT another component has become apparent - I need to make use of my old ASUS 68 router it seems, that I used to avert all the BT hub problems we had, for similar reasons.
Virgin in common with BT, seem to meddle regularly with their hubs/wifi units. So, in short, the advice is to get into your virgin hub (xxx.xxx.x.x address you can google it) use the password off the bottom of the hub unit, and set it to :
MODEM mode.
Now, the virgin unit does not do wifi. Now, you can use a decent unit to do that with, and ASUS certainly is an improvement. It has aerials and stuff.
So now, I will be able to deal with a known quantity, that won't update unless I make it, and the virgin unit just acts as a modem, not modem and router/hub.
Basically, someone else online has a video and all they did apart from the settings thing, making virgin box modem only, was take a rj-45 and cat 5e or 6 cable, from virgin box to asus router.
That's as far as my planning has got. Part three, will be when I have solved this, by actually implementing a solution of the type outlined above.
Setting the virgin hub to modem only, is by logging in to that xxx... address as above, then putting in the password on the bottom of the hub unit of virgin's, then it is in 'advanced' I think, or 'router' or something to set it to modem only.
Back later with results, I cannot fathom a company producing the most advanced infrastructure in the company then lumbering customers with a creaky under-powered microwave unit (that's what wifi is).
I also saw a guy advise on how to pump up the power of a BT hub to reach anywhere through walls galore, but my brother said ' You sleep right beside that hub don't you bro?'
I think he was implying my brain would get fried. I bought the ASUS and put tin foil behind it instead. Part three later then...
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2017-04-18
- Comments
-
The Virgin Broadband sometimes goes off and doesn't come back on for a while and when had TV channels and movies they kept freezing.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2024-01-09
- Comments
-
We were offered a £75 voucher when we signed up for Broadband with Virgin Media on 12th June 2023 and as of today (9th Jan 2024) and more than a dozen emails of complaint later, we are still awaiting our voucher.
After first contacting their customer service team to confirm that their 120 day deadline had passed for receipt of the voucher, we were told that our case would be looked into.
Since then, we have been passed to their Resolutions Team, who spout all the right words about us being "a valued customer" etc., but don't actually do anything. The upshot of this is, that I am now supposed to contact a third party who supply the vouchers on behalf of Virgin M and they have so far provided two different company email addresses to contact! I have emailed both of these companies twice and have heard nothing from either of them. I am sick to the back teeth of Virgin Media, they have been an absolute nightmare to deal with, not only with our complaint about the voucher but also with the whole Broadband installation. Once they had our money and we'd signed the contract everything just fell apart. They're so "good" (not) that they didn't even connect the cables to our house properly!! From the junction box in the pavement outside our house, they just laid the cable across the surface of the pavement and then buried it 1" below the surface of the soil in our front garden. Anyone passing our house could easily have cut the cable, as about 18" of it was laid across the top of the tarmac!! ABYSMAL company and even worse customer service. I don't think I've ever dealt with as poor a company in my life. Had I been able to give them MINUS 5 stars instead of plus 1 star I would have. Stay away from them if you have any sense!
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2017-11-29
- Comments
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Shocking customer service. Iv been told nothing but lies from them. I definitely would advise everyone to keep clear from them
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2015-09-02
- Comments
-
I Ave been with virgin foe over 2 years Andy bills Ave never gone out on te due to when I get paid but now this new thing in place where they block u from watching 1 thru 5 is disgusting as well as suspending ure services u Ave a banner thru 5 channels constantly until the bill is paid so these are also not watchable and been advised it cannot be removed until bill is paid this is a joke not only do we Ave to pay for free view channels with them but now one to five I've just cancelled account with them and would not recommend them to anyone
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2018-09-28
- Comments
-
Well, shucks, don't I wish I had read these reviews first.
This is the end of September 2018, and about two weeks ago we had our Virgin installation and for about ten days it was almost incident-free bar some restarts out of nowhere, and my 'ookla' speedtest app on the ipad recorded 70mbps.
That is the good news over.
The entire town has been ringing to the sound of two-stroke stone cutters as pavement after pavement has a slot dug and fibre cable laid. Now, I could carp and say as I am no longer full-time employed, this ruined the best summer weather-wise I can remember...but at 200mbps promised, it seemed churlish.
Now, two warnings arose as the salesman pressed us - one, he did keep saying 'megabytes' to describe the speed. It is rated in megabits per second or mbps for short.
Two, he was not actually all that keen to flog us the 200mbps, preferring to labour on about cost savings per month and the 100mbps package.
I will save you wondering why - when I called yesterday saying my 200mbps had dumped to 12mbps for the last 48 hours for no reason I could find, the obfuscation and lack of clear or helpful tech support came shining through.
I did have to be pretty rude at times to for example, not accept the techies view that it was important I wasn't in the same room - I explained it was ten feet and an open door.
He wouldn't shut up, motored on with a rapid wordage and accent that I could not figure at times. I literally had to let it all float over me and just say what needed said at the end. It was motormouth like sales patter is when it is flannel.
He said it was the hub needed settings changed. I was agape. 'Let me be clear, you want me to log into my hub and put the password in to make technical adjustments?!' I said absolutely gobsmacked.
Yup, he wanted me to start adjusting widths of channels for the wifi.
I stopped him. NO I said. The tv apps started to show a buffer circle, and then I went to the ipad app to check speeds on the line.
The tv is hardwired into the virgin kit by the engineer. It is all cables, I said. All together. It all worked and my app showed 70mbps until Wednesday midnight or so.
It has crunched since then.
I left BT because of incompetent technical support and installations botched. (They used an old alarm cable - no really - to put the 70mbps signal through. For the technical, it's got no shielding and it's only good for phone calls. I installed it pre-broadband FFS. It has no markings like cat 5 or cat 6 or cat V so the BT guy ought to have known. Upshot - 8 months of intermittent failure and changing parts in my PC until I found out what the muppet had done. Anyway....I fixed that, and we just had to tolerate the very average mbps thereafter.)
Back to Virgin...we have a tech appointment booked. Now, Rakesh on the phone, said it is a hub that needs replaced. I know this is unlikely. I say, Virgin have throttled us back after a ten-day honeymoon, and it's gone to heck since half the town switched to Virgin, following the outrageous promises and the summer installing.
I am an IT specialist. It's not the box, unless the box has an emergency backstop to go to 13mbps or so, which it has now defaulted to, because some part is fried.
Rakesh said initially it was an auto adjust patch of software that had failed to work properly, hence the manual attempt to make changes.
Blah blah.
Not happy...I can smell what's coming, I will not have 11 months of this before bailing. BT was better than this, even if it did take an ever-increasing sum of money and 18 months to get stable. Oh, plus I got a good ASUS hub with three aerials, and a piece of tin foil behind that, to magnify/focus the wifi forward - it works.
So here's the obvious rule emerging - it costs £1 per mbps to get broadband that's good, along with a phone line etc. per month.
We are on a 200mbps with Virgin and the best I saw was 70mbps for ten days. At half price of £34 per month - there you go, if it works, it is only 70mbps not 200 but that's good enough, and surprise, £1 per single mbps. BT ended up at about £67 per month for 40mbps to 73mbps.
They only came up once Virgin started digging and stone-cutting.
This broadband lying thing, is so commonplace, not even regulators expect or can enforce anything else.
The practical fix for us is to go back to BT and using the freeview channels on an ancient skybox and satellite dish.
My problem is even if Virgin fixed this on Monday, at the tech appointment, I have no confidence until ten days or so are up, and if it plunges, that will likely be it for me.
I don't want to argue all day with a tech guy I cannot understand. I don't believe they know what they are doing, and they seemed pretty able to fob-off. Were I less forceful or less knowledgeable, they might have told me it was ok, and signed me off when they tried to get me to watch the tv app and if it was ok, say all was good.
Unpleasant, patronising, circular, I just find this tiresome, this broadband baloney. I buy a car, I expect a 2 litre to be 1998cc at least. Don't sell me broadband quoting 200mbps, lie about the faults that arise, then try and make me wear the 5% of that service I get soon after install.
No, it won't do.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2018-04-29
- Comments
-
The Internet couldn't be worse. Steer clear of Virgin media and you'll save yourselves a headache and the realisation that the owner is a moron
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2018-06-02
- Comments
-
Unparalleled quality from the 80s.
The broadband speed is pretty good but the router is absolute garbage and only covers the ground floor of my house so the devices that use the internet (which all happen to be upstairs) receive next to no reliable connection making watching videos, playing games and listening to music next to pointless because I have to watch videos in 144p, can only play single player games and music has to buffer every five seconds.
When you actually can connect to the bloody router the speeds are good, but what's the point if you're restricted to the same room as your router?
My old AOL router from the mid 00s was better.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2018-08-23
- Comments
-
Forever having issues after issues after issues with virgin media. We have random days where the WiFi doesn’t work at all and during the night it barely ever works. Inconvenience after inconvenience to the extent I have to go use WiFi at others some days.
When it is working, it works completely fine but the inconveniences that come with it, it’s not worth it at alll
Customer service takes very long to get through.
I would highly not recommend getting virgin installed.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Virgin Media
- Date
- 2017-04-21
- Comments
-
Sqeezed on extra charges, cut off when speaking to Custemer services. Lied to staff on phone lines acted in spite. Loss of connection. Given freebie then charged. Promised Taylor made packeges do not get it charged twice for a phone line I cannot use total phone line charge I cannot use is £28 charged for two film channels I was given free for loss of broadband got charged £21. Total price of my monthly package was £91 A MONTH tried to sort this over several months was told THATS CHEAP IN COMPARISON TO OTHERS I called virgin lists I was told to not say that or I'd be cut off and to top it off tv signal keeps going so no connection and one more thing Richard Branson no longer own the buisness the shop in my home town told me this when I called in to sort out this rubbish so called package I have with virgin by the way the shop is just a smiling advert they said they could not help me either in the end I threatened training standards ombudsmen were unless this is not sorted fully I will continue to go through with as I have all proof I need to show trading standards how I have been lied to
- Location
-
- Location
- Westbury
- Reviewing
- Virgin Media
- Date
- 2022-12-05
- Comments
-
Would not recommend Virgin broadband to anyone.
Waited for ages to be set up by its specialist, as some external works were needed, only to find out the day before, that they would not be able to connect my property.
And I called them twice before, they assured me that everything is going as planned.
That's just silly. So much time wasted.
Avoid at any cost!!!
- Location
-
- Location
- Westyorjshire
- Reviewing
- Virgin Media
- Date
- 2015-08-19
- Comments
-
Been virgin since 2008 same package doubled in price now L tv and 20mb unlimited no telephone£45 month.Internet very slow test daily only get 8.01 max 14mb forever going off if they contact me they want me to sign up for telephone up my speed to 50mb but they want more money.I could switch but I don't really need telephone with household bills rising think do really need tv anymore could do with freeview just have net.Prob be cheaper have someone else install phone and 12months free broadband I will be contacting virgin about slow broadband pay for 20mb should get that no better treated for stay loyal customer for 7 years cost £550 year I bet I could reduce by half
- Location
-
- Location
- Weybridge
- Reviewing
- Virgin Media
- Date
- 2023-02-28
- Comments
-
Absolutely terrible customer service. I have been with Virgin media for several years, and on 13th February i changed to Virgin Business. Virgin Business said they would can my Virgin media subscription as part of their transfer process. On 20th February i was charged another month by for my old discontinued virgin contract, so i asked my Virgin Business contact to look into it. No reply for over a week, so i called up virgin, spoke to someone who said he would put me through to someone to resolve my problem, and was cut off. I called back, got sent to 3 different departments, had 2 people agreeing to sort the issue, and transfering me to different departments who knew nothing abouty it. Eventually asked to speak to the manager of one operative who seemed to have completely differant information to the previous operative i spoke to. She said her manager would call me back, but i have had no reasonse. None of the people i spoke to seemed particuarly keen to help, and none of them sounded like they wanted to be there. On the second call i wasted 27 minutes and i am still no closer to having my money returned.
- Location
-
- Location
- Whickham, Newcastle Upon tyne
- Reviewing
- Virgin Media
- Date
- 2019-02-22
- Comments
-
I upgraded from 50meg to 350meg and found no difference in speed, the only thing that changed was the amount I paid each month. I used the online chat to report faults several times to be told there are no faults, I eventually rang to cancel the account to be told the speed being delivered was no where near 350meg, I’ll be with sky from now on
- Location
-
- Location
- Whitefield
- Reviewing
- Virgin Media
- Date
- 2018-06-03
- Comments
-
When the internet’s actually working it’s pretty good but every 2 days or so something breaks on their end and it takes at least 3 hours of no internet to fix. Always says an engineer is on the way but I’m starting to think there are no engineers because every 2 days it’s breaking. They really need to sort their issues out
- Location
-
- Location
- Whitley Bay
- Reviewing
- Virgin Media
- Date
- 2018-02-23
- Comments
-
Just been woken up at 02.30 for an automated cretin voice to tell me that I have reached my limit on data.
This seems to be a new, UNWANTED, addition to Virgins service.
I have a son working in central Poland, a granddaughter in Australia so what do you think the obvious conclusion is?
Last twice I have attempted to get something done by their Customer Service, I have had to ask time and again for the agent to repeat what she is saying as her accented that almost everything is unintelligible to me. Last time, after almost an hour, nothing was resolved.
Been a customer since the very beginning, but fast losing patience.
- Location
-
- Location
- Whitley Bay
- Reviewing
- Virgin Media
- Date
- 2018-01-04
- Comments
-
Bought full Broadband TV package because former BT was too slow and cost escalating. TV package (basic) is good although we have notice transmission breaks of a few seconds on occasions. Broadband - initial problems with speed because router was not in same room as PC (steel ceiling joist caused 'Faraday Cage' affect) - solved by elec ring main 'Power line' extension. Rating reflects initial speed. Email page is not as user friendly as previous BT
- Location
-
- Location
- Whitton
- Reviewing
- Virgin Media
- Date
- 2023-10-27
- Comments
-
close to useless. whenever there is vistors around eg including me and my family theres 5 people, the wifi stops working and the connection is really bad, even if you're sat next to the wifi. My friends stopped coming over to my house due to the wifi not usable and they can't contact anyone in the outside world using the wifi. Made me pull my hair out as it lags for the 15th time within 5 minutes.
- Location
-
- Location
- Widnes
- Reviewing
- Virgin Media
- Date
- 2014-09-11
- Comments
-
I got great service in the St Helens Store when I signed up for a Big Kahuna package. The guy went through everything with me and matched big to this package he was very knowledgable and even when I got installed the engineer was great to. Very happy with my 152mb broadband. Great quality product. If you are looking to sign up I highly recommend going into this store or contacting them on 017447393939.
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2019-11-19
- Comments
-
I've been a customer of Virgin for many years on an M200 plan but getting no where near it. Latest Speed test from Virgin..Download 37.63 Upload 20.75.
Yet paying for fastest plan, been like this on and off for days. Seems like you get the true speed for a while when a new customer and then dropped to a rubbish rate when they have your monthly payment.
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2016-06-25
- Comments
-
Shocking !!! I changed to virgin on the understanding it was The best provider the worst mistake ever I was paying £7.99 per month for 10 Mb from my former provider I am now paying £32 a month for sometimes 3 it might rise on occasions to 20 if I'm lucky .I have rang an incredible amount of times to get it is a technical fault I'm sorry that doesn't wash with me anymore being fobbed off the money in also spending on phone calls yet they still take their full payment disgusting i must say on the first initial phone call they deducted part of my monthly bill on the understanding it will be fixed it never has. Does any body recommend a better provider as Virgin is not living upto their expectations what so ever
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2016-12-14
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2017-11-28
- Comments
-
So bad Ive spoken with around 15 team member from Virgin media who still did not resolve the problem intact made the problem.so much worse for myself. According to my app status I had a bug from 17th Nov until 25th Nov and another bug which would be completed on the 1St December Dec. Also I paid my bill in October to find out in November my £18.00 a month Virgin broadband is now £60.06 no one at Virgin media the 15 employees at Virgin media including customer service team,collections team or the payments team could not explain why my bill was so much. The excuse I received was I had to pay my bill because I've been cut of at the mid of November due to no payment but Virgin media just happened to have forgotten about the cheque amount of £35.88 approx which Virgin media received on the 23 october I sent with a covering letter asking for my account to be credit to my account as this simple job was not completed my services have been restricted. Also my Virgin media expries on 1st Dec and Virgin media took.it upon them self's to sign me up to another contract without my authorisation and without my knowledge. I have spend all year ensuring my bills get paid and to not affect my credit with default due to Virgin media incompetence and very rude member especially phillippines. I am escalating this issue in writing as a formal complaint.thank you for a bad week
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2017-06-23
- Comments
-
Virgin Media is easily the worst internet supplier! From it being off for hours uncontrollably to random disconnection the internet service is extremely unreliable and the price they ask for this rubbish is a joke and a mockery of customers!!! Do not buy!
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2017-03-27
- Comments
-
Was promised 70mbs Internet have yet to get more than 45mbps been testing my speeds daily for 2 months virain media is beyond a joke I have land line and broadband only the cost of which has gone up 4 times in 8 months once my contract is up I will be changing providers avoid virgin media at all costs
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2017-09-28
- Comments
-
Never in a million years would I ever consider being a virgin media customer or tell anyone to go with Virgin Media. Customer service pass you on and on and on and on.....
10 different people I was put through to, just to cancel my broadband and at the end one I just put the phone down because I had been on the phone 3hours! I will just cancel my direct debit tomorrow and write a letter to wherever because your trapped and there is no getting out.
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2015-04-17
- Comments
-
Poor customer service. Don't listen to the customer and treat them like idiots. Blame the lack of wifi speeds on
1. using an ipad
2. an iphone
3. central heating
4. air temperature
5. Size of house
Even when stood next the virgin router, I was getting 1mbps and paid for 100mbps. Always tested alright at virgins end, but nobody ever same out to investigate the fault!
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2017-05-23
- Comments
-
The reliability is dismal. Their service level agreement is a con as it states 24 hours. However, the 24 hours are working hours so they mean three days.
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2017-03-15
- Comments
-
The worst customer service ever no one know how the company work. Every time had receive totally different information wouldn't be able to update a address correctly where I said like to a baby that house number is three zero not thirteen. Arrogant and unhelpful people do not even mention that they put price inc-raise every 3 months and from the contract for £36.00 after a year it come to £52.00
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2017-12-05
- Comments
-
Continued to charge me after cancellation for my landline. There excuse is that they we waiting for my new provider to contact them to transfer my number across. Avoid as they will not refund this money even though I have not used there services for months.
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2019-06-24
- Comments
-
So many problems with them, first they charge me for something I never been use. My land line was broken so I can’t use it , but I found out about it after couple of months. Always used mobile phone for calls so actually not need land line but that time it was the cheapest option for broadband so I chose it. I talked with service they send 2 x engineers and I get new connections from box to my house. Then I asked for getting my money back for land line calls, coz someone been connected to my line. My mistake was to not check direct debit payments coz I truly believe thats situation not exists to be connected to someone box!! Very big mistake from my side! And Up till now I still waiting for my money back!! I don’t remember with how many people I was talked but only today it was 6 persons and 3 hours on the phone!!! I have all proves they collect money each month instead taken it from my extra credit for mistaking charges! So I hold on payments and what’s happened?? They disconnected my box! Worse service ever I had in my life... thats my scores for big and strong company Virgin media! I want give a 0 points but is no option for it!! Terrible. Now is no point to take broadband coz soon we get 5g speed on phones don’t need anymore land line with unlimited share, you can do whatever you want!
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2019-11-23
- Comments
-
Absolutely CRAP! Rubbish customer service team who are only interested in increasing your bill. Once you leave they still try to rip you off by sending you another bill. BEWARE rip off merchants!!!!!!!
- Location
-
- Location
- wigan
- Reviewing
- Virgin Media
- Date
- 2018-06-08
- Location
-
- Location
- Wigan
- Reviewing
- Virgin Media
- Date
- 2018-07-24
- Comments
-
I’ve been with virgin for about 14 months and in terms of speed and reliability for the most part no other provider comes close but for the past 2 months I’ve been left without internet for perhaps 8 days if all of the time was added together which is unacceptable.
- Location
-
- Location
- WILLENHALL
- Reviewing
- Virgin Media
- Date
- 2017-12-13
- Comments
-
As previous reviewers have said,if it was possible to give no stars I would.
Customer service is very poor where you get different answers for the same problem, dependant on which adviser answers your call.
When you call back to confirm the package that you were advised about,they deny any knowledge of the offer and deny the person you spoke to even exists.
If you are pleased with the advisors advice,and you tell them so,you will receive a customer survey email asking what you thought of the service given. Obviously when you tell them you're not pleased,(in my case the majority of the time), then you won't receive an email from them.
Customer loyalty means absolutely nothing to them, I've been with them since they were telewest. When we told them we were going to leave them, rather than trying to make us stay,in an instant they told us the date they would remove our service.
Overall they are the worst company I have ever dealt with and would advise anyone against signing up with them.
- Location
-
- Location
- Willenhall
- Reviewing
- Virgin Media
- Date
- 2018-02-05
- Comments
-
Horrible service overall. For the first Briodbandbis nowhere near what it was promised. In general whole company is full of promises which they can’t keep. Convinced me to move over with a deal which wasn’t noted in my account. Apparently now it’s my responsibility to have a proof of the conversation. Lame Virgin employee wasn’t good enough to do his job to make sure everything is documented but took my bank details like a champ. Story short I ended up with year long contract for full price which is more what I was paying with other provider. Thanks Virgin Media.
- Location
-
- Location
- Willesden Green
- Reviewing
- Virgin Media
- Date
- 2017-06-13
- Comments
-
Why can't I give 0/5 for the reliability? I've been to many countries in my life, the UK is pretending to be a developed country but the level of incompetency in so many ways is just ridiculously huge. Virgin updated my broadband to 70MB from 50 "for free" and then they raised my monthly pay from £37 in January to £42 in November and to £46 in January again. Now they throttle my speed every evening, literally every day. Can't even chill with my favourite game and when I complain, they say: Have you considered to upgrade to Gamer Package 200MB? I mean, Are you for real idiots? This excuse for a broadband should be swiftly erased from the face of the earth. They try to tell you they don't throttle your speed, they LIE!!!
- Location
-
- Location
- Willsbridge
- Reviewing
- Virgin Media
- Date
- 2018-03-09
- Comments
-
LIARS! Went (brifly) onto the TV package - they lied about Amazon Prime being on it. Then shut down the TV part and they tried to charge me #20 to remove this plus the cost of the box. Raised a complaint and tried to cut down speed to 50mb but they have failed to call back for the past 6 weeks, they even closed off one complaint without speaking to me! Customer service is awful, i am trying to get a transcript of conversations at present to take them to the ombudsman and OFT as they lied at least 4 times over the phone. My favourite was 'we don't offer 50mb anymore', something i could purchse from new for cheaper today from Virgin if i so wished. Avoid!!!!!
- Location
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- Location
- Wilmslow
- Reviewing
- Virgin Media
- Date
- 2020-12-10
- Comments
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I was happy until I got many hour outages for two consecutive days and needed to move house only to find that I couldn't get Virgin at the new place. They want me to pay £240 for early disconnection when I cannot physically do anything about it. Spent 4 hours and a half trying to find anyone reasonable there but I'm giving up. Never getting internet with them again
- Location
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