Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

  • Showing page 2 of 183, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
Absolute garbage. I have had broadband issues for 6 months and Sky cannot find or fix the problem, but they can if I buy their guaranteed 56mb speed or whatever! Now they don't even answer the phone, they sms you a link to their website where you are basically expected to somehow fix the issue yourself!!!! DO NOT BUY BROADBAND FROM SKY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Borough Green Sky  
I am finally coming to end of the most horrendous 18 month experience I have ever had with a company.
The broadband speed an unreliability is absolutely awful. I have mad over 30 calls to sky (almost twice a month on average) and while the customer support is pleasant, the product itself is useless so customer support cant actually help. On top of the 30 calls, i have chatted, used twitter, sent emails and never got anywhere.
Unless you know 100% you have fibre to your premise do not get sky broadband... i have had days and days with out broadband at anyone time and the compensation i received was £2.65 - absolute joke and calling them tomorrow to finally cancel this awful contract is going to be amazing....
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Limehouse, London Sky  
Shocking service...promised the earth by Sky so were persuaded to change from BT to Sky, BIG mistake. This was supposed to be a swift transition on 8th September...it is now the 28th September they have left us with no telephone or internet. The customer service don't give a hoot, how dare they say they understand - they don't care. Excuses after excuses
  • Satisfaction
    1 star
  • Customer Service
    1 star
Glasgow Sky  
TERRIBLE. Never buy this internet. I have had this for over a year and it's been giving me non stop issues and problems. Studies are tough and when it takes 20-30 seconds to do a simple search it really angers you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Possibly the worst internet connection EVER !! TOTAL waste of money , now having to move to BT so we can actually use WiFi .

The only decent thing about it is the tv packages but think again if you want to use multi room & a WiFi boost cause it won’t work ! First time customer & it took nearly 4 lengthily phone calls to have the charge for the boosters removed as it wasn’t providing the service we are paying for . I spoke to one lady who was incredible & made the changes instantly meaning the other people I spoke to just wanted to tip us off !

It’s made wfh absolutely impossible during a time when we have needed what we are paying for most !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Absolutely awful. Router needs constant power recycling (a fault I had to self diagnose). Struggle to achieve an reasonable home working productivity due to poor broadband performance. Customer service is non-existant during COVID (I understand these are difficult times, but complete absence of customer support is not acceptable). Set me free with no exit penalty I will never darken your doorstep again Sky!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gloucestershire Sky  
Terrible service, slow and unreliable connection speed. Does not give you an option of how to leave a contract. Spent a year being unable to access any support but then told im the contract holder. DO NOT USE SKY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
After an awful experience with Virgin in which I paid a lot of money for a truly poor service I moved to Sky, they had it in within a week, and Netflix doesn't buffer anymore, the signal doesn't drop, I have not had to reboot the box once. The only time we lost internet was once during a storm so file that under **** happens. The service is way better than Virgins and only a third of the price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Grimsby Sky  
Worst Internet to get been with them for years and even got a booster router and still can't slow as anything I work from home and I'm a gamer from time to time and I literally use my mobile hot-spot because sky Internet is that slow, phone them up and complain and I just get told the same thing to reset my router load of ******** wouldn't recommend sky Internet to anyone useless *******.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Widnes Sky  

Loading...

  • 1830 reviews, showing page 2 of 183, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk