3,751 Customer Reviews over 376 pages
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- Location
- Bingham Notts
- Reviewing
- Plusnet
- Date
- 2014-12-05
- Comments
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Switched from BT due to spiralling costs. Was dreading the switch and all the problems we might have but it was seemless and stress free. Regular updates by text and email. From Plusnet.Have not had any issues so far. Broadband speed same as with BT. Really pleased we halved the cost of broadband with no noticeable issues.i would recommend Plusnet ......
- Location
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- Location
- Cardiff
- Reviewing
- Plusnet
- Date
- 2014-12-04
- Comments
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The connection is interrupted
Very busy customers services, did not book the engineer appointment only after a week, so the appointment got delayed until after the new year, so 3 weeks without internet
Dr Ashrf
- Location
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- Location
- Sandhurst
- Reviewing
- Plusnet
- Date
- 2014-12-03
- Comments
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Not the greatest service out there, but it is slightly cheaper than BT. Broadband speeds vary greatly and are not consistent. I have often noticed service drop off which although temporary are very frustrating. Calling customer service results in a 45 minute wait on hold. My contract is ending soon and I will be looking to change provider. If you are on a budget this may be a good option, but the frustration of slow speeds isn't worth it for me.
- Location
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- Location
- Christchurch
- Reviewing
- Plusnet
- Date
- 2014-12-02
- Comments
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I'm having to write this on my phone via 3G connection...really this says it all about my home Plusnet fibre connection. This isn't the first time it has failed to connect. Sometimes the speed reminds me of the days of dial-up.
- Location
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- Location
- Medstead
- Reviewing
- Plusnet
- Date
- 2014-12-02
- Comments
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Plusnet believe that they can use words like 'Unlimited' and 'Anytime' in their marketing and then apply special terms and conditions to these words which - if you're not aware and not careful - lead to unexpected charges.
- Location
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- Location
- barnsley
- Reviewing
- Plusnet
- Date
- 2014-11-28
- Comments
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we'll do you proud my arse. they lie and get out of any thing they can. dont accept responsibility when the service goes down. charges are sky high. they never respond to complaints, so i ring and they are rude. broadband speed varies dramaticly day to day which makes my internet streaming useless. dont use plusnet they make you miserable.
- Location
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- Location
- Harrow Middx
- Reviewing
- Plusnet
- Date
- 2014-11-25
- Comments
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Slow speed below 3 Mbps all the time.Unable to watch movies from lovefilm, (had to cancel subscription)youtube etc... Rubbish !
- Location
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- Location
- Cumbria
- Reviewing
- Plusnet
- Date
- 2014-11-24
- Location
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- Location
- United Kingdom
- Reviewing
- Plusnet
- Date
- 2014-11-24
- Comments
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Very happy with the service so far, it took quite a while for an engineer to come out but the broadband was up and running within an hour. Great speeds and the customer service has been ace so far (though there are long waiting times) I'm happy I switched from Virgin :)
- Location
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- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2014-11-19
- Comments
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I don't know what to say about our experience with Plusnet. The guys of the end of the 'phone are very nice but no-one seems capable of resolving our fault even though we can see what the problem is! We have been without service, wifi, broadband or a telephone line for a week now. it is a nightmare. We have rung and told them that the box on the outside of our house is hanging off with wires hanging out and we need it to be fixed. They told us that they have organised for an engineer to review the whole (3 miles of) line. They cannot tell the engineer to look at our box because they do not have this option on their system. We just need someone to come and sort a known problem out but they cannot do so. They are fine is everything is going smoothly but can't cope with a problem. We are thinking of moving back to BT
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.