3,751 Customer Reviews over 94 pages
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- Location
- Honiton
- Reviewing
- Plusnet
- Date
- 2019-08-14
- Comments
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Recently we had been experiencing a high level of drop of signal on the wi-fi and a definate throttling of the diwnload and up load speeds.
- Location
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- Location
- Ashington
- Reviewing
- Plusnet
- Date
- 2015-01-12
- Comments
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Rubbish no wonder it is cheap lost count the times I have had to phone them down to 1.5 will be moving to another company ASAP when contract is up having to phone again today another 15 minute wait
- Location
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- Location
- cullompton
- Reviewing
- Plusnet
- Date
- 2015-08-19
- Location
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- Location
- Torquay
- Reviewing
- Plusnet
- Date
- 2020-03-28
- Comments
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I have just looked at other reviews and I see most people have the same opinion as me. DONT JOIN PLUSNET!. I am the wrong age to be very computer literate, so assumed that using Plusnets own email service would surfice. What a complete load of rubbish it is. I havent that many emails in folders and "Live", but it has slowed down to take approximately 30 second to open one email. I have phoned to complain several times. Each time without resolve. The last time I spoke to complain a stupid woman said it was OK for it to take 30 seconds NOOOOOOOOOOOO, are you insane? Reliability is rubbish too. PLEASE PLEASE GO ELSWHERE. They will get the message.
- Location
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- Location
- Essex
- Reviewing
- Plusnet
- Date
- 2015-10-15
- Comments
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When I changed to another broadband supplier they said sorry you are leaving and cancelled my direct debit.
Then the accounts dept said they couldn't access my direct debit and they couldn't take my monthly payment.I told them I had changed my supplier and that they had cancelled my direct debit I spoke to their accounts and they told me I owed £12.63 so I sent a cheque for this amount on the 10/10/15 .on the 14/10/15 I receive a letter saying I owed £1263.00 I later received an email with an apogee but still saying I owed £12.63 . A sad end to a to a relationship with a company that had up until then been vert good.
- Location
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- Location
- bromsgrove
- Reviewing
- Plusnet
- Date
- 2020-10-13
- Comments
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Got to be the worst company to deal with, after signing up for a new deal, my old provider came back with a deal that was far superior and cheaper than plusnet,As i was within my 14 day cooling off period I cancelled the plusnet deal which was fine, but trying to get my initial deposit back as been a nightmare, trying to call them expect to spend 90 minutes in a queue, emails with promises that the money is being released broken promises, their adverts should be banned for for misleading, they are a shambles
- Location
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- Location
- Littlehampton
- Reviewing
- Plusnet
- Date
- 2015-06-15
- Location
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- Location
- Truro
- Reviewing
- Plusnet
- Date
- 2018-04-23
- Comments
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Why did I ever sign up with this company. I have had 5 engineers out now in as many weeks. The one that came yesterday (Sunday) said all is ok but my internet still keeps droping out and I have a phone line that crackles. There is a BT van on my road nearly every day. It would appear they fix my problem then have to come out to fix a problem with another property. When they do that (in my opinion) they mess up my line again. Fast- I don't think so. Reliable- Never. Cheap no way. I called this morning and asks to be put through to faults and I was told "they don't have a number". I also cannot find out when my contract with them runs out. Come on PlusNet sort yourselves out. Enough is Enough
- Location
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- Location
- Co tyrone
- Reviewing
- Plusnet
- Date
- 2018-01-13
- Comments
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I am counting down the days until I can go back to BT charging me double the price, just so I can get good connection!!
- Location
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- Location
- Haslingden
- Reviewing
- Plusnet
- Date
- 2017-08-15
- Location
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- Location
- Haslingden
- Reviewing
- Plusnet
- Date
- 2017-08-17
- Location
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- Location
- Churnetside
- Reviewing
- Plusnet
- Date
- 2017-01-31
- Comments
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Have been with Plusnet 7years. Pretty good till 12 months ago when I took a twelve month contract out, all downhill since then. A period of internet dropping off,bought a new router to no avail, then unable to log on to emails for days at a time, still an ongoing problem. All customer services could say was " what do you expect when we take a lot of new customers on".Will be changing supplier soon !
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2018-09-18
- Location
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- Location
- Rugeley
- Reviewing
- Plusnet
- Date
- 2021-04-24
- Comments
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broadband cuts out maybe once or twice a day and for the past 2 weeks has been awful. upgraded to 'fibre' months ago to get a faster connection which gave us upwards of 40mb/s (not great but a definite improvement). now we are back to getting less than 15mb/s with no explanation or hope of improvement. shambles of a company.
- Location
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- Location
- Aberdeen
- Reviewing
- Plusnet
- Date
- 2018-03-02
- Comments
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Terrible! I would not recommend them to anyone. It took 8 weeks and endless phone calls to listen to incompetent customer service dance round questions and give false promises about getting sending an engineer to fix the wifi. After so many pathetic excuses and promised dates I cancelled and then got my wifi up and running BT within a week. Plusnet will do you proud? They did anything but that...absolute waste of time and money!
- Location
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- Location
- York
- Reviewing
- Plusnet
- Date
- 2015-01-27
- Comments
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One star is far too generous for this utterly disgraceful company. The absolute WORST company I have ever dealt with. Have left me without a land line or broadband for over a month now. I've rung and rung and rung - sometimes up to 4 times a day EVERY DAY for the past month. Each time I have to repeat myself to a different representative and am told that the last person I've spoken too has misinformed me. There Customer services are polite but TOTALLY INCOMPETENT!!!!
It has been a catalogue of failures on Plusnet's behalf and on the meantime I'm being told (for the fourth time now!!!) I'll have at least another 5 working days before broadband can be switched on. In the meantime Openreach are telling me that there is a fault with the broadband line which they can't mend until Plusnet give the go ahead to send a broadband engineer which they won't do until the Order goes through in five days time. I will then have to ring plusnet to book the engineer which will take a further five days!!!!!
I have written this in the hope that someone from Plusnet will read it and get this sorted!!!!!! SHAME ON YOU PLUSNET!!!!
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2016-11-01
- Comments
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We were with Plusnet for three years with a decent service; however when we moved house they promised us the same service if we stayed with them. When we moved into our new property there was no broadband service of any kind so we were unable to use the smart TV, Wifi etc etc. It is almost impossible to contact Plusnet but after alot of patience and hefty mobile phone bills we contacted them saying we had no service; they put us through to 'technical support' who basically said 'tough' and hung up the phone. Since they we have had to go to an alternative provider; however Plusnet have hounded us daily with demands for money. We have sent them two letters by registered post at £6 each time, but they still insist we pay for a service which basically they cannot provide!! We have been on their 'on line chat' and been told different things each time and we will no longer speak to them after being 'hung up on'. They are a nightmare DO NOT GO ANYWHERE NEAR THEM!!!! BE WARNED!!!
- Location
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- Location
- Weymouth
- Reviewing
- Plusnet
- Date
- 2019-01-09
- Comments
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Today I get a text from my bank saying overdrawn look to see that plusnet have taken 153.57 so lefted me 75 something overdrawn so I call to see why my bill is that much as I only normally pay 20 pound for the man to say they have charged you for moving house when one I have not. I moved in September so he looked into it and said we have gone wrong and I will sort it u will get a email soon or text to say what’s happening get that email and it’s says u will get a refund off 107 pound. So I call them back up and say why u only refunding me that much when my bill is only 20 so I should get more refunded for her to then look into it and comes back with u have not paid for ur phone bill from the start well for one I signed up for plusnet because I got a deal for 20 pound a month with both off them phone and internet so she looks into that and say yes sorry it’s 22:50 a month fair enough I then say how come my refund it not coming intill 10 days time u ****** up and have now made me overdrawn in my bank she then says that just how it work I say I am a single mum off two and she comes out with go to the bank and cancel it There was no sorry nothing at all just u go sort it out when for one it’s ur fault I am in his place right now.
- Location
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- Location
- West sussex
- Reviewing
- Plusnet
- Date
- 2016-11-02
- Comments
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Plusnet is talk talk in my eyes they tell you it's your router your microwave any thing they will tell you to make you stay with them but don't be fooled they are crap with unstable fibre connections prices are only just cheaper then BT but the standerds and much less then BT done make the mistake I did and go with them and the 14 day cool off is before the Internet even comes on don't risk it it's not worth it go to sky or BT but not plusnet
- Location
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- Location
- West Mids
- Reviewing
- Plusnet
- Date
- 2015-11-05
- Comments
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The worst service I have ever received.
The biggest farce of trying to move home i have ever had.
Countless lies, no communication.
I am leaving for a real internet provider
- Location
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- Location
- Staffordshire
- Reviewing
- Plusnet
- Date
- 2016-09-29
- Comments
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Been with this company for three years until now and broadband is so unreliable then went off but when you phone them we will raise a ticket which in turn takes up to 5 days if not longer and just got fob off when you speak to them so now changing
- Location
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- Location
- Newton Aycliffe
- Reviewing
- Plusnet
- Date
- 2020-05-06
- Comments
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When you first talk to the and have the broadband for the first 6 months everything will probably be ok until after that point and then the internet slows down they fob you off waste loads of time until your renewal comes and then the price goes up lots and they then give you really bad attitude and really start to show you they couldn’t care less .
Probably the worst company I’ve ever been with don’t believe them don’t trust them AVOID at all costs
- Location
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- Location
- Birmingham
- Reviewing
- Plusnet
- Date
- 2015-07-24
- Comments
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Customer service is diabolical. It's easier to get blood out of a stone than to get to talk to someone who can help with any issues. It's like if you have any problems, you are on your own. The 'instant online chat' where the say they will be with you shortly, I was put in a queue of 13. An hour later, still no contact, so I refreshed the chat. Then I was in a queue of 21. When I had no broadband for nearly a whole day on seperate occasions, they wernt apologetic, I still had to pay full whack for a service I wasnt getting, and when I cancelled my DD, i ended paying more
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2020-10-09
- Comments
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The actual reliability/speed of the service has been OK, the cheap router they send out is nowhere near as good as you'd get from EE or BT broadband, so you need to factor in buying your own router if you want reliable wifi. The main issue with Plusnet is the horrendous customer service. 'We'll do you proud' - no you won't!!
They send out e-mails, yet have 'no records of this on our files'. They then make it almost impossible to send it to them to prove that they sent it as they don't have any contact e-mail addresses. They then claim that you have to send them a screenshot of the e-mail as if you sent them the e-mail you could type whatever you want in it. You really couldn't make this up! All in all I would seriously avoid using plusnet - it's not worth it.
- Location
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- Location
- Newton aycliffe
- Reviewing
- Plusnet
- Date
- 2022-11-11
- Comments
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AVOID AT ALL COST.
this Internet cannot even run an xbox. Once you get up and running they will not help and will tell you lies constantly and only interested in getting your money
- Location
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- Location
- Worcester
- Reviewing
- Plusnet
- Date
- 2017-10-21
- Comments
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Absolutely atrocious broadband. Slow slow slow. No flexibility with payment date. They tell you when they're taking payment and that's it. Cancelled direct debit to manually in line with my monthly salary and guess what? They spit the dummy out like a big group of overgrown babies in baby grows and restrict my service for not having an active payment method in place. Regardless of the fact that I pay the day I'm paid by debit card. They are THE WORST COMPANY I have ever come in to contact with. The staff are cocky, arrogant, defensive, brain dead, unhelpful and completely incompetent. I have visions of 20 un educated/untrained idiots all sat on their laptops at home trying to answer the incoming queries. They make a complete mockery of the intelecom industry and should be closed down. As for other reviewers I too also experienced a situation where I moved house and they signed me in to another contract as part of the home move process. I'm considering paying the early termination to be freed from them which is over £250. That's how much I hate the company.
- Location
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- Location
- nwecastle
- Reviewing
- Plusnet
- Date
- 2018-01-29
- Comments
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Yippee my 18 months are up - I am moving back to Sky - lets hope they are still ok? PlusNet Fibre connection after moving from Sky is a joke, the last couple of months have been even worse with a constant drop in connection every 3-4 minutes and always at peak time. I was with Sky for a couple of years and never had such a bad connection.
- Location
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- Location
- north east
- Reviewing
- Plusnet
- Date
- 2016-07-09
- Comments
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Do not use PlusNet if you want any kind of speed. My fibre has gone down from 30mb to 15mb and I am tied in for two years. I will never ever, ever use these people again. YOU HAVE BEEN WARNED
- Location
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- Location
- South Wales
- Reviewing
- Plusnet
- Date
- 2018-11-18
- Comments
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Absolutely shocking. Worlds slowest internet. Constantly drops and goes off line for two to three hours a few days a week. Customer service is nonexistent. Phone them and the wait is generally over two hours. I have been forced to communicate via Facebook. When I do get a response, it’s always, nothing wrong on our side, so it’s your devices. How is no internet my fault??? Stay away not worth the hassle.
- Location
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- Location
- Cannock
- Reviewing
- Plusnet
- Date
- 2016-12-14
- Comments
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Cracking service, had some teething faults but plusnet kept us well informed and sorted the problems asap.
Broadband speed is good, the main positive for us is reliability - it never drops out and never slows down
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2020-09-28
- Comments
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Not notified that contract has come to an end . Was paying £12.99 in 2018 and paying £30.98 currently..Existing customers are not rewarded for loyalty instead they are penalised ..
- Location
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- Location
- Clacton
- Reviewing
- Plusnet
- Date
- 2021-06-09
- Comments
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a customer for nine years. quality of service very good as has been reliability. target estimated speed optimistic but above guaranteed minimum.
- Location
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- Location
- Norfolk
- Reviewing
- Plusnet
- Date
- 2015-06-16
- Comments
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Don't believe the service hype, it is rubbish. 45 min wait for an answer each time, didn't send router in time, wrong information, faulty router when it did arrive, no back up. The advertising standards agency should shut them down.
- Location
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- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2015-08-21
- Comments
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After 12 months nothing but constant drop outs and disconnects. I worked out the Modem/Router they supplied was faulty. I have contacted support 4 times in the past 12 months and every time they refused to swap it saying no fault found. In the end I purchased a NetGear Router myself and surprise surprise it fixed all my problems. So as my contract is up im moving back to Sky where i was getting 13 Meg not 10-8 Meg i got from Plusnet.
- Location
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- Location
- Oxford
- Reviewing
- Plusnet
- Date
- 2016-10-13
- Comments
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We are moving house and I contacted Plusnet to move our services only to be told it would cost £114 to move the broadband and phone! They would kindly waive this fee if we signed up to another 18 month contract at an increased price. We went with the cancellation fee instead as we got cash back with another provider which cancelled the fee out. The broadband service is shocking two of us cannot stream music together in the house. We had better service under talk talk and Plusnet were really not bothered that we wanted to leave and after waiting for 20 mins on hold it took 2 minutes for them to say ok then no problem you can leave us. Overall I would not recommend plus net at all.
- Location
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- Location
- Dudley
- Reviewing
- Plusnet
- Date
- 2015-12-11
- Comments
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Awful company. Switched to them via their website on the last day of a special deal. They took my card payment straight away but heard nothing from them. Now they claim they have no record of my details and they cannot trace a card payment so they cannot refund my money. Fobbed me off to speak to my card company to try and get a refund that way. 30 minute wait time on the phone
- Location
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- Location
- Milton Keynes
- Reviewing
- Plusnet
- Date
- 2017-06-13
- Comments
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Really they have the most appalling customer service. I just tried their chat line and have been on for about an hour going from number 3 in the queue to number 2 and then... back to number 3???
- Location
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- Location
- dumfriesshire
- Reviewing
- Plusnet
- Date
- 2016-12-01
- Comments
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don't go near this Co Email lost service 6 weeks , don't use any service as only lie about service , need email for medical reasons but they would rather wait till I am no longer here than help
- Location
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- Location
- Doncaser
- Reviewing
- Plusnet
- Date
- 2017-08-04
- Comments
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Worst thing I've even dealt with awful wifi all around can't even run an online game
- Location
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- Location
- teesside
- Reviewing
- Plusnet
- Date
- 2016-09-03
- Comments
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i have been with plus net for quite some years, and never had an issue, but for the last 6 months the reliability of signal has been disgusting.
intermittent signal so some day i have internet and others have in for an hour then it goes off then it comes on then goes off again.
i attempted to call plushest to solve this issue but was on hold without speaking to a single person for 40 minutes until thought ok well ill try the online chat support, which i got an answer quicker then calling but to be told they were looking into the issue then to be told and sent a youtube video to watch so that i could solve the issue.... I'm sorry but I'm not a plus net technician, after the chat person sent the link he sent a thank you for using the service and went offline, but before that i asked if someone could call me, which i was told No we don't offer call backs!!!!.
so i tried to call again, another 45 minutes on hold without speaking to someone, i don't get unlimited minutes on my mobile so i had to hang up.
disgusted by the service and can't wait for the first opportunity to cancel.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.