3,751 Customer Reviews over 376 pages
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- Location
- Daventry
- Reviewing
- Plusnet
- Date
- 2022-12-05
- Location
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- Location
- Rugeley
- Reviewing
- Plusnet
- Date
- 2022-12-05
- Location
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- Location
- Wilmslow
- Reviewing
- Plusnet
- Date
- 2022-12-04
- Comments
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Cancelled this in April. It is December now and still charging me double what was in the contract and it doesn't even work
- Location
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- Location
- GUISELEY
- Reviewing
- Plusnet
- Date
- 2022-12-03
- Comments
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Shambloic customer service
Upgraded to full fibre ,now have worse/ no internet.
Have called customer service over 6 weeks most are usless and palm you off to different departments or blame engineers!!
The ones that do have teeth have them to lie through
Absolute disgrace how we have been treated and no sign of my internet been resolved
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2022-12-02
- Comments
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Worst customer service I have ever experienced. Numerous sales advisors told us they could install our broadband before they actually could. Cancelling the service took multiple phone calls where I was placed on hold, often for over an hour. We then couldn’t install our new service for several weeks because they didn’t inform openreach of the cancellation.
- Location
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- Location
- Kirriemuir
- Reviewing
- Plusnet
- Date
- 2022-11-27
- Comments
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Unable to use Instagram, Facebook, YouTube and most other things on my iPad without repeatedly closing apps down, hard to believe there was worse than BT but for over a year I have suffered with internet from 1995, do not recommend.
- Location
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- Location
- St Albans
- Reviewing
- Plusnet
- Date
- 2022-11-21
- Location
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- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2022-11-20
- Comments
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Absolutely shocking internet connection, as soon as more than one device is connected you might as well not ever bother with the broadband as you'd get better connection living in 1200 BC. WILL BE GLAD TO LEAVE THE USELESS SERVICE AT THE END OF THE MONTH. GOOD F'ING RIDDANCE
- Location
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- Location
- South Staffordshire
- Reviewing
- Plusnet
- Date
- 2022-11-17
- Comments
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Unfortunately unable to give no stars for overall satisfaction or customer service. I would definitely not recommend Plusnet, we were left with no broadband for over 30 days and 4 missed Engineer appointments with no explanation or apologies. It created huge issues as I work from home and took 3 annual leave days waiting for non existent engineers, a month on still awaiting compensation...AVOID!!
- Location
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- Location
- Cramlington
- Reviewing
- Plusnet
- Date
- 2022-11-14
- Comments
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Well I'm amazed that Plusnet have the cheek to say they have award winning customer service. Not only did I lose service for the second time and never received a satisfactory answer as to why, for the second time I never received any compensation which allegedly is automatically granted for loss of service. Lost faith in this shambolic company and starting to review a replacement provider.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.