120 Customer Reviews over 3 pages
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- Location
- Aldershot
- Reviewing
- italk
- Date
- 2021-10-28
- Location
-
- Location
- Dudley
- Reviewing
- italk
- Date
- 2022-09-01
- Comments
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Do not use this for anything they are no help you pay you bill and they still try to take money out of your bank account.do not use them they need report.
- Location
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- Location
- Keighley
- Reviewing
- italk
- Date
- 2023-01-10
- Comments
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Wast of time,broadband been cancelled but still taking money from my account
- Location
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- Location
- Ellon
- Reviewing
- italk
- Date
- 2024-01-04
- Comments
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Bunch of harassing crooks. I've been representative for my friend agreed by ITalk. I've organised a new broadband company to take over her Tel line. I've spoken with their customer service agents on numerous occasions letting them know of our dissatisfaction. My friend (mam) is 82 years old. She lost her BB with another company. ITalk her Tel line supplier organised to take over her BB, gave a date and sent a router. One month later they ask her to send it back as "it was faulty", how they new it was faulty is beyond us as we never unboxed it or attempted to instal it. My mam was sent a communication which essential threatened her with paying for this box if it went missing so she paid recorded to send it back. ITalk still at this time, one month on said they were going to provide her BB service,they sent a bill for the agreed package which turned out to be over £125, still no BB. Eventually having spoken to a customer service rep he insured me a new router would be sent out that day. Two weeks later still no BB. Called again, eventually the customer assistant told me they had no intention to supply BB. You can imagine how annoyed we got but I kept my cool. We then took a deal with another supplier who agree to take over the telephone line and supply BB, great. Called ITalk again, informed them we were moving to a new supplier. All the while acting on mam's behalf. Several calls back and fourth to arrange a refund of the upfront payment which they are withholding until the line is taken over, so making a complaint now about the prepaid BB contract, ITalk tell me the package mam signed up for wasn't for BB and therefore isn't due a refund. They were steadfast telling me we never agreed to supply BB yet I told them that was crap as they'd originally sent out a box.
Lies lies lies, bullying tactics, all lies. Now today they called my mam with more miss information which is harassment. I will be contacting the relevant ombudsman.
DO NOT TAKE A PACKAGE WITH THESE CROOKS
- Location
-
- Location
- Reviewing
- italk
- Date
- 2022-05-02
- Location
-
- Location
- Rugby
- Reviewing
- italk
- Date
- 2021-09-20
- Location
-
- Location
- wolverhampton
- Reviewing
- italk
- Date
- 2023-09-25
- Comments
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italk affiliate telecommunications are complete scammers. They hassle bully and threaten via any means they wish, with complete disregard for anybody or anything apart from their greed... even stooping as low as trying to threaten, bully and mislead customers by pretending that their instructed clients are a different entity from themselves. italk lie, miscalculate and endlessly harrass. I'd award them no stars.
- Location
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- Location
- wolverhampton
- Reviewing
- italk
- Date
- 2023-06-27
- Comments
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Harassing, scammers, rude, liars... just four words that spring to mind. Horrendous company to deal with.
- Location
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- Location
- Usa
- Reviewing
- italk
- Date
- 2020-04-24
- Comments
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This board band is the worst experience from a company I've experienced even when I had sky with a faulty wire it worked better they're utter garbage
- Location
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- Location
- CAMLOUGH
- Reviewing
- italk
- Date
- 2021-12-13
- Comments
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***SCAM COMPANY***
They do not deserve any stars. Had cancelled with them months ago and payments just kept coming out of my bank I cancelled my direct debit but they opened up another one every time I cancelled them and kept on taking payments without my authorization. The lies from customer service are just herendous ther is no help from anyone. The company are just greedy money hungry ******** who just want to line their pockets I would advise anyone to stay away from them
- Location
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- Location
- North of Scotland
- Reviewing
- italk
- Date
- 2022-04-23
- Comments
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Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
- Location
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- Location
- Penwortham preston
- Reviewing
- italk
- Date
- 2019-11-19
- Comments
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Lucky to get one star! Despicable company. Not received my box as was rushed into hozzy. Got let out after a while but they won't give me a refund. Apparently I should have let them know I was going hozzy. How could I?!!! I got offered a month free on my contract! Topping it off they're trying to charge me for an early exit fee... Absolutely ridiculous. Stay well clear. People will soon know what a useless company this is. All I want is what I am owed!!
- Location
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- Location
- Croydon
- Reviewing
- italk
- Date
- 2021-09-24
- Location
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- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-09-28
- Comments
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The worst company I have ever been with, would not recommend this company they like to phone you about 5 days, they left me with out broadband for a week then they had the cheek to take a double payment out my bank,I am still waiting for them to put my money back in my account, they are a pure joke!!of a company stay way clear of them
- Location
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- Location
- Enfield
- Reviewing
- italk
- Date
- 2023-09-06
- Comments
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I'm my partner's appointee he's been with italk for over a year now they are the worst broadband company I have ever had to deal with the take advantage of vaunerble people who don't know much about these thing's. My partner pay's £21 for simple broadband apparently dats just for browsing and shopping so he can't watch his Smart TV with it only use his phone that already has unlimited data. They want him to upgrade to fibre for £25 even though there is a scheme for vaunerble people to pay £20pm for broadband conveniently italk don't do it. Smh they are quick to want to take your money but not care. He wants out of the 24 month contract but is stuck with something that is pointless kmt
- Location
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- Location
- Slough
- Reviewing
- italk
- Date
- 2022-09-19
- Comments
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I have to re set the Wi-Fi at least 3 times a day!!! Emailed and got no reply . Charged £85 for a bill that is £35. Do not use this company
- Location
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- Location
- Birmingham
- Reviewing
- italk
- Date
- 2023-11-03
- Comments
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My contract ended 4weeks ago i was only aware yesterday when i asked them. My internet is constantly buffering showing red on my box.
Iv been watching tv guide.
Been nothing but pain.im moving to a different supplier on the 15th nov there saying i have to pay a invoice in 4-6weeks looking at some of the other reviews im worried as they have my bank details.
- Location
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- Location
- Wales
- Reviewing
- italk
- Date
- 2021-10-01
- Comments
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Worst wifi connection ever. Constantly disconnects and is completely useless if more than one device is connected to the internet. Would have better wifi on a stagecoach bus
- Location
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- Location
- South Wales
- Reviewing
- italk
- Date
- 2020-08-07
- Comments
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1 star is still too much. The worst internet provider ever! Turns off randomly all the time for no reason, totally useless internet. My piece of advice STAY AWAY FROM ITALK
- Location
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- Location
- leicester
- Reviewing
- italk
- Date
- 2020-04-28
- Location
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- Location
- Bessbrook
- Reviewing
- italk
- Date
- 2021-12-15
- Comments
-
*Scam COMPANY***
If I could give minus 10stars I would!!
I cancelled my direct debit numerous of times with these absolute con artists but these complete sharks keep setting it up without my consent which I'm pretty sure is ILLEGAL! Literally Stealing money from my account. Do not sign up to this scam company worst mistake I've done was coming across these crooks!! I've also looked up reviews an looks like I'm not the only innocent person this company is Stealing from as there is so many people like myself going through the same thing with this company!! Not to mention the harassment is an absolute joke. They phone me about 5/6times a day chasing money they are NOT owed even tho they are just resetting up my direct debit an take random amounts of money out of my account without my consent anyway!! I've payed my cancellation fees an was told numerous times my details would b removed from there system an they can not take an will not take anymore money from my account, this is not the case they are absolutel Liars an they can reset up direct debit without consent an take money whenever suits them!!! Hope nobody else has to go through this as I'm tortured with these sharks Stealing from my account for months now!!
- Location
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- Location
- winchester
- Reviewing
- italk
- Date
- 2023-09-12
- Comments
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After so much harassment and bullying tactics after I cancelled my direct debit and cancelled my account on July 2023 I was sent over 15 emails, 16 texts and 14 calls.Due to this I paid my account
I was charged £12.50 for late payment. I was then informed if any credit left would be returned to me, which would be 1-7th Sept. I had to phone them up on 12th Sept to enquire where my credit was? I got an apology as this had not been actioned.
What an absolute arse of a company, surprised they're still in business!
- Location
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- Location
- Teesside
- Reviewing
- italk
- Date
- 2022-05-04
- Comments
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Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
- Location
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- Location
- castleford
- Reviewing
- italk
- Date
- 2022-08-18
- Location
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- Location
- Inverness
- Reviewing
- italk
- Date
- 2021-07-16
- Location
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- Location
- WOLVERHAMPTON
- Reviewing
- italk
- Date
- 2020-12-29
- Comments
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Can honestly say these guys are the worst provider i have ever dealt with, was with them for 8 months and over those 8 months i can say collectively i had about 1 months internet. Its laughable once i phoned up to say the internet is working but not the phone and a manager who i was talking to said she was suprised i had internet because on her side it showing as being down. There was never a period for a day where i could say i had full coverage after months of complaining and sending emails and being dealt with by 2 different manager its the worst providers. Dont get me wrong the customer service wasn't terrible just internet and phone service is diabolical. What upset me the most is i cancelled my service and they have the cheek to send it over to debt collectors saying i owe them
- Location
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- Location
- Kenilworth
- Reviewing
- italk
- Date
- 2019-12-29
- Comments
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Absolutely disgusting receiving a bill for charges when I haven’t got your internet at my property where I’ve moved to your quick enough to send bills out but not responding to customers your company is disgusting
- Location
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- Location
- Kendal
- Reviewing
- italk
- Date
- 2022-08-31
- Comments
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I live on a pension and can’t afford any more than I pay. I really am not paying for broadband it drops out continuously. Customer service ring me and say all ok but I could increase my payments by £10 and get a better service. Stuck in this contract and paying for a totally rubbish service.
- Location
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- Location
- Surrey
- Reviewing
- italk
- Date
- 2022-12-06
- Comments
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As soon as the hub was installed we started having issues with the speed, and the hub reset itself repeatedly. An engineer found a fault which italk then charged me for even though they only charge when no fault is found. They took £20 but put £150 credit on my account after I got passed to multiple departments and finally made a formal complaint and threatened to sue them. They also reduced my bill by £5 per month. This was to see Me through to the end of my contract in Dec. 2022 as stated by italk themselves. However, as my term was coming to an end they decided to increase my bill without notification and consent, and increase the monthly amount and then tried to take more money from me saying we owed for phone calls which they refused to give an itemised bill for even though it was requested. Whereas if the agreed fixed contract remained and the credit with the £5.00 discount was considered they would in fact owe me money. They are happy to talk over the phone but they won't put anything in writing (good job I record my telephone calls). The speeds they promised never came to fruition, overall in my experience the company comes across as a money making scam and it seems customer service are happy to bully for payment but not serve you or answer any questions. Regardless of what their reviews maybe on trust pilot I don't and won't trust them again and my personal experience has been awful.
- Location
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- Location
- Gosport
- Reviewing
- italk
- Date
- 2021-03-27
- Comments
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Hi
All I can say about Italk. The worse broadband company i have ever used stay away
- Location
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- Location
- Nottingham
- Reviewing
- italk
- Date
- 2021-05-17
- Comments
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Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
- Location
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- Location
- Thornton-Cleveleys
- Reviewing
- italk
- Date
- 2020-09-11
- Comments
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Omg worst company ever thay charge you for all different things that you never even ask for set direct debits up when your card is off the sistem do not go with this company worst thing I did.
- Location
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- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-08-05
- Comments
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I took out broadband with italk which turned out to be a huge mistake, speeds were not existent, customer service absolutely horrendous, steal money from your account so I left them, now 3 years later and they still keep setting up direct debits on my account for different amounts ranging from £2.00 to £1⁰0 which just get cancelled straight away.
Really do avoid this company if you know what s good for you, I would rather go with no Internet than use this rip off company.
- Location
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- Location
- South Shields
- Reviewing
- italk
- Date
- 2022-01-28
- Comments
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Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
Reported to trading standards and the fraud team through my bank.
Steer well clear of this awful company.
- Location
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- Location
- HEREFORD
- Reviewing
- italk
- Date
- 2021-09-04
- Comments
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Unless you have 3/4 weeks to wait for connecting and patiences of a saint when trying to communicate with the staff. It's a computer says no place of work. Stay away. Going to have to cancel before we even got I.
- Location
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- Location
- Holyhead
- Reviewing
- italk
- Date
- 2021-01-16
- Location
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- Location
- Blantyre
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
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Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
- Location
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- Location
- Irvine
- Reviewing
- italk
- Date
- 2021-01-27
- Comments
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Got to be the the arse of IP. After many calls 2 engineers called out, never even told me about second until i got a phone call on the morning the 2nd engineer called out, stating he would call between 1pm-6pm, i told the agent, don't bother i have signed up with someone else, but hey ho an egineer called at 10 and said he would be 20 mins, then was told to cancel with new provider which i already paid money to or i would be charged any costs, they cancelled from their end, when after 4 hrs the chap got the internet working, i went straight back to new provider and signed again, 2x money still waiting on refund on the first cancelled payment, they said they would refund for lost time/internet my phone data was all used up lol, joke, now because i'm leaving they cannot do this, and because i cancelled direct debit they charge you £10 lol, no i must pay final £19.99, well they say they will persue this, even when i got home from work landline rang, has not for yrs lol, i'm Scottish you know the answer i gave them lol, stay well clear folks, really terrible internet speeds 0.02 mb lol what a joke it is now 11.0 my new IP will be about 16.0, legalised thugs, especially when you leave. They have no techinal staff just call centre people reading from a scripted screen. Stay
- Location
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- Location
- Barry
- Reviewing
- italk
- Date
- 2023-02-27
- Comments
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I've had issues, with it since installing it slow,cutting out, buffering, speed, it's only doing 12mb now. I've tried to leave but have been threatened with heavy costs if I do
- Location
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- Location
- Leeds
- Reviewing
- italk
- Date
- 2024-01-23
- Comments
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Everything is oki on begging but when you finish conract they is starting...... Don't trust them!!! After contract they will not say anything and don't take any money for begging but after 7 months they will take a lot for nothing!!! I moved out from UK agreement was over and they wanted to take almost 300£ I really wanna warning people! They don't reply my emails also!!! And when my friend called them the girl was super rude and don't let my friends to talk about my case...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.