120 Customer Reviews over 3 pages
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- Location
- Greenock
- Reviewing
- italk
- Date
- 2021-01-28
- Comments
-
These guys are a nitemare my bill was overdue which I take full responsibility for I contacted them by email to explain my situation til then they sent another 3 emails and they kept contacting me by 3 diffrent operators through out the the space of 24 hours then they sent another email and another txt message after speaking and saying the bill will be brought up to date the following day its as thou they think putting presure on several times can makes money appear for you I feel as though there trying to intimidate me and bully tatics with there atitude.if thing are not bad enough just now
- Location
-
- Location
- Irvine
- Reviewing
- italk
- Date
- 2023-03-29
- Comments
-
Been with italk 4years no major problems ....just upgraded to fibre broadband great customer services would fully recommend this company
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2019-08-06
- Comments
-
Don’t waste any time with them because sure as hell they will waste yours...
All that’s going to happen is they will give you a dsl, but that’s all you’ll get. Aside from the bills and and the multiple problems that come with signing up with them.
You will get the dsl because once they get that going they count it as being connected or live and from that day on if not the months leading up to it will be a living hell.
P.s they put you live to enter you into a contract but you won’t get internet. Just a load of bills and a 150 quid call out fee only planned by them. And a disconnection fee for a connection you’ve never had.
I dare you go with Italk. It would be the worst mistake your life!!!
- Location
-
- Location
- MANCHESTER
- Reviewing
- italk
- Date
- 2020-09-18
- Comments
-
Engineer repair £150.09 for vandalism outside my property was charge for a new socket that was supposed to be damaged to connect phone line ,repair took 5minutes left a mess. How do this company get away with it and my broadband as been rubbish since the day I signed up , i now have paid for a booster plug and it's not much difference. They are absolute conn artists Worse company ever!!!!
- Location
-
- Location
- Cardiff
- Reviewing
- italk
- Date
- 2021-01-17
- Comments
-
Please read this and don't make my mistake of joining them. If you have a fault you will be stuck, stressed and spending all your spare time phoning them up.
All phone companies use Openreach lines, and VM use their own lines, so whoever you go with will all use the same lines which produce same speeds. Go for a company who are very good at fixing faults because that is where this company is lacking.
-Had no WIFI for 15 days out of the 20 days I have been using their service.
-Had a seriously up and down connection during the 5 days it did 'work'
-Engineer did all he could over 1 wk ago, wifi still broken and said that it's on them to resolve the remaining issue
-They are closed weekends. Despite my connection going down Friday even when closed, was told they could only refund me for no WIFI from the day I reported the fault.
-They refuse to give me refund until the fault is fixed, so in meantime are taking full payments while I have to spend £25 on EE data to tether from
-despite having depression and severe physical health issues, paired with the fact I've been offline for over 2wks of the 20 days I've been online, they won't terminate me from the contract.
For those who want more details:
I've only been online with them for 20 days. After going live, the broadband has been so awful I've had absolutely no WIFI connection for 15 full days; even after an engineer was called out to have a look.
So, since going live on December 29th, the broadband has constantly disconnected, requiring me to lose pages/re-login for my work. This has had a negative impact on my work. On January the 31st the WLAN and DSL lights on router went blank. In other words, could not pick up on internet at all. As the offices were shut, I rang them on the 4th and explained the issue. I also asked if I could get a refund for the days it hasn't been working. The guy said I could only have a refund from the day I reported the fault. I explained they were shut, and I asked if they have a record of when I was online because obviously, it will show when my internet went down. Apparently they 'can't' see this, which is a joke. The engineer who came over on Jan 11th (yup, I had no connection for those 11/12 days), showed me a device with a graph detailing the drop outs/dates they happened. He explained that my provider can definitely see this too. So basically, they're either dishonest or completely ignorant. The engineer somewhat got it working again for about 2 days, but like before, internet consistently disconnected. He told me he did everything he could, but that it was up to the provider to sort out the issue on their end.
After finding the time I called them up on the 13th, to explain the fault was still there. However, the guy over the phone told me to switch router off for 30 min so he could do a test. I did, when I turned it back on the router had the same issue of no WLAN or DSL light. I phoned up to explain that it's suddenly unable to to pick up connection at all, even with plug directly into the line without the cover on (which is meant to be the best connection you can get). I was asked to do a speed test because the line supposedly had 'no faults'. I explained that I could not access the internet to carry out a test. Anyway, they just said they'd pass it to the fault team. I phoned up over the next couple of days to explain that I seriously need WIFI, I was advised to do a speed test again (absolute joke). So I've now been offline for an additional 5 full days. That's 16 days spent offline.
I asked to leave the contract without any fees since my mental health is seriously suffering. I have also spent £75 on EE add-ons to tether from my phone. I also asked for a refund for what I've paid the first time I had faults, but they told me to wait until the fault stopped happening so they could calculate. In the meantime they happily took the full bill out of my account.
Fortunately for them, the fault is still persistent, so they are continuing to receive my full payments, despite the fact I am having to pay for EE data to substitute the lack of WIFI.
In addition, when I joined the lady on phone was dishonest about how many weeks (3) it will take to install, knowing that I needed to be up and running by at least around 2 weeks. I could have gone with another provider if she actually told me about them taking 3 weeks after hearing my concerns.
Just an outright disgusting company.
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2020-05-27
- Comments
-
Very dissapointed miss sold broadband and upgraded to fiber always cutting off for no reason even when I use Netflix, wanting to cancel to be told I would have to pay out of my contract July 2021 absolute disgrace internet switches off when my landline rings seriously taking legal advice
- Location
-
- Location
- SANDOWN
- Reviewing
- italk
- Date
- 2021-03-13
- Comments
-
Wired fibre good speed, wireless always dropping. Still no solution after a year!
- Location
-
- Location
- Stalybridge
- Reviewing
- italk
- Date
- 2020-06-02
- Location
-
- Location
- Gloucester
- Reviewing
- italk
- Date
- 2022-10-17
- Location
-
- Location
- Runcorn
- Reviewing
- italk
- Date
- 2021-05-06
- Comments
-
Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
- Location
-
- Location
- Bolsover
- Reviewing
- italk
- Date
- 2023-11-22
- Comments
-
A total waste of my hard earned money and would NEVER reccomend to anybody
- Location
-
- Location
- Oswestry
- Reviewing
- italk
- Date
- 2022-04-14
- Comments
-
Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
- Location
-
- Location
- west sussex
- Reviewing
- italk
- Date
- 2022-07-14
- Location
-
- Location
- Liverpool
- Reviewing
- italk
- Date
- 2020-03-02
- Location
-
- Location
- York
- Reviewing
- italk
- Date
- 2021-09-08
- Comments
-
This company or should I say robbing cowboys. Unreal. Had ongoing issues ever since they are supposed to be supplying my new place with Internet. Had to wait over 2 weeks for an activation date for Internet. Before I received any connection, a fault came about. I'm still having ongoing issues with connection not to mention that I feel the staff are trying to manipulate you. They don't take complaints seriously and just fob you off. They keep saying ...Well, the line is okay as we checked. Now saying that it could be the master router could be the issue. Not them of course! Said they could send engineer but if the problem is indoors then I have to pay for the engineer to carry out work. Why the hell should I pay when it's not my problem. I never caused this. I think they just tell you anything. They do not listen and have had to relay my issues over and over. Please stay well shot of this company. They want shutting down! Going to contact Trading standards
- Location
-
- Location
- Oldham
- Reviewing
- italk
- Date
- 2023-03-18
- Comments
-
The customer service are disgusting
They overcharged you regularly and can never give you clear reasons why.
Their payment plans are ridiculous.
They constantly go into your bank without your permission.
If they have access.
Never give them your card details
As they will abuse them .
The phone and text harassing is like a having a stalker .
Do not use this company .
You will regret it .
I think it’s someone who’s won’t the lottery as their business practice is gangster.
The stupidity is real .
They are rude and aggressive on the phone .
And they also mess with your service for fun .
- Location
-
- Location
- england
- Reviewing
- italk
- Date
- 2023-04-17
- Location
-
- Location
- Derby
- Reviewing
- italk
- Date
- 2021-01-04
- Location
-
- Location
- Derby
- Reviewing
- italk
- Date
- 2023-07-06
- Comments
-
Lol what a joke they are
Loyalty counts for nothing they try and scam you for extra charges when you leave them
Appalling customer service rude staff when confronted lol they cut you off
Best decision ever was to go to another broadband provider and guess what No outage !!
I could say more but have decided to take my complaints further
PLEASE DO NOT SIGN UP TO THIS SCAMMING COMPANY
- Location
-
- Location
- Fife
- Reviewing
- italk
- Date
- 2023-02-18
- Comments
-
Cancelled direct debit loads of times yet italk keep taking different amounts out my bank all the time. I dont even have italk Internet, but am still being charged!
- Location
-
- Location
- Kidderminster
- Reviewing
- italk
- Date
- 2023-06-14
- Comments
-
Steer well clear, I be just left because they would raise the direct debt as they please without any warning.
I paid my last full month bill and ended their supply and cancelled direct debit, only for them to cut me off after 2 weeks and charged!!, me for cancelling direct debt.
Staff are rude and uncooperative, I would receive up to 6 calls a day from them and e mails and texts. I had to block them on my phone in the end as it got into harassment their side, I haven’t delt with such an unprofessional company ever as this.
- Location
-
- Location
- Scarborough
- Reviewing
- italk
- Date
- 2022-03-25
- Comments
-
We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
- Location
-
- Location
- East sussex
- Reviewing
- italk
- Date
- 2023-08-31
- Comments
-
If I could give this 0 star I would.
I’m trying my hardest to get out of this contract after only 2 months.
Have tried changing my payment date by 3 days which they agreed to.
They still try and take payment on the original date which obviously declines.
In the space of 3 days I have received 41!! Missed calls from there.
Harassment at its finest. Have been reported and would avoid like the plague.
- Location
-
- Location
- Notts
- Reviewing
- italk
- Date
- 2020-12-28
- Comments
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This company have no communication between each other, if you have to ring them on your house phone they charge you as they did me, fifteen pounds for ringing my own internet company is disgusting, I tried to complain, as at one stage I had to ring them, they kept me on hold, put me through to wrong departments and then charged me four pounds for the call, I rang and complained and got told that the person in charge was not moving from the charges they still stand. This company, has really bad customer service
- Location
-
- Location
- .
- Reviewing
- italk
- Date
- 2023-01-18
- Comments
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AVOID ITALK! this company is a scam, they will take money from your account without you knowing refuse to refund. they refused to look into any service issue and charge £150 for a engineer to come out. the service did not meet the standed or contract agreed speeds are below 1mpbs WORST BB PROVIDER IN UK. after reporting to ofcom and the fraud team. the customer service is a joke treat you like a child and dont listen but continue to take money regardless of no service.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2022-07-15
- Comments
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What a dreadful bunch these are. I cancelled my direct debit as I didnt have enough to meet the payment that month and they have constantly bombarded me with texts and emails sometimes up to 8 a day. So fsar this morning in 10 minutes I have had 4. I asked them to change the payment date they told me no they cant do that. I ve left them but when they knew I was leaving someone rang me to tell me I coudlnt do that there was still 14 days left on the contract and funnily enough offered to change my payment date. I told them no way was I staying and he got threatening then saying that I would owe them a cancellation fee of £200 my answer to that was good luck getting it. Also my broadband increased from 19.99 to £30 - a ridiculous price and it doesnt even work upstairs in my house did they care - NO
Terrible terrible people never eveer use them anyone
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2022-08-23
- Location
-
- Location
- Perth
- Reviewing
- italk
- Date
- 2023-07-24
- Comments
-
Awful company. I am a social worker trying to support a vulnerable client. ITALK have taken hundreds of pounds of her money and I have spent literally hours on the phone to unhelpful and unkind advisors and this is still not resolved. Charges are still being applied, pushing this person further into debt and damaging her mental health. She is left without food and often gas and electric. I have never experienced such an unhelpful company.
- Location
-
- Location
- Glasgow
- Reviewing
- italk
- Date
- 2021-07-12
- Comments
-
Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
- Location
-
- Location
- mitcham
- Reviewing
- italk
- Date
- 2022-02-09
- Comments
-
Absolute crap. Keep noticing more money coming out from my account and when you challenge them you get a cocky person on the end of the phone telling complete lies. Avoid avoid avoid this comoany and take your business to a better supplier. Cowboy company bigtime...Watch your bank statements with these people
- Location
-
- Location
- MITCHAM
- Reviewing
- italk
- Date
- 2022-02-24
- Comments
-
Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
- Location
-
- Location
- Hewcastle
- Reviewing
- italk
- Date
- 2020-05-09
- Comments
-
do not go with this company they keep overcharging me every month in phone calls chargers I don't own a house phone and whenever I ask for proof they don't provide it and also the putting my broadband up without telling me
- Location
-
- Location
- Stanmore
- Reviewing
- italk
- Date
- 2020-01-30
- Comments
-
If I had the opportunity to give us company zero stars I would. For the last year they have been trying to get money from me for a service that I have never had, absolutely disgusting.I have no idea how this company is still operating
- Location
-
- Location
- Buckley
- Reviewing
- italk
- Date
- 2020-02-25
- Comments
-
Get service. No surprise Bill to pay . Better speed than sky full service because they slow the speed down and claim it at the fastest.
- Location
-
- Location
- London
- Reviewing
- italk
- Date
- 2021-01-20
- Comments
-
Do not go with them. You will regret it. They tell you different things, The internet is super slow and when you cancel it and provide proof they tell you nonsense on the phone but don't actually do it. We have complained several times every time they tell you different things and after months not being with them they still charge you and on the phone says that is not even your last bill. We only been with them for 2 weeks and didn't receive the fast internet we paid for. You will be blocked from our credit card.
- Location
-
- Location
- Ws2
- Reviewing
- italk
- Date
- 2021-09-01
- Comments
-
I have been fobbed off without internet for 5 days for them to fix my low speed if I seen all the bad reviews on italk I would have never of gone with them.. stay well away I'm so angry as I relied on internet for work and playing films for my daughter
- Location
-
- Location
- Hertfordshire
- Reviewing
- italk
- Date
- 2023-05-12
- Comments
-
I've been with Italk for 3or4 months and my service has gone of 3 or four times usually at weekends and for between an hour and 5 to 6 hours, until last Sunday 07/05/23 8am I found that the broadband was off, so I phoned Italk and the office was closed.
The service was off all day Sunday and was still off on Bank Holiday Monday 08/05/23 so I phoned the office again and got through to customer services and spoke to a lady who went through a few tests and checks with me,Until she came to the last test,when she asked me if I had a micro filter to plug into the phone line socket, as I didn't have one she said they would send me one and when it arrived to phone back and they could do the last test so if it still didn't fix the problem they could raise a fault on there system to send out an engineer.
Well the micro filter arrived on the Thursday, so that evening when I got home I plugged the micro filter in and my Broadband service came back on, so by then my service had been off for five whole days.
On Friday afternoon I phoned I talk and told them the filter had worked and asked about a reduction on my bil for the 5 days I had no service, to be told that because the last test hadn't been done until I got the filter, no fault had logged so they could not compensate me for the 5 days I was without service. Which I think is a very poor service.
- Location
-
- Location
- Derbyshire
- Reviewing
- italk
- Date
- 2020-02-21
- Comments
-
Avoid at all costs, I have received repeated threats to take me to court, I refuse to pay for a service that was rubbish( putting it very politely) I repeatedly tried to cancel before the end of the cooling off time, and every time they fobbed me off until I was tied into a contract, I didn’t break the contract they did when not one person in my house could receive internet connection, vile customer service and no offer of resolve, they tried to get me to pay for another package, please do not use this company, they take hours to answer calls until you cancel and then all of a sudden they constantly answer you
- Location
-
- Location
- Manchester
- Reviewing
- italk
- Date
- 2022-02-25
- Location
-
- Location
- Wakefield
- Reviewing
- italk
- Date
- 2022-09-30
- Comments
-
Honestly, Do NOTuse these cow boys. You will regret as you wont get any internet at all its a load of rubbish
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
italk are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and italk.